Dollar Car Rental

All of the enterprise locations were out of available cars, so on a whim my friend and I checked this place out and are nothing but happy but with how they run their business. Chelsea/​Chelsey was extremely friendly, prices were reasonable as ever, got to keep the car 24 hrs, got to use a beautiful Subaru Impreza, and everything was great.

We live in the Pearl and needed a car for a weekend trip to Bend and picked Dollar for its convenient location. Great choice! Chelsea helped us and was very friendly and efficient. When she learned we were headed over the mountains she upgraded us to a car better suited to the drive! Very thoughtful service, super nice car and very clean. Highly recommend!

Great experience !! I needed a car for one day, I was going to the waterfalls. Benjamin at the desk was friendly and very helpful. He told me about some not so populated falls, which was wonderful since the popular ones were crazy crowded. The car was clean and drove great. If I ever need a car in the Portland area again I will be back !!

My BF and I reserved a package (hotel, car, and train) trip through Amtrak. After the reservation was complete, we checked out the car rental reviews on Unilocal.They were so bad in fact the reviewers advised to strongly stay away from it… so we did. We cancelled our original car rental with the original car rental place and started our search for a new car rental. We checked out Unilocal and the first place that popped up was Dollar. Strong high reviews on exception service and fast check in, delivery and check out. The reviews made it sound so easy to deal with them that we said why not and booked it. Well, they were right. We get to Dollar, a nice worker smiled and swiftly processed us through, handed us the keys and wished us a great stay… all in 10 minutes! The car was brand new, clean and the windshield whippers worked (don’t get that much anywhere). The return was the same. Friendly greeting, easy check out, no lines and the operations manager Sue swiftly took us to the Amtrak station. Sue was super nice and the entire rental car experience was stress free and pleasant. We would recommend Dollar to anyone traveling to Portland!

Terrible Customer Service experience!!! I had a 7 pm reservation, and went to pick up car, only to find out they closed at 7 pm sharp. Even though they knew they had a booking, they did not wait or call. So I found a closed business when I arrived at 7:05 pm. Called the posted number on the door which was the airport location, and was told to drive all the way out there and they would transfer my reservation. Upon arrival, I discover that their taxes and fees are different at the airport location, and I was charged $ 80 more than what I should have paid at the Broadway location. Sue, the manager at the Broadway location, only offered me 2 solutions to this problem the following day: either waste more of my time to go down to her location AGAIN so she could change the reservation, or offer a 20% discount, which still left me paying $ 40 over what I should have paid. This company does not value customer service and clearly only cares about their convenience and bottom line. I will never use this company again since they obviously do not value my time or patronage.

I walked in on a Sunday with no reservation, and not only got a great car, but more importantly, excellent service. Benjamin was efficient, friendly, and got me on my way in record time. I should also mention that I’d just been at the Enterprise office downtown, had a terrible experience (they’re not terribly upfront about policies and fees) and cancelled my reservation on the spot. I just happened to see Dollar on my way home, and gave it a shot.
A WORLD of difference between the two experiences. And the price was right.
Thank you Benjamin! Dollar, you have a customer for life, one who will tell their friends.

It’s far from the airport but for us locals it’s conveniently downtown and near the transit mall. I’ve been here numerous times and they’re always incredibly fast and friendly and will give me a deal even better than my reservation whenever one can be made. In ten years in Portland without a car of my own, I’ve tried nearly every type of rental and car share and this is, quietly, one of the best.
The only downside is that now when I travel I’m always let down that other rental places can’t be as fast and budget-​friendly. There’s a few companies to remain nameless I could offer a scathing review of, but I’d rather talk up one that’s helped me out over and over again. The competitors could learn a lot from this office about how to do it right.

I don’t hate this rental office. They called me a few hours before to let me know they closed at 5 on Sunday to make sure I could arrive early to get my car before closing. Got a nicer car than expected. Service is very friendly, car very clean. Cars are nonsmoking or you pay a fee! Alright by me.

Conveniently located near the pearl district. The staff was helpful and friendly. We got a Toyota corolla it worked out perfectly.

I rented a car from this place today. I booked it online after checking Enterprise (my usual go to for rentals) and couple other places. This place was a lot cheaper… The customer service was outstanding. I was in and out in less than 10 minutes. The lady who helped me (I think her name is Sue) was kind, sweet and very helpful. She’s the type that makes you feel appreciated as a customer… I returned the car at 5:01PM (one minute after their closing time) on a Saturday, however, the employee stuck around and helped me with a big smile and very pleasant attitude.
This will be my first pick any time I need a rental here.

We had a great experience at dollar rental! After being told by Avis they had no cars to complete our reservation, we walked to dollar rental and were out the door with a great price and car in under ten minutes! Staff were nice, happy, and friendly! Highly recommended

This is a delayed review, but I had a great experience renting a car from these folks. Excellent price, got a free upgrade (thanks Benjamin!) and was in and out in no time. Also, my friend and I forgot our sunglasses in the car and Sue was so helpful in getting them back to us!

I love this place. They have awesome cars and they are always the cheapest in town. Close to the MAX, and the staff are really cool and nice people. I always rent cars here. I won’t go anywhere else.

Great option for an excellent value car rental — far cheaper than renting from PDX airport.
The location is especially convenient if you are located in downtown or NW Portland.
We rented a car on two occasions during our visit to Portland and the customer service was excellent both times. Collection of the car was hassle-​free and quick; drop-​off swift.
The staff are efficient and so friendly.

Very easy, no hassle rental place. We originally booked a small car, but wanted to upgrade so they guy offered us a nice 4WD Subaru for only $ 10 more.
It was very cheap for the whole day, and we were able to hit up the waterfall hiking spots just outside of Portland (highly recommended!) as well as the winery+pubs in Troutdale. You could spend more just taxi’ing around downtown.
Courteous, easy service, and they even gave us a lift back to our hotel when we dropped the car off.

Had a great experience renting a car from Alex. He was friendly, efficient, helpful with parking and suggestions on touristy things to see. He was also good to his word and held the last car on his lot for me when others were calling. He also gave me college advice for my daughter… being a UCLA grad himself and transplanted to the Pacific Northwest. 5 start experience to be sure!!!

Ah man, I wish I can remember their names; maybe the guy who helped me this last Friday was Alex, not sure.
Anyway, I had a great experience with this particular location. Dude hooked me up with a free upgrade as I was renting later in the evening and there weren’t that many cars on the lot. It is very affordable; I rented a car for 3 days at $ 57. I mean… you can’t really beat that. I got a 2012 Subaru Forrester which was really fun to drive.
When I returned the car early in the morning around 845am, the lady was very nice, efficient and it helps that this location is about two blocks from my office.
No surprises. Understandably, you need a credit card to rent. If you do not have one, you can use a debit card but they do a soft credit check. It’s possible they do a deposit; I had a $ 250 deposit which I was totally ok with.
Overall, 5 stars. I will most definitely be renting from this location any time I want to drive around Portland and beyond for a weekend.

Went in this morning around 11:30am, Alex was super rude to us and impatient! He had a major attitude and not helpful. I wouldn’t waste your money here. We had to think for a second about the time to drop off the car and he rolled his eyes and impatiently replied «well if you tell me when you want to being it back…» While rolling his eyes! He Continued to be rude and short with us. Maybe he does not like two see two queer womin of color together??? Maybe Alex hates his job.

My garage (Everett Street Autoworks, 5 stars), secured me a rental car from this place.
I rented two cars from them for about 24 hours each and both times I was charged a «gas fee», despite returning the vehicles with the needle on FULL.
Called them about this and they were rude and aggressive, which was pretty much the same as the experience I had with the customer service people when I went in to pick up and return the car.
Another example of a big company that’s happy to mistreat it’s customers.

Convenience: Located downtown, easy to get to, plenty of available vehicles (we went to TWO other rental agencies that were completely sold out before we found this!)
Customer Service: Friendly, very accommodating, & efficient — They offered great suggestions of exploration and even provided a map.
Quality: New, clean Subaru — no funk, no damage. Fully equipped with safety features & XM radio.
Reasonably priced & on the road in no time.