Acorn Properties Management & Realty

For two and a half years Grace and Genevieve have managed my condo in Koreatown while I have been living abroad. Their service has always been professional, thorough, and friendly. They handle small details and I never have to worry that the place is being looked after. After the original tenant moved out they found a new tenant who has now been there two years, and I’ve never had a problem. I get my statements on time each month and they handle my property tax payments, small repairs, etc. I particularly like how responsive and courteous my dealings with Grace have been. I would highly recommend Acorn Properties.

My son, my husband and I moved into a house in Culver City, managed by Gen & Grace of Acorn Properties. We loved living in the house and were there for about 2 years. We moved when we had a second child and needed more room. We were sad to leave; Grace & Gen took very good care of us. One large maintenance issue needed was the replacement of the washer & dryer, which took longer than usual because the electrical had to be upgraded. They took care of that project efficiently, the same way that they always handled maintenance items at the house. When we moved, Grace & Genevieve addressed the return of our deposit quickly and fairly. We would definitely rent from them again.

I emailed them, I got a response 4 days later to let them know a convenient day and time, after I responded, they never wrote back. I emailed them again, they said they never got my last email, but they will check when they can come and see the property. After that, I never heard back from them.
They never called me to ask me anything, they never emailed me to tell me they can’t take me as a client, nothing. I think this is very amateur. The reason I contacted them in the first place is because of their good review on Unilocal

From the moment we saw the property, and for two years of tenancy, we loved our house in Highland Park. Grace & Gen were always very friendly, communication was prompt, maintenance was handled quickly, and the house was kept in great condition. During our tenancy, we had two large maintenance issues: Washer & Dryer had to be replaced, and the AC condenser needed to be replaced. Grace & Gen were both very kind and very efficient in their communication, and in arranging both projects. We had a few other minor issues and they went way out of their way to get things taken care of immediately.
When we moved, they made the process easy, including two walkthroughs, and our refund was returned quickly, with only the agreed deductions made.
We have dealt with management companies in the past and never have we felt like someone was looking out for us. This company is highly professional and they care about what they do. We would gladly rent from Acorn Properties again and we would highly recommend them for homeowners who are looking for a management company.

We rented a house in Culver City through Acorn Properties and I cannot say enough about how great Grace and Gen were!
There were very few issues with the house but whenever anything did arise they were on it immediately.
They were complete professionals and a joy to deal with!

Grace and Genevieve are the best! We have worked with them for over a year now as property managers for our home in Laurel Canyon. They have been lifesavers as my husband and I now live overseas and have no way of managing our property while abroad. They have handled this role seamlessly: two years in a row they have rented out our house within a week, made all the necessary repairs and updates, and dealt with any renter issues quickly and most importantly, with the utmost care. They are extremely responsive, professional, and just plain nice to work with. Things pop up all the time when owning a home and I wouldn’t trust just anyone to handle them. They do a better job than we did when we lived there. Highly recommended!

Tremendous service at every stage. We had a challenging property to rent: a duplex in a «transitional» neighborhood. We wanted one tenant to take both units (no short-​term or subletting allowed), and we needed it rented in less than 4 weeks. Acorn marketed the property beautifully and found us several excellent candidates at a monthly rate much higher than we thought possible.
Even after the house was rented, they’ve been super-​easy to work with. They respond to any request within hours, have managed complex construction projects, take excellent care of our tenants and provide clear financial reports every month. With Grace and Genevieve in charge, I know I never have to worry.

I contacted Grace from Acorn properties to rent out one of my homes. Most property management companies require you to sign with them for tenant placement as well as management. I was happy to find out that Acorn offers both options since I wasn’t in need of the full service but needed someone to find me a good tenant. Grace was fantastic, she was knowledgable, quick to respond and I think she has the world record for fastest time for finding a tenant. My house wasn’t even on the market for 24 hours before she found a great couple for my home. I would highly recommend using Grace at Acorn properties.

I would advise you not to rent from them. They will not return phone calls or texts. I contacted Grace about a property for lease. I had some trouble getting in touch with her, but I finally did. She had said that I could meet her on this Tuesday or Thursday to see it. I told her Thursday was better and we agreed on a time. I tried to contact her yesterday to confirm it. No answer. Today (Wednesday), the listing is off their website and I tried to reach her by email and phone call. No answer. I would have appreciated better communication on this! If it was rented or taken off the market, I would have expected a phone call or text back to me, telling me so. Also, I realize now that I wouldn’t want to be a tenant with them anyway, because I realize how hard it would have been to reach them if there was an issue.

We own and rent out a single family home in West LA, but we live in Santa Barbara. For the past 3 years, I’ve ‘managed’ the house myself. And when I say ‘managed’, it’s really been more like neglected and dealt with as the need arose. A few months ago, I met with Grace and Gen to get guidance on some maintenance and upkeep issues. Within our first meeting (45 minutes) at the property, I realized that they knew more about really managing a rental property and making sound, cost-​efficient maintenance choices than I ever will. I hired them on the spot and they’ve exceeded my (high) expectations ever since. They’ve transitioned out a departing tenant, secured an excellent new tenant, and are in the process of restoring our house to a proud residence. Their work speaks for itself, and I am a much happier (and more profitable!) property owner. Oh, and they are an absolute pleasure to work with! Thanks, Grace and Gen!

Its a total relief that I found Grace and Gen at Acorn property management. Professional, prompt, knowledgeable and they actually care about the property. Thats the biggest difference separating them from the other management companies that just want more and more clients rather than taking care of your place. They have dealt with finding tenants, collecting rent, taking care of minor repairs, and even dealing with difficult tenants when I would have lost my cool… If I could give them six stars I would.

Really happy I found Grace and Genevieve to manage my property. They are responsive and professional, extremely pleasant to work with, and have been doing a stellar job!

When we started researching property management companies, my concerns
grew as I called several companies and my calls were not returned. If they
wouldn’t call back a potential new customer, how would they handle tenants?
Most management firms are concerned with multi-​unit buildings, so it was a
challenge to find the best fit to manage our single family home in Santa
Monica.
Fortunately, I found Grace Macy & Genevieve Yates. I met with them and felt
confident that they would best represent us. Genevieve inspected our
property and made several suggestions on what needed to be done (e.g.,
sprinkler inspection, what year our hot water heater was installed, etc.).
In the 10 months they’ve managed the house, some unexpected
issues have come up with insurance inspections and they have handled it
without upsetting the tenants.
Unfortunately, you can’t anticipate everything when you change the status of
your home to tenant-​occupied. That’s why it’s important to lessen your
anxiety when you can’t be there by hiring the most responsive property
management team. For us, our choice of Acorn Properties was the best!

PLEASE consider your options before hiring this company as your property manager, or before allowing them to bind you into a contract as a tenant.
We recently rented a property they represented and had to quit the lease after 24 hours of occupying the property due to a termite and mold infestation. Neither of these issues were apparent when we viewed the house before signing an agreement. We woke up the next morning after moving in to find termites in our bed. Although Acorn did show up immediately after we called to inspect and try to remedy our issues with the house, their solution was to offer to have us live in half of the house while they had a company come and spray one room of the house to see if the bugs would go away.
Come on — There were hundreds of termites streaming out of the windowsills! Hundreds!!! Also, when we saw the house for the first time before renting it, they had the bathroom windows wide open so one could not actually smell the moldy cabinets. When we went to put our things in the bathroom my husband freaked out due to the malodorous smell and began looking on his hands and knees towards the back of the cabinets. He found the entire back wall of the master bathroom cabinets to be discolored orange with peeling paint, and very foul smelling. Worried about our health, we took pictures and decided to demand to move out rather than stay a second longer in this bombshell of a place. Clearly not habitable and if we didn’t get out of there we could have spent months undergoing chemical bug spray and further debates about mold test results while our health suffered and our stuff in boxes in half of the house we rented. No one in their right mind would put up with that!
Also, Acorn properties had no remorse in immediately placing the house back on the market and showing it to other prospective renters within one day of our exit, and they listed it for MORE money. They literally, and I am not kidding you, were vacuuming up the bugs in time for the next showing while we were on our way out, and we witnessed the property being showed to a lady with a kid while we were collecting our second vehicle from the street.
I will say they were cooperative in helping try to initially remedy the issues and encouraged the property owner to part ways. But after we sent a letter requesting reimbursement of our moving expense, which we would not have incurred would the place not have been a wreck — Acorn just sent back a poorly written letter saying it was our fault for quitting the lease and that we should have allowed them to inconvenience us more while they sprayed and tested the issues further. (uh, this should have been done beforehand?) Acorn did not inform us they were the wrong party to sue. They let us wait 3 more months until the court date and yet again had no remorse about stretching the truth in court regarding this situation. The judge looked at the pictures and noted several times that the property was in poor condition for the amount of rent we were going to be charged (almost $ 3K per month), but she had to follow the «rules» of the law.
We are out $ 2000 thanks to their misrepresentation of a property as habitable. Having never sued anyone in our lives we did not understand all the legal loopholes that stick it to the property owner rather than the property manager. Personally I think they should both be responsible.
If you are a property owner with a place in poor condition, this company will rent it out come hell or high-​water. Maybe that works for you and you need snake-​oil sales people on your team. If you are a prospective renter — heed our experience and double check in every nook and cranny of whatever you are about to rent. Turn on the heat and air systems to make sure a swarm of termites does not come flying out of the walls, look for gimmicks like wide open windows everywhere, etc.

Grace and Genevieve are amazing. We own a property and they’ve been courteous, professional, and warm throughout. Their expertise with rental houses int he LA market is really impressive.
If you’re looking for a team who will make a personal connection with your property — who will respect it as if it’s their own — this is the management company for you. I recommend them to anyone who is looking for an honest, hardworking team of professionals.

I’ve worked with Grace and Genevieve for the past 7 years, beginning in 2005 while they were with Howard Management Group managing my home rental in Culver City. Most significantly during that time they helped me deal with a legal matter involving a tenant dispute, which to my great relief, was solved amicably and efficiently. Also, over that time I saw my property improve as they initiated several large projects including the construction of a new backyard fence. With each repair issue that arose I was always presented with multiple options and quotes, and in every case things were handled quickly and professionally.
I would highly recommend Gen and Grace as reliable property managers.

I’ve known Genevieve and Grace for more than 10 years.
They were both courteous and helpful with my investment properties. My paperwork was done and completed in a timely manner. They supplied reliable customer services. Genevieve’s knowledge of Architecture and experience with construction helped to improve and repair my properties. I would recommend the services of Acorn Properties to both property owner and tenant.

My wife and I moved down from Oregon to the Los Angeles area late in 2010 and we found an ideal house through Howard Management that we lived in for a year with both Grace and Genevieve assigned to the needs that we had throughout our time there. The company was very reasonable in it’s pricing policy and whenever we had any problems, however minor, they were always happy to help and I have found their customer service to be nothing short of top quality, they treat you with respect and not just like ‘another pesky tenant’.
We looked after the house like it was our own and we know that they appreciated that and we received almost all of our security and pet deposit from them which we found to be very nice of them… no sign of a rip off in any way which can most certainly occur with rental companies.
If you are looking to rent a home in the LA area, go with these guys n gals. Genevieve is a wonderful person and Grace was always great to correspond with too with a fab personality. We never had any issues while renting with them and they were nothing short of professional and personable in every exchange that we had with them.
If we should ever be moving back to LA, we will be searching for a place with Acorn Properties first for sure. I do not usually feel compelled to write reviews but both my wife and I wanted to show some appreciation for the great service these guys gave us.
Please do check them out people. They are the kind of company that all businesses should strive to be.
Mark & Shelly H.

I’ve known the owners/​founders — Grace and Gen — for over a decade, so I’ve had lots of empirical experience from which to write this review.
I got to know them both when they were still with HMG, and was thrilled to hear about Acorn. I lived in an HMG-​managed building for more than 10 years, and their management of my building, customer service and personal attention were ALWAYS on point. Maintenance issues were always quickly taken care of, they were quick to respond to any neighbor complaints, and they always asked about my dog!
Would highly recommend to both renters and property owners.

**This review is strictly about Grace Macy. I have had experience with her at a previous company she worked for. i have no knowledge about Acorn Properties, just Grace.**
Grace was in charge of tenant relations for the 1^st apartment i got. She did a good job of handling the apt complex i stayed in. I would contact Grace several times via email (which she prefers, or preferred at that time) about any situation i had a problem with. I had a issue with something she had no control over (a slamming gate, that a lousy owner wouldn’t repair) but she still made an effort to post a memo asking to shut the gate silently (the tenants were still jerks, but it wasn’t in her control).What made me respect Grace was that even though she couldn’t fix everything I complained about, she at least took the time to listen to my problem and attempt to find a resolution. If there was any issue with a loud tenant next door, she would leave a memo the next day or as soon as she could to remind the neighbors of the management policy. Parking spot issues were resolved, and it always got resolved before there was any funk or feuds between anybody. What made me leave was the age of the apartment, I wanted more amenities and a extra parking spot. I grew out of the apartment and the crowd of the complex started to change into rowdy college kids. When I left the apartment she didn’t cheat me out of one red cent and gave me damn near the full deposit on time when I was supposed to receive it. She did a great job while I was there. I know that I was a big pest, but I have to express how I feel, i’m very vocal if i am not pleased with something. Grace Macy had did the best that she could do, being that she was in charge of over a large region of apartment buildings with hundreds of tenants. She is a professional at what she does.