Icara

I went into the store looking to purchase the display item, the sales girl Angie was extremely sweet and helpful and allowed me to bring my dog inside. the manager or whoever he was rudely approached me and asked me for my age and when I said 18, he straight up kicked me out of the store and his reason was that it was my dog when he was completely fine with her being in the store before. Perhaps he was trying to find a date or the evening or simply thought I couldn’t afford it? well here’s news for you, not interested and yes I can afford this cheap line of clothing. not to mention the display dress I viewed had half the beads falling off. DO NOT SHOP HERE AND WASTE YOUR MONEY! I would much rather recommend nordstroms or even Macy’s for that matter but never coming back here ever again. Extremely rude manager! when I left I could hear him gossiping about me to his other employees. extremely disappointed but not my loss, his for losing such a valuable client.

Buyer beware! Shady business practices and no customer service.
My wife bought several dresses here, one of which had several black marks on it. We were told that they would easily come out with dry cleaning and that if it didn’t, she could bring it back. Sure enough, the stains didn’t come out so they said they would order a new one because now they say she can’t return it. Ok, so we go back a third time and the dress has completely different cuffs on it! We’re not going a fourth time and the manager is never there nor will he return out calls so we are left with no options but to dispute the charges.

This was my first time and The customer service was top notch. They were so friendly, nice and helpful. Great selection of merchandise and Sammy was so nice.

I’ve had a great experience here each time I shop. Love the selection of great upscale brands and sale prices can’t be beat. I usually end up leaving with at least one dress or top from the sale rack. I love checking in w/​Sammy the owner. He always has been super nice to me and my family and gives us good deals on the merchandise when possible. We love coming in here, it’s a feast for the eyes and the fashion sense (of course, not so much the wallet). My doggie is also welcome (as with the rest of the mall). But I’m a fan of saying if I don’t love what I’m buying I don’t buy it. Quality over quantity.

I had a great experience here. I loved looking through all the unique, colorful items. Yes they have Skye clothes but they have a very European vibe to it. Freddy jeans, gorgeous dresses, awesome sandals, and cool tee shirts. Sammy was helpful, made some suggestions and gave good feedback. I did end of purchasing something and on sale. I will come back since I have been craving some unique threads. I miss the days when you could go to a boutique or edgy store and get something well made that had some personality. Everything is so much the same everywhere and it is sad. I remember this place when it was Devon Becke. Gosh I miss those times of fabulousishness!

I’m surprised to see the negative reviews. I love this store! It’s definitely expensive, but for a special occasion I think it’s worth every penny. You won’t find show stopper dresses like these anywhere else. The owner Sammy is super sweet and always very helpful. I just posted a picture of my most recent purchase and I got a TON of compliments.

DO NOT SHOP HERE
Excuse my language but owner is a piece of shit. Sooooo rude. Terrible human being. Don’t support

Absolute WORST service I have ever received in a clothing store! I CANNOT recommend anyone to ever shop here. In fact, I tell people to not ever give this store their business. The only thing to blame for this is the manager/​owner of the store. A rude man (according to others reviews on here) who is apparently named «Sammy».
Let me clarify. I took my cousin and friend to Fashion Island to look for formal dresses for an occasion they were attending. We visited a number of shops before reaching ICARA. As we looked throughout the store, I spotted a gorgeous white dress with Grecian style folds and gold rhinestones/​beading. I called my cousin and friend to come and look at this dress, and we oohed and aahed over its prettiness. This dress definitely had potential to be brought home. keyword: HAD
*****
As I turned the hanger to get a full view of the dress and felt the fabric with my fingers, a loud voice behind me shouted, «STOP RIPPING THAT DRESS!»
I flinched and was stunned. Turning around, I saw an older man standing there with his hands folded across his chest and a sour expression on his face. Completely confused, I said to him, «I’m sorry, were you talking to me?» He replied that yes he was talking to me and then proceeded to LOUDLY ACCUSE me of ripping the beads and rhinestones off that dress with my hands.
I didn’t know what to say other than stand there shocked and embarrassed with the fabric still in my hands and clearly no damage done to the dress other than the touch of my finger. I mustered a reply that I was not ripping the beads off but merely examining the dress. He went on to accuse me again of damaging the dress and was shouting that he could see me doing it. He continued shouting for a few more seconds, while I stood like a deer in headlights. Finally, I gathered my senses and left the store with my guest in tow. embarrassed and angry.
IN CONCLUSION: DO NOT come to this store unless you want to be verbally attacked by the manager and blamed for something that you did not do. Do not support a business that treats its customers so horribly and makes them feel so uncomfortable.
Please scroll down to the bottom of this page and click on the link «3 reviews for Icara that are not currently recommended» because there are more 1 star reviews there that are not factored into the rating of this place. I wonder how that happened…

This is kind of a weird store. Mostly trendy, Ed Hardy type of clothing. They did have some Wildfox stuff, which was cute.
Sales associate was a tall, blond European woman. Overly attentive, though it seemed to be from fearing the reprisals of the owner (who I gathered was the guy behind the register).
After I came out of the dressing room with the clothing I didn’t want, he just stood there and made a slight gesture to the woman to help me.
It was all very strange and sinister.

And the winner of my first negative review goes to… wait for it… the man with OVERLY inflated ego and poor business skills!
Oh all the things I can say and WILL say about this store. Never did I think I’d fall victim to bad customer service, but it happens. I used to buy dresses and gowns from here in the past for formal events, but no longer intend to. Thank God that was 7 years ago, because I cannot fathom the owner of this store taking my hard earned money. What to say– the owner of this store is beyond rude and a total douche bag at heart.
I attend formal events, red carpet events, and very important meetings that require dress attire. My work depends on it. I came shopping with my mother with the intention of purchasing quite a few dresses for carpet events. The owner is a perve. Every time we’d try a dress and come out to see what we look like (since its seems intentional that no mirrors were in the dressing rooms, forcing you to come out and take a look at yourself), this man/​owner/​douchbag/​ass «Sammy» as he seems to be called would have his tongue hanging out. I was repulsed, disgusted. A peeping Tom from afar. Not to mention, his anal-​ness of placing each damn hanger an inch apart from the next, it’s seriously horrible to make potential business look like slobs.
Oh, it does get better! Only two dressing rooms were available because the others were taken and filled with boxes, he must have been too cheap to afford a back storage, so my mother and I were occupying the two other rooms. We were there for some time, obviously having the intention of purchasing a couple dresses. What does the owner do? Since many customers start coming and wanting to try on clothes, the owner decides to peep into my dressing room, with MY PERSONAL BELONGINGS STILL IN THERE, wanting to see where the dresses were that I had been trying. He freaks out because the dresses are not on the hanger, but I had simply hung them on the hooks that were mounted on the dressing room walls. WTF?! They weren’t on the god damn floor! He says, «I don’t mean to be rude, but these are $ 700 gowns.» DID YOU HEAR YOURSELF? They were hung on the dressing room walls neatly, you’re going to make a fuss about this? To make matters worse, as soon as I finish trying my final dress and leave the dressing room, he runs in there to retrieve the dress that I had «hung up», and says «finally», under his breath. I made sure to call him an asshole to his face before I left.
FYI, this man is not a middle eastern arab, he’s Jewish. He was wearing the Jewish star necklace around his neck. I know amazing middle eastern arabs that would want my business, especially since I model in states and internationally.
This is for all the ladies out there: This man is out for business, and is money hungry. He’s not there to help, nor cares. If you’re there trying stuff, it’s not going to cut it. He wants you to purchase a dress before he even cracks a smile. The ladies there assisting me were kind, but this owner has them on a leash. He’s not there to make you feel comfortable, and with this kind of attitude and intent to humiliate, why would anyone give him the satisfaction to receive business from him?
Another point I must mention, dressing rooms are tiny and have no sitting area, or a small bench to put your personal belongings, or even to sit. It’s messy, dirty, and it’s like no one has ever mopped the floor. They have one pair of heels that you can try on with your dress, (that a million people have worn), and it’s rancid filthy. The owner is so stingy with money, he can’t even put newer shoes out to wear.
Ladies, downtown LA has the exact same dresses. I swear on my life! This owner sells them and prices them at 10 times the price! Down to the same fabric, stitching, name tags, everything. I just bought the same ones I saw, for a fraction of the cost. Little does this owner know that I could have walked out with a bunch of purchased items from his store without hurting or denting my wallet. Too bad for him I guess. He’s not worth the time. Do your research else where! I got better service at Chanel, Dior, Roberto Cavalli, and they had nothing to complain about when I hung up $ 10,000 dresses.
Doesn’t it surprise anyone that some of the old reviews on here from 2007 – 2009 were good/​decent, and the 2011 – 2012 were horrible? If I could. I’d give this 0 stars, but a one star will have to suffice.
If this owner loses his business, I’ll know why. Maybe I’ll have the last laugh. Don’t support any small business that presses the ideas/​ideals of bad customer service. It’s people like him that need to go out of business, and that corrupt future ideals for American businesses.

Ohhhh man. Okay so I just fell in love yesterday, I went to Icara to visit my friend, and BAM! Jet by John Eshaya hoodies 50% off? Really! Snagged! Frankie B mine jeans with zippers 50% off? Whaaat?! Okay, snagged obviously! There was a really cute giraffe print top [i know it sounds kinda questionable, but it was way cute] for $ 40! They had 291 Venice for 50%, a verrrry cute variety of Sky tops, but I had to have somee self control. $ 200 later, [16 with tax] I leave, but just image how much money I saved… I’m not a shopaholic at all.

I don’t normally come into this store. Most clothes here are cute, but not really for me. I came in here today while shopping with my mom and grandma because of the 50% off sign. There was a section for 50% off stuff that was just so-​so, but there was a small rack of $ 20 shirts/​jackets. You always have to look through the absurdly reduced priced racks because there are always something that makes it worthwhile. There were a surprising number of cute shirts. All 3 of us found something and we walked out with a bag full of pretty shirts and jackets at $ 20 a piece.
The service is amazing. I made small talk with the two girls working there. They were helpful finding cute items and they had fun stories to share.
On a side note, I love the dresses here. I don’t have any place to wear these thousand dollar dresses to, but theyre so pretty… @.@ Occasionally if I do walk into an Icara store, I try some on and pretend I’m looking for a dress to buy… :D lol

If you luv SKY BRAND and Christian Audigier of Ed Hardy (no Smet or much Ed Hardy), and my new current fav Salvage, Icara carries a large selection.
Of course SKY is overpriced but once in a blue miracle moon, there’s a phat sale. I’ve gotten a few sky pieces for only $ 59 (usually $ 160 – 220). I also got 2 pairs of Paige Denim for $ 59. Loves it!
Also carries a decent selection of Frankie B jeans. Some Ema Savahl, True Religion, Faith.
Definitely a boutique. Expect to drop at least $ 200 minimum.

Really attentive service, but the clothes were only so-​so.
There are more than a few questionable fashion choices in here — and I am SO not dropping $ 85 on a plain white t-​shirt with an outline of a butterfly on it that isn’t all that, or $ 220 on a handbag that has too much sparkly shit on it. I did see a simple Chan Luu handbag on sale for $ 39 (total bargain) but I decided that I really don’t need ANOTHER hobo bag the size of carry on luggage (you don’t know how hard it was to say no, yo).
Rummaged through the overcrowded racks, but didn’t find anything that I absolutely had to buy… it seems that several of the stores down here carry the same brands… which means EVERYONE is wearing this shiz…
Good or bad? You decide.

Hubby and I are on vacation in Newport, the service in general has been pretty good, but the service in Icara was great! We walked in the day before yesterday after watching a movie, so it was about 10 minutes before closing. I had no idea that I was going to fall in love with everything in the store. I started to pick out items and then realized how late it was, I told the sales clerk that I would be quick and she assured me that I need not rush and she was very helpful. I ended up staying 20 minuted after closing and had no problems, I did end up buying 6 tops so that probably ended up helping, but honesty they were just great. I went back in there today and the same person was there, helpful again. If you like SKY this is the place for it. (Sky tops and dresses are always on the real housewives)