U-Haul

We had a fantastic experience here! They gave me a brand new 9 foot van to rent since we would have it for several days. We were in and out quickly with both the pick up and the drop off and the guy working there named Mark was very nice! I recently had a terrible experience with Budget rental trucks in Beaverton where we waited over an hour to pick up and everyone there said it was always like that. I will definitely be going back to this location and U Haul in the future!

I had a terrible experience there this weekend. It’s the second time I’ve rented from them and, despite the weird and slightly creepy location, the first time was fine and went without hiccups.
This time I got a rude phone message after I had booked online, stating that I had booked a window that overlapped with someone else’s and demanding that I move the reservation. I had simply entered times online and assume that if a truck is not available, that time would be blocked out for anyone else? Later I got a text saying I could keep the original block after all — a relief, because I was on a tight schedule to deliver two weddings around town that day.
When I arrived on time to pick up the truck, I was admonished, as if I were a small and misbehaving child, that I would HAVE to return the truck by 6.30 because someone else had booked it. I explained that I would do my best but wasn’t sure that I could. I got a condescending look over the top of the glasses and a repetition «No, you HAVE to return it by then because someone else has rented it». I explained that I had heard him and that, again, I would do my best. I guess I just should have lied and said I would, whether I thought I was able to or not? He kept on and, by then, totally fed up with the treatment — I had done nothing wrong, said nothing rude — I said that I wasn’t happy and would probably not be back again. He said «Fine by me. I can cancel THIS reservation right now if you want». Of course I did want, but couldn’t walk away because of my business obligations that day. I asked him if this was an ego thing for him — clearly it was, or he wouldn’t have threatened me with a cancellation, presumably just to prove who was in a position of power at that point?
Eventually I got out of there, feeling awful and as if I’d just been treated like crap for no reason. I returned the truck the second I was able to, as it turned out, about two hours before the 6.30 deadline. I couldn’t wait to get rid of the thing. When I brought it back, he looked at the gas, which was well OVER the full line, into the territory where there is no more gauge to tell how much gas there is and said, as if I were trying to get away with something «I’ll call that full then». Yes, you will. Because it was full. That’s what we call it.
Clearly, this guy doesn’t really want anyone’s business. Having read some of the other reviews about his outbursts, I would recommend not using this location. It’ll cost me more in mileage to pick up from somewhere else but I will gladly pay it in order to feel safe and respected somewhere else.

The guy working here was super helpful and friendly!
I showed up this morning an hour earlier than my reservation stated and he helped me out in a flash. Friendly banter and all.
He was patient when my plans suddenly changed in the middle of renting the van and was quick to take the measuring tape out and measure another van.
Don’t get sketched out, this place looks a little weird. The service is great and the vans are well maintained. There is even a parking lot to leave your car if you’re riding solo.

Funky yet easily accessible location and kind and knowledgable employees!
We just rented a truck to get our Saturday to do list done and boy are we happy we did! For less than $ 50 we had a top of the line, air conditioned truck for 7 hrs and had the pleasure of working with a staff that actually knew what they were doing and wanted to make our day easier by suggesting tips and even threw in the dolly for easy loading.
Yes, it’s in the industrial NW and not some fancy in town location, but that is also why it has a huge parking lot you can leave your car in. It took us no time at all to get to and the over all experience couldn’t have been better.
Ask for Craig, he’s helpful and knows what he is doing!

Service: I usually find a twenty-​something dude behind the desk, so for those of you expecting a red carpet you won’t find one here. Instead, the service is very no-​nonsense but courteous nevertheless.
Location: a bit out of the way in the middle of nowhere. The staff has repeatedly told me that my car parked here overnight (in a gravel lot) is fine but I’m still leery.

Do not go to this U-​Hhaul, ever. Run by someone that wouldn’t help us at all. She said she didn’t know what to do because she was «new» but when we asked for the manager for help she said «I am the manager.»