Walgreens

Walgreens has senior discount first Tuesday of every month. My 83 yo husband went in and spent $ 20 on ice melter and they did not give him the discount. I called back and was asked, «Did he ask for the discount?» What the hell? He’s 83 for goodness sake — OBVIOUSLY a senior! I was told that I could return to the store and get the discount — not exactly worth $ 4 to return in an ice storm. Really irritating. Why should someone I who probably isn’t aware of the discount have to ASK for it? Not good customer service.

I don’t understand all the negative reviews. I’ve been to this pharmacy for six months now without issue. The pharmacists are helpful; just super busy all the time. The only complaint I have is the wait. No matter what time I stop by to pick up my RX, there is at least a 5 person wait in a slow-​moving line. It’s not the most convenient pharmacy in that regard, but I’ve had no issues with the pharmacy staff or my prescriptions, just the efficiency.

Projectile vomit. The worst employees I have experienced. The pharmacy techs obviously hate their jobs. Rude beyond belief… an hour to wait for a prescription called in two hours before. They didn’t have one item and said call or go see your doctor. Our response was «can’t you call them?» They said «that’s not my job». We left and went to Safeway. They called the doctor and the prescription was ready in ten minutes. So Screw you Walgreens, never ever, EVER again! Times in the past when I went there to simply pick up a prescription it has never been less than a half hour wait. I just don’t understand why the employees are so damned rude.

I encountered the rudest cashier at this Walgreen (shopping time: 4:20pm, Tuesday, Nov 24^th). I bought the hair color which has an advertising price on the shelf showing two dollars off after instant coupon in store ($ 9.49 to $ 7.49). The cashier scanned the hair color and the discounted price didn’t show up. After I told her the advertising price on the shelf is $ 7.49, she said that’s not the price the computer said, and she can’t leave the cashier to check the price so the only thing I can do is to go back to the shelf and take a picture with my phone to prove (???). So I went back to the shelf and took a picture of the advertising price sign, showed her the picture, and she said I will need the coupon that comes in my mail if I am a newspaper subscriber to be honored with their advertising price (she obviously confused the manufacturing coupon with the instant coupon they offer at the store). To that point I had to ask to talk to her manager. The manager came and I showed the manager the picture, and the manager asked the cashier to give me the sale price. After the manager left and while the cashier was finishing the transaction, she said «normally you will need the coupon but I will do this for you today». I usually have good experience at Walgreens but this particular employee shows the lack of training and customer service, which made the whole shopping experience very disappointing.

This pharmacy is terrible. Frankly, the only reason I have been going here is because it is close. Rude staff and completely incompetent system from start to finish every time I have been a customer.

Waiting… waiting…waiting. What could be taking so long? Please hire someone… anybody to work in the pharmacy dept. Omg!

I have been unfortunately using this Walgreens for years off and on because it is the closest pharmacy to my home — and sometimes I have little choice. It is BY FAR THE WORST pharmacy I have EVER experienced… Time and time again. Incredibly rude, totally incompetent and borderline (if not fully) unethical. As of this am, despite several messages that my prescription is ready to pick up, the pharmacy unilaterally transferred my prescription to some other «competitor» pharmacy I have never heard off far away! I’m quite sure some other «customer» needed their Rx transferred but the incompetent idiots instead transferred mine — leaving both customers without their medications. This place seriously needs an audit and complete staff overhaul — maybe it’s all Walgreens? I usually have mail order through my Rx insurance, but when last minute meds are needed that doesn’t work… Guess I’ll just drive farther — this place is threat to the well-​being of it’s «customers»! I wanted no stars, but it made me put one to post.

It’s rare that I write a one star review, but the pharmacy at this location literally can’t get much worse. I am excluding Natalie from this review, because she was helpful. Other than that, the service at this pharmacy is unbelievably terrible.
Let me start off by saying that this pharmacy is SO slow. I’ve seen it take 20 minutes for them to find someone’s prescription, and that isn’t too far from the norm.
But it gets worse. When I brought my new insurance card here, the pharmacy tech deleted all of my medication coupons from my account because she thought they were old insurance cards. Because of their poor training, I’ve literally had to jump through hoops multiple times to do something that should be virtually effortless.
This was their mistake, yet I’m the only one dealing with it. Instead of making an effort to call my doctor to replace the cards, they told me to do it. When I couldn’t get a replacement coupon, I was told to come back unless I wanted to pay full price, because their supervisor (who I spoke with a week earlier) was on medical leave.
And now that I no longer have the coupons on file, I’m stuck going to this pharmacy for price adjustments every time. Unbelievable. Save yourself the headache and go anywhere else.

Went there because I was travelling internationally and wasn’t feeling wonderful. Greeted instantly, and really helpful. Friendly helpful, and understanding. Great range of eeeeverything.
Not sure why all the bad reviews, but out of all the shops I visited in the Alphabet District, this one was the best.

These guys are seriously awesome! This is my first review cause I normally am not patient enough to write them, but these guys seriously deserve some love ! I needed some photos done asap and the two guys I spoke to Tom and William, both really professional, prompt and went the xtra mile to get my pics printed before Christmas Eve. I went online and used the photo upload system and then called to confirm it was all good. Tom was at lunch, but the other guy took all my info, and checked my order. seemed like they had a good team going. Called me back and my pics had already been printed! I was stressed about getting this done in time and these dudes made my nite and I was able to get my Christmas gifts done in time !! Thankful for the perfect service fellas !

This is the worst pharmacy I have ever been to. You will wait a minimum of 20 minutes every time. Understaffed and very disorganized. They never have my insurance on file even though they have «entered» it every time I come. Seriously don’t come here for the pharmacy.

Always understaffed-​always. Never ever wait for your prescription to be filled, they will say 15 – 20 minutes, and it will be an hour. How do I know? Because I currently amidst one of these 1hour+ waits. I should have learned the first couple times, but I figured I’d be safe on a rainy Saturday. My prescription was again slow to be filled… but the new wrinkle was that it took 20 minutes to get through the very short like to pick-​up.
I don’t believe this is any fault of the employees, it seems they do a fine job. And if you are just dropping off, and picking up later, continue on! But if you are looking for a quick turnaround, this is not the place.

Never come to this pharmacy. Terrible. Was of the day… to fill a simple prescription that was dropped off 2 days ago… wtf.

Yes, I saw the bad reviews before I sent my prescription to this place, but I couldn’t believe a place could be as bad as everyone was saying. Boy, was I wrong!
My doc sent my prescriptions over so they’d be ready when I got there. After spending an hour to shop and run a few errands, I stopped at Walgreens on the way home to discover the joke was on me. They never even pulled the faxed prescriptions from the machine! The rude clerk eventually dug through the 25 faxed scripts they never bothered to even look at to find mine, then spent another 10 minutes saying she couldn’t find me in the system. I won’t bore you with the rest of the «almost comical» details, but just know the entire ordeal took about 2 hours.
Needless to say, this place is HORRIBLE. They double and triple check the most minute things, which leaves a long backup of the people waiting in line, of those waiting on the phone, and those poor souls who have no idea no one bothered to take their prescriptions from the fax machine. And this one rude clerk should never work in customer service again.
If anyone ever gives you the choice of getting run over by a Greyhound bus or taking your prescriptions to this Walgreens… CHOOSE THE BUS! Trust me, it’ll be a lot less painful than having to experience this awful place. Walgreens, Inc. really needs to take notice!!!

I came to get Passport photos. The photos were VERY poor quality and ended up just walking out instead of buying them because of it. The contrast on the pictures were very high, which caused it to appear smudgy and pixelated. Ive had passport photos done in the past from other walgreens that turned out perfect, but this was an example of someone who doesn’t take their job seriously.

I went here to get some Canadian passport photos taken and the employees in the photo department were less than professional the entire time. I had printed out the specifications and went to hand it to the first employee so that she would know exactly what was required, and she waved her hand at me dismissively and walked away. She was unfriendly, barely acknowledged or talked to me, and acted like helping me was incredibly bothersome. After she took my pictures, she called out to the other employee that she was going to lunch and then just left me standing at the counter, waiting. Thankfully, the other woman came out after a few minutes and finished up the process, but the whole experience left me feeling dismissed and irritated. As a paying customer, I feel I should be treated politely and that did not happen. If you are looking for passport photos taken, I would highly recommend finding another place to get that done. I certainly will not be returning for their services.

The pharmacy is slow, disorganized and understaffed. Why go somewhere else when you can drop off your prescription here, get a text — «it’s ready» — come in and learn that it’s not ready, then wait 1 hour and only get your prescription filled when you start crying out of frustration. Pathetic.
I would like to know why a 5-​star rating from 2011 tops this list of comments on this pharmacy.
Here’s the scoop from 2014: this pharmacy is terrible.
PS Unilocal: Check out that 2011 review. It sounds like a commercial endorsement for Walgreens and Popchips. Although, I do agree — the gals in the beauty section are really nice and helpful.

This review is for the pharmacy department in particular one of the pharmacists. There is a younger Asian gentleman in there of which I do not recall his name, that is definitely not a people person and did not even attempt to try to fill my prescription in a timely manner.
I arrived at this Walgreens at 11 o’clock in the morning on the dot. Before I arrived there I called to make sure that my prescription had been called in and that they were going to have it filled when I arrived. The nice lady at the counter assured me that they were going to be working on it and it should be done within about 15 or 20 minutes, that was at around 9:20 to 9:30 AM. So I arrived at 11 and I asked to pick up my prescriptions. I spoke to the lady at the front counter and she explained that there was a problem so I asked to speak to the pharmacist. The pharmacist told me there was a problem and that they were not going to be able to fill it because it is already been filled somewhere else. I now call my doctor to find out what exactly is going on, to see if my prescriptions were sent somewhere else, see if somebody else picked them up, just to check and find out what exactly happened. After the receptionist at my doctors office assured me that they were sent to the Walgreens that I was standing in I get off the phone and speak back with the pharmacist. I have been waiting for about 1.5 hours at this point talking to the pharmacist while they try to figure out what is going on with my prescriptions. Mind you I told them at around 12 that I had somewhere that I had to be at 1:30 and that I needed to leave by 1 at the latest, I might’ve been somewhat sarcastic at this time but I was fed up at the amount of time that I had waited. I’m spending over $ 100 on prescriptions and I’m getting resistance when I’m asking for assistance. It gets all the way to the point of the pharmacists lunchtime and now he realizes that he actually has to help me and that I’m not going to leave. He makes a couple quick phone calls and finds out that it in fact they were not filled anywhere else but that it was covered under the Walgreens discount card because I previously did not have insurance. The place that it was filled that was the Walgreens that I was standing in! I told the pharmacist several times that I did not pick up my prescriptions, which their computer showed that they were not picked up only filled. I was willing to pay cash for them so I could leave and I would take it up with my insurance company later. He stated that this was not possible that I needed to pick them up at the pharmacy that they were filled at. I understand how pharmacies can be busy at certain times of the day but one thing needs to happen, they need more people working in their pharmacy in order to be efficient enough to serve the amount of people that they have coming into this particular Walgreens. The reason that I’m giving 2 stars instead of one is because of the other staff not the pharmacist. It would’ve been one or zero stars if that would’ve been possible if it was solely based on the attitude of the Asian pharmacist that they have. He made it apparent that he did not want to help me, he just wanted me to leave and pretend like I was never even in there. I hope that he reads this and realizes that we’re not all a number, we’re human beings that need our medication in a timely manner and that some of our jobs are just as important as his is.
The bottom line is there are a lot of local pharmacies as well as corporate pharmacies in the area that will take care of you in a more efficient, timely manner then this Walgreens will.

Been here three times, won’t be back again. Poor organisation, long lines, surly pharmacy staff that clearly have a religious agenda, and misleading sales stickers.

Dropped by today to pick up a couple of things. While I was searching for one of the things to buy, I overheard a conversation between two of the employees while they stocked shelves. The conversation was lively, describing customers they didn’t like. Wow. I know customer service can be frustrating, but really talking about disliked customers in public is just not a winner. If you need to talk about customers and their bad behavior, choose a bar to go to after work and complain to your heart’s content. That way I don’t have to hear your bitching and you don’t have to worry about Unilocalers like me overhearing you.