Banana Republic At Bridgeport Village

The pros: The staff are excellent. I was asked multiple times if I needed any help or if they could put my clothes in the changing room. An employee also offered me his expertise on some pants and how they would fit. The store also appeared very clean and bright. While prices were high, they do seem to have some good sales.
The cons: Selection. The only men’s pants that I could find were ‘skinny’ and ‘slim.’ As a slender man, I thought the slim should be great on me but even those were ridiculously tight. I don’t know if this store just has a limited selection, or if Banana Republic just doesn’t make more normal-​sized pants anymore.

It seems this store is somewhat lacking in inventory. The people who work there are nice — I was just hoping they’d have more in stock.

I was so disappointed in this store and the way they treated me. I had about $ 200 worth of clothes I wanted to return (never worn, all tags on and with the receipt), and was a week past their return policy. I asked to talk to the manager and the girl said, «I am it». When I asked her to make an exception, knowing I’d probably buy something else instead, she gave me the rote reply that «I’m sorry, it’s our policy to not budge on the return policy». I asked again to speak to a manager who would at least have a dialogue. She repeated the same sentence again. It made me angry so I asked one more time, knowing they would probably not want to lose me as a customer (I have a nice clothing budget). She then told me not to raise my voice at her. I was being firm and stubborn, and maybe I raised my voice a little, but didn’t yell. It just totally made me mad the way she treated me like a autonomon and wouldn’t even offer to ask her boss if they could make an exception. It would have been so easy for them, and I would have shopped there again. They lost me as a customer for good, and made me SO very glad there’s still customer service at Nordstrom. It’s just not worth shopping at any store who can’t stand by their merchandise. I like to know that I can change my mind, certainly if the tags are still on AND with a receipt. A week beyond the date? Come on!

Wow! Terrible service. I bought a pair of jeans and left them for altering. Supposed to be original hem. It is stated clearly on the invoice paper. They did regular hem. They offered $ 10 off something in the store …
Ps. I’m a luxe member and happen to be the ‘duke’ of this place. Will not be coming back.

Disclosure: I worked at this location (and The Fox Tower Banana) combined about two years in college, I stopped working for The Gap Inc in 2006.
I drop in Banana almost every time I am at BPV. I find the store to be nicely merchandised, easy to shop with a well stocked Men’s department. Most recently I came in with my husband who picked up two pairs of jeans. The customer service is always great, they have gone above and beyond to call other stores to have an out of stock item shipped to me.
They often have promotions going, and a good sale section. If you want to hit up the Christmas sale… The markdowns are usually done before 12/​26, go early to avoid the madness.
Frankly, I don’t know how I wore so much BR in college. 7 years later a lot of the styles don’t really work for my lifestyle. Too many items need dry cleaning or special laundry handling. I love BR for a great statement dress or a jacket I will wear for years.

Very limited selection and they don’t carry many quantities of sizes.
NO PETITES SECTION. What is up with that? The response when I ask was — go to downtown Portland. Umm, thanks, I drove all the way here for this?
When I asked if the current sale which was in store only ends today or tomorrow, they said they THINK it ends tomorrow but couldn’t make any promises. How does the manager not know for sure? Seriously?

We came here after seeing that the Avatar IMAX showing was sold out. I couldn’t find any good deals here but he sure did! He got two casual shirts for $ 5 – 6 each.
We weren’t greeted or helped at all, hence the 3-​star rating.