Macy’s Furniture Gallery

Great customer service! Enrique Lopez was extremely helpful and knowledgeable. Not pushy at all! We bought our dining room table from him and we’ll look for his help on buying our next furniture piece. The store has a wide selection of furniture decently priced with constant sales taking place.

My husband and I went to Macy’s Furniture Gallery to shop for a new mattress. Our salesman Stan was fine (the second star is for him), patiently explaining the features of many different mattresses while we walked around and tried them for quite a while, after all it’s a big purchase costing thousands of dollars. We had narrowed it down to a few, then a really strange thing happened. Over the intercom, Stan was told to report to the bedding department (which we were in) customers waiting. He dutifully walked over to the desk, where some people had a request to see something, apparently somewhere else in the store, as he disappeared with them. We continued to compare mattresses for a few more minutes. There were no other customers in the department. None of the other sales people — some were doing paperwork at desks, a woman was arranging materials on a bed nearby, a man was pacing and looking unfriendly — said anything. So eventually we left. Ok Macy’s, you want us to shop elsewhere, message received.

If you don’t see what your looking for be sure to ask as I did. I was looking for a magnetic strip for storing kitchens knifes on the wall. I had never seen them before at Macys so I decided to ask. Sure enough associate «Enrique» who appeared to be heading out stopped and took the extra time to find exactly what I was looking for online. «J.A. Henckels International Knife Storage, Magnetic Strip». Awesome product and very smart looking for any kitchen. I ordered two. Looking forward to their arrival. Thank you «Enrique»

Fun place to shop. Great selection of name brand designers as well as their own label. If you are a good shopper you can score some great deals here. They offer additional discounts sometimes for their credit card customers.

Went to this Macy’s to return something. The store is nice, clean, and has the nicer of items for sale. Certainly not a ghetto or hood Macy’s — there are some nice brands and everything seemed to be organized very well. Of course no sales associate was anywhere to be found but I was there early afternoon on a weekday. No big deal.

This Macy’s always has what I need and more. Every visit is always a great one because of the helpfulness of the staff. I have a Macy’s card too because of how they sold it to me… plus no annual fee is awesome!
I come here for watches and cologne. They always have all the latest colognes in stock and can help you pinpoint just what I need. The watch section also has a great variety… I try to avoid this section when shopping for cologne due to my tendency of getting a watch every time I stop by here.
I also come here to get perfume gifts for friends, family and that special someone. It’s always fun to choose a perfume with the older women here because of how I describe to them what I want hahaha «It needs to more sexy… vibrant» their facial expressions when I tell them that are priceless.
Overall 5 stars because I have not had any bad service or turned away empty handed! Plus I always seem to get a free gift for the amount I spend here too.

This is a beautiful store with quality merchandise.
I have either shopped in each department, or received a gift that was purchased here. My husband likes the suits. I like the Lancome makeup and my new favorite makeup, Smashbox. I have earrings and a matching necklace from their fine jewelry line. My new toy, KitchenAid mixer, came from here.
Their customer service is exceptional. Yesterday, Denise helped me find the perfect blouse to match my already found perfect skirt. I was on a time crunch, because I have an event to attend tonight. I had already been to a few places and walked around this store, but I wasn’t having any luck until Denise approached me and asked me if I needed assistance. Like my own personal shopper, she listened to me, said she’d be right back, and found exactly what I was looking for. Since I was by myself, she stood outside my dressing room door and helped me with honest feedback. Special kudos to her. She exemplifies what 5 star customer service is and what Macy’s is all about.

OMG! Went to Origins because I got a mailer for 3 free samples with the purchase of 1 skin care product. Katie helped me and offered me a mini facial. My face went from flushed to amazing in about 20 minutes. It was hard for me to decide which Origins products to buy because they’re all so wonderful. However, some of them can be pricey. I decided on 3 products to purchase and then got my samples. As for the products I didn’t purchase (and I plan to purchase them soon!), Katie made up samples for all of them for me. So wonderful!
Also, went clothes shopping afterwards. Beautiful clothes. Great service!

If your looking for a great makeup artist, I recommend visiting Deborah at the Clinique counter! I have been seeing her for almost a year now and every time she always gives me personalized service. She is very sweet and very attentive to others needs. I started using Clinique foundation about 6 months ago and I am hooked on phonics! All the Clinique line is amazing and the quality is great! The best for every day foundation, which is how I’ve been using it. Also the 3 step facial cleansing system is the best! When I came to first use Clinique super balanced foundation, original I was looking for two things. I needed a face cleansing system because I had discovered a rash on my face due to using an over the counter mousse foundation so skin care was important and needed a new everyday foundation because the one I was using was no longer working! I found exactly what I needed that day with Deborah and have never looked back! The 3 Step skin care is absolutely amazing and the foundation is the best!

I like this store, but the only reason why I give this place 3 stars is because I think my mom made me a bitter towards this place cause she always spends like half the day at Macy’s. Like I was afraid if someone kidnapped her or if she abandoned me and forgot about me (cause she did forget me at the movie theater one time haha). id call her phone and she would never pick up. Then I find her out of luck, but there should be a track my mom app on phones so you can find your mom. She gets distracted and must stop in ever department. When we get here she spends a long time here then I urge her to go to other stores. When it’s time to leave we have to walk through Macy’s again so she gets side tracked and hypnotized by the bags and shoes and decides to spend another 2 hours here. I am currently suffering in the car writing this review in the 111 degree weather (yes I know I could go inside but I had enough of Macy’s for the day)
anyways I for side tracked. I’m in the middle with Macy’s. Sometimes they really do have good stuff and sometimes their stuff is whatever to me. I do like their designed purses and wallets. Their clothes is okay too, but I prefer express to be honest. Macy’s coupons are great though!

Not nearly the selection that we have in Phoenix. Store is a mess and disorganized. Difficult to find things.

Macy’s customer service and this facility are both eroding. Difficult to find help and not overly crowded at the time. Also — everything done in zone coverage so one retail specialist cannot help you for more than a few feet. Had to work with three different associates in 75 feet. The store itself is not well maintained. Chairs in shoe section worn and arm rests have years of dirt buildup. Need some better processes and a remodel. The people that helped — when we found them — were great!

It was on Veterans Day in the MACY’S linen department where I experienced the worse form of customer service and that is being ignored for over 15 minutes. With items in hand a sales person walked right past me to ask a woman if she needed help and explained the sales items to her. Then once again ignored me. I spent over $ 300.00 dollars that day in that dept. But after the experience at hand I returned it all.

I find this Macy’s has a great selection in multiple areas… I also enjoy their sales

Always hit the clearance racks when there’s a sale. Great finds for great clothing!

I really like Macy’s! Of course, I do not have the Macy’s budget, but it doesn’t stop me from checking out the shoe displays (to get inspiration for purchases elsewhere) and from buying jewelry! I really love the Macy’s jewelry brand! I find their fun, summer jewelry cheap and cheerful! Separately, I’ve found great sterling silver jewelry to add to my collection. It helps that most items are on sale!
Depending on season, you will find great deals in Women’s department and lingerie department. I’ve visited Macy’s both during Christmas and in the Spring. Hands down, better prices, better deals and a much better selection during Christmas.

Whitney, the counter manager at Laura Mercier, made the entire process so easy breezy. I normally spend way too much time at the make-​up counter, but all of her initial recommendations were spot on. I was in and I was out. She has a lot of sensibility for what you need. I needed natural professional make-​up for an interview, and she was thoughtful of my needs. Thank you!

The actual store is kept nice and neat looking. The staff is hit or miss. The lady in the lingerie dept was rude and unhelpful, whereas the shoe staff were really nice. Just recently I was shopping in the women’s apparel dept and found a shirt I wanted to buy. I also had a pair of sandals I wanted to return/​exchange and the lady told me she couldn’t just do an exchange. I had to go to the shoe dept and do a separate transaction for the shoes. I don’t understand, it’s all the same company and the money is going to the same place. That was an inconvenience.
The shoe dept has a poor selection in my opinion, compared to other Macy’s stores I’ve been to. The girls 2T-​12 dept is yuck! All they have is cheap Hello Kitty or Disney princess clothes that are not age-​appropriate in some cases. I was disappointed in the wedding registry dept. We registered at Macy’s for our wedding and received several duplicate gifts. Macy’s will only allow a store credit for anything bought under wedding registry, no $ refunds.
They do have pretty good sales though during certain times of the year. Overall I’d give it 2.5 stars if I could, I’m being generous by giving Macy’s 3 stars.

Bridal Registry Review:
Arlene is the A-​MAZ-​ING.
She is extremely sweet, and really goes out of her way to make registry a good experience. She emails and calls when big dollar items go on sale and is really interested in making sure guests can purchase items at a reasonable price. Who does that? In a world where people consistently care less, Arlene cares more.
Her customer service is unmatched. She is a gem.

Worst shopping experience ever. I am a thirty something African American female. I walked into the Macy’s Women department looking for a suit for my sister/​with my sister.
Walked into the department and was never greeted, instead we were followed around like we were planning to steal. Then when we caught the woman following us, instead of trying to help us — she ran away. I at some point caught up with her to ask about suit seperates; she of course claimed they didn’t carry any… even though they were located on the back wall where everyone could see. When I told her that, she just stood there quietly.
I thought maybe this was unique to one individual, until I realized that the other representative there was just as ignorant
A sad day for Macy!