Blackhawk Body Shop

Miguel came to my home to change a flat tire for me this evening. He was nice, professional, and quick. I would recommend their towing service highly. He made it out within a ½ hour of my request. I’m very happy and will definitely use them again.

I got my car repainted at Blackhawk Body Shop in late 2014/​early 2015. I originally took my car in for an estimate early August 2014, but being considerate (on my own) because of the earthquake damaged cars, which occurred later that month; I was okay with taking my car until the scheduled October date. Well, I waited and October passed, all November went by and finally they got my car in until December and they finished it 4 – 5 weeks later until January. I guess being a nice guy doesn’t always pay off…
Anyway, I’m not here to talk only about the lengthy time it took them, but the great job they did on my car. They painted most of my car and matched the paint well and also replaced the front bumper and windshield too.
What I didn’t like was the «hook» to get me to do business there. They offered «Complimentary Detail For Life» and I asked for a written statement and all I got was «Don’t worry, we’ll take care of you». I had the choice to go to ANY body shop and one offered to pay HALF of my insurance deductible of $ 1,000. I opted to stay with Blackhawk Body Shop because of the «Complimentary Detail For Life».
I called a few weeks ago to set my 2^nd car detail and a woman said that the promotion of «complimentary detail for LIfE» was no longer. I told her that I’m not taking in my car to get painted now and she apologized and told me the promotion was no longer. I again reinstated that my car was painted during the «Complimentary detail for life» promotion and she again apologized (with a very disturbed voice tone) and said, «we don’t have that anymore». I asked for an explanation and I was told for a 3^rd time that the «Complimentary Detail for Life» was no longer. I thanked her and that was that…
In other words, I was lured and I feel that Blackhawk Body Shop lied and basically charged me $ 500 for ONE detail. Where do I get the $ 500 figure from? It’s the money I could’ve SAVED off my $ 1,000 deductible if I had gone to another body shop that offered to pay half of it and even if they didn’t offer «Complimentary Detail for LIE».

Place is a scam …

I am so grateful that Blackhawk Towing answered our desperate call on Christmas Day when our car broke down 85 miles from home! Our driver was so friendly and accommodating, and had the truck nice and warm for us after freezing in our dead car. It was a logistical nightmare dealing with our insurance trying to find someone open on a holiday, but Blackhawk was the first to respond back to them that was willing to go that distance. Originally we were suppose to figure out our own transportation since there were no trucks large enough to fit two passengers, but our driver managed to track down the other truck in his fleet so we didn’t have to deal with yet another car/​Über/​cab situation! So professional and friendly, it made a bad ordeal bearable. Give them a call if you are in a bind!

I recently took my car in to get fixed because a car had backed into mine. The insurance I was dealing with suggested I go there and I’m glad I did. Excellent service! Everyone working that I dealt with were super friendly and my car looks amazing!

Here I am again. Somehow my car is a side swipe magnet when parked in San Francisco. I also have a road debris collecting windshield when driving on highway 80. All of this happened in one week. I immediately got into contact with Brent at Black Hawk Auto. I received an appointment to my schedule fairly quickly. Upon arrival Brent immediately in a very professional manner, ran down what he was going to do to make my car whole. However there was a problem, what about my windshield? The windshield was a different claim. Brent simply made an appointment with SafeLite glass to have the work done at his shop. Now that’s service! My windshield and bodywork done on the day promised. My car looked brand new. I’ll tell you this, if can make it to Black Hawk Auto do so. Pay the tow truck guy an $ 50, push it there or whatever you have to do. You won’t regret it. Black Hawk Auto is the best!

Blackhawk has worked on both my Husbands and my vehicles. They have done such an amazing job both times. We will not go anywhere else ever again. Their customer service was outstanding and their work is great. They were able to match the color of my husbands car perfectly and you would never know that it had been banged up recently. Thank you Blackhawk!!!

I’ve had work done twice at Blackhawk, and both times they’ve done excellent work. They are courteous, professional and their prices are reasonable. They will go the extra mile to please their customers. This is the embodiment of a reputable, local, small-​town business. The pride they take in their work is evident in all they do.

I brought my bumper down to get painted and they did an exceptional job and the color was matched near perfect. Brent gave me a very good deal and the job was finished in the time frame that was given.

I dread going to auto shops for anything. I just feel like I’m going to get taken advantage of and will just agree to stuff to get it done. From the second I walked in, I was greeted by a friendly face, (Martin Hernandez) and was taken care of professionally. He was prompt, straightforward and was able to help me out professionally and efficiently and my car looked as good as new. The customer service and the work exceeded my expectations and I highly recommend this place. I will definitely tell others to come here.

I came here to get an estimate on a possible bent frame on my van. Martin came out, took a look, and told me an alignment would go a long way, and that I could get it done cheaper at a tire shop.
It’s rare to find this kind of honesty in a business. I know many other body shops would have blown smoke up my ass and taken me for a ride.
Thank you Martin for your integrity. This is the body shop to go to in Napa.

Highly recommend Blackhawk Body Shop, top notch service! Everyone that works there is friendly and attentive. They call you with updates and fast car return. Take your car here and you will not be disappointed!

I’ve had all my body work done here by the guys at Blackhawk and it has always been top notch! They’ve always been on top of notifying me when things have come up while repairing the vehicle and just some of the most friendly bunch of people to work with!
But what brings me to this review is nothing big, but something small, and in the end it’s the little things that add up to something great. I called last Thursday and spoke with Brent about getting an emblem removed off my new car that didn’t tickle my fancy. He just told me straight that it would take fifteen minutes and that would cover removing the emblem and polishing up the area. He then told me it would be on the house. Which brings us today, I show up but Brent was out to lunch, but Martin steps up and without question honors Brent’s deal of on the house and less than fifteen minutes later it’s done and I’m on my way!
Like I said before, it’s little gestures like this that really make a business shine! I recommend Blackhawk Body Shop highly to anyone!

The other day while working In Napa, I pulled the front of my car over the sidewalk. When I went to drive home, I heard a horrible scraping sound and realized that a plate covering the bottom of my car’s engine had come loose and was dragging on the road. The car was not in safe condition to drive home.
Using Unilocal,I located Black Hawk Body Shop as the nearest automotive related business and slowly drove over there. When I got there, they were very friendly and knowledgeable. They understood the situation and wasted no time putting my car up on blocks and removing the dragging plate so that I could safely get home. I offered to pay them but they would not take money for this Good Samaritan work.
All I can say is that I’m grateful, and that these are good people who work there. Thank you guys!

Brought my mother in-​laws car here and the quality work is top notch. They handled the insurance company and the rental company. Great service and they even buffed the head lights just to do it. Quality work, great service, I would definitely come back if I need any more work done on my car.

I’m a regular visitor to this repair shop and I’ve nothing but great ratings for this place. Brent the owner is very compassionate about the work done in his shop to the point of perfection. I’ve visited more than one auto repair shop and had more than one car, Blackhawk is the best. I’ll drive more than 30 miles to get there and it’s well worth it. Make an appointment, go to location, meet Brent and know you will receive the best service and price to repair whatever your car needs. I highly recommend this place as well as many others.

Wow. They did beyond expectations. My Lexus is300 drivers side rear door, and quarter panel was dented nd scratched. As well as the wheel, nd they fixed everything like new! To match the paint of the whole car. Just to make it better my gas lid had a small dent nothing big, bt they fixed it for free, my rear bumper on the passegers side was cracked and dented, and they painted it to match the cars color, they didn’t repair it.(because it was from another accident) bt they painted over it for free, I thought it was really thoughtful of them! In all Great WORK!

My passenger door was damaged, after Blackhawk finished the work, the color was off and the damaged door still had damage. Also the rear passenger door now had scratches and the wrong color and the front fender and front of bed had buffer swirl marks in my black paint trying to blend their bad paint job. The new body shop was shocked at the poor quality of the work done and the damage caused by Blackhawk. If you care about your car do not take it to this horrible body shop.

Blackhawk is simply the best. I wouldn’t take my car anywhere else, and I would drive here from out of town even if I didn’t live here. They are meticulous, do excellent work, and their customer service is impeccable, too.

After taking my car back to the dealer and having them send me to a body shop across the street that said they would have to replace multiple components to my car and I’d need to contact my insurance… I was worried. I just bought my car, know nothing about cars and was not keen on spending even more money on my car.
I contacted my insurance and the claims adjuster recommended these guys. The claims adjuster said it may even be a quick fix that wouldn’t cost me much of anything so the next day I dropped in without an appointment.
The owner, Brent, was very nice and was able to take a look at my car immediately. The car door was fixed in a matter of about ten minutes and was such a minor job that they didn’t even charge me for it. My car door looks and opens perfectly now!
Knowing that my insurance carrier works with them, I don’t want to say I’d be excited to work with them at some point but I feel good knowing that when I need a body shop for some more serious work I have a very good one to go to.