Ulta Beauty

Ulta is such a fun shop! I hadn’t been to one since I lived in Los Angeles. I have noticed that they are not as easy to find in Massachusetts, unfortunately. We came just to browse and hopefully find some new products. I could spend hours in stores like ulta and sephora because I like to try all the colors on a tissue. I tried lipsticks and lip glosses from pretty much all the middle end to high end brands they carry. What separates ulta from sephora is they offer drug store brand make ups, have a hair salon, and seem to have a large selection of flat irons and blow dryers. At the end I settled on ulta brand products because they’re cheaper and the quality is good. Make sure you check for coupons. They almost always have a coupon for $ 3.50 off of a $ 10 purchase. And keep an eye on the clearance, I once got a mini flat iron for $ 10.

Came here looking for a mascara that is used to touch up roots. Used to get it from Avon for $ 3.99 but they no longer carry it. There were lots of help on the floor, one showed me what she thought I was looking for. She apologized that it does not come in mascara shape, but in a spray and a brush on kind. $ 29.99 was way over the price I would pay for such a product.
Then I went in search of organic shampoo. Found very nice deals on it. Also had a coupon, $ 3.00 off of $ 15. Love deals!
The stores over all view was very nice, organized and labeled pretty good. The best part of my visit there was that the store did not smell of perfume like other stores of such do. The workers there were also very pleasant and friendly.

I come to the Salon at Ulta regularly and like most woman, I am VERY picky when it comes to my hair. Now, I no longer worry because of MELISSA! She is hands down the BEST stylist I have ever dealt with. She is just so easy to talk to and actually LISTENS and gives ADVICE on what you should/​should not do. I have recommended people to her and they have all said the same thing…“SHE IS THE BEST!”. Trying to convince her to open her own salon!

I used to be a regular at this location when I lived in Natick– I went there for all of my makeup, salon, hair, and skincare needs! Everyone has always been knowledgable, courteous, and kind. I went back there today after quite a few months, because I was back in town to visit a friend. I made an appointment for a simple blowout online, and was supposed to be taken care of by TANYA. After making me wait for 27 minutes past my scheduled appointment, she told me that she wouldn’t be able to make my hair smooth like the picture I showed her with a blowout, and that I would need to add a few treatments and upgrade the blowout so she can use other tools. Mind you, margarita and marissa have BOTH done the same exact look for me several times, and flawlessly! It’s called using a round brush, which any PROFESSIONAL should know.
I’m strongly questioning why someone so rude would be hired there in the first place, when everyone else is so nice. I have never walked out of a salon before, but I guess there’s a first time for everything! Looks like Dellaria just got itself some new business :)
If you ever go to the ULTA salon in Natick I highly suggest you request someone else.

I generally like shopping at Ulta but yesterday I bought 3 items and the cashier never put 1 item in the bag. I ddin’t notice it until after dinner because I was out all day and the bag was in my car.
I called the store and all I got for customer service was that their inventory was correct so it must be my fault that I was missing this item. I think the cashier stole it– she was raving about how much she loved it. Probably loved it right into her pocket. I am NEVER going back to this store.
Will find my other products elsewhere or on ebay.

I have really thick hair and my stylist was lost on how to place highlights. I also specified a lighter base color and lots of face framing highlights and got none of the above. She was super nice and told me to come back so she could fix it but i was off to a Wedding and so it soured me completely…

I moved away from my long time (6 year) stylist and brow shaper at my favorite salon. I live really close to ULTA, and saw online that they had brow services that they provided there. I went on a Sunday, and they were able to take me as a walk-​in, so I was thrilled. The woman who did my brows, was very precise with her hair removal and application, and my eyebrows came out thick, full, and beautiful. As she was finishing up, I noticed that my face was tingling, and stung a bit. I asked her to put cream on. That stung too. When I got home, I realized what the issue was.
SHE BURNED MY SKIN! On both eyes, on the top arc and lower arc, you could see the exact place that the wax was applied. The pain and burn mark lasted about a week.
When I called the place to let them know what happened, the store manager said «sorry». Nothing else.
I warn you, DO NOT get your brows done there. Although they come out looking good, you will be left with burns, from the inexperienced wax ‘specialists’.

Completely OUTRAGED! I usually do all my beauty work at Elizabeth Grady now I know why. Someone in David’s Bridal had mentioned to me that Ulta does facial and nails, which was great because I had an event to go to later in the week. I got gel nails which came out fantastic, only to fall off the next day… Little did I know they apparently don’t know how to do nails. I got the facial from hell from some elderly worse who then spays you in the face with a squirt bottle and claims it is hydrating your skin. Oh, It gets worse, they make you lay down on a dirty blanket for about 30 minutes. Needless to say, Don’t get your salon needs down there!!!

4 stars for getting me in right away. Zero stars for misquote ng me the cost of a blowout!

Great Salon Service! Cheryl is a wonderful and very experienced esthetician. Great facials and facial peels (and do much more). Knowledgeable and cares about her clients.
Maria is my stylist. She listens to what you want and with her experience she delivers. I’m so happy with my hair every time.
You won’t be unhappy with their services!

Excellent service at this salon, both for hair and brow wax. Prices are reasonable and lots of specials. HIghly recommend!

Love this store, the salon and especially my stylist Melissa!
I see MELISSA there and she is phenomenal! I have crazy, curly hair and spend a lot of time in the ocean over the summer. Needless to say I have hair that needs a lot of love right now! She always gives the best haircut, color and knows exactly what treatment will work to get me back on track! She has the best personality, is so much fun to sit with. The visits always go too quick! Last trip in a week ago she also mentioned she does nails. While my color was processing she gave me a gel manicure. I LOVE multi-​tasking!

I’ve been a regular here for a bit, I go to the hair salon to see Maria.
If you have curly hair, I would highly suggest going to her for a Deva Curl cut. The amount of people that actually know how to cut and handle curly hair is pretty dismal. If you go with your natural curl she can cut it dry and then do some more once it’s wet.
She taught me how to use gel and it actually revolutionized how I deal with my hair. Overall, she has greatly increased my ability to get curly hair completely under control.

MELISSA is the best hair stylist there. I can’t express enough how talented and friendly she is. I’ve had the worst experiences with salons before her and she totally made me feel comfortable and pretty! I also get my gel manis done by her and she does an exceptional job! I wouldn’t recommend any other stylist… she is AMAZING.

This place was great when it opened. I despise the mall, so having access to great beauty products kept me coming and spending a lot, I’m usually at least a level 6 spender quarterly. However, my last two shopping trips have been awful. About a month agoI went with my 7 year old and was perusing Pur when a rep beckoned me back over. I got there, and they took someone else and expected me to just stand there with my kid while they worked with someone else. Shopping bliss ruined. I went in there today on whim seeking an urgent brow wax since the lady at my salon is out today. Stood there ignored by salon folks, and it was unclear if one was a receptionist or who to go to. I started to leave and a lady who seemed managerial stopped me and tried to talk me into staying, but with a total attitude.
I worked in retail for a decade, this is not how to gain salon customers! I also heard there is a hair density surcharge, can’t afford that on my giant hair. ill be headed to the stupid mall from now on for my urban decay and bare minerals and pur products.

I usually enjoy shopping at Ulta. Recently, I made a purchase and forgot to use a 20% off coupon that I received in the mail. I spoke with a manager on the phone who told me I could come in and they would refund me the money without a problem. I show up in the store and the complete opposite is true.
The managers told me that the system would not allow for me to get my refund and they did not know how to use the new system to help me get my discount. I took time out of my day and went all the way to the store with everything. It is extremely bad customer service to be assured one thing over the phone one thing and then in person told another. I have experienced really poor customer service from Ulta regarding the mistake they made. Clearly, the staff at Ulta is misinformed and feeding consumers false information. Not pleased with Ulta customer service.

I had a nice cashier sign me up for their rewards card a few months ago the first time I shopped there. Since then, I went in a few times and bought quite a few items. I won’t be back due to a shouting match with the lovely manager Andrea. She is an absolute disgrace to the company. I won’t spend another dime in a store where an employee actually starts screaming at customers because she’s in a bad mood.

Need my hair done quickly having to take company photos that week, I needed a stylist who is experienced with ethnic hair (relaxers) .
I saw a customer come out one day with the a swinging blowout. I asked who did her hair and she informed me Margerita. I made an appt. We talked about my hair and expectations. And presto, beautiful hair was back. I love a stylist who listens and know her products. Excellent job!

Went in here today to get some advice for my skin care, and I have to say, I was really impressed.
At first, I was a bit overwhelmed. I was expecting a typical small beauty shop, but what I saw was more warehouse than anything. I didn’t really browse around (it was awkward enough being a guy in a beauty store) but they appeared to have just about anything a guy (or girl) could want.
I headed straight for the skin care section and was greeted by an employe shortly after. I quickly explained what I came for, and she called over the in store esthetician to speak with me. I don’t recall her name, but she was super friendly and helpful. She sat down with me, asked me some questions, and gave me some feedback. She laid out a great plan for me, and even gave me a ton of free samples to take home and try before buying anything.
Prices seemed pretty in line with what I was seeing online (they have a website where you can check all this stuff) and from what I was told, they do offer facials in store. Store was clean, easy to find, and parking ample. They had a nice little selection of mens items (shaving, etc) which was great to see as a lot of those products are harder to find. I will definitely be returning.

The only thing I go here for is the NAIL POLISH. I was in nail polish heaven.
They carry a variety or brands from OPI, to Orly, to China Glaze and Essie. They also carry the brands one would find in a drug store.
Ulta does carry perfumes that I couldn’t find in department stores anymore, ie, Valentino Rockin’ Rose.
Everything is priced fairly.
I have the tendency to always compare Ulta to Sephora. I love Ulta so much more. The staff is a lot friendlier. They are extremely helpful and do not have the smug attitude that Sephora staff tends to have.
I frequent this Ulta a lot. They has such a wide range of products.
My problem? I wish they would carry some foreign brands.