Swans Cleaners

NEVER GO HERE.
I went here a few times a month for more than a year. I dropped off my laundry once, and made the mistake admittedly of leaving it for around a week while I was traveling for business. I come back and they’ve completely lost my laundry but assure me they’ll find it. A week goes by, no calls… nothing. I go back… they assure me they’ll find it. I had previously regarded these as nice honest people so I was extremely courteous.
A month later I go back and having accepted they’ll never find my laundry. Maybe their service lost it, stuff happens, whatever. I bring them some more and they just try to ring me up for the full amount. I look at them and ask nicely, «Don’t you think you owe me a discount since you lost an entire bag of my laundry? (18lbs, god knows how much $$)». The guy pauses, and discounts me 5 dollars on a 50 dollar laundry bill. What a slap in the face. Way to lose a regular customer you had for years. If they had offered a free laundry service I would have been nice enough to let you get away with it. Hell, even if they just told me they do this stuff at margin, and that it was too hard for them to give me a discount I would have understood. Instead, the guy acted like he was doing me a favor to give me 5 measly dollars, which is barely enough to pay for a pair of socks let alone a bag of laundry. I was so flabbergasted by the cheap offer I paid and walked out never to return.
NEVER GO HERE.

If I could give zero stars I would. These people are dishonest and will cheat you out of money. I asked them to sew an undone seam on my pants. After I picked them up I went home and found that the seam had not been sewn and the zipper was broken. When I returned they claimed they had already fixed my gray pants and it must be a different pair. I’m not the type to go around scamming people out of $ 12 with fake gray pants, nor do I have the time for such nonsense. They refused to fix their mistake and insisted I was lying about the pants. They will never see a dime from me or anybody I know again.

Terrible experience, brought a silk shirt with a small lipstick stain and a white dress with the same problem among other stuff. They returned the clothes exactly the same. When I Confronted them they said it is hard to take stains from silk. Then charged me For a job they didn’t do. The clothes where returned with the same stains. Also my husbands shirts where return with an awful chemical like smell. Terrible experience and bad service. Very disappointed.

lost all of my towels, refused to reimburse me and screamed at me over it. Do not go here.

To be honest, I would say the quality of service and overall pricing really deserves a 3 but, they get an extra star for convenience. Simply put, there is nothing in the area so average cleaning is better than no cleaning at all for everyday items. I do not bring my «treasured» possession however, i mean, never — but instead bring them the Kings Cleaners in Soho. Twice if not more, as expensive, and ten times better cleaning service and alteration. But Swans is a fine neighbourhood spot I’m happy to support. Husband and wife are really nice and eager to please, and most of the time, they do.

Don’t trust if you are on a tight schedule. It’ll be done by 6pm became «sometimes they get here after 6:00pm». «We open at 7am». I’m standing outside at 7:05am with no signs of life inside the store. Not happy. Most of the time I could care less about such things, this isn’t one of those times.

Very friendly staff. My order was ready on time –as one would expect.
Convenient location + clean operation. If asked most certainly would recommend. Would patronize again.

Your laundry WILL be a day late, and the delivery guy will not buzz or have a cellphone.

You can absolutely NOT count on this business. My husband and I gave them the benefit of the doubt many times because we live on the next block and it was convenient. But after a million instances of them opening late (when we needed to pick something up before work), closing early for no reason, and being late on on having things ready much past when they were promised, we encountered the last straw. My husband found personal items in his suit pocket that we just picked up from here that were not his. They had no explanation. So we can only assume that someone else was wearing his clothes. Disgusting. Don’t take anything here that is of importance, you will get screwed.

Very very friendly staff – always have been great with any dry cleaning services. They get five stars. Laundry service is a little pricey at $ 1/​lb, but is always ready next day. The reason for 3 stars overall, is the laundry washing/​drying service they used ruined one of my polos – it came back with a few burn stains on it and a small hole in the arm. I’m assuming this is just a one off thing and it’s obviously not the actual staffs fault, but still worthy to note.

I came here recently after work to get something cleaned. First impressions… I was not acknowledged let alone greeted so when I inquire about my item being cleaned I came in on Friday the 11^th and with a VERY nasty attitude he tells me that it will be picked up on the 16^th and won’t be ready until the 23^rd so as I’m walking out I didn’t realize that I left something on the counter so he follows me outside the door yells at me, claps his hands signaling me to go get it! Racist!

Good service but DOES NOT OPEN ON TIME! Posted hours say 7am but they routinely open closer to 7:30.

They are just amazing. Not only the quality of the cleaning, but the service is very pleasant and you can rely on!
Any urgency you have, they are willing to help.
Now that I moved to JC, I miss Swan Cleaners!

Dropped off five items to be cleaned. When I picked them up, one shirt smelled bad (it didn’t smell when I dropped it off), one skirt that I wore once has a massive orange stain on the front, and another skirt that I wore once has a white streak going through it (could be too much starch). Needless to say, I’m going to have to take half of the clothes to be cleaned again before I get to wear them. VERY VERY UNHAPPY!

nice owners but they send out all of their laundry and i wear a lot of button downs w/​ties to work. everytime i get my shirts back, the collars are ruined or pressed with a riduculously disco like wide collar. wth? need to find a better place that does their own pressing.

Five stars for the cleaners part of its business (can’t speak of their tailoring services). Swans is as good as it gets in the area. The couple/​owners are super friendly and run a clean shop. They’re always willing to rush the W/​F and dry cleaning. I showed up slightly late for the pickup one morning (for same day) and the managers called to have the third party drop by again. Not cheap, but you get your clothes same day, clean and folded without spending time to do it yourself. They deliver and pick up but I haven’t enlisted them for this.

Everybody here is very friendly! Additionally, they always do their best to get my laundry and dry cleaning back from their facility as quickly as possible and are always happy to do a rush job if necessary.

I would have given them five stars when they first started doing my laundry because they were fine hanging some of my clothes rather than machine drying them. When I would pick up stuff, the clothes that I had asked for them not to dry were hung neatly on hangers if they were still wet, or were folded with the other clothes.
However, about six months after starting to send my stuff there, they announced that they were not going to do that anymore and handed me a bag of wet clothes. Ew.
They always did a good job dry cleaning and with alterations.

Nice place. Clean, super helpful staff and quick. Not the cheapest in the neighborhood but they do a great job.