Dan Shavlik’s Rv Service

Dan was so helpful. He stayed late so we could drag our rv (from 4 wasted days with a useless mechanic in our neighborhood) to his shop. He diagnosed the problem that night, got the parts overnight, and gave us the first appt the next day to get us on our way, even though he is booked way in advance. He repaired our generator with an inexpensive fix, instead of requiring a huge wiring job. He is smart and we will use him for future maintenance and repair. The repair was completed mid-​May and they were struggling then with a new system for merging old and new records so it took a few extra minutes to sign us in as Dan was the one who knew how it worked. No big deal just plan a few extra minutes at the counter. Dan and his staff were all super nice.

I received a comment from the owner almost a year after I left my review. One he obviously cannot remember the facts and timing of my visit as I was only there for two days and not a week total after he recommended the business in the back to change my oil because he did not want to. The owner himself told me to just leave my bus there until I got the oil changed. Two if he had actually read the review he would clearly see the major problem in not you policy but the idiot that you had working for you in the front office. Unbelievable! From the reviews It appears you have managed to completely underwhelm others with you customer service.

I would have checked in at the office if it had been open. I was dropping off on a Sunday which had been prearranged. I was told by your office to drop my trailer off in the lot. What a cop out to blame the poor customer service on me not going through the office. You are the owner and you blew me off. You are correct on one point. Your office was a lot nicer than you were.

«F**k off you arrogant prick!». Those were the last words that Dan Shavlik said to me as I walked out the door. The words before that? «You can pay $ 1000 or you can get the f**k out!» That’s when I got up to leave and I heard his last words.
If it weren’t for other bad reviews on this page, I would find this story a bit hard to believe. It’s all true.
When I walked into Dan’s business about 20 minutes before that and told his office manager what I needed, she went to get a form and couldn’t find one. Then she and Dan started arguing about why there were no forms and what the next number should be, right in front of me for the better part of 5 minutes. That should have red flagged me to leave.
When they finally stopped arguing, I told them that my RV’s generator wouldn’t stay on, that my brakes would stop working and then suddenly work just fine again, and that none of my three batteries would hold a charge (even though two were brand new) indicating some sort of electrical problem. Without test driving or even looking at my rig, Dan said my generator probably had the wrong oil in it, (it had been changed a few hundred miles earlier by an RV place in San Jose,) and it needed an oil change. He then went into a long explanation of the properties of oil. He then said I needed a new master cylinder for the brakes. He then told me for the charging problem, that I would need a full grounding service at a cost of $ 300 — $ 500. Because of the cost of the master cylinder and the «full grounding», I asked him if he could look at the rig and then give me an estimate, in case it might be something else that was less expensive. He then gave me a long explanation of electronics and said he knew what it was and he had been in the business 25 years and I shouldn’t question him.
I told him I wasn’t questioning his abilities, but since I’m no expert and my description of the problem was likely not complete, wouldn’t he want to look at the RV before telling me what the problem was and how to fix it. I asked him if he could look at the RV and give me a call with the cost after he did the diagnosis. First, he refused, but then he said, «Fine, but it’s going to cost you $ 200 for an estimate») When I asked him why so much to just give an estimate, that’s when he said his time was valuable and the fix was going to cost approximately $ 1000 for the three items. I could either pay it or get the f**k out.“
I’ve been to dozens of mechanics in my life and I’ve never had one diagnose a serious problem without looking at the vehicle and test driving it. I’m no mechanic, but since all three items happened at the exact same time, one might think they are related. This was never considered, because Dan never looked at my RV. Dan’s office is both incredibly unprofessional in the way they talk to customers, which is obvious from the other complaints here, but it’s also possible, he may be charging customers for things they may not not need due either to incompetence, or worse, specific intention.
Buyer Beware!
Epilogue — Took my motorhome to my normal car mechanic, back in the East Bay, who I have used for over ten years. The master cylinder did need to be replaced. However, the battery charge problem was caused by a loose wire and the coach electronics kill switch that looked like it was working, but was not hooked up. Cost to fix — 30 minutes of labor versus the $ 300 to $ 500 Dan wanted to charge me, while refusing to look at the rig. Generator needed a new fuel pump. Complete mis-​diagnosis by Dan, because he was not willing to test drive or examine my rig before telling me what was wrong.

Been taking various RV’s (motor home, 5^th wheel) to Dan for years. He’s extremely knowledgeable, provides good service at competitive prices. Cordelia RV, where I bought the 5^th wheel said they could not get a replacement door for my storage compartment. Dan took care of it a a few days. I don’t know who Steven and Charles dealt with, but it sure doesn’t sound like Dan & his wife.

We are in a rental rv with no working front AC and a broken generator which means no AC at all with 2 dogs and temps in the 80’s. Everyone we call is booked and can’t help.
Then my wife got dan on the phone who said he’s over booked as well but come by at 2.
Fixed everything in 2 hours and save out vacation. Absolutely the best rv service we’ve ever had

Great Place, great people. Dan is very knowledgeable, lots of parts, fair prices