Go Buses

Pretty well done on all counts. Only drawback outlet not working to charge laptop on way down.

My bus was 2 hours late!!! I was scheduled to take a bus from NYC to providence. Initially, they told us the bus was running «a little late,» and the estimated departure time would be up 30min after what was scheduled… about an hour and a half later, we were informed that the bus was in Queens (we were in Manhattan) and moving 3 miles per hour!!! I ended up having to leave, and take a more expensive route to my destination to get there on time. As a consolation, GoBus offered a minimal amount of GoBus points (which is why the 2, and not 1 stars…). But when I asked for my money back instead, given that I was out for not only the bus ride and the other more expensive ticket I had to purchase last minute, I was told there was no way this could be done… I’m sure this in fact could have been done, had there been the will to do so, which have been the appropriate customer service move… Left a BAD taste in my mouth about GoBus to be sure.

Uneven. Once took it and had to wait over 45 minutes until bus arrived to pick up. Other time, was on time. WiFi advertised goes in and out. Buses are clean. Drivers courteous. Prices best if you reserve several days in advance

GoBus kicks megabus’ butt! I have used this service a few times now and they have always been on time and the staff are very friendly. As a college student, I make frequent trips into NYC. They are such a fair price, I even paid $ 6 round trip once. Like how is that even a thing?! I am so happy they leave from providence!
Thanks for the great service, GoBuses!

This service is convenient. The first time I heard about it was from a student. He mentioned this bus has a station closer to the school, which is important since a über trip from south station would cost another $ 40.
Basically you buy your ticket online. If you work hard enough you can find some coupon code online. Some of them might now work, and others deducted less than what they said they would. Btw, the coupon they give for checking in on Unilocal at their manhattan location doesn’t work at all, and their costumer assistant deny such coupon exists.
You will receive an email with confirmation. Some station will tell you to change that to a boarding pass before you get on board, but I have never tried if it is possible to walk on the bus with the confirmation on a tablet on those locations. I know the manhattan one only needs your name to board you.
Amendment: adjustable seat, restroom (so scared that it would be dirty, but never actually used once). One departing from manhattan has outlets on it, though those white panels look awkward. Refund policy: no refund within 24h and full refund otherwise.
Late thing, they have a limited number of trip in one day, and I really hope that they can manage to do more.

Go buses has been my favorite forever. They have two convenient spots near Boston and come to NYC nonstop. The buses are clean, they give free water and wifi is actually good.
The staff is courteous and always has been a good experience (i have been using them for almost 4 years now, when they were called world wide buses)

The stop in NYC is on 30^th Street just west of 9^th Ave. it’s easy to see if you have a few minutes to spare because there are tons of Academy buses there. The bus was clean, there is bottled water available, and the guy greeting the customers could not have been nicer. He helped me with my bags and I saw him helping others as well, even when it meant carrying luggage from one bus to the next. A gentleman. Overall a peaceful, easy and affordable experience.

Really great service, efficient, free water bottles, good comfy seats but wifi didn’t work so well and it took 6 hours to get from Boston to NYC– an hour more than usual for a bus ride!

NYC to Newton/​Cambridge, MA. Bus left on time and driver was nice and professional. However, the dispatcher forced the driver to reroute because of traffic due to an «accident» on the current route. We were almost through the traffic in CT already, so turning around to reroute literally going backwards (seeing the Welcome to New York sign was a treat) was such an idiotic and diabolical move that added a completely unnecessary 1.5+ hours to the trip. Plus we hit even more traffic on the new route. Total travel time: 6.75 hours. Save yourself the headache and treat yourself to an Amtrak instead.

I had the most horrible experience with Go Bus and will NEVER ride the bus again. I had a 8am bus (the first one) from NYC to Boston. The pick up location was abruptly changed the morning of, while the confirmation email, bus dispatcher that I called three times, and website all had the old pickup location. There was apparently an email sent out at 6am notifying of the change in location, being that early in the morning I didn’t see it. I ended up waiting about an hour and a half total in the cold, to finally get on the 9am bus since I ended up missing the 8am.
I called and filed a complaint with customer service and also left feed back on their website. I still have yet to hear back.
Complete waste of my time, waste of my money and will never ride this bus again.

I’m a big fan of GoBuses. I’ve been riding with them for several years and I’ve consistently had a great experience with them.
For one, their prices are the best around. They are SO much more affordable in comparison to Greyhound, Megabus, or Boltbus. I’d venture that they’re anywhere between ¹⁄₃ or ½ cheaper than their competitors. (Also, use roundtrip10 for a discount and use points. It really adds up if you make many trips.)
Second, they are really organized. From their website (which is super easy to navigate) to the line up in Riverside station, to loading and unloading luggage, everything is run efficiently. And if the bus takes a break, it is actually fpr 15 minutes, not longer. It shows that they care about my time.
Third, the seats are pretty comfortable and there’s good air circulation. And if you’re hot/​cold, the driver tries to help.
Fourth, they have really solid customer service. My calls are answered immediately and you’re talking to someone who speaks English as their mother-​tongue.
I’ve had some issues with outlets, but that’s an issue with all bus companies. Here’s what I do. Before the bus departs, I check whether my seat’s outlet works. If it does, I stay put. If not, I hop around until I find a seat with an outlet. Sure, its annoying for the other passengers, but you bet I’m going to need that outlet on that journey!
Also, if they’ve been late, its legitimately because of things outside of their control. Like, there was one time when the bus was over an hour late, but, granted, there was a torrential downpour that day. They’re only a bus company and they can’t control mother nature!
On a whole, I give 5 stars to GoBuses because they’re a really great bus company.

K maybe I was just lucky… had a round trip and thought it was the best bus trips that I’ve taken. Vehicle was clean and new. Arrived on time. Power outlet was good both ways. So was the internet. I actually got some work done and had my phone charged up. I like how the side wall is cushuoned/​charpeted instead of cold, hard surface. Maybe it’s because I picked the less popular times, but it really beats mega and Greyhound from my experience.

I was on the 3:30 pm departure from Riverside to New York City labor day. After the first bus broke down before leaving Riverside, the rescue bus broke down in Connecticut. After over an hour of waiting, our driver told us that a second rescue bus wasn’t coming and that at some undetermined point someone would come to try to fix the bus but that there was no definite timeline. I ended up having to take an UBER 30 minutes to New Haven and the metro north from there to get home.
I was also on a Go bus from New York to Boston that broke down. At this point the name Go Buses is just comical.

I took a round trip from NYC to Boston and back.
For departure from New York, it was a little difficult to figure out where along 31^st street we were supposed to wait because there were no signs (called customer service and they assured the bus was on its way, and sometimes people steal the signs). The bus didn’t arrive until 5 minutes prior to departure, and everyone followed the bus from one end of the street to the other with our luggage (again, we didn’t know where it would park). But they were very prompt in loading and we left about only 10 minutes late. For departure from Cambridge, I had some trouble locating the bus stop again, and I wouldn’t have found it unless I spotted the bus 10 minutes prior parked about a block away and talked to the driver.
A small downside is that the bus does not stop at South Station, which is more convenient and more central Boston. But both the Cambridge and Newton stops are right by the Boston trains/​metro, so it’s not too bad.
The best thing about Go Buses is their refund/​cancellation policy – up to 24 hours before your departure time. I changed my bus schedule several times with absolutely no problems, and I was even able to use points to save money on tickets. The prices are also reasonable, and I love that they don’t overbook like so many other services (i.e. Greyhound, Yo! Bus, etc.). It’s also very convenient that you don’t have to print out the ticket and you can just show the receipt from your mobile phone.
The bus itself is decently clean (though some seats have trash left behind on the floor) and they offer water bottles when you board.
Definitely sticking to Go Buses for future travels!

My second (or is it my third trip?) on Go Buses was March 21. We were getting snow that morning and the snow was in some cases falling heavily on way from NY to Newton. But, we arrived at least 20 minutes early. Very chill group of employees .
Seats are comfortable, free water the usual lux bus amenities.
The price is well worth mentioning too. With my frequent rider points I got the one-​way price down to $ 20. I think that is a great bargain considering the service and the comfort of the bus.

Getting worse with every trip. they took the water away. the buses feel like and earthquake. and its getting more expensive.

This is the second time I used go bus
First, the likes. Convenient to take a bus from Newton instead of south station. It is relatively clean and has an efficient process For boarding
Second, the cons. The bathroom dud not have toilet paper. Midway they we stopped at a Burger King and the driver was able to obtain toilet paper.
The drivers gave got to learn how to drive. They have lead feet. Route 95 gas traffic almost always. So why do they have to speed up and then slam the crashes to stop or slow down !!! Thus us a sure sign of bad driving skills. Aka you are making me nauseous and potentially getting us into an accident so chill out!
Additionally, the wifi is intermittent and the AC is jacked And fir done unknown reason the bus took a route that went into queens (Astoria /​lag) from the Bronx that added another 30 mins to the trip. Did the dricer miss the exit??? Hello ?? Anyone out there or am I on bus hell.

Never again. Thanks for keeping us posted. I’m looking forward to my discount!
When bus arrived, passengers said there was no accident (as GoBus indicated) — the bus was an hour late. Now the same tired driver will be taking us back?!

Really bummed. They recently got bought by someone else (the bus now has a sticker that says «Operated by Academy Express» or something like that) and they have a new schedule.
Once I checked out the new schedule, I realized that «new» means mainly «reduced» =(
I’m confused. Whenever I took the bus, it was always at capacity. There seems to be no need for canceling trips.
My friend wanted to come visit this weekend and usually he books 4 – 5 days in advance. Due to the reduced service, everything was booked solid for the weekend.
It looks like we’ll be switching back to the good ol’ Chinatown bus…
Bottom line: I like Go Buses, you always offered great service. Please get more trips on the schedule!

I use Go Bus… a lot. But not because I like it. Rather, I use them because I have no other choice. There is no other service that goes to Riverside station.
9 out of 10 times, the electrical outlets on the bus did not work. Literally. I have been on 10 buses, where 9 had outlets with no electricity. Can you even call them electrical outlets if they are not electrical?
In my almost 1000 reviews on Unilocal,I have never experienced a company make a mistake so consistently, so persistently, and so thoroughly. They really do not give a fuck. Weapons companies probably care more about the people their bombs land on than Go Bus cares about their customers.
So don’t expect to make the 4 hours on the Go Bus productive laptop work time. Every time I get on, I have a naïve hope that this will be the bus ride on which I can get some work done. And 9 out of 10 times, I’m sorely disappointed.
If you are looking for a job, just start a bus company that goes the same route as Go Bus, but that actually delivers on the service. You could even charge 50% more. You will be wildly successful.