ULTA Beauty

I was about to give a 4 star rating, until I had to leave without the product I wanted. :(
I walked in and noticed a display for a powder I wanted to try. The cashier was right there, so he called someone to help me select my color. She was super nice, and matched me up with the perfect shade. She even blended the rest of my face too. Then she said she’d grab my color from the back and put it up front for me. I did the rest of my shopping, found a great deal for a free gift with purchase, and went to checkout. The cashier was very helpful, and even added an additional phone number on my beauty club account so that I didn’t have to try all my phone numbers. Then I remembered my powder! Well, it turns out that they didn’t have it, and the girl forgot to tell me. It happens, but I’m a little disappointed. Hopefully I will have a better experience next time. Still happy about my free gift though! :)

LOVE LOVE LOVE!!!
I absolutely love Ulta stores but this particular store went above and beyond my expectations. Usually, Ulta stores are a bit messy; samples aren’t always out, products not available, products opened, used, etc. but this store was absolutely mind blowing. Every product had a sample, every product was available, the store was clean, restocked and the staff was extremely helpful! This store will definitely be my go to Ulta store.

This review is for Siobhan the hairstylist:
I scheduled a haircut last Saturday and was greeted at the counter by Siobhan herself. She was sweet from the get go. She took her time looking at my hair and made sure she fully understood what I wanted before starting the haircut. She warned me that she might have to step away a few times, since she was the only stylist working and had two clients who showed up before me.
Despite how busy she obviously was, Siobhan never left me alone for more than five minutes and never made me feel like she was stressed or rushed. She didn’t cut any corners — I got a proper scalp massage, the haircut I asked for, and a proper blowout to finish it off.
I usually hate haircuts because of the pointless small talk but Siobhan was bubbly and chatty in the best way possible, and she didn’t interrogate me or ask me anything personal the way most hairstylists do.
Thanks for a great experience, Siobhan!

This is the worst location. Do not go here. The staff is unfriendly and unhelpful. They are always «out of stock». Also, don’t ask for any samples. This location «doesn’t do samples». What a joke. They don’t even deserve a star.

It’s a scam. They told me they would charge 77 for coloring my hair (long up to my shoulder) but they charged 145! She said she is senior that’s why she charges more, I disputed the extra charge but it wasn’t successful since I signed the damn bill! I called the salon again and she is now claiming the extra charge is because my hair was longer than what it is now! Apparently my hair grows inversely!

i cant come in here. i buy everything. was searching for a $ 5 holiday item and when all other locations are sold out this one has it. great holiday gifts that are affordable. the customer service is minimal and you can only use one coupon but they have everything here. spent like an hour in here. every girls dream beauty heaven. i walked out spending $ 120. fml

It cosmetics foundation is not what they advertise on tv. Bad experience with the cosmetics and staff was not helpful.

I had to venture over here to this location due to my closest not having a product in stock that I needed right away. Well, obviously I picked the wrong time of time to go here… Lunch time during a week day. The parking sitch here is atrocious at this time of day. I had to park, literally, clear over on the other side of Fashion Island and it was a struggle even trying to park there! I won’t make that mistake again… Once you get past the parking, and you eventually find yourself inside of this location, it’s a really big store with many other products that my local Ulta does not carry.

What a joke. So they’re trying to compete with Sephora, but they don’t make perfume samples! Seriously?! I have purchased so many perfumes at Nordstrom’s and Sephora over the years because they make perfume samples.
The paper strips are not indicative of what it will smell like on you, and a sample that you can use and see how it works over time is the only true way. The girl was downright rude about it too.
Also, they don’t even have testers for many of the perfumes they sell. How can this be? Oh, and they stopped carrying the Anastasia eyebrow line, so I can’t even go there for that either (reason for the initial visit there).
Now get this – I dropped in last week, and THEY WERE OUT OF EVEN THE PAPER STRIPS to test the perfumes. How is this place still in business??? You can tell it’s a poorly run business when they have all these negative reviews, and their corporate office obviously does not care.
I went over to the Sephora at South Coast Plaza (and Brea later that week) and in total, spent $ 240 in perfumes because of samples they had cheefully not only made, but offered! Oh, and I got my eyebrow pencil too.
I joined their membership program on my first visit – boy what a travesty. Pathetic non-​deals, and they spelled my name incorrectly, so all the emails come in under a wrong name. I tried asking the girl how I correct it and she was a total dunderhead. Will never set foot in there again.

Absolute Terrible Service! Do Not go to this location, take the time to drive to the other Ultra in the district instead! I have tried twice to go buy my favorite beauty products, and the girls that work there are too concerned on going to break, or on their break and will not help you! They could care less if I needed a product or had a question! They seem bothered by you & no sense of urgency! I refuse to give this shop my business after the girls on staff treat you like crap! Ugh I will drive a few miles further to go to another location! How can a store stay in business when they have NO customer service what so ever!!!

The lady near the benefit counter was nice and attentive. The star is for her.
Waited in line forever to pay. There was one cashier on, 5 people in front of me, and lord knows how many behind me… The cashier has no sense of urgency and no common sense to radio for help as her line is building up with impatient women staring at her.
Finally a manager comes to help a confused customer w numerous questions trying to pay. Still no help for the rest of us. But don’t mind the 10 other ladies in the rest of the store walking around, talking, fixing shelves, etc. maybe they need to train more cashiers or get a lesson in customer service.
I normally shop at sephora and this experience just reminds me why.

When parking isn’t out of control at Fashion Island, I love getting most of my beauty needs accomplished at this ULTA.
Yesterday, I was given a lot of attention when I asked for it and left alone when I wanted it. Any shopper can appreciate a genuine and accommodating sales person who avoids being pushy or in your face. For the record, I left Macy’s to go back to ULTA bc they had everything on my list and a less aggressive staff.
Most importantly, I was given a color consult for my Rosacea skin tones AND advised on appropriate product selections for my needs. Example: pointing out the Tarte line with cruelty and chemical free products for my Rosacea.
I rarely write reviews, but my sales person changed my life yesterday and I told her that upfront. I’m not a beauty expert by any means; what I can remark is that my experiences are consistently positive at this ULTA location. They earned this praise and my business.

Worst customer service ever. I am a big fan of ulta and will not be coming back to location again. The staff is more interested in socializing then helping.

POOR SERVICE EVERY TIME. For years I have been shopping at the ULTA on Westcliff Drive but was thrilled when this store opened in Fashion Island as it’s so much closer for me. Although the store is beautiful, well laid out with plenty of beauty products, I have to say the level of service is not very good.
The store is smaller but it’s still very difficult to get anyone to help you find things. They routinely have only one person behind the counter, which makes the wait way too long.
The last time I was there it took me ages to find the eye pencil I needed and when I asked someone, all they did was point. By the time I found my products the line was halfway through the store. I finally placed my items on the counter and left empty handed. No one seems interested in making sales or providing a nice customer experience. I will return to my other ULTA or shop at Sephora at South Coast Plaza.

I work nearby and went into Ulta because I received a free birthday eye shadow palette. The person running the register wouldn’t even let me finish my sentence when I went to get my coupon with the customer number on it. She rudely asked me for my phone number and when I was finished I said thank you and she didn’t. This is a high traffic store and I would think customer service would be a priority considering the amount of people and possible sales. Employees like that are bad for business, I won’t be back…

I had a smoothing treatment done at the salon in this Ulta and I’m very happy with not only the results but the whole experience!
I walked in the salon on Sunday ¹¹⁄₂₃ and was greeted by Susan at the salon. I wanted to learn more about the different smoothing services they offer and a quote. Susan was very helpful and attentive. She told me about several different smoothers she uses such as KeraStraight, Chi Enviro, and Rusk. After looking at my hair and listening to my concerns about wanting a replenishing smoothing treatment (not a relaxer) for my coarse (dry and damaged) hair, she recommended the Chi Enviro, which I’ve heard about but never had done before.
*I’ve had been a regular Keratin Complex client, and have loved the results, but wanted something that would last longer and smooth better. I’ve also had GK and Kenra Smooth done. Wanted to try something new and see if there’s something better out there. On that note, Susan knew her stuff and told me about all the different ones she’s tried so that made me trust her with her recommendation for Chi Enviro.
It’s been about a week after the treatment and I must say I am very pleased with the results! I am getting a lot of compliments that my hair looks smooth, shiny, and healthy!!! :)
Susan did an amazing job on my unfriendly, coarse mane hahaha. She was very sweet throughout the process and did a thorough job. She didn’t cut any corners during the smoothing process. Also the treatment was very affordable! I used a coupon since it was my first time but even without it, it’s still really affordable. I’ve been quoted upwards of $ 250 and $ 300 at other salons, but it was a lot less at Ulta and still amazing quality. I’ll be back!!!
Bottom line: Go see Susan for a recommendation and quote she’s very knowledgable and her service is wonderful.

I am a Sephora fan. But decided to stock up this time here. especially because if I liked this spot, I work nearby and could come here often (loyal customer). I wasn’t greeted. I wasn’t helped at all. and to be honest– I WANTED THE HELP, because it was my first time here. and was looking for something new. Oh well. when I found the people working here, the girls were chatting about dating/​the boys that had stood them up… well if your personal life reflects how you treat people outside of work, I should have walked out on you as well. When I found a lipstick and went to check out, they were STILL talking about their stupid boy problems while ringing me up!!! Needless to say I have gone to Sephora 3 times since, super helpful people there… and I haven’t even wore that lipstick. FAIL.

DO NOT VISIT THIS ULTA! The staff is very racist. I was followed as soon as I walked through the door and I had every intention of purchasing something until I caught the staff members shooting me dirty looks more than once. I gladly put all of my items down and left. If you are a person of color or just non tolerant of such ignorance and unprofessionalism (aka bitchy snobiness) I suggest you go to a different location. I would rather travel across the state than step foot in that store again.
They don’t even deserve that one star

My best friend shopped for makeup and sampled multiple products prior to making a purchase. A sales associate, Karal (a dark haired brunette), followed us around unnecessarily. Never did she ask if we needed assistance nor did she acknowledge us as paying customers. Rather, she glared at our party and made our experience at the store uncomfortable. We bought over $ 200 worth of product.
It may not have been a deliberate act of discrimination but I felt targeted and unwelcome.
I am so disappointed with the customer service, especially since my best friend & I have been frequent Ulta shoppers for years.
I understand we were there an hour before closing and employees want to go home, but common courtesy was not an unrealistic expectation on our end.

Grand Opening! Just opened on 11÷2÷12!
On the grand opening day, Ulta hired numberous staff to be on site to assist their customers. At least 6 different SA asked me if I needed help. This location is smaller than the other Ultas that I have been to, but heck it is nested in Fashion Island, so for the convenience it is a great location.
Since it was grand opening the store gave gift bags to every customer who purchased an item. I got a lip gloss, some lotion, and cream.
HAPPY GRAND OPENING!