Gotta Ride Bikes

A bit diffrent than the usual review for this place. I first went to them with my racing wheelchair that was having issues with breaks. Not a bike but they were fantastic with the repairs. I later took them my every day wheelchair for wheel work. There were terrible problems with the wheels and they sorted them out even though it was a LOT of work. Tired had to be ordered but I’m sure once they come in everything will be great. The staff there is always way above par and go out of there way to make you feel welcome.

We bought a bike a few ago from Walmart for my son, but he never really learned to ride due to balance issues (ears). So he finally decided he wanted to try again so he can ride with his friends. But his bike was in kind of rough shape. We went into this bike shop looking for a pump. One of the service guys picked up on my lack of knowledge and offered to look at the bike after. Bike did need a new tube and tire. He basically gave the bike a tune up and even gave my son some advice so he could learn to ride his bike. We walked out paying less than a bike pump! 45 minutes later my son has learned to ride the bike (going straight and braking). As my son improves, I plan to pop in a buy my son a few things. Love small business, service like no other!

Stopped in here for a part for my husband’s bike, and everyone was extremely helpful and friendly. The store has a wide selection of items that are very decently priced.

I’m so happy I bought a bike from here! Everyone is extremely friendly and helpful. I’m a newbie and they are patient in explaining different features of my bike, accessories, and about riding in general. They mounted my lights and changed the position of my seat as I became more comfortable. The products and service here are superb! I will buy any future biking stuff here and I recommend anyone come here for tune ups.

I’d like to send a shout out to Fernando for his help today. As a noob, I am being humbled with making mistakes and learning all the nuances to cycling. He did a bike fit today and I mentioned that I never changed a flat tire and he took the time to show me. I have been to several LBS in SA, and I’ve got to say, I really appreciate the genuine customer service I get every time I come into GRB. Thanks again Fernando!

Been buying accessories for awhile, but just bought a bike at Gotta Ride Bikes. Couldn’t have been happier with the staff or the pricing. Even though it’s a small shop, they still offer things like free service for a year on new bikes, freebies, and some of the best mechanics in the state.
It’s also nice not having to worry about pushy salesman, or blowing your budget.

We visited five or more shops over the course of a month and a half. Richard and team were the first shop to make us comfortable with the whole process. Very knowledgeable, no pressure, no up-​sell and a very laid back pace. No bad mouthing the competition. Very professional.
Plenty of advise, plenty of time to test ride, GREAT prices, and no sales pressure. We purchased two bikes, a trailer, a ride along, helmets, a car bike rack and more. Everything was assembled, perfectly aired, mounted/​installed, etc.
And did I mention great prices? We heatedly recommend Gotta Ride Bikes above any other shop in San Antonio.

This shop was recommended by someone due to their selection and friendliness of the staff. I’ve been to a lot bike shops, but this store is hands down my favorite. I was greeted and assisted promptly. The staff was indeed friendly and I even got to meet the manager and owner, who both personally thanked me for coming in. I was given one on one attention for what I was looking for, but the staff did NOT try to up-​sell me on anything (like other stores frequently do). Not only did I find what I was looking for, but the staff made sure I knew about upcoming events to include group rides. Excellent customer service. Very pleasant experience :)

Soooo this 40ish fluffie girl is actually happy to say I ENJOYED shopping for my first bike since back in the day when I was wearing Jordache jeans, hangin out at the roller rink and sporting my spiral permed hair in a banana clip!!! I thought gettin «fitted» for a bike sounded silly and unnecessary, but then again, how could a guy at Walmart who stocks jelly beans and sells fishing licenses help me pick out a good bike?!! GOTTA RIDE. Took the time to find out what terrain I’d be riding on, paved marked paths for this born again newbie, what kinda tires gave me the most confidence, let’s just say WIDE, the more rubber on the road the better, what SIZE frame I needed according to my leg length, LARGE, I’m no petite girl, as well as insisted on makin sure my helmet fit well for safety, which wasn’t even a THOUGHT in the 70s!!! Thank yall for makin an intimidating task undaunting and enjoyable… Miracles do happen and I look forward to seein yall on the trails!!!

Gotta Ride is a really great shop. The staff is friendly and knowledgeable and I never feel the pressure to buy, and they can just about always answer my many questions. I was surprised by the great selection of products, both with bikes and accessories and clothing. I always appreciate being able to look at and feel a $ 10 part vs a $ 100 part and everything in between to see and understand why I’d like the more expensive or the cheaper or another alternative completely.
When I started riding, I was on the heavy side. I would often be turned away from bike shops because I’d walk in and be asked «Who are you here for?» instead of «How can I help you today?». Gotta ride is very focused on wellness and health and understands that everyone has to start somewhere. Cycling isn’t just for people who are already in shape, and Gotta Ride knows and supports this. I know that one of the owners found cycling to be a great way to get into shape and his progress has inspired me.
I can’t say that I’ve ever seen someone be turned away or treated like they were below the shop staff or anything like that. It always feels like we’re all on the same footing. Great shop, great staff, great selection. I wouldn’t go to any other bike shop. The repair guys are top notch the store, while it is actively being remodeled, is very nice.

Great service! Friendly, knowledgable! We’ll be back! We even got a free trail map since we are new to the area. Richard changed the tire quickly so we can still get in a ride today. Thanks!

Okay, so here’s the deal: if you’re looking for a bike shop in San Antonio, stop! I’ve been to Local, Bike World, Ride Away, and others– Gotta Ride exceeds ALL of these places with: a) prices b) customer service c) maintenance d) philosophy. Richard is a wizard on bikes old and new, and he got my cranky, unforgiving mid 80’s Univega
on the road– and he’s wicked nice too! Go check these guys out!