Northridge Apartments

Steve is awesome…

I currently live in Northridge Apartments, and just recently renewed my lease this past September. I gave this apartment complex a 5 star rating because the staff is amazing! To be honest they are why I renewed my lease in the first place. When I first came to visit the complex before signing I met Andrew one of the staff members. He was so friendly, always had a smile and was very informative about the area! In my opinion that is a big plus when they know the area you are living in. When visiting noticed the whole staff called all the tenants by first name basis which was very comforting. Its a huge complex and the act that they take the time to get to know everyone says a lot about their integrity. When seeing the size of the apartment I knew this was our home. When signing my lease they didn’t make it complicating at all… That when I met the apartment Manager, Steve! Steve is probably the best apartment managers I’ve ever had the pleasure of meeting. With Steve being the manager I know all my needs are met as a tenant, he is always sending us updated emails about anything that will be happening in the complex. He also send it 3 or 4 days before so that we have cushion to make plans. Whenever I have a question i send it to him via Email, and never fails to respond within the 24hr that i send it. He takes care of all the complaint that go on right away. This complex is right next to the college so there are so many students that live here. Andrew, Steve and Caitlin do such an amazing job keeping the peace in the complex. This complex can easily be a dorm style living situation, but with this staff they make Northridge apartments a great place for a family or a senior citizen to live in as well. Caitlin is around her 20s i believe, she is such a asset to the team because I believe that the students can relate to her better and they will be able to listen to her more that the other staff members but she is very mature and professional at the same time. They are all dressed professional, which i always appreciate. The maintenance staff Ivan, Mauricio and Emma do such a great job with keeping complex clean. Whenever I have a maintenance issue they are there within the next hour. If I am not home I fully trust them to enter without panicking that I will be missing something! As always they are super friendly and when they are done they always ask me if there is anything else I need fixed. They don’t just leave to the next job. That makes me and my husband feel valued. A couple of days after the repairs one of the staff member never fail to call me and check how the repair is doing. Overall. this complex is great! There are students that live here so you might hear those weekend get together at night. But they don’t last to long security keep that in wraps. I am looking forward to renewing my lease next year only because this staff is irreplaceable! If the staff is reading this. great job guys!

I came here yesterday to help my friends move out. They lived on the 3^rd floor, so it’s normal for us to use the elevator to move stuff downstairs. We were scattered all over the place — the room, the hallway, downstairs… At one point, my friend was going back up in the elevator. Guess what? Power out! She was stuck in the elevator! She pressed the emergency button from inside, and we also went to the leasing manager to get someone here. They said the maintenance guys aren’t trained to fix the elevators, and that the elevator company guy was on his way. We waited for more than 30 mins, still no one came. Our friend inside the elevator told us that she’s starting to feel dizzy and not be able to breath, so we called 911. The firefighters came 10 mins later, and yet, they couldn’t do anything. They were saying how they wished they could break open the elevator door, but it was so expensive and the apartment would be very upset. SO?! Our friend was inside, for god’s sake! So another 30 mins passed, and the elevator «specialist» finally came. First, he was trying to picklock it — failure. Then he went to check the power and stuff — failure. Somehow power wasn’t going to the elevator. We were getting really pissed, and so were the firefighters! They got the big tools already and were ready to break open the door! Finally, the elevator «specialist» allowed the firefighers to help. After they opened the outside door, the old elevator «specialist» was trying to pull open the inside door. Seriously?! At last, the firefighers stepped in and said «let us use some of our muscles!» They pulled open the door within seconds! Thank god our friend was okay! Huge thanks to the Pleasant Hill Fire Department for your help! And THANK YOU NORTHRIDGE FOR NOT GETTING ANYTHING DONE, AND LETTING OUR FRIEND GET STUCK IN THE ELEVATOR FOR 1.5 FREAKN HOURS!

I currently live in this apartment. I have been here for about 9 months. As a resident here, I want to give my warnings to the people who are considering to move here. If you are someone who is sensitive to noise and excessive partying, then you should seriously consider. Northridge residential apartments are mostly dominated by college students from Diablo Valley College, which explains why there are more activities and louder noises on both weekdays and weekends. When you visit the apartments during the day, you will not find anything wrong. The apartment is very nice and clean. They have relatively new carpets, built in laundry machines, and nice bathrooms. But, the walls are paper thin and when your roommates or neighbors play music, you will not miss out on a single beat. The walls vibrate easily from the base and all the sound will be transfered to the walls. And this happens mostly at night time after 9pm, which is one part you will miss out while visiting the apartment to look.
For someone, who works full time like me, the noise level will drive you nuts. I moved in with my friends and they all ended up leaving except for me. I have had months and month of this problem and there is very little that the management could do to solve this problem. Firstly, even if the problem persists, all that the management could do is to warn them. The college student neighbors that live below us pose a huge noise problem, but they shrug warnings off as nothing serious and keeps doing what they have been doing, playing music, holding parties, smoking in front of your doors and leaving beer bottles & cigarette buds. At times, they give you a courtesy period, where they keep the noise level down for some time until it goes right back up a week later. When you knock on their door at 1am night for the loud music noise, one of the college student residents would make a threatening face and say that everyone around the Northridge apartments are like that and that he has the right to do anything. That is true. It is like that everywhere in this community and they have the right to play music. But, if it reaches a point where you have to wake up at 12am, 1am, 2 am to repeatedly knock on their door to lower the music, then what do you do? Because I am one of the rare residents who is not a college student and sleep matters, I actually have been dealing with the noise issue. My roommates have called the police, tried getting help from the management, but have all failed without any changes. Because the only thing that they would do is give warnings. And the Northridge management cannot legally kick the residents that cause the trouble out because 1) it means bad businss 2) they might have to kick everyone out too. Dealing this kind of problem is not worth your money and your effort. So, before it is too late, for those of you who have work, who actually wants to get studies done, who is sensitive to noise, and who have children, please stay away from this community.