Sunset Cycles

TERRIBLE SERVICE DO NOT GO HERE
Talk about a bad attitude, employees are demeaning rude and unknowledgable. We were OVER CHARGED AND THEY REFUSED TO REFUND OUR MONEY. THEY ARE THEIFS. 3 tries talking to the manager and he told me I was LYING after I brought in the recipt and still refused to fix the overring. I have never recieved worse service in my life.

Moved recently and bought a second hand bike for my daughter. They looked at it with no charge. I ended up getting it tuned up. The crew is nice and since then any minor problem I have gone to them. They are not cheap but I will pay extra for piece of mind.

It’s interesting to me the reviews that cite poor service department experiences, because I’ve had the opposite. In fact, they just fixed a front dérailleur adjustment for me today in two minutes at no charge after examining my hub for me. Whenever I’ve had them tune it up, it’s always in great running shape afterwards.
I took my bike to performance a couple weeks ago, and could not shift onto the big chain ring and had issues with the rear shifts skipping as well. With performance, it always seems to be something or other. With sunset, I’ve always had them get the job done right the first time.
I can’t explain the disparity in our experiences; but based on mine the five times I’ve taken my bike to them, I will keep going until something does go wrong.
Btw, the owner seems like a really decent and helpful guy.

I’ve had nothing but a positive experience with Sunset Cycles over the years. I’ve bought two bikes from them and use them exclusively for maintenance and repairs. They are friendly and knowledgable, and don’t try to «oversell» you on parts and accessories. A great local cycling shop!

Nice shop to buy but not to service a bike. The service department masks not being able to do their job with attitude. The prices are higher than most. I have several riding friends who have bought their bike here but have had poor repairs.

Great shop with good service. I’ve been mountain biking for the last 20 years and recently decided to rebuild my bike myself. The shop found some really hard to find axles that haven’t been made in over 15 years. I got all the other parts I needed quickly and the staff seems knowledgable and eagar to help.

They say first impressions are everything. I took my mountain bike there to get my disc brakes adjusted. The mechanics working there are very snobby (even more than some bike shops in Portland so I was surprised by that). When I got my bike I felt the pads rubbing against the rotors. I told the mechanic and he said the pads were supposed to rub. Having gotten in to cycling recently I didn’t know much about bikes, paid him $ 15 for the adjustments and went home. Looking more into it and reading some bike maintenance manuals I found the pads are definitely NOT supposed to rub the rotors, and learned how to get the pads to not rub and corrected it myself. For this being the only bike shop in the Bethany/​Bonny Slope area I’d love to make this place «my» bike shop but I can’t when they can’t even get something so fundamental correct. In fact, this experience motivated me to learn about bike maintenance and do most maintenance work myself.

The Quest for the ultimate bicycle part 2
I really wanted to buy a bike from John. Let me repeat. I REALLY wanted to buy a bike from John. I had my face pressed up against the glass of the door as soon as they opened. John was still in his bike clothes from riding in moments earlier, but was eager to get to work helping me find a bike.
I came to see an Orbea, but they didn’t have any in my size. So we looked at some Specialized bikes here. John is a self-​professed fit geek and probably spent more time taking proper measurements than all the other shops I visited combined. I got a really good lesson on pedals and handlebars that I thought about while I continued my quest throughout the day. I will seriously consider getting a comprehensive fit with him for my new bike.
The area around the shop is a nice, safe, quiet area to take a test ride.
This is a smaller shop, but it carries some quality bikes of all styles. The main brands are Specialized, Orbea, Felt, Redline and Ridley. I expect to see their inventory increase within the next few weeks as well and they will also order for you. The prices are affordable (well for bikes that aren’t Huffy or the like). There’s a really good selection of shoes and a decent selection of bike clothes with a fair amount of sale items.
In the end, they didn’t have a bike in my size in the material I wanted, but John offered to call the other location to have them look out for me. If the quest hadn’t beckoned us on, we would have easily spent another hour chatting with him. He knows his stuff and has a passion for cycling. If you are new to the sport or looking to up your game, he’s great to talk to.
So since I didn’t buy a bike from John, I’ll do the next best thing and convince you to go buy a bike from him. Go on, get out of here.

8÷13÷13− Recent experience forces this new edit: I really can’t recommend it unless you just need parts. Which is all I will go to them for going forward.
They are unable to service anything other than very basic repairs. I have been in 3x over the years where they couldn’t complete service and yet charged me anyway. I gave them many chances to make it right and they couldn’t or perhaps wouldn’t.
Here’s a story below:
Seven years ago I went in there to have a cow horn time trial bar installed about five years ago and it was done beyond incorrectly. There was extra cable not cut hanging from the rear brakes, the brake cable was not routed inside the bars because they didn’t see the holes in the bar and claimed it was not meant to be routed that way, finally, the cabling job was terrible. It’s a time-​trial bike and they had alot of extra cable just hanging out in the wind.

I drove all the way over from Camas, WA Thursday since they had a Specialized bike in a ladies style I wanted to test ride. Given how many bike shops we have in the PDX metro area, one would think it would not be so hard… turns out the bike was not a good fit but the staff was super friendly and the guy who worked with me was very helpful, pleasant, and not condescending

Great shop in the Bethany area by the QFC, sells bikes, parts and accessories. I broke a shifter cable and the end got caught up in the mech, usually a death sentence. The mechanic spent a couple minutes digging around, trying to not give me too much hope but he got it out, which even surprised him. Cost — $ 12 for a new cable instead of $ 250 for a new shifter! I’m a customer now.
They have some great prices on bikes and accessories too, but the service experience was what really sold me. Give them a try.