Rite Aid

I went to this Rite Aid pharmacy yesterday, where I have been going every month for over a year and was denied my regular prescription for Codeine. I have neuropathy that can be excruciating at times. My driver’s license had just expired and they said I would have to have a passport or military ID to have my prescription filled. I have neither because I don’t travel outside the country and I’m not a military person. So, why don’t I just get a new license? Well, I’m 68, don’t drive, live on a very small social security check and the license costs $ 67 — money I don’t have because I don’t even have enough for food for the entire month.
Not only is this prejudicial but it’s also a downright draconian policy and simply disgraceful. They have a new pharmacist and two terribly snotty little girls behind the counter who looked at me like I was demented. Perhaps I was. I just don’t understand what the world is coming to and it makes me terribly sad that things like this happen. After I started crying, the pharmacist said she will fill my prescription this one time. Should I say thank you?

WORST PHARMACY. They entered my insurance information in wrong, said that my insurance wasn’t current. Once I had my insurance call them to get things straightened out, they said that I could not pick it up until the next day. I called the next day ahead of time to ensure that it was ready and they told me that it was. When I arrived, they said «oh it’s not ready yet.» Awful customer service!

My husband was discharged from the hospital today. They sent in 4 prescriptions to this Rite Aid for him. About an hour later they called Rite Aid and canceled one of them. They were told that the pharmacy had not yet begin to work on filling the prescriptions. Two hours later I went to Rite Aid to pick up the meds and was told that they had never received the prescriptions. Called the hospital, they said the order had gone through according to their computer but that they would call and give verbal orders. One hour later my husband called to check. He was put on hold for literally 20 minutes. They then said (surprise) that the prescriptions weren’t ready yet, that they had thought the order was a refill. As of any of this makes sense. They said give them 40 minutes. So I’m going to go over there soon, I’m sure nothing will be ready, but I’ll spare you the rest.
We use this Rite Aid because we live nearby, but the constant frustration is hardly worth it.

I believe this Rite-​Aid has near perfected bad service. Most likely Satan saw how their pharmacy do things and took notes on how he could make hell worse.
I use this Rite Aid all the time and have done for years. It’s my go-​to pharmacy… but only because I work a block away. They get at least one of my prescriptions wrong every month. Their response is not an apology but usually they try to blame it on me, then they make me come back another day or move to the back of the line or some other devious torture. They are usually slow and often do not have my prescriptions ready when they say they will, or even an hour or two later — yes, I usually give them extra time.
It seems to be a place none of them like working and witness to this is that turnover of staff is high. I can’t think of anyone who has lasted a year, at least not among those I deal with. Maybe this place is used as some sort of Rite Aid hazing ritual? It’s an adventure, y’know, like walking through the high-​crime part of town with a rolex on your wrist, cash in your hand and a fancy camera around your neck. You know you are asking for trouble but there’s this morbid fascination anyway…
To be fair I’ve had good service here… but it feels accidental, like maybe they were going to get chastised for it afterwards. Recently the pharmacist told another employee who had just messed up my prescription to fix it right away. I was both grateful and surprised. I wanted to say, «You’re not from around here, are you?»
I use them because they are conveniently located, but also because I’m a writer and I’m fascinated by unusual behaviors. I’m currently about to go back about the seventh time for a prescription that they keep getting wrong. The medication is both a cream and a liquid and I keep asking for the cream and telling them to be careful and explaining that there are two kinds… and maybe even a little begging goes on. To no avail. They keep giving me the liquid instead, then saying it’s my fault they got it wrong, then telling me that the prescription needs the doctor to renew it… again, and to come back another day… again. I’m obsessed though. It must surely be possible to get it, right? I mean surely I can outlast them? Maybe?
I’ve received meds that said, «For hospitals only. Not for individual sale,» where each pill was individually wrapped in casing that was challenging to open. I have a couple of prescriptions that require 2 or 4 bottles/​tubes and I take bets with myself on how many they will give me this time. They almost always give me less than they are supposed to. And if you don’t have medical coverage then you could spend much less most anywhere else. Anything not covered my insurance I get elsewhere because the difference is a lot, on one medication enough to take my girlfriend out for dinner in the Pearl.
I’d say use them for overpriced shopping or for convenience or if you are a writer or some other profession where you study human behavior. Otherwise you might want to find someplace else… though there’s nothing else in the area.

This review is for their pharmacy.
This has got to be the worst pharmacy I have ever been to.
The first time they had me come back for pick up as they were busy, I came back an hour later and they told me they were out of the prescription but called it into their downtown location for me to go to. (I was a little confused about why they didn’t call to tell me this, before making me come all the way back). I get to the downtown location and they said that someone did indeed call asking if they had what I needed but didn’t ask the amount and hung up after, so nothing was filled. They proceeded to tell me that they didn’t have enough to fill my prescription. So I had to wait another day and go to a different location, the run around took up my evening and now it was closing time.
Fast forward to today, my OBGYN called in another prescription, auto sent it to the last pharmacy I used which was this one two months earlier with the above experience. I didn’t have a chance to tell them to change locations, then thought maybe it was a bad day for them and they’ll be better this time.
I show up to get a Z pack and they have it filled, sweet success! However we needed to update my insurance, which should be easy but some how ended with me staring at the guy with my perception filled… For 27 minutes. Worst part is that he mumbled «the pharmacist needs to check something when she gets back» so I actually had no clue what he was doing, what I was waiting for and after the pharmacist came back… Why she wasn’t doing what he wanted her to do.
Ironically, another customer came in and the pharmacy greeted him by saying, «oh you were in earlier, so you’re back! Ummmm but we don’t have what we need to fill your prescription. We can have you go to our downtown location instead? Meanwhile I’m thinking, WELL THAT’S EXACTLY what they did to me last time. So I spent 25 minutes staring at the employee on the phone calling pharmacies, the other confused and irritated customer and the pharmacist tinkering in the back.
Still at this point, I have no idea what I’m waiting for. Other customer finally leaves and I ask «what am I waiting for exactly, since you have my order filled right there?» And the guy responds, «oh I am ready, sorry for the wait.»
–_​–
I’m never coming here again unless it’s for normal items you get in the store aisle.

Very nice Pharmacists. On multiple occasions Derek (I believe) has gone out of his way to help me. I’ve had to deal with a lot of pharmacies in my life, but this is one of the best so far.

The pharmacy staff can be helpful, although the employees sometimes do not ask the correct questions about insurance, and are often times not helpful finding medical supplies that you might need. The employees who work in the store itself are not
helpful at all. I use the store because it is right around the corner from my residence, but I certainly wish I had other options.

More like «No Aid». This store has the most mismanaged use of shelf space I’ve ever witnessed. This leads to a huge variety of some items, and a complete lack of other items you’d think would be bound to be found there. For example, NO pet supplies of any sort, but if you want cough drops or adult diapers, they’ve got like 40 varieties of each, taking up significant shelf space.
The staff is usually slow and often completely not engaged. To top it off, most of the time, you can’t walk in or out without being approached by panhandlers right outside the door. You’re better off walking a couple blocks to Safeway or another Rite Aid downtown.

The level of incompetence at the pharmacy is ridiculous.

I have been using this pharmacy for several years and have yet to arrive and have my refills waiting. The online refill service is easy, but the prescription is never ready on time. Even when I have submitted two days ahead of time it is still not ready. If there was another more dependable pharmacy nearby, go there unless you have an extra hour or two to waist while waiting.

This Rite Aid is a strange place indeed. Almost comical if not for the stark, blank-​eyed, incompetence of the pharmacy staff. Four individuals of varying pharmacological rank, loitering within their odd little bunker. Seemingly nothing to do, nowhere to go and no one in command. It only now dawns on me that they may actually be hostages in some kind of sinister plot. Maybe someone should look into that. In the meantime I will continue to wait patiently for my Nasonex.

I usually use a Rite-​Aid on the East side as it is closer to home and with all of the medical issues the past year close is good. I like the Rite-​Aid I use and I use it a lot.
Today I visited this particular Rite-​Aid as I was downtown and the location is convenient for my other errands. The prescription I was refilling was for pain pills that I have been taking since February. There was a particular incident that caused me to get another refill before the other prescription was supposed to be used. I dropped off the prescription and told the person at the drop-​off counter that I knew it was too soon for my insurance to cover it so I told the person I would just pay the balance w/​out my insurance. About two minutes later the «pharmacist» came over and told me it was too soon for a refill and he nor anyone else at Rite-​Aid would ever refill this prescription for me. I was amazed.
Not only was this prescription signed for and given to me by my doctor whom I’ve seen for over six years now and like I said, been taking since February, but it was given to me to refill the day before the Rite-​Aid visit so it was actually a day after needed.
So, the «pharmacist» now is making medical decisions for me instead of my doctor. Apparently Rite-​Aid now has doctors working at the pharmacy. If I were to go w/​out this medication I would go into withdrawals, seizures, and various other fun physical unusualness. I just drove over to Walgreens and got the refill and switched all of my medications to Walgreens as well.
I can’t believe the «pharmacist» would make a decision my doctor had already made for me. I can’t believe the «pharmacist» would put my life in danger over-​riding a decision my doctor had made the day before. I can’t believe the «pharmacist» would think he knows better than my doctor.
To whom it may concern at this particular Rite-​Aid, you have a pharmacist working there who is putting patients lives at risk. I will not use Rite-​Aid again. I am amazed at the nerve of this guy. I am amazed at the treatment. Horrible, horrible, horrible.
This place is dangerous and is bad for your health.

I have used this rite Aid for the past 8 years, and I must say that this is easily the worst pharmacy in downtown portland. Avoid this location unless it’s an emergency. They are consistently out of common prescription medications, unwilling to help find other rite Aid locations that do have them. The pharmacy is never polite, constantly screw up fills when they do have the medications and can’t ever seem to get a refill request sent. Horrible, just horrible experiences over and over again.

I should state I have not used the pharmacy at this store.
As a store, I always find it clean and well stocked with a great variety of items. The employees are always very friendly and helpful. I am thankful we have this store in the neighborhood.

If your hours clearly state 8−10pm, why are you closing at 9:30pm? Please give specific reason. Thanks! Not impressed neighbor.

The pharmacy at this particular rite aid is terrible. Last month I ordered my prescription and I was told that it would only be 20 minutes. So I wait in the designated area for 30 minutes and decide to check back in and thats when they told me it wouldnt be in until the nexy day. Thanks for wasting my time guys… so I decided to give them another chance this month. I ordered my prescription on monday and came back on tuesday as I was told it would be ready about 11am and was told that it wouldnt be ready until Wednesday! Seriously, dont waste your time at this place.

Shout out to the Rite Aid pharmacy and a pharmacist who filled my prescription for a much-​needed Asthma inhaler and gave me a chance to catch my breath on New Year’s Eve. The clerk was as helpful as could be. I knew everyone was busy and I now know that the last day of the year is the worst one to try to get a prescription filled, since everyone in the world is trying to do the same thing before insurance deductables start up again!
A smarter person would have gone to see the doctor before it got so bad! But I’m not smart and I am grateful and appreciative of your efforts to help me. I hope you have a great New Year and get the raises you deserve!

I gotta say, I love the Pharmacists at this Rite Aid location. My experiences with them one the phone and in person have aways been very positive: great customer service each & every time. And… always a smile even when they’re super busy.
Recently I was very ill and my roommate was out of town. I was so sick — there was no way I could get myself to the Pharmacy to pick up a prescription and I had nobody to go to the Pharmacy to pick up a prescription for me. I called Rite Aid on a weekday and asked about delivery services. I was told «only on Sunday» but the Pharmacist heard how sick I was over the phone and knew I needed that prescription — the Pharmacist delivered the prescription to me! Not only was that great customer service, it was a very kind thing to do. Thank you.

As good as it gets. The pharmacy department is a hidden jewel. The pharmacist (Al) is kind, patient and willing to answer all your questions. Plus he remembers your name and medical history.
The store is always well stocked and they even have a great wine selection for being a drugstore.

This Rite-​Aid is clean, has friendly staff, and a helpful pharmacy. The pharmacy messed my order up once, but went out of their way to make things right.
To heck with all that. This Rite-​Aid has the CHEAPEST BEER IN THE PEARL. You heard that right. Forget about all other beer outlets in the Pearl. This place consistently has the cheapest prices on half-​racks of beer. They even have a full refrigerated door dedicated to the ubiquitous, crappy beer choice of hipsters everywhere — Pabst’s Blue Ribbon
The homeless need not apply, however. There are no sales of single containers of beer in the Pearl.
I use this location to purchase beer, wine, mixer, crushed ice and prescriptions all in one convenient location. Is there something wrong with that? I think not — after all cheap wine is nature’s oldest remedy!