Things Remembered

I’m not really sure how I feel about this place right now. I’ve been looking on their website and trying to understand their deals. It didn’t make sense so I called them this morning at 10:15 am. The phone line was busy until 10:40 am. I was frustrated but determined to talk to someone since I don’t like getting ripped off. Anyways, a woman answer and she told me she was busy and she would call me back in 20 minutes. 20 minutes turned to 40 minutes. So when she didn’t call back I decided to call. A different woman answer and she was confused. She had no idea but she helped me anyways. It was a simple answer about the deal and it made sense. However, I think they should be really clear online.
Ugh anyways, I didn’t want to bother her ordering over the phone since she seemed busy too so I decided to customize and order online. I did and decided to pick it up in store the same day since that was one of their offers. I ordered before noon and the time it told me to pick up was at 4:20 pm.
I called at 4:15 pm to make sure the order was ready before I drove to pick it up. A different woman answered and she said my stuff was next in line to be engraved. Ugh okay. I figured since it is the holidays I shouldn’t be too angry since I know they must be really busy. The lady on the phone told me it would be done in 20 minutes. I thought it was perfect timing anyways since I live 20 mins away.
As I got to the store, there were a few Costumers looking around. Only one person greeted me and showed me where pick up was. I waited and no one seemed to want to help. The same lady that greeted me decided to help me. She asked me for my last name and went back to grab my order. She came back with nothing and asked for my first name. She went out back then came back again empty handed and asked for my order number.
I was getting really frustrated at this point. Then she went back and had no idea where it was so she asked someone. It was a different woman who came and told me my order got mixed up with someone’s order and it would take another 15 minutes!!! Omg I was hella pissed! Why? Because I did everything right and it was a wallet that had a small engraving. I know they were busy but their customer service seriously sucks. I waited in the store for 15 mins and I watched her work on it. It seriously only took 15 mins to do it.
Anyways, she did apologize. I was satisfied with the appearance of the wallet by definitely not satisfied with their service. I think I’m just going to stick with personalization
. At least they don’t charge you with how much stuff you want engrave. That website only charge you the actual product.
This place definitely needs improvement. I understand it’s the holidays but they definitely need to work on their communications and customer service. I won’t go here for a while. Maybe I’ll give them another chance but def not right now.

I ordered and personalized a guest book, pen, toasting flues, and a serving set from here and they all turned out beautifully. It’s the customer service that I wasn’t happy with.
It took longer than they promised and I had to call twice to check on the order. The last time I called I was on hold long enough to slowly eat a whole Subway sandwich (and I did). When they picked up again they just asked for my number and said they would call me back, which they didn’t till eight hours later. And they never called the number we told them to use to tell us that everything was ready. When I went to pick up my items, I just had to hope they were ready.