Greyhound Bus Lines

Round-​trip from Pittsburgh to Harrisburg this week. Both bus stations in Pittsburgh and Harrisburg were dirty and dilapidated. Rude workers that had no pride in their jobs. Bus was 45 minutes late leaving Pittsburgh, no explanation or apology. Buses were dirty, smelly, ripped seats and obviously had not been cleaned or repaired in a long, long time. Bus drivers were sullen, rude, barked out orders in a bullying way. I have taken Megabus many times and the buses have been excellent – clean, new and well-​cared-​for. Megabus drivers have always been courteous, helpful and seemed to enjoy their jobs and interacting with the public. Being on Greyhound reminded me of the scene out of «Midnight Cowboy». Couldn’t wait to take a shower when I got home. Never, ever will I go by Greyhound again. It was a nightmare.

Greyhound has the most absurd rules for buying a ticket. For example if you buy someone else a ticket with your card online they charge you $ 18 fee on top of ticket fee. They won’t refund you the money at any cost and tell you to buy a new one, the costumer service are there to only get payed and say no. When I called headquarters and they were screaming back at me and had no desire to help, If I can negativly rate this company It would be –10 due to very poor costumer service and greed to over charge.

Paid extra for Flex tickets, online order all fucked up, can’t cancel online, over the phone, or in person. Wish phone support didn’t defer customer service to a physical location so that I didn’t have to go there to be told that they don’t offer cancellations, or any way to fix any aspect of the fucked up order. Also found out that the only promised premium feature that I actually get is the premium charge on my credit card. No cancellation, no modification, no priority seating. And everything that was f***** up about my original online order is in tact. #zerostarsificould #classactionplz

The whole bus service is a mess. I’m never riding Greyhound again. They should have numbered seats, working wifi and have someone to give information on why they were more than two hours late.

The most recent snowpocalypse to hit the east coast (Jonas, you stormy rascal) completely upended my weekend travel plans. I was supposed to depart Saturday evening, but all the buses that day and Sunday were cancelled. I tried to call Monday morning to verify that buses would resume, but no one answered my call at the New York station — I kept getting a busy signal, or the phone would just ring for 5 minutes without anyone picking up. The general Greyhound customer service line couldn’t help me because they didn’t have updated information from all the stations. I decided to just go in person and try to get a rescheduled ticket.
Although the phone accessibility could be improved, I had a very smooth experience getting on a new bus. There are actually numerous Greyhound counters (I saw 3, but one was closed) in Port Authority — if you are going to DC (gate 64) like I was, you should probably use the downstairs counter in the north building (just go down the escalators and follow the signs for the gate). I wasn’t aware of this so I went to the south building counter and walked right back (gates in the south building are UP the escalator). It’s all connected though, so no biggie.
They didn’t charge me to reschedule my cancelled trip. They assign you a line number on your ticket, you queue up, and get on the bus 5 – 10 minutes before departure. We departed when we should, the outlets worked, no one is sitting in the seat next to me (I thought it would be crowded from cancelled snow travelers) and I have no complaints. Good job, Greyhound. Although maybe you should consider posting updated travel schedules online.

Definitely avoid. Customer service is extremely unhelpful – made me buy another ticket because I selected «print at home» rather than «pick up at station». Please avoid at all costs.

Their buses late, their buses smell, … You have to print your ticket and bring a few copies because they take one ticket when you board and ask for your ticket again when you re-​board. I witnessed how people were not allowed to re-​board… They schedule rest stops for 10 minutes, but leave after 5 minutes. Passengers run after their bus, but bus drivers keep driving away and laughing …
During my last trip with Greyhound, I had a female bus driver who requested all passengers with children to sit at the back near the bathroom. That bus driver kept making announcements and stating the rules (what is not allowed and when the police would be called). She kept saying: «Do not bother people sitting next to you!» Everyone was silent…
The bus driver continued: «Male passenger get off your phone!» I did not see or hear anyone talking on the phone.
Is it how paying customers should be treated? I never experienced such a service from any other bus company…

Unless you are the originating stop, don’t expect to leave on time. From Wilmington DE to NYC I have always experienced 1 hour or more in delays. The staff never let’s you know what’s happening either and the bus tracker app is useless. The only possible exception to a timely departure is going at off hours. When leaving from Port Authority in NY, the bus seems to leave on time but the gate posted on unmanned info booth is wrong. I have notified staff but they seem unfazed and unwilling to change. I would give zero stars because of the significant amount of time I’ve wasted waiting but the price is low and every so often the bus is timely. Another pet peeve is the lack of free wifi in terminal; considering the waits, you’d think they could provide.

They CANCEL my bus 15 mins before it is supposed to leave. When I try to change my ticket to the next trip, they ask me to PAY $ 20. When I tell them there was no bus for the time I bought they accuse me of lying and being late. When they find out it was indead canceled, they tell me to wait 3 hours for the next OPEN bus as the next 2 buses to the same destination are full. THEN THEY DROP ME OFF 15 BLOCKS FROM WHERE THEY SAID THEY WOULD. Don’t sell a ticket for a nonexistant bus. Don’t call me a liar. Don’t ask me to pay $ 20 for your mistake. Don’t make me wait for the next open bus as I should be a priority since mine was cancelled. Don’t drop me off somewhere other than what I bought a ticket for. TERRIBLE CUSTOMER SERVICE!!! Stick to the cheaper megabus or boltbus.

I will probably cry tears of joy the day this despicable, borderline criminal (see below) company finally goes out of business.
Here’s a bullet point summary:
* Greyhound doesn’t stop selling you bus tickets even when the ride is full (eg. today me and 30 other people had to wait an hour for the next bus to arrive because Greyhound sold 80 tickets to a bus ride with a capacity of 50). So when you go on their website and buy a ticket for a time, there is absolutely no guarantee that that time slot isn’t already full.
* Bus is routinely late and full.
* Bus occasionally leaves BEFORE scheduled time (I’ve shown up 10 minutes prior to a departure just to be told the bus already left)
* «Gift ticket fee» charges the buyer $ 18 to buy a ticket for someone who’s name isn’t on the credit card that’s being used. For example, if you want to buy a ticket for your son or wife, you’ll have to pay an extra $ 18. (amazed that this is even legal, here’s a failed petition to eliminate the fee:
)
* Required to physically print out tickets (none of the other major bus companies require this).
* Unable to get a refund without hand-​mailing a refund application
* Wi-​Fi doesn’t work or is unusably slow
* Incredibly rude staff with attitude.
* Buses occasionally break down, or the driver will decide to stop for no reason (eg. to make a phone call).
Today I rode the bus from Binghamton to NYC for the 3^rd and last time. EVERY SINGLE TIME I’ve taken this bus, I’ve been delayed by at least an hour. Today I arrived prior to my 3:55pm scheduled departure. The bus showed up 10 minutes late, and only had enough capacity to take 3 more people. Why? Because they sold 80 tickets on a bus with a max capacity of 50. This is because the company has no mechanism in place to know how many tickets they’ve sold to any particular ride. So the website will continue to say that there are tickets available for a particular time even when there aren’t. (Yes, this is illegal, and somebody needs to sue them)
After about 10 minutes of having no idea what was going on, the bus driver popped out and told the 30 of us who had already paid for our tickets that we had to wait 20 minutes for the next bus (which by the way wasn’t an extra bus called in for backup, but just the next scheduled departure). Luckily I was able to get on the next bus, but I can’t speak for everyone else. I wouldn’t be surprised if there were 3:55pm ticket holders and/​or 4:40pm ticket holders who had to wait an additional hour for the next one.
It’d be one thing if it was just a one off thing, but THIS HAS HAPPENED TO ME EACH OF THE 3 TIMES I’ve taken the bus from Binghamton to NYC.
Of course to even request a refund, I’m required to physically mail a refund application to their address. Not really surprising given that they require you to physically print out your tickets as if it weren’t the 21^st century.
The only reason this company isn’t out of business yet is because they hold a monopoly on many bus routes and/​or charge the least. The second a viable competitor shows up that operates on 21^st century technology, doesn’t fuck over its customers by selling fake bus tickets, and doesn’t try to extort its customers through «gift ticket fees», requiring physical printing of bus tickets, and requiring physical mailing of refund applications, Greyhound will die a swift death and there will be one less outrageously incompetent and corrupt company leaching the time and money of everyday Americans who just want to get somewhere at the times they were promised.

Greyhound/​Peter Pan is an example of «You get what you paid for.»
On Friday, August 7, I had a ticket for a 7 AM departure to Washington DC from gate 64 at the Port Authority. I got there around 6:40 AM. I kept waiting for an announcement about when the bus would depart. I heard NOTHING. At 7:05 AM, I saw a bus with a destination sign «Washington DC» leaving the terminal. Needless to say, I was pissed off.
I went to customer service and this chickenhead insisted than an announcement was made (even though 3 other people who arrived BEFORE me also missed the 7 AM bus). Another customer service rep said that the next bus to DC would leave at 8 AM and that it would cost $ 20 to exchange tickets. However, he pretended to feel sorry for me and exchanged it for free. They acted like they were doing me a favor when it was their own fuck up that screwed me over.
The 8 AM bus arrived on time. I was tired so I fell asleep. However, the seats are so hard that after an hour, your ass begins to hurt. The bus arrived in DC on time.
On 7 PM trip back to New York, there was more confusion, but the dispatchers in DC were more professional than the ones at the Port Authority. They made sure that the passengers got on the correct bus. The trip was uneventful. We actually arrived in NY a little early.
Will I take Greyhound again? Yes. Not because I’m a masochist, but because Greyhound is cheaper than Amtrak and the difference in travel time is marginal. I’m willing to be uncomfortable if it means saving money.
Some more travel tips:
Even if it’s summer, bring a jacket or sweater
DO NOT sit near the bathroom
I haven’t tried the Wi-​Fi, but every seat has an outlet. You can watch DVDs.
There are trays that fold down so you can eat or drink. I wouldn’t recommend bringing a 3 course dinner on board, but if it’s just a sandwich and a drink then that will work

My daughter took a 2AM bus from DC to NYC. The bus driver got lost in Baltimore. When the bus did not arrive as scheduled at 6:50 AM, I called Grayhound customer service. This was at 730. They told me the bus had arrived on schedule. I called back my daughter and she was still on the bus somehwhere in NJ. I called Grayhound again twice and they insisted that the bus had arrived. They told me I could call the NY Terminal, and they gave me a number. I called and I got a voicemail that said, «helllo, you’ve reached Joe. please leave a message.»
In short, this company with a legendary brand name may have been good or even great once upon a time. Today, it appears to be run by complete incompetents, from the driver who got lost to the people answering the phone in customer service. Will never travel on Grayhound again.

Shitty company. They need a company-​wide restructuring badly. Careless employees, terrible signs for those new and confused customers, ridiculous schedule conflict and constant delays!
Why do I use them? Because I live in the east coast where roads and space are nonexistent and ridiculously expensive. This shit would never survive on the West coast.
Avoid if you have the luxury of a car.

We weren’t able to use our tickets because I did not have a place to print them (I was in Albany for a wedding). The woman at the ticket booth would not print them out for us. She said that we needed to buy new tickets if we wanted to board the bus.
At the beginning of our trip from Albany to NYC, the bus driver Chris started yelling at everyone because people were taking while he was saying his introduction.
We had to stop at Ridgewood NJ for a medical emergency. I asked Chris if I could get off the bus for a few minutes. He refused. I called him an a-​hole. He called the police and had me removed from the bus, stranded in Ridgewood. I admit what I said was out of line, but having the police take me off the bus? Needless to say, I’m very unhappy with the experience I had with this company.
Now I’m dealing with customer service to try to get a refund, and it’s been an equally nightmarish experience. I sincerely hope that Greyhound does not exist in a few years.

Why are greyhound /​Peter Pan buses always SO COLD? Absolutely not acceptable.
«Free» internet has worked 0 times out of 4 that I have ridden. And yes, I went through the process of submitting my email and accepting Ts&Cs.
Bus always takes longer than its scheduled to. Without fail.
Rode down to NY took over 6 hours because driver pulled over and stopped on highway 3 times to check something (and neglected to make an announcement about what he was doing) on exterior of bus before announcing we had to stop in Hartford to change buses because the wheelchair ramp would not stay latched.
It’s 2015 and greyhound/​Peter Pan do not allow passengers to use digital passes or show their reservations on phone with an i.d. When I went to print my ticket before boarding there were only 2 computers that allowed people with reservations to print and the computer was slow and could not find my reservation with confirmation number. Had to log in to email to print.
Will not be riding again.

Greyhound is the WORST bus line I’ve ever been on.
The number one thing I hate about Greyhound is that they ALWAYS oversell their tickets, which means that your chances of getting onto the bus at the time that you paid for is relatively low. I recall one time I paid for a ticket that was supposed to leave at roughly 1 PM, and I couldn’t get onto the bus because well, they oversold their tickets. They told me the next bus left in 2 hours. TWO HOURS. I was supposed to wait there for two hours for no reason because of this dumb shit company. Anyway, I gave them the benefit of doubt and bought another ticket from them. And the same thing happened AGAIN. Once I got on line for the bus, they told me that I had to wait for the next bus. And again, the next bus was supposed to arrive in TWO HOURS.
And did I mention on one of these trips that it took DOUBLE the amount of time to get to my destination?! The trip was supposed to be roughly 3 – 4 hours, and it took a total of 7 – 8 hours. WHY!!! There wasn’t even any traffic!!!
I hate Greyhound and I definitely DO NOT recommend anyone to take it. It may be one of the cheaper choices, but Greyhound just leaves you frustrated for no good reason.

Greyhound bus from NYC to Atlantic City is an adventure. The fare is $ 45 round trip. Once in Atlantic City you will revive a rebate voucher of $ 25 to gamble.
The bus are in decent shape plenty of leg room. The seats recline very far so sleep is easy. The rest rooms are just what you expect a lot of trash in the trash can not enough hand sanitizer or toilet paper but it did not have an offensive odor

TL: DR Version
Pros :
1) Convenient
2) Travels to multiple cities
3) Affordable
4) Cheaper than Amtrak
5) Power outlet
6) Clean
7) Tighter seating arrangements on outgoing buses from NYC
8) More spacious seating arrangements on inbound buses to NYC
Cons :
1) DEAD DATA SIGNAL WHILE WAITING FOR YOUR BUS ON THE LOWER LEVELS OF THE GREYHOUND WAITING AREAS (GATES)
***** The Reading Version *****
Greyhound like many other bus services that offers cross state traveling is a crap shoot. Sometimes you hit that 7 or 11 on the first roll and sometimes you just have to let someone else roll. Other times you regret not taking other options.
For the most part, I’ve had good experiences using Greyhound for my traveling needs. This is the case when it comes to traveling down to Atlantic City. The waiting area or gate areas for Greyhound on the lower level is absolutely horrendous for cell phone service. And if you came early to wait for your bus, add frustration/​utter boredom. Ironically, they have battery powering stations for your cell phones.
The outbound buses seems to be be more crowded rightfully so and as such the seating can be a bit uncomfortable or tight. This also depends on who sits next to your, in front of your trying to lean their chair back or in back of you with their knees all up in your lumbar area.
The incoming buses has always seemed more comfortable for some reason which I really like.
Ticket pricing depends on your location and if you are doing roundtrip tickets but it is for the most part always affordable. If you choose to print out your tickets at the Greyhound station booth, they have touchscreen monitors as well as helpers ready to assist.
The buses either run on time or slightly late but not late enough to make you tardy if you planned ahead accordingly as you are suppose to.
I have no complaints. Then again I never use the bathroom on Greyhounds which can be an entirely different experience all together.
FAN.

I’m writing this review as I sit on the side of 95 in a broken-​down Greyhound bus. It’s very hot today, and the air condition on the bus isn’t working. The atmosphere is quite tense, and everyone’s looking a little sweaty.
What was supposed to be a 4 hour ride from NY to Boston has turned into much longer, with no end in sight. The driver said an hour ago that «they» are sending over a new bus, but that «there were some other things they have to tend to first.» What this means is beyond me, other than that I’ll be sitting here quite a while.
Needless to say, this is the last time I will ever ride a greyhound bus. I wouldn’t wish this experience on my worst enemy. Beyond the horrible ride itself, the staff were very rude and dismissive of me when I was trying to print my ticket. For some reason Greyhound wouldn’t let me present my e — ticket to board (even though it had a scannable barcode), so I missed the bus I was supposed to take.
Hopefully this review can be of service to others as a warning. Take Amtrak instead.

I just managed to get on my bus thank goodness, thanks to the nice Peter Pan driver going from NYC to Springfield, Ma.
I bought the ticket days ago, I don’t have a printer at home, and all other buses I ever take just want to see the PDF on your mobile device… I mean it is 2014 and people buy tickets on the go, on their iPads or cell phones, when they are nowhere near a printer.
So the woman taking tickets, 1030 am gate 82 on 8/​11, acts like I’m bringing a gun on board by not having it printed– okay so I go to the Greyhound booth right across from the gate where she says he will print it for me. He also acts like I just asked for him to pay for college, like this request is unbelievable, I am the worst! Anyway, he tells me «tell her I’m not printing this if she wants to come confirm then she can come and do it» I’m like this is awkward… internal drama much? I go tell her, she refuses to go over to him, and sends me to the Greyhound kiosk to print… when I arrive it’s not working… it says my ticket is pre paid (which it is) and it won’t give me an option to print.
Now the bus is about to leave so I go over and tell the woman it says it’s pre paid she responds «no it’s not paid for you don’t have a ticket» so now I’m trying to ride the bus to Springfield for free… I think it I was doing that id pick a better destination…
Then enter the bus driver… she says I can print it in Springfield if I give her my ID to hold… the Greyhound lady adds «I can buy one there and I better not give an expired ID to try to get away» …are you kidding me? That’s serious for a 24 dollar bus ticket.
I’m appalled by Greyhound. I bought a ticket ahead of time and your employees made it impossible to print or confirm because of what seemed like laziness and internal issues. your kiosk was broken. and your employee accused me of stealing. This is why if Mega bus or any other option is available, everyone chooses those.