Williams Automotive

Beware of bad transmission people!
I took my 2004 GMC Yukon to Lee at Williams Transmission and Automotive in Napa about 2−½ years ago.
My original transmission went out after 240,000 miles (Pretty Good). I had Lee put a new one in… He said it had a 3 year warranty when he installed the new one.
I use my Yukon for dump runs or when I go to the mountains. I don’t drive it regularly.
I have another vehicle I drive daily.
My Yukon only had 7,000 miles on the «supposedly» new transmission before it totally failed. I went back to Lee and Williams Automotive to find out it only had a two year warranty and I was out the $ 3,000 I spent. They offered no help!
I would never use Williams Automotive again and would recommend others to use someone else.
I took my vehicle to Doug at Classic Auto in Napa.
Classic Auto gives a 3 year, 36,000 warranty on all their transmission work.
Williams is deceptive and dishonest.
Shop around and watch out for the bad guys!
RZ

These guys saved the day! I rolled into town from San Diego on New Years Eve in my 30ft motorhome. I had some concerns about the transmission and searched for a place in town with good reviews. To make a long story short a transmission shop in SD never re-​installed a trans filter when they serviced my trans which destroyed my transmission. These guys got me back on the road with a rebuilt trans in under 3 hours. If this shop couldn’t get this done that day I would’ve had to wait until Monday as everything was closed until the following week due to the holiday.
These guys also due a great service for the local community by collecting used medical equipment for use by people that can’t afford to pay for them.

Excellent! Excellent! Excellent!
I thought I had a problem with my transmission and checked out Williams Automotive & Transmission after reading reviews on Unilocal.Reviews were true. Staff was very honest and professional. They told me they found no problem with my transmission. Changed my fluid and conducted diagnostics. Refused to charge me for service I did not need. As a widow whose husband always handled automotive issues, it was so refreshing to find trustworthy service. I will definitely use this service in the future

These guys are really great! They take the time to explain whats going on with your car. The owner, Lee always calls me himself to go over the options available. And, if the problem is a dealership warranty thing, he will tell you to take advantage of the warranty instead of just doing it and charging you. Thats very rare! Edd, the nice guy at the front desk is always cheerful and friendly. Never rude or impatient. He makes the customer feel very comfortable and at ease. Again — very rare these days. Im really glad I have these guys to help me with my car! Thanks, you guys rock!

Honest and competent!
The automatic transmission in my wife’s car had been acting up for several months, and was progressively getting worse. We live in Vallejo, but someone told us to take it to Williams. So glad we did! We paid them about $ 140 to inspect and perform standard maintenance service on the transmission and diagnose the problem (late shifting). They called about two days later to say that they were very sorry that they couldn’t find the problem with our car and suggested we take it to GM. They seemed more disappointed than we were, profusely apologetic (for mechanics!). But here’s the best part: Now, more than two years later the car has been working just fine! We never did take it to GM and that problem we were having is gone! They did fix it!
Bonus: one of our dashboard lamps burned out so you couldn’t read the odometer without a flashlight pointed at the right angle. They noticed this when writing up the service order but didn’t say anything. They replaced the bulb and didn’t charge us! If you’ve ever had to change one of those bulbs you would know how tedious it is too remove and re-​install all those plastic panels.
This is a perfect example of a friendly and well-​run family operation. Avoid the car dealerships! These guys are great!

I have been bringing my car to Williams for years. These guys will always tell you exactly what’s wrong with your car and how much it’s going to cost to fix it before the start the repairs. They will work with you and your budget, and are honest and honorable people. I just had a problem with my suspension and they helped me get back on the road in no time. It’s nice to know that they don’t take advantage of my gender and try and sell me repairs I don’t need. I am a lifetime customer, and recommend you take your car there.