Turo

This company (now Turo) doesn’t know what customer service is. My Chase Sapphire card actually flagged them as a suspicious charge. They were the only ones flagged too! I was able to successfully charge an AirBnB and a Priceline charge after my card being ‘rejected’ by them.
Their review process and website are atrocious. Every time you change your Credit Card you are forced to re-​enter the review process wich takes 24+ hours. What’s nice is their website is bugged and if you’ve ever been in the «verified» state, but have to change your card and you are forced to re-​verify yourself, the website has no idea what to categorize you at, so even if you submit the verification form again it says nothing about your verification state and that you need to submit another form!
You’re not allowed to remove photos that once you’ve uploaded them, I was sent a link to use my phone to finish my verification process, and the photos never showed up once I took the photo; it was a blank square. I figured it was something on the website’s end because low and behold 3 days later I could see what photos I sent to them. I noticed one of my photos was incorrect and I wanted to delete the photo, but there’s no way to delete it! Once you take the photo, they have it for good. Extremely shady. Do yourself a favor and sign up for a free USAA account and use their rental discounts from a legitimate car rental server like avis or hertz.
MaryEllen would take 24+ hours to respond to customer inquiries, but Bertha will respond instantaneously about closing your account.
I literally spent an entire week stressing out about them. I’m throwing my money at them to support them. In the end, I’m glad they closed my account for no reason :) Stay away at all costs.

Wow, I hate to say this, but this is hands down one of the worst businesses I’ve ever come in contact with. I tried to book a vehicle for a Portland trip, and it was canceled days before our arrival with no explanation.
After that, I tried to book another vehicle, only to find out that my account was blocked because it has duplicate information with my spouse. I’m sorry, but I’m having a really difficult time understanding this policy. If you’re family members with someone, won’t you likely share the same information like billing addresses and credit cards?
Both my spouse and myself have gone back and forth with customer service and they’ve either been unresponsive or completely unhelpful. The worst part is, we have to go through their customer service representatives to close our accounts.
I’m sorry, but I’ve had it with RelayRides. I wish I could’ve used their service, but I’ve reached the end of my rope!

Heads up, you can be a licensed, insured, good driver and be rejected for reasons that will not be disclosed to you.

No Car, No Worries. Whenever I need one though, RelayRides works out great. Whatever type of car you need for a few hours or days, you can probably find it on RelayRides. I used to use Getaround, but it seems its more difficult to get a car though that service now, and many car owners have switched to renting out on RelayRides. While extra fees seem to make it a little more expensive then you used to be able to get a car on Getaround, it normally still comes out to be a pretty good deal.

I’ve used RelayRides in many other cities, but this was my first time using RelayRides in Portland. I arrived to the airport late, and was going to be returning to the airport only two days later on the weekend, so I looked for someone to be able to pick me up from the airport.
The car I selected was delivered to me at the airport, and was a painless and simple interaction! It was just what I needed to get around the Portland area free of the hassle/​excessive fees that always accompanies normal rental car transactions! I use RelayRides for all of my traveling now, and haven’t yet had a bad experience. Super grateful for RelayRides – and love that the app makes communication simple between car owner and renter.

Relay Ride’s is the best so easy and rates are the best I have seen and I rent car a lot… looking for a larger vehicle in the city of Portland is really expensive about an average $ 125-​$ 150 a day and that doesn’t include service and tax… I paid $ 312.65 for five days…

I love Relay Rides. The pickup times are super flexible, according to whatever is agreed on with the owner. The rates seem to be about 50% of Enterprise. The manual drive truck I got was a 1990 model so I was prepared for a beater. However, it was extremely clean and well cared for, with a new radio/​CD player. Also, I love old trucks, and only missed the cruise control. I would definitely rent from this owner or other owners on Relay Rides.
My only complaint is that they are not in my town. I have to travel 40 miles to Portland to get a truck, or about 20 miles to Salem to get a sedan. If anyone from McMinnville has a vehicle to rent out, please put it up here! I look forward to seeing this service grow over time and pick up more vehicles of this high caliber.

I had an awesome experience with relay Rides. It’s really convenient for a person who doesn’t own a car to rent a car in a reasonable price. I rented a car over the weekend from a major company, even with a discount renting price, they charged me over a hundred dollars. But with Relay Rides, I saved at least 30 dollars in the same time period.

My wife and I used relay rides for the first time over Christmas vacation and it was an excellent experience! Not only were we able to find a station wagon with AWD that suited out Northwest vacation perfectly, but we also saved quite a bit of money. I will definitely recommend relay rides to family and friends.

Relay Rides is a super convenient, easy, and a great alternative to corporate rental cars. It’s like the AirBnb of rental cars — you request to rent a car from the owner and Relay Rides plays the middle man who helps with with roadside assistance, insurance policies, and provides the platform for both rentees and renters.
I personally had a great experience renting a car in Portland, and the host was very personable and friendly. He was very thorough with pointing out the previous damages done on his car, and suggested some great spots to eat. He went above and beyond by providing me with an umbrella (Portland is pretty wet most of the year), jumper cable, and a tool box!
I can’t imagine myself renting from Hertz or any other big rental companies ever again. Hope Relay Rides become more and more accessible for other cities.

First time using relay rides and I really enjoyed every part of it! The transition was easy and helpful! We ended up saving 300 $ by using relay rides instead of a rental company! The car was even delivered to us at the airport… Extremely convient! Overall I love this concept and better yet the owner of the car we rented paid off her car just by using this company. Will be using relay rides again!

RelayRides is like Zipcar and AirBNB had a baby.
— You request to rent a car, from a person who owns a car.
— Like AirBNB, the owner has to confirm your reservation, so it may take a couple of tries to find a car that works out, depending on the dates you want, etc.
— You pay the rental fee, plus whatever level of insurance coverage you want, via the app, so no cash trades hands.
— You arrange a pickup/​dropoff, sign a waiver declaring any pre-​existing damage and gas tank level
— You drive.
Pros:
— Cheaper than an all-​day rental with Zipcar
— Full size cars with trunk space, etc.
— Stick shifts!
— Helping out people who own/​maintain cars already, and making those cars useful while the owners don’t need them
Cons:
— Not always cheaper than car2go, but that’s not really a con.
— Booking I could see getting hairy. I had to book a couple miles from my place to find a car free on the weekend, but that’s also true of Zipcar at times
— Insurance isn’t included a la zipcar/​car2go, which always freaks me out a little, as I never know exactly what the optional coverage means
— Gas isn’t included a la zipcar/​car2go, but it’s more like a reg car rental in that way, where you fill it up to the level the tank was when you picked it up
— If you wreck the car, then you’ve wrecked someone’s actual car that they need. That would suck.
I’ve only used RelayRides once so far — car drove really well, owner was ADORABLE and gave me pastries when I brought the car back, she was flexible about dropoff when we finished errands early, etc. Also: I could see winding up building relationships with people if rent the same cars in the same neighborhoods often.
Yay for more ways to keep me from having to buy a car!

I’ve rented with RelayRides over three times now, and each experience has been excellent.
Most recently, I rented a Volkswagen GTI for 6 days in Portland. The car was clean, and my host was very personable. He met me at the airport, showed me the ins and outs of his car, and happily passed the keys over to me!
Thank you RelayRides. I plan on renting through your service again!
Best,
Drew

Relay rides is the perfect alternative to irritating, wildly overpriced and confusing rental car companies. What you see is what you get — no hidden fees or extra costs for things that you would expect already. The only thing that can get a little pricy is the insurance (that may be because I always choose the premium one as I am a little paranoid when it comes to driving). Still, this is nothing in comparison to other companies.
The car I rented overheated and wouldn’t start so I called relay rides for help, they sent someone, they got there in 30 minutes, it was all done in an hour. I was worried that the paperwork would be messy, but It wasn’t! I never heard about it again.
I love them! It’s so worth it!

I’ve used RelayRides several times now as a renter, and I’ve always had a good experience. RelayRides is a great option if you want to rent a car for a weekend getaway. There’s always a variety of cars available at affordable prices (which I can’t typically find with traditional car rental).
Renting is really easy through their website. Everyone I’ve rented from has been friendly and helpful. Overall, I highly recommend RelayRides.

I had used RelayRides in NYC, and it was so great have an alternative to rentals! As with back East, here it Portland I had the best cars and owners to rent from. Although I felt nervous, purchasing the insurance gave me a peace of mind, thank you for my maiden voyage out here! Wonderful and will continue to support RelayRide and the Owners!

I was really nervous about renting from RelayRides since the car belongs to a personal owner and not an agency. (was scared if I would be held accountable for any previous damage or marks) I went ahead and took the risk and rented a car and had a great first experience. My owner was very responsive, answered all my questions and filled the tank before I picked up the car. I would definitely give RelayRides another try when I travel. I hope more people use it and review the owners so I feel safer renting!

I first found RelayRides searching for a rental car when heading to Portland for my brother’s wedding. All the rental cars at that time were ridiculously expensive that weekend! This was the first time that I ever tried anything like this but I am sure glad that I did. After using RelayRides the first time, I have now added three of my own personal vehicles to the website and will continue using RelayRides when traveling the US.
RelayRides ROCKS!

I rented a fiat in Portland and the entire process with very smooth and enjoyable. The car owner (Emery) was great! The app worked perfectly, there was zero stress and it was WAY better than going through a regular car rental agency. I will definitely continue to use RelayRides in the future. The car I rented only had 200 miles on it and it was exactly as the owner had described. He even met me at the airport, how awesome is that?! ;-) The cost was great too and there was no hassel of doing paperwork or waiting in a car rental line etc.

I really like using RelayRides! I’ve rented in Portland/​Beaverton when I’m in town and my boyfriend rents his own car out in Las Vegas where we live. Both rental experiences have been great, and it can be pretty convenient to not have to rent all the way at the PDX airport since you can rent from areas that are much closer to you.