Napa Chrysler Jeep Dodge Ram

The BBB rates this place as FAILED. I paid for thousands of dollars in service that was never done. Simple things like fix a windshield and replace a rear wiper blade. They will avoid your calls.

STAY AWAY FROM THIS BUSINESS I bought a 2014 dodge caravan in September 2014 First off it took over a year to get my registration and plates (WHICH is against the LAW they have less then 6 months) I got them after September 2015. Second I found a Bolt/​Screw sticking out of the carpet in the trunk and how I found it well it put a hole in the seat and carpet So I took it to get fixed while I was there I talked to the manager of the repair side Brian Holt I said this is covered in the warranty so I want the seat and carpet replaced. They did not do that as a matter of fact I still have holes in my carpet and seat. after they had my van for over a week I got it back empty with 50+ miles on it and then it drove funny. Then I had a family trip to the snow my break light and traction warning light came on. I called Mr. Holt to request repair he never return my call. So I drove up to the dealership (Mind you I live in Richmond so I drive over an hour) and made the appointment in person he told me the next app is over a month out so when the lady made the app for the following Tuesday I was Happy However not for long. I TOOK MY CAR AT THE APPOINTMENT TIME AND MR. HOLT SAID THEY COULD NOT LOOK AT MY CAR TIL 2:30 I AM LIKE OK FINE WHY DID YOU TELL ME TO COME IN AT 8:15 WHAT IS THE POINT IN MAKING AN APPOINTMENT SO THEN MR. HOLT TELL ME i HAVE NO WARRANTY IT WILL COST ME $ 145.00 The cost is NOT the issue The fact that he lied to me then tried to charge me for something I paid OVER 3000.00 for an extended warranty THEN HE LIED AND SAID I HAVE NO WARRANTY WOW THAT IS THE ISSUE THEY ARE THIEF’S AND LIAR’S ###### STAY AWAY FROM THIS BUSINESS #######

My poor 2015 200C was under a recall AND didn’t start. Dropped off the car, and after having it there for SEVEN days, (No loaner or rental) was told that the battery was bad and that I would have to pay $ 505.00 to replace the battery before they could address any other problems.
«Wait a minute, isn’t that covered by my 3yr/36,000 mile warrant?» I asked many times… I was curtly and repeatedly told «No.»
When I said that I didn’t think I should pay for what is clearly under warranty, they pushed my car back out into the parking area for me to take care of on my own. I arrived later that evening, jumpstarted my 200C, took it down the road to Les Schwab where I got wonderful service and the proper high-​performance battery installed for $ 190.00 (I needed the car and couldn’t wait any more!)
I have a claim in the works with Chevrolet Corporate to get a reimbursement for my battery since it IS covered under warranty.
I’m giving Brian one star since once he realized he was wrong called and offered to swap out the battery, (What am I supposed to do with the now used battery from Schwab?) but given the unprofessional way I was treated, even if I have to eat the cost of the battery, I’m not confident my car would be serviced properly or in a timely manner.
I’m taking my car down to Momentum Chrysler in Vallejo today where I have an appointment for the recall work. Paul, one of the service managers there has already been very helpful and I’m hoping for better service there.

Worst dealership I’ve ever been to. The sales associate Jim was very nice, but the financial manager was a complete jerk. They wanted to offer me less than half of what my trade is worth (I got offered by another dealership for 14.5k, and napa dealership offered me 7k) When I told them that I’ll look for another suv elsewhere, the financial manager said «don’t get me wrong, we want your business. But I wouldn’t jump off the bridge or commit suicide if you don’t return». What insensitive jackass would say such thing?

I called them to schedule my free oil change and car wash as advertised on this Unilocal page. I was told over the phone during the scheduling of my appointment that they do not do car washes. When I bought my Jeep last year they washed it. I returned a month later they washed it, so how is it they no longer wash cars at a Dealership that sells new cars? I was immediately transfered to the GM whom did not pick up and I ended up leaving a voice mail. I am cancelling this appointment for my complimentary appointment because I have a feeling they will not honor that advertisement either. Looking at the reviews it seems that in the last several months things have slipped at this dealership and the lack of responses to all this negative feedback from the owner says plenty.

I could not be happier with the service I received from the staff, Susan was awesome, answering all the questions and concerns I had, she knows her stuff, Brian too, was a bright ray of sunshine on all topics of my car and what I needed to get the job done, he even had a rental car for me to use while my car was being serviced. I even got phone calls with updates on my vehicle.
I should also point out that Rico who helped me with the loaner car was amazing, he had the car inspected and made sure that I had proper air in all the tires… love my new friends at Chrysler, thanks for everything
Gh.

If you live in Napa and want to buy a Dodge/​Chrysler/​Jeep, I’ll strongly advise you to keep their deplorable service in mind while deciding. I’ve owned a Plymouth Gran Voyager and a Dodge Intrepid (both great vehicles BTW) but I would NEVER purchase a vehicle that would require any interaction with this service team. Took my in-​laws’ new Chrysler 200 in because the horn kept honking when you turned. When I called to set up the appointment it took at least 5 different transfers (two of them with the correct person) before I could schedule anything. While explaining the issue, I said it started with just right turns but had started occurring with turns either way. The service manager, Brian interrupted me and said «OK, so it honks when you turn right.» Me: «No, I said it goes with left or right turns now.» Brian:“OK so bring it in because you’re due for a computer upgrade and that will take care of it.” Me: «OK can I get a ride home?» Brian: «We don’t have a shuttle available.» Me: «Will you finish the work quickly?.» Brian: «No it will take the whole day.» Me: «I don’t have a ride and live on the other side of town from there. Why is there no shuttle service available?» Brian: (swearing under his breath) «Fine we’ll get you a ride home.» I never received a call telling me it was ready, so I called at about 4pm. Same transfer stupidity until I finally got Brian and he claimed he called and left me a VM at around 2pm. There was no such VM on my cell or home phone and told him so. He blamed their antiquated phone system. Because VMs you leave on OTHER phones get dropped because yours is faulty? Picked up the car the next morning (No shuttle. My wife drove me). Drove the car home and just as I turned into the driveway, and… you guessed it! «HONK!» Called immediately and asked why it wasn’t fixed. He immediately ran off that it was a short in the steering wheel and they would have to order the part. If he knew what the problem was, why the hell wasn’t it fixed the first time around? So we still needed it repaired, so had to make another appointment and had the same «shuttle issue». Then they called back and said they had to order the part and it would be 4 – 7 days before it came in from Michigan. I told them I needed a rental because the honking was constant now. It had caused 3 road rage events and was unsafe to drive. I was told they had no rentals. Me: «So I’m supposed to drive this brand new Chrysler with fewer than 3000 miles on it that has a short in the horn and steering and risk further road rage issues?» Brian: (Swearing under his breath) «Fine we’ll get you a rental.» If there actually was a rental available, why did he start with «No»? Got the rental… complete with nasty odor and cigaret burns. Again, I had to call for an update after a week of silence. Brian wasn’t there and the guy who answered was very helpful. However, he apologized about the further delay, but the part should be there in 3 – 4 days. Me: «What delay?» Him: «The part that was sent arrived broken and they couldn’t repair it. It says here that they informed you.» Me: «Nobody called me.» He apologized but said he would have Brian call me when he came in the next morning. No call. I called in the afternoon and Brian was very nonchalant about it and was annoyed that I was unhappy with the situation because after all, he’d given me a rental. He confirmed what I’d been told but then it still took another week before, once again, I called for an update and was told it was ready. In all it took almost a month to get this repair completed. When I finally picked up the car, the honking had stopped. But on the way home the odometer readout was flashing non-​stop. Called Brian and asked what that was about. I’ll spare the absurd details, but we gave up on Napa Dodge and took it to the dealership my in-​laws bought it from, Yuba City, and their service department reminded me of Service Stations from the 1950s; There were at least 7 people waiting to check in vehicles and it was all handled professionally. The repair was complete in less than 2 hours. Unfortunately we can’t drive to Yuba City every time there’s an issue and we were SO lucky to have a recall notice come up recently and went through the same BS with Napa Dodge, right down to Brian being virtually unreachable by phone. TIP: If possible, go in person. You’ll get far better results because Brian can’t hide behind his phone tree. We made an appointment for 7:30am and dropped it off the night before. No envelopes in the drop off bin, but thankfully we were able to catch someone before they had gone for the night. Said the car would be ready by 4pm but they called to say that they needed to keep it over night. Dropped off my wife to get it and they said the cashier wasn’t in yet so she had to wait. WHAT?! She waited about 45 minutes then demanded to know why she had to wait. Brian gave her the keys and said he’d fax it. Still waiting.

SCAMMERS FRAUDULENT DEALERSHIP I have bought twice from this dealership. Traded in an 08 Wrangler on 11/​08/​2015 and bought a brand new 2015 Wrangler. They never paid off my loan on my trade-​in. It is over 2 MONTHS. Several visits to the dealership and phone calls and they keep insisting they sent it on Tuesday Jan 5^th. They wont provide a check number or anything. It is 9 days later since they claim they finally sent the payment and the credit union I bank with has nothing. Others are complaining about this same thing. Don’t trade in your cars! They wont pay it off and you will be stuck with 2 car loans. SCAMMERS SCAMMERS SCAMMERS They lie to your face rather than making a plan for a resolution. This dealership works hard to screw you over. Don’t get taken like me!

I had an emergency with my wrangler and dropped it off one evening a few weeks ago. There were no dropoff envelops out back, so I left the keys with the manager, Johnny, in an envelope with all my information. Then, silence. I didn’t hear anything for a few days. Its nearly impossible to get a hold of anyone. The woman answers the phone and forwards the calls to voicemail. I left multiple voicemails and just when I was planning to pick the car up to take elsewhere Brian called me back. I informed him of the problem with the car and he said he’d call back. Never heard back. I called the next day and miraculously he answered the call. Over speakerphone I heard him and woman arguing and using profanities. Shocked, I tried contacting the GM, left a voicemail, and never heard back.
When I went to pick up the car, I attempted to discuss the the multiple problems with Johnny. He couldn’t have been more uninterested.
I emailed the owner my complaints. Never got a response. Clearly, dysfunction starts at the top.
Needless to say, I will never be back for service nor consider buying a car from Napa Jeep. there are many top notch mechanics in napa to chose from

AVOID. I bought a new RAM1500 and the finance guy «Lee» sold me a 5 year pre-​paid maintenance for $ 1000 from MOPAR. He was out of forms so asked me to come back and sign the MOPAR contract. I paid the $ 1000 which was listed on the purchase contract as «60 months maintenance». When I came back I was asked to sign a one-​pager for «Essential Care». I asked for a paper with the terms for that to confirm this was the 5-​year pre-​paid maintenance and was told it was the 5-​year maintenance and I would receive terms & conditions in the mail directly from MOPAR. Did not receive anything so when I finally started calling I got the terms: 10 pre-​paid oil changes at $ 20 max each, a max $ 200 value! Sent an email and left voice mails for the GM Smorra, no answer. Went back to Lee and he said it was all a big mistake and would cancel the contract. I would receive a check in the mail in 2 – 3 weeks. Nothing came. Went back to dealership again, Lee nor Smorra were there but the Sales Manager Johnny promised he would take care of it and change it to a 5 year maintenance contract. Nothing happened. Left voice mails, no one calling back. These guys are either crooks or incompetent. I filed a complaint at BBB but BBB rates them already ‘FAIL”. Will have to go to small claims court to get my $ 1000 back. Also kept in contact with MOPAR — they kept telling me to get back to dealer, never told me I could simply cancel myself within 2 months. They only told me when the 2 months was passed that I could not cancel anymore… Do not buy from MOPAR either! Next time I’ll read the reviews before I buy.

Can I give 0 stars!!! They claim to have an express lane, but they never can actually take you in when you drive in and don’t only take 30 minutes. I tried to call to make an appointment for an oil change… They said I could just drop by. I dropped by and they couldn’t take my car in because «all their guys were on lunch». Finally called and complained to they took me in, not thirty minutes but an hour. So… Dropped by today and they said they couldn’t take my car because they were backed up and said the last only change they do is at 1pm… But they close at 5:30 pm. Don’t advertise for a service you can’t and have never been able to offer or keep up with! I’m taking my car elsewhere and would never recommend anyone to service their car here.

DO NOT BUY A CAR FROM THIS DEALERSHIP. A lot of funny business has happened with workers who were in charge of filing paperwork. It took 6 months and hours of yelling at them to file my DMV paperwork! The warranty was never process so I was out $ 3500 on repairs! Terrible customer service and lies, lies, lies. They will NOT call back. Don’t bother with this dealership!!!

It only took 3 months for them to get a check to the company where my last car was financed. They hurt my credit. They just gave me the run around and said that they sent the check to the wrong bank, then said that they didn’t have time to write a check. Just a bunch of lies.
STAY AWAY FROM THEM.

I have a Dodge Ram with an Airbag Safety Recall.
I call and leave a message with the Service Department so that I can make an appointment to get my safety issue addressed but I only get voicemail and nobody returns my call.
I’m very disappointed with my own experience and somewhat concerned now after reading the negative reviews here.
I’m a long time Napa resident who has previously bought two cars from Napa Chrysler Jeep Dodge Ram.

Brian, john, and Patrick are the worst customer service department I have ever been in contact with. My 2014 jeep has had nothing but issues. Out of my control issues. Alignment, going through tires every 17k miles. The exhaust had recalls, gear issues, along with electronics issues. Car has been in the shop more times than we’ve had it at the house. Left messages with them, no call backs. Called better business bureau, got a case going with the dealership. Not sure what else I can do? If I could give them negative stars, I would. They lie…

I’d give this zero stars if I had the option. Here I am a 19year old lady shopping for her first car, the car I was looking at online was sold by the time I got there. I wasn’t shown anything else except the stuff on the front line. I took one test drive. I felt highly pressured to buy the car. Eventually I did, signed the paperwork and everything. Reminder for down the road ‘I was told I wouldn’t have to worry about a smog check til next year’
Drove off with a used 2013 Chrysler 200. Yay me! Well the bank they used wouldn’t accept taking the loan unless the dealership dropped the price, Awesome for me.
Now come 3 months later, STILL haven’t received my license plates. I go to the DMV and I’m told I need a smog check done. Which when I bought the car I was told it was already done. So I go back to the dealership, where I am directed to 5 not 1 But 5 different people to actually tell me what’s going on and that they didn’t do smog checks. Eventually I had to pay 60 $ (that I wasn’t planning on spending) for a smog check, because these idiots like to give me the run around. Totally unprofessional and they don’t give a rats ass. They rather take advantage of you than help you. Don’t make the mistake I did.

Wish I’d checked Unilocal first! Would have saved me FOUR hours of my precious time thinking I was negotiating a deal on a used car, only to find out they were faking me out the whole time! How humiliating! The price went up not down! The pricing you see in the ad will not be there when you arrive! Don’t trust these guys, I will never go back there!
Guess what guys, another shitty review for you!

Don’t even feel like this warrants 1 star. Horrible experience with the service department. Finally had issue resolved by the corporation. Will NEVER do business with Napa Chrysler again. It’s a pity because my car buying experience in 2011 was stellar but unless they remove Brian from their service dept they will continue to loose business in my opinion.

Worst customer service just for a oil change took more then 2 hrs. is that what you call express lane oil change?
Definitely not coming back.

I have been trying to make an appointment for a recall repair for 2 weeks and all I get is Brian’s voicemail. This is calling at different times thru out the day.
Today Brian actually answered the phone but when I asked to make an appointment he transferred me to yet another un identified voice mail box.
I also tried email but no response. If they are too busy to take calls it makes me wonder what kind of service they provide.
I’m going to take the suggestion of the other reviewers and go elsewhere. What a shame that they are not interested in my business, I have dealt with this dealership for many years.