Megabus Stop

the people who handle the luggage were RUDE! avoid the bus at any cost! you would rather pay extra money for a better service. the bus is ALWAYS late, no announcement or anything and if you want to leave the bus a little early, they will charge you $ 25 extra from what you already paid. which is a ripped off. the customer service SUCKS. this business will go bad eventually.

I’m a Senior (old)and yet I always have the greatest experience on the Mega Bus
which this time I took to and from Albany, NY. I met fabulous people on the
way up, who were going to their college reunions (never mind what # hs reunion I was going to)_ and we just talked the entire time. The bus was on time leaving, right there both
coming and going, it was not hard to find a seat and I have no idea if the bathrooms
are clean, because I was so busy chatting… the days of the l.00 fare I think are
gone: I ordered in plenty of time to qualify for an inexpensive seat, but I can’t
complain: their pick up and drop off points in Manhattan are very convenient and
I really feel this is the best company to select if they are going where you want to.
By the way I know they have an ‘upper deck’ but i did not want to pay any more
money than necessary: and I also liked that for a small fee they will text the
info you need.

I avoid megabus. Only reason I choose this because it has more time choices from other bus. Always delay at least 30 minutes. When I take dc to ny it never arrives on the time it is written in your ticket. It always stop at Baltimore. WiFi rarely works and the has no rest stops. One time driver did not let a passenger get on because he wanted to carrt his briefcase with wheels when he boards but the driver insisted thank the briefcase must be stowed because it has wheel. They don’t do refunds or discount if the bus comes and don’t apologize for it at all. Furtherfore it baffles me that the workers don’t know why the bus is coming late.

Yikes this was a bad time. This review addresses this station in particular. In brief, all five buses out that I saw (Boston, Phili, Syracuse/​Toronto, Delaware, DC) were delayed, some over 1 hour. That left people standing in the sun, heat and humidity without shade or a bathroom for hours.
THE STATION isn’t a station; it’s a block in NY without shade or bathrooms (some street vendors sell food and water though). There isn’t assigned seating, so we arrived 40 minutes early and were 30^th in line (a megabus fits 81). Oh and the line isn’t clearly marked, so be prepared to be vigilant because people will try to cut you. Our bus was over an hour delayed, so that’s 2 hours of standing and sweating it out. Don’t drink too much water though, because there’s no bathrooms and you don’t actually know when the bus will arrive!
THE EMPLOYEES are indifferent at best. Most do their jobs. When multiple buses arrived and were waiting to be loaded up, one fella decided it was a great time to take his break. So, we had to wait to be loaded even though the bus was there just chilling. Do buy your tickets ahead of time, because they will kick you off the bus if it’s overbooked and you bought your ticket at the «station».
In summary, I’d recommend taking a different bus getting out of NY. Most other buses leave from Port Authority, an actual bus terminal where you can wait indoors with AC, shade, bathrooms, and seats.

I am currently riding the bus to Washington DC from New York (34^th and 11^th ave). The bus was scheduled to leave at 11:59pm and we are just pulling off at 12:42am…what made it even worse was that we didn’t receive any updated information from the employees as to where the hell our bus was. Once probed for an answer we were told «the bus is coming out the tunnel». Anyway… that lie went on for about 20 minutes. Probably will never re-​book. Boltbus is on the other side of the bridge so maybe I’ll try them out next time?!

This review is based upon the trip from NY to Providence
When going to the stop, the bus pulled in, and entering was smooth and to the point.
Buses were clean and had pretty spacious legroom. Outlets worked, but the wifi was terrible. I think because the service they use is «cheap» and cant hold volumes of individuals.
overall tho, I got my moneys worth ($ 5) on this trip and got me to my destination on time. Will use again.

Honestly, I’m not really sure why there are so many poor reviews for Megabus. What are people expecting? The Hilton hotel?
I took two Megabus trips, one from New York to Boston and the other back from Boston to New York. I picked them because it was $ 36 round trip as opposed to $ 200 for a rental car or $ 170 for an AmTrak ticket.
I had a great experience. The buses were comfortable, clean, and the drivers were great (Mark was hilarious and entertaining). The lines were clearly marked at the various stops, and we loaded and left on time as well. The buses weren’t crowded either, so most people (including myself) were able to have both seats to themselves on both trips.
I’m removing one star because the Wi-​Fi is piss poor. It’s there, but it’s so slow it’s useless. And even if it were fast enough, they blocked all the services that I would actually want to use on the trip, such as snapchat, YouTube, and Netflix. This isn’t a huge deal for me, as I had cell data to use, but still. Why offer clients a service they can’t use?
The other star off is due to poor estimated travel times. My first trip was said to arrive at 2:40. We didn’t get there until 3:15. The second trip was said to arrive at 11:00, and we didn’t get off the bus until 12:15. It wasn’t a huge deal to me, as I wasn’t trying to catch a plane or anything on the other end, but if I had been, I would be PISSED. If you’re headed to the airport, I would say to try and be generous in your time estimates. Obviously, some things are out of their control, such as traffic, but come on now. They seemed to take some of the slowest routes through towns rather than main freeways.
I can’t say how well the power outlets worked (located underneath each seat), but I would assume they would be fine.
Overall, it’s a little bit longer of a trip than a train, but I’d much rather pay $ 36 round trip instead of $ 170. I don’t think any bus experience is pleasant, but these guys did fine. I’ll be riding with them again.

This is my first time traveling to PA on the MegaBus. I’m actually on the bus while typing this review. I’ve read the previous reviews, so I was skeptical about taking this bus. However, the process was so simple and the ride to PA was quick. I boarded the 9:40 am bus to Philly and I was supposed to be in PA by 11:50. In NYC, we did leave approx 5 mins late, but it wasn’t a big deal. The bus wasn’t crowded at all. Everyone, whether they had reserved seating or not, was comfortable and had a seat. I’m arriving in PA about 5 mins early! Wow. I’m so excited and I’m glad MegaBus provides safe and quick travel. I hope the trip back to NYC is just as fast as the trip to PA

As compared to other similar bus services (e.g. Lucky Star):
Pros: A little cheaper if you order far in advance.
Cons: Takes an extremely slow route out of the city (40 mins with little to no traffic); Run by corporate machine that gives refunds under no circumstances (others charge a $ 5 fee at worst); They have no way of looking up your reservation at the bus stop; Wifi blocks streaming sites, like Youtube (and it’s still slow).
Due to the inflexibility of the refund policy and the generally slower ride, I will not be taking Megabus again, even if it costs me an extra $ 10.

Possibly the worst transpiration experience ever. Pouring rain outside, but I knew megabus is outdoor so, okay, I expected to stand in the rain a bit.
1) the bus was just sitting there when we could’ve went on (rather than continue standing like ducks on a pouring day). That’s just baseline customer service. But the workers were too busy smoking and joking N around to care
2) we were supposed to depart at 4:30. Didn’t even start getting into the bus until 4:40. I know that’s only a 10 minute difference but imagine standing in pouring rain for 20 – 30 extra minutes (got there early in order not to miss bus) with all your luggage and then come talk to me.
Overall I sat on my ride (4.5 hrs) drenched and pissed off. Worst. Will try to avoid at all cost in the future.

This review is strictly for the bus stop. When you get here, it’s nothing but a mass of people trying to figure out which line to be in for the proper bus. Usually, people are going to DC but who knows what time their bus is leaving. Maybe if you’re lucky you’ll see a Megabus employee you can ask about which line you really need to be on but often it’s just utter chaos. This chaos is even worse if you have to stand out in the elements (cold, rainfall, snow, wind, etc.) since there is no shelter but at least the 7 line extension lessens the walk to get here since it was far worse when you had to get here from 8^th Avenue. Even better luck if you manage to leave for your destination at the time you’re supposed to. There’s a reason Megabus is cheaper. Greyhound at least has stops inside at Port Authority and some order in figuring out what bus you need & what line to be in. They also don’t discriminate against weaklings like me & will at least put your bags under the bus and take them out vs. telling you you have no right to possessions when you’re too thin to lift them.

Whomever would give this place more than 1 star — bless your heart. If there was ever a question about what it means to be 1 star — this megabus location has got it down.
Complete. Dysfunction. Lines everywhere. Lines not clearly labeled. People yelling at megabus workers who have been trained to either yell at people or ignore them completely. Workers are not helpful– at all, ever. Buses just pull out quickly and you kinda hope you’re on the right one since you’re afraid to ask the people in line, the woman who is on the phone screaming at someone on 1800megabus or the workers who ignore you. Mayhem.

I spent about an hour at this stop on Sunday and witnessed so much confusion. There was one main person checking people in for the buses and then several ensuring seats were filled and otherwise circling the grounds.
Originally, I booked a 7:40 p.m. bus to get the most out of my NYC weekend. But a persisting illness took the lead and I needed to go home to Philly earlier. At first it seemed like it was possible to land a seat on one bus, but then it apparently… was not?
After much back-​and-​forth, several of us were told to go to a «stand by» line separate from the main line. If there was room on the bus an hour later after everyone else had boarded, we’d get in for a $ 5 up-​charge.
Fortunately, after an hour of curb-​sitting, there was space on the next bus and we left right on time. $ 22 one-​way seemed a bit excessive for the journey, but MegaBus was overall reliable and safe. Plus our driver was friendly!
I’d use their service again for sure. I just hope they can better organize their registration system in the future.

Apart from all negative comments i’ve read here, this Megabus is ok, we’re bound to Baltimore, after we watched the Macys Thanksgiving parade, we decided to go to the location of the bus so we came early around 12pm we did saw long line that appears to be for the 1pm trip, so we get in line, i was looking onward was 2 megabus, i walked the one heading to washington, and the guy there asks me wheres my ticket its in my email and i said im on 1pm trip, he said do you to hop in now, i say yes why not make it earlier than i anticipated, he put my luggage, and wahlah were in 1 hr ahead, i put 4 stars because its hot inside the ac only blows air, dont know if anybody else inside cares to asks driver

My 2^nd time taking MegaBus and have to say I’m having similar experiences which is the pro & con.
Both times I was heading to Pittsburgh since I hate driving and secondly I can have cocktails once I’m there and don’t have to worry about driving.
Anyway my driver during this trip was extremely nice, well spoken & some what religious. I enjoyed his introduction & welcoming speech. The ride was very smooth and since I have sort of a fear of buses he made the commute worrisome free.
Bathroom was clean for the most part. Being a guy I don’t really have to spend to much time in there but overall it was tidy.
Now the thing my bf keeps selling me on is the free wifi. My last experience was the same, it’s like playing hide and go seek. The connection is horrible, almost feels like I’m on dial up when it does connect. Thought I could at least check or send an email, get on FB or Instagram, I mean I couldn’t do anything. I wasn’t expecting to be able to watch Netflix or something but I did expect to be able to use it in some capacity.
Anyway same old story, different bus.
1 star — Wifi
3 star — overall experience with driver

omg. the bus is like 1.30 hr Late from DC to nyc.
I m on the phone with customer service on hold for ever. I speak to this dude kept on telling me to hold. … what is happening.

Second time I am using them. This time around, I did «win» their $ 1 ticket for my return trip.
The traffic into town is really congested today, so buses are slow coming in, and there are throngs of people. The guys“manning” the line are friendly.
My bus was supposed to depart at 10:50, instead the 10:30 departure bus only showed up at 11:15. But the nice gentleman checking the tickets let 4 of us from the 10:50 bus wait «on standby», and we eventually got onto the 10:30 bus!!! That w as very nice of him.
Is this mode of transportation convenient? Of course not. But NO aspect of living in NYC is «convenient». NYC is a pain in the b** to live in. So from this standpoint, given how cheap the buses are, and how quickly they get you whee you want to go — I love both the BoltBus and the Megabus. In fact, I am not sure I would visit my friends in DC, Philly or Albany as often as I do!

Non stop service from NYC to Providence, bucket seats, free Wi-​Fi, power outlets under your seats and nice AC motorcoaches are enough for me to spend $ 1, $ 5 or even $ 25 for a OW ticket…
Like all transportation choices, there will be chances of delays, buses breaking down, etc, but that is part of the industry.
Megabus does a good job in the Providence-​New York City route with 3 – 4 departures a day… for really cheap prices… That is my choice whenever I head down to NYC, the bus drops you off right near a Subway stop, so it is all very convenient… The pick up location is near the Javits Center. Love the price and the convenience…

This stop is located in a very inconvenient area; it’s about a 20 minute walk (if you’re lucky) to the stop from Penn Station, right by the Javitz Center. It’s hard to get to when dragging around suitcases and other luggage, plus you have to weave through the herds of tourists stopping in the middle of the sidewalks, which slows you down even more. Plus, there’s always constructing blocking the walkways. PLEASE think about putting another stop closer to the subway stations!

The Mega Bus exceeded my expectations. Both buses I took were very clean and they both left on time. My advice would be to get there 10 to 15 minutes earlier than the departure.
I didn’t like that the second mega bus I took outlets were closed up so I couldn’t charge my phone. Also the drivers didn’t announce the stops which was sort of annoying. Other than that though I have no complaints. Got me where I wanted to go for a reasonable price and on time.