uBreakiFix

This is the worse place I’ve ever been to, I came here they fixed my phone so I thought, and in 24 hrs it was broke still when I went back they tried to charge me again, they lied cheat and basically stole my 160.00 don’t go here you can get a new phone for the price. Never again!!!

Walked in to replace my iPhone 5c screen. Was told that not only was my screen cracked but so was my lcd. Agreed to have fixed for $ 109 plus tax. Came back an hour later to be told they didn’t have the part and they referred me to the Encino branch. A friend recommended a place to me called dr digital! I took it there and happy I did.
This place lied to me, as my lcd screen was fine.
Not a good idea to lie to customers to make $ 40 extra bucks. Bad!
The guys helping me was nice but he did lie, so…

Came in with a charging issue for my iPhone 5s after failing to get a reservation at Apple Store until two days later. They fixed the issue which took about 3 minutes and didn’t charge me. No pun intended. Staff was friendly and obviously very accommodating. Price point for more involved repairs is also less than Apple. I hope it won’t be needed but I would not hesitate to use them again. Left a tip given the time and money saved.

I was little disappointed to see that my son broke his phone, and shocked how expensive it was to fix. I called around the valley and noticed this place was the most reasonable. Still little pricey but seemed like a legit place. Sure enough, the phone was fixed within an hour and a half and looked brand new. And customer service was good and the service came with a warranty.

Fixed my phone screen but now my back camera isn’t working. Said it cost $ 25 to fix? Camera was working fine even when screen was cracked because I could see it. I figure they disconnected a wire when fixing screen (I hope by accident) and now want to charge me for it. Nope, 2 stars.

I just left UBREAKIFIX and I am superrrrrr happy with their service! Thank you Stephen, Kevin, and Austine! You guys are truly super sweet and very helpful! :)

This place is awesome! It was $ 115 to fix my iPhone 6 screen, and this was the cheapest price. Everywhere else wanted $ 160 and above. They fixed it in two hours because it was busy but they were so friendly and helpful. I will come back for sure!

Short, but great update:
Finally my iPad got another brand new glass on, and the store refunded me the entire $ 150 I paid for getting a new glass on my IPad.
Supreme customer service !!! I am not related or friends with any of them. Just a satisfied customer.
But also a note to any disgruntled customers; KEEP YOUR COOL. BE POLITE AND KIND.
These kind of problems are rarely caused by humans, but mostly by the products WE buy.
I’m positive that the main reason I got a total refund and smiles all the way, was because of my attitude. And the fact that they refunded me, just shows they rarely get that.
After this, I broke my glass on my iPhone 6 Plus, the replaced it, knocked the price down a bit, and did a perfect job. My phone looks beautiful.

Long story short, was pumping gas left phone on the back bumper, drove off without knowing it was on the back bumper until I was looking for it. Went back to check for it at the gas station and found it in the middle of the road pick it up and cracked the screen. This is my business line so I immediately went home and called a few other places. All the places could not fix it in time I needed. When I called ubreakifix, I called an hour before they closed, told them I need this phone fixed by tonight and they said they could do it! I drove over to the place, was greated by friendly faces, and they took to fixing my phone right away. It was done in 40 minutes when other places said it would take half a day. They did a great job too! Even though the price was 20 dollars more then other places, this place will always get my business because they went above and beyond what others couldn’t.

I recently brought in my iPhone 6 Plus with a cracked screen and damaged LCD screen. I found Stephen to be very helpful and he thoroughly explained the repair process. Overall very satisfied with my experience. Thanks guys! –Mike

I dropped and cracked my phone, much to my chagrin. Rather than replace the phone, I took it to these guys. They were professional, gave me a
quote that they honored, and it only took them 30 minutes to fix. I’m thrilled. I just wish I’d gone to Unilocal before – could have saved 10%!
If something happens to your phone, take it here first.

I had taken my phone to another shop to repair a busted charging port. When I got it back, the microphone no longer worked. The guy said it was a software issue, but I took it to uBreakiFix for a second opinion.
Turns out, it wasn’t a softward issue — the original shop had used the wrong part! After bringing my phone to uBreakiFix, it’s working again like new!
The only reason I can’t give them five stars is that they didn’t have the replacement part in stock, so it took about a week for them to order it so they could do the repair.

Steven is rad. He was super helpful and they were able to replace my shattered screen on my iPhone in less than half an hour.
This will always be my go-​to spot when I break my phone, which is often. I should probably just get a case, but until then I will be a loyal customer.

This location lied to me and wasted valuable time in the few hours I had left before I took a flight out of the country. I called in advance before driving 30 minutes to their store and they said they would be able to fix my phone within 2 hours… but when I arrived they informed me they would not be able to complete in that time frame because they had gotten very busy. They would not honor their quote and I left a very unhappy would-​have-​been customer. Boo for bad customer service.

Here we go. So my phone screen was cracked and I took it in to get it repaired after the phone went screen black. They basically told me it was the LCD and they would replace that and the screen for 137. After 3 hours and no call, I called and they told me that they replaced the screen and it still wasn’t working. So they were going to keep it overnight and try different «components». The next day they called to inform me that they couldn’t fix it and I would have to pick it up. Two days later I picked it up and turns out they had put the old, broken screen back on the phone. This was the first sign. The guy then told me to take it to Apple and see what they could do. So I did.
I explained my situation to the guy at the Apple store who then told me that because I took it to uBreakiFix, they could not fix my phone. Because they had tampered with it, it was no longer Apple’s responsibility. Along with them not being able to help me, after a diagnostic from their technicians, Apple also informed me that uBreakiFix has put the broke screen back on incorrectly and damaged the frame. So if Apple WERE able to do anything to the screen or inside the phone, they couldn’t because of that. (PSA: REPAIRING A SCREEN AT APPLE COSTS 109 COMPARED TO THE 137 UBREAKIFIX WAS GOING TO CHARGE ME)
So uBreakiFix basically took my broken phone and broke it even more to a point where it’s going to cost me 699 to buy a new phone. Congrats. And I will be going back into the store to complain since I know the only thing they’ll comment is «Sorry for the inconvenience. Please contact customer service so we can do nothing about fixing your phone.»

I brought my Xbox 360 console for an E74 error fix. My machine was irreparable returned with a jammed power button. I suggest if you bring your machine here to save your receipt after purchase for the purpose of contacting uBreakiFix customer service just in case.

I dropped my phone last night and the screen went black. Came in the next morning and got it fixed within an hour! Great customer service! The cost for screen/​digitizer/​LCD replacement for iPhone 5c was about $ 105 (including tax). I will definitely come here again. I can tell the employees care for their customers!
Ps. I used my front camera a few hours later and there was some glass left in the lens. I went back to ubreakifix and since they give 90 day warranty with every fix. They fixed the problem asap (: very good service

I brought my iPad air in to have the battery replaced. They did a great job and my battery was back to normal in terms of how quickly charges and how long it holds the charge.
However, after I brought it home I did notice that the mike was not working. I troubleshoot it using all the different recommendations given by Apple and and by user communities to identify and rectify the issue. However nothing worked.
Did enter my mind that perhaps in the course of doing the battery swap they may have disconnected the mic. However in calling them up and asking about it they said that checking the mic is part of their checklist.
Well whatever the cause of the problem is it really doesn’t matter anyway. Matt who runs the place told me, «hey just bring it and will fix it we won’t charge you for it.»
At the end of the day, these guys have earned my 200% trust. And that is a win-​win for everybody because not only do I have this iPad air, but I also have an iPhone 6+. And I will have no hesitation bringing my 6+ in should it ever need servicing.

the MOST unhelpful, unfriendly, and useless store of this chain.
My brothers have taken their broken phones to other UBreakiFix’s, and have had a wonderful experience and recommended me to go there, along with many other people. Today, I have personally contacted everyone referred who i know would go to the Northridge location, and have told them to STAY AWAY.
If i could give a business no stars, I would. I went in to the store around 11am because I had almost completely shattered my screen on my iPhone 5. Figuring this is a pretty simple task, I took it to the store… and had to wait 20 minutes just for someone to come out to the front to greet me, when I could hear the employees joking around and talking about basketball in the back of the store. FINALLY, when someone came out, I told him how long I had been waiting, and he told me he was «hard at work» in the back. Anyway, once I got started the whole process was swift, the repair cost around $ 120 and they told me they would call me when my phone was ready, but most likely that it would be done by 4pm.
Much like the reviews posted below… I never got a call. So I called them to inquire, and was spoken to as if I was a child and that I was «making up» the time they told me to come back or that «I must have heard wrong» I’m sorry but any business who tries to blame the customers is not a good business. Apologize, and move on, not that hard.
Anyway they told me the phone was ready, so naturally, I went to pick it up, and when I entered the store they instructed me that my phone wasn’t ready and that it would be another 30 minutes. At this point it was already 4pm… AN HOUR LATER at 5pm my phone was ready… idk if their version of ready is having your screen pop out on one side with bubbles under it, but that’s what I got.
I will NEVER EVER EVER come back to this establishment. I now have to take my phone to ANOTHER location to fix the new problems that were caused by UBreakiFix.
STAY FAR AWAY!!!

I was greeted right away as I entered. They have a sign posted on their window Free check up on your computers or lap-​tops. They also offer a 10% off with your check or you can use it next time, of any services they offer.
Its always a good idea to check on our electronic devices out, especially when its Free. Staples also offers this service. I like to use the smaller ones tho. Corporate has higher fees.
I would stay at the location during their check up with your device. Remember its your personal info thats on your computer. Very important.
I recommend them.