Bike Gallery

Customer service was nonexistence at this place. My family came here looking for bikes, we spent about 15 – 20 minutes looking around and my daughter was riding one of the training bikes testing it out. Not one person ask us if we needed help. Maybe I have higher expectations for customer service but c’mon man, at least say hi to your customers. We walked around and I mean, they looked at us like we didn’t exist. Wth? Horrible experience overall.

We stopped in this past Saturday to get my two-​year-​olds helmets.
The store was super slammed being that it was the first sunny, and warm weekend of the year.
Although the staff was busy selling bikes, some retailing for thousands of dollars, one took the time to immediately help us while her customer was out riding a bike around the block.
The sales gal was great with my two-​year-​olds. She knew just what Helmets to go to, and her top pick happened to be on sale as well. My son has never not put up a fight about helmets before. The young woman had such a manner with him, that he happily let her place it on his head. Both my son and daughter love their new helmet so much, they wore them out of the store and in to the car.
2016 #14

All of the guys here were fantastic to work with. We showed up to have a new kickstand installed and ended up buying a rack they put on, too. The guys were helpful and knowledgeable and super funny. We will definitely return when we have a need for more bike accessories or repairs.

These guys are awesome! They never sell me anything I don’t need. Great advice, insight and encouragement. Fast and friendly service every time. Watching «Goot» work on bikes is like watching art. Every guy in here is like that though.

My father and I went in there last night and looked at a couple white Cannondale road bikes. Shawn helped us out and was very nice. He is very knowledgeable, patient, and easy to talk with. I ended up coming back to the store this morning with my dad to purchase the bike. He helped me get all geared up with a helmet, gloves, shoes, clip less pedals, and a few other things. He made it a very nice experience and my family and I will be back to see him the next time any of us needs another bike. He explained all the warranty info and got us a great deal on all of it.
I wish I would have gotten the other guys names as well, they were also very nice. I took my bike out when I got home and I love it. It’s everything I wanted and more for my first bike.
Thanks again Shawn!

I purchased my bike here a couple years ago and have had it fixed here ever since I find the staff to be knowledgeable and helpful whenever I ask a question.

My husband went in to find a dérailleur hanger for his bike, and it was obvious that they aren’t interested in selling parts. They want you to not know how to fix your bike, so they can charge you and up charge you to do it for you. They were not willing to look up and find the screws to go with it! After that, my husband went to the hardware store and found the correct screws on his own within a few minutes.
I also personally don’t like going there, because I feel like I’m ignored because I don’t look like a typical «cyclist». I’m the wife of one, and I DO have a bicycle, and so do my children. That is quite a few bikes, considering my husband has more than a couple too.
I recommend Performance Bike Center in Beaverton, where the people are always nice and actually care about helping you out.

Bike Gallery in Beaverton is now my go-​to bike shop. Today when the tool I needed to buy wasn’t available, the mechanic working there gave me one from his own personal toolbox for free. Sure, it was only a $ 4 wrench, but I bet most shops would not do that for you.

Just had a bike fit with «Rambo».
Quite thorough and great guy. Go there to get a true fit.
Looking forward to my next ride.

Great service and help with trueing my wheel and getting the tools to do the job.

Highly recommend Rambo if you’re looking to get a bike fit. He has a ton of experience, is a perfectionist, and very professional. He was great at explaining how slight tweaks can make a big difference over time.

The Bike Gallery is awesome! I made a Unilocal account just to say so! They only carry high quality products so you can’t go wrong with anything you buy there. The staff are always very honest and helpful, especially Tobin!!! Go check it out, you won’t be disappointed!

This was by far the worst bike store I have ever been in in my life. Never before have I felt so unwanted as a customer.
Upon entering the store, none of the staff greeted me, or helped direct me to the right section. Once I got to the road bike section, there were already a two sales people there helping two other customers. That was fine, I was perfectly patient to wait my turn. But after both of these interactions were finished, both sales staff just ignored me and left. I then waited up by the bike I wanted to look at, alone, for at least ten minutes. No one came to offer to help me, or take the bike off of the wall. After ten minutes, I went down to the service counter, and waited another five minutes. In full view of at least half a dozen staff, none of them said anything to me, or offered me assistance.
In my full half hour in the store, I was not once offered help, or even acknowledged by anybody. This was by far the rudest sales experience of my life, and will be taking my bike purchasing dollar to another store.

Staff at Bike Gallery are the best! When the bike I was buying for my son was mislabeled with the wrong price the split the difference on the cost of the bike with me. A BIG thank you for the great customer service!

Service here is always super attentive and helpful. They are knowledgeable about the products but aren’t using high pressure sales techniques or constantly trying to up-​sell you. Really appreciate the time they will take to talk through the many options they have in stock. Seriously impressive accessories section as well as a large selection of bikes. Would definitely go back for some accessories. The bikes they carry are on the higher end and pricier but nice.

We bought our tandem here after searching around and they had it in stock and made the process very easy. Since, whenever we have had any questions or upgrades they are super knowledgable and helpful and steer you to the correct choice not the most expensive. Customer service is their forte and we only go here for bike issues.

It never fails to receive stellar service from anyone in this joint. I’m a loyal to Bike Gallery after the many great Experiences I had at the downtown location and after relocating to the Westside I was super happy to find this location. Lucky for me it’s conveniently located on my daily commute route so I pop in every so often to grab something which leads me to the motivating factor behind this review.
Two days ago I received a flat on my morning commute in the dark. I threw in a new innertube, charged it and it was I carried on with my day. Knowing that I needed to purchase another innertube and a couple more CO2 cartridges I swung in there this afternoon on my ride home. As the staff was bringing my tire pressures up to spec it was quickly revealed that I had actually had a sidewall blowout when the recently replaced tube popped! Being that I «conveniently» left my debit card at a local establishment downtown the week before I was left with only the cash in my wallet, which was less than what it cost to replace the tire & tube. Without hesitation the staff quickly replaced my tire and tube and accepted the money that I did have in cash as a form of payment in full. Although I was only a few dollars short, the fact that they handled everything so seamlessly and without question really makes me feel like they focus on taking care of the customer even if it cost them a couple dollars.
Needless to say, I’ll be heading there tomorrow to pick up my intended items as well as another tire that was amazingly priced. A prost to the staff!

I «yelped» this shop after purchasing a recumbent trike on craigslist. I was nearby, and it was after 5 pm, but I hoped they could do a checkup and set up to insure the trike was road worthy.
They checked and adjusted everything and sold me a front and rear light as well as a flag, aired up the tires, test rode it before and after service, lubed and tightened some lose bit, and installed my purchases, and only charged me for my purchases, not the tune-​up or labor.
I’m impressed! When asked why I wasn’t charged, they told me to pay it forward, so I am.
Patronize this shop… they’re knowledgeable and fair.

–THE CRASH–
Head on, 22mph into another cyclist. Miraculously the bike and myself were mostly ok. The rider that I hit, not so much. With no helmet, the rider had an up close meeting with the pavement knocking them unconscious.
WEAR A HELMET!
–THE NEED–
It’s usually a good idea to have your bike looked over by a professional (friend or paid technician) after a good crash.
–THE CALL–
Called Bike Gallery. Was met with courteous, enthusiastic and accurate pricing and availability.
–THE DROP OFF–
With pre-​crash needs looming I decided to pull the trigger. Was retrieved out of line by a technician (Wade). He was clear eyed, professional, looked me in the eye and read my personality type correctly. He took the time to let me know that my bike would be in good hands. He went over most of the components on the bike WITH ME. The alternative would have been to look it over quickly without communication, throwing it in a stable with the other bikes and sending me on my way. He was interested in my budget, style of riding and overall needs as a rider, tailoring the replacement parts to those needs. I was impressed with the level of service and how personable the technician was.
–THE BEST PART–
Wade took time to go over the unknowns of servicing a bike, the possible additional expenses related to my situation as well as the likelihood that there wouldn’t be any additional expenses. SHOOTING LOW WITH THE INTENT OF DELIVERING HIGH! I cannot stress enough how professional and reassuring this is in a business model. If someone is promising you the moon with statements of «SAVINGS» and «FREEBIES»… run in the opposite direction and find a service company that is real.
–THE RESULT–
Picked up my bike when they said it would likely be ready for the amount that was quoted. That’s a successful transaction. Plus the added bonus of good service makes this a 5 star. Thank you Bike Gallery.

I… have not owned a bike since high school. It was a teal Huffy and I loved it.
Now…I live in Oregon… where I feel, I should own a bike. The boy owns a bike… I would like to go on bike rides and maybe start losing some baby weight.
Finding a bike… has been a big thing. I did tons of online research and went to a few places and knew I wanted something that would let me put my feet on the ground. I knew I wanted internal gears and not a lot of gears. I fell in love with an Electra bike.
I originally wanted one of the townie bikes… but then I saw the Blanc et Noir… and was in love. However… I was not in love with the price. I shopped around and the price was the same EVERYWHERE I WENT and the same online so I decided on The Bike Gallery by their mission statement and website and a recommendation from an REI employee.
I walked in and immediately saw the bike I wanted… there it was… beautiful …and I found it also came in a black with white design! A man approached us (Eric) and was a delight to work with. I found out the bike was on SALE (BONUS) and he dealt with my inability to decide on the colour choice… haha
Informed him we were not ready to buy that day… but that we would soon (for my birthday) and he said he would hold the bike for a penny. How awesome is that! Well, my future in-​laws were there and they were kind enough to put a down payment on my bike! YIPPY SKIPPY.
Tonight, before the amazing dinner we had… we went in to pick up some bike helmets and find out how much it would be to repair the tires on the boy’s bike and they were again, a total joy to work with.
Tomorrow…we go in and pick up my bike and I am just thrilled with all the service I have had so far and hope to have a great place for the whole family to get bikes and service for years to come.