Louis Vuitton Natick

I went here last night to exchange two presents that I had received over the Holidays.
I had a great experience. Everyone working was very nice; they all said hello and asked if I needed any help as I circulated the store. The Team Leader Mika helped me complete my exchanges. She also helped me replace the case for a pair of LV sunglasses that I had purchased previously in Vegas bc it had fallen apart. She was very courteous & easy to talk to– she also informed me that I could have my NeverFull Tote hot stamped free of charge as a complimentary service. I have been here before in the past and would continue to recommend it to others.

Shopping in this store is not a pleasant experience; the sales staff is not pleasant. If I didn’t mind driving into Boston to Copley, I would NOT have spent my money in this LV store.

The man who stood there to greet customers barely said anything; I actually went up to him and said hi, asked for a little help, and serviced myself. Anyway, I came here with a friend to get him a wallet and if you’re someone who expects to be offered help, this is not the right place for you. I went up to one of the lady workers and asked for assistance, and she gladly helped us. She was very knowledgable about the styles and did her best to fit in the engraving on his wallet during her shift. 4 stars for the lovely lady.

This is not the first time that I had a bad experience at this store but this one surely tops them all!
I bought a card holder/​wallet last week 1÷13÷15 and right before paying for it the sales person asked me if I wanted to put my initials on it. I couldn’t decide then but she said that I can bring it back anytime. I brought it back 1÷15÷15 to have my initials put on it and I asked her if I can have name on it which has four letters and she said they don’t usually do it but it would be fine. I told her that I wanted it on the left flap horizontally in the middle of the flap. I then asked her how long it would take. She then said that they send them out and it would take a week. (That is a F@&¥!89@ lie!). They are done on premises and she was too lazy to do it then. (Found this out afterwards).
I got a call the next day and it was ready to be picked up. (Didn’t someone say a week?). I went to pick it up yesterday 1÷20÷15 and was so excited to have my new LV wallet with my name on it! I have bought a few Louis Vuitton and other designer wallets before but nothing engraved with my name on it. My wife was the one who picked this out also.
The engraving wasn’t what we discussed and I told the sales person Irene it wasn’t done right. The sales person that sold it to me Lanaeya was on lunch so she had to grab a manager. The first time that Irene came out she spoke to the salesperson that did it. That salesperson Lanaeya TOLD HER TO TELL ME THAT THE MACHINE CANNOT BE ADJUSTED TO ENGRAVE ABOVE THAT SPACE! (That’s lie #2). I then told her I wanted to talk to the manager.
A woman named Karen came out after a few minutes along with another Blonde associate. I told her what happened and she said that the wallet looked nice and that I should just take it and go. As a consumer I would think that I would have the freedom to think that if it the work was done right or wrong or it looked nice or not. I said it wasn’t done right and she kept saying unfortunately she couldn’t do anything about it event though they screwed up. I told her I work hard for my money I’m not paying for something that isn’t right. I then asked her if she and her associates (the blonde and Irene) if they would pay for something that is not done right! They all replied no. I don’t know how this manager got this job. I told her I wasn’t taking the wallet because they screwed it up and it’s ruined! She said that I had to because it’s already paid for. I told her I used my American Express Platinum card to pay for it and that she will get a charge back (which they did) if she wouldn’t take back the mistake that THEY made!!! Lanaeya was the sales rep that helped me and tried to cover a lie with another lie and wanted the manager insisted that it was MY FAULT! (Are you F&%$$ Kidding me???) I did not get an apology at all and they tried to make like this was my fault because Lanaeya said that she made an exception to put an extra letter on my wallet. Listen A**holes, I made an exception not to buy at Gucci across the hall but chose your store instead!!! This is an embarrassment to retail anywhere, whether you sell $ 1 dollar earrings or $ 10,000 diamonds you should treat everyone equally. I will be calling Louis Vuitton Customer Service to make sure they know about this. I’m sure nothing will happen but I will try my best to make this story heard!!! Please do not shop at this store!!!

After reading all of these reviews I’m nervous to go to the LV boutique at Natick mall tomorrow wish me luck

Horrible service is not something you expect from LV. I just left after a completely unacceptable experience that involved being mocked by an employee and prevented from buying a wallet which was my intention (I was also considering buying a belt). I own several LV products purchased directly from their boutiques. Not that it matters but I was dressed appropriately for the boutique (Burberry coat, ferragamo boots etc. the point is I was not looking like a shlub)
I walked in and went over by the men’s wallets and stood there. Someone approached and asked if I needed help i said yes I am here to buy a wallet. He asked if I minded waiting for a minute as two other associates were busy. I said sure I can wait a few minutes but I already know which wallet I want to purchase (new wallet with yellow leather interior I had JUST seen online and decided I loved it and went to buy it immediately). I stood around patiently for 10min and no one came to help me. I was a little annoyed but no problem I had to goto the Microsoft store as well which was right down the hall. I told the original employee who had asked if i minded waiting that I would be right back, that they had the wallet I wanted, and that I had to run down the hall for 15−20min. The time was 7:45pm and i asked him what time they were open and he said they would be there until 10. I thought wow that’s late but ok it’s almost Black Friday I guess they have holiday hours. I again said to him ok perfect I’ll be right back to buy the wallet and he nodded.
I went to Microsoft store, where I had someone assist me immediately and give me a wealth of information despite me informing him I was just there to look. I left around 8:05 and walked 30 seconds down the hall to the LV store where all the lights were on all employees were in the store yet the door was closed. I attempted to open the door and it was locked! I see the guy I had spoken to before and knocked he looked at me and i held up my arms in a «what happened» manner. Instead of coming over and apologizing or even just opening the door quickly and allowing me to purchase the wallet I had already explained I wanted to buy he put his hands up like me in a mocking manner and made a mocking gesture at me. He then laughed and went into the back room and turned off all of the store lights.
I am still flabbergasted by this experience. The fact that this is LV where the service should match the quality of their products (and prices!!!). I will never be giving this store my business (I have purchased a couple items from this store previously too!!!) instead of being able to spend my money and buy a wallet and likely a belt I wasn’t helped, was locked out, misinformed, insulted and mocked. I still can’t believe it. Stay away from this store. There is a much better LV store in boston and plenty of other high end stores in the mall happy to assist you in buying their products.

After waiting 15 minutes to even get acknowledged, I was able to ask if the bag I was interested in was available. According to other reviews, they «size you up» when you walk in before they decide whether to give you the time of day. But this wasnt even the case, I was wearing my Louis Vuitton Neverfull (granted with sweatpants, but hey, that’s how I like to roll.) After socializing with a few customers while I waited, I finally was asked what I was looking for. The SA that ended up helping me, Karen, was actually quite sweet once she realized I was buying the bag. I’m very happy with my new bag but just wish the customer service there was improved. Was a very comparable experience to the snobbiness at Chanel, even when having purchased a $ 5,000 bag. The rudeness is not acceptable in any case, especially when I could not be a more friendly person. Its not like I’m casually strolling into Hermes asking to try on a Birkin. I might have to skip Natick and venture to Copley next time.

The most rude security guard I have ever encountered. Before I walked in the door he yelled at me about having my phone out when I was using the front camera as a mirror to check my makeup. There’s a difference between using your phone to take pics of the merchandise and having the phone an inch away from your face. Plus, I wasn’t even inside the store. When I asked why he was yelling at me, he told me I was never allowed to take a picture of the LV window display that’s in the mall corridor. The one with nothing from the store on it. It’s literally just a picture of an elephant. I was like uhh don’t worry about it dude, take a chill pill.
The reps definitely size you up and give off a snob-​and-​a-​half vibe. It’s weird how people treat you like you’re lower than dirt after making a thousand dollar purchase. I’m not saying big spenders deserve to have everyone kiss their ring, but when you go into a store and aren’t just browsing and wasting the rep’s time, you should at least be treated like a human being.

By far one of the worst LV’s I have ever been to. They do not even acknoewledge your prescence when you walk in. Forgot going during busy season as you will wait over an hour to even talk to an associate. Go to Boston/​Copley if you need anything from LV!

I went to this LV branch because it was very close to the hotel where I was staying. Also, I took advantage of the low sales tax compared to Ca. There were only 2 sales persons when I walked in and both were attending to customers. One customer seemed to be complaining or at least she didn’t look and sound too happy while the sales lady was trying to accommodate her the best she could. The other customer was trying on these 2 purses that she couldn’t decide which one to get. I waited for quite sometime and was trying to get the attention of the other sales lady whose customer was busy looking and trying on the purses. I merely wanted to ask if they have the wallet I wanted since I only had 20 min to spare. The sales lady simply ignored me and didn’t even acknowledge my presence. I almost walked out but decided to be a little bit more patient. Fortunately, the «complaining» customer finally left and the sales lady attended to me. I told her the wallet that I wanted, showed it to me and told me the other features and uses. She was friendly and very helpful. My mind was already set in buying it even before I walked in to the store so I just handed her my card. Luckily for me, the nice sales lady was the one who attended to me and not the snobby one. LV could use more customer-​service training for some of their employees.

I’ve been in here multiple times and got the same service whether I’m dressed nicely or just in my yoga pants and tee without makeup. Nicest sales associate there is Yuki! She’s very helpful even when I didn’t purchase anything one time and wanted to scope out on some items (but ended up purchasing a few weeks after)

I and my wife went there once to look at some bags for my wife. Overall, the service was pretty bad and selections were not that great in this location. I asked for specific model of bag and I knew it was the latest model. However, the lady who works there kept insisting that was older model. I even showed that bag on the web site through my smartphone, but she never backed down. She treated us like we don’t know jack.
I usually get very good service and feeling about product I bought in some other boutique places (like Chanel or Gucci), but people in this place seems to have been trained in Walmart or Burger King. We are not going there again…

Not sure what all these negative reviews are about… I have shopped here multiple times and every time everyone is so friendly and helpful. This is the best LV store in MA and I will only shop at this location!

Great service and selection.
I bought a bag but it was too big, and they were super freindly about taking it back and letting me exchange it for the smaller one.
I love that they have a great selection of products for men as well, so it makes it easier for me to find what Im looking for. I wish they carried more accessories like scarves, shoes etc that LV seems to have

Husby and I went to Gucci, Neiman Marcus, Michael Kors, and Louis Vuitton to purchase a new bag. This place had the worst service out of all of them.
I was looking for a luxury brown bag and have always liked LV. We walked in and were not greeted right away so I started pulling purses off the shelves. A woman came up to offer me assistance and while she was not blatantly rude, I felt quite uncomfortable. She was not that helpful and gave me the catalogue to look through instead of actually talking to me. Then, she only perked up when I told her my price range. We didn’t end up buying anything right then because I wanted to look at the department store.
We came back and ended up buying a $ 2200 bag. She seemed surprised that we came back and smiled for the first time when I decided to purchase it. I felt like I compromised due to their limited selection after Christmas so I took it back a week later after looking on the website. She saw me and didn’t acknowledge me or inquire as to why I was returning it.
Apparently they don’t work for commission here, which is a bad idea because that actually would incentivize the sales associates to be more pleasant and do their job. I will be ordering my bag online with free shipping once there are more styles available.

Love this place. I went here last year to purchase my fiancée an agenda as a gift. I explained that I was at the mall with her so we had to be discrete in order for me to make the purchase without her knowing. The specialist was very helpful in handling my transaction quickly, doing my customization (hot stamping), and helping me conceal my purchase in another shopping bag. Most importantly, the specialist promised to ignore the fact that I was there early when my fiancée and I naturally came into the store «together» after the secret purchase was made.

I went in here the other day while spending a rainy afternoon at the mall. I’ve been to this specific boutique several times, and each time I’ve been in there, I’ve had the distinct impression that I was being scrutinized in that «you can’t afford us so please leave» kind of way. I already carry designer bags and I don’t dress like a schlub, but this is LV, and apparently they don’t care how well dressed you are; judgment is a sport for them.
Anyway, I was particularly interested in two wallets and the Monogram Speedy 25. I wasn’t greeted when I walked in the door, and it was about three minutes before the only available SA made eye contact with me (great customer service, lady; BTW, the store was empty save myself and one other customer). When I approached and asked the SA to show me a specific wallet, she took her time pacing past the displays without really looking.
«Sorry, we don’t have that wallet right now.»
«Ok, well, can I see this wallet instead?»
(Doesn’t even move to look, but rolls eyes instead) «Yeah, unfortunately we don’t have that one, either.»
I take a breath, and shrug off the sense I’m getting that she couldn’t care less about making a sale. But I give it one last try.
«That’s alright. Could I please see the monogram Speedy 25?»
The SA literally huffs and stalks to the back room, only to come out five seconds later to say, «Sorry. No more.»
At this point I’m peeved at being brushed off and make to leave the store. The manager (who had been conducting another sale across the store) approached me and engaged me in a conversation about the items I had requested. He was fantastic, and actually interested in what I was looking for and impressed by what I knew about the design house and lines. The other SA watched our exchange with a look on her face that sort of screamed, «Oops!»
I didn’t make a purchase, and I likely won’t buy LV from this particular boutique. However, the manager prevented me from giving this place a one-​star rating. He seemed like an alright kinda guy. If only every SA was like him, I’d be here all the time.

I was actually put on the wait list for the purse I wanted (a Speedy 30 Damier) and Yolanda called me as soon as one came in. I begged her to hold it for me. She was SOOOO sweet, asked me if she could help me with anything else and gave me her sales card. WHEN (not if) when I return I will make sure to do all my sales with her. She was such a joy.

I walked into the LV store with the mindset of buying my dream purse the Trevi GM with the zippy wallet. I went to the mall relatively late because I knew what I wanted and didn’t have to look around.
The store had two employees at hand, one was busy with another customer and the second employee was twiddling her thumbs. My cousin and I walked in and got nothing not even an ugly stare. No one greeted us or asked us if they could help us with something. Keep in mind the store was practically empty, three customers, two employees. Do the math.
We walked around the store looking for my purse and couldn’t find it. I walked up to the employee who was doing nothing, but as soon as I walked up to her, she rolled her eyes and gave me a WTF stare. I still wanted to look beyond this because I really really wanted my purse. I told the employee I couldn’t find the Trevi GM and if she could find it and show it to me.
She had a real big attitude when she handed me the purse. I asked to see the zippy wallet in the matching print. At this request the employee seemed literally fed up with me. As much as I wanted, I couldn’t look past her rudeness. I’m a DAMN paying customer and I shouldn’t be treated like this anywhere especially when I’m going to drop some serious cash.
I saw both of the items that I wanted and honestly I just wanted to give up and buy them. But at the same time I didn’t want to reward horrible service. I told the employee I didn’t appreciate her rude behavior and attitude towards me. And that her attitude lost a $ 2,685 sale.
I came to Boston wanting to take advantage of their 6.25% sales tax and purchase the bag I’ve been itching to own. However after visiting this particular LV store, I would rather pay California sales tax for my items

I personally don’t like the service there. You can tell that the reps are scanning you the moment you walk in the door. I’ve been in there dozens of times. If I dress all branded up, I get better attention and better smile. If I dress with no advertised luxury brands, I just get the most basic greeting and a «you can’t afford to buy anything in here» look. Yes, it’s obvious that they are looking to see what purse you are using when you’re in the store.
This group of reps are probably the most snobby ones in the mall. I love LV, but the company’s taste in choosing their reps are turning me away from this brand. They are probably from the Copley location which is also stuck up. Because of their nose so high in Copley, I refused to buy from them and did my LV shopping in Manhattan. The last few years, I did most of the shopping online after going in to look at the item in person.
Last time I went in… I walked out and bought a purse from Burberry instead.