Century European

I’m unhappy to say that my car breaks down far too often. I know however, that all I need to do is make a phone call to these guys and I’ll be up and running again in no time at all.

I’ve been a customer for Centry Eurapean for several years already, and i’ve never had a problem with them before, they have always been honest and truthful with me, and in few ocations they fixed my car and I made my payments even a week after they fixed it. I think, they have great integrity, and they always do the best job. Maybe for some people its too much money for them to pay but its worth paying for. Personaly, I’m very content with the results from their hard work on my car. From a personal stand point, I advice everyone to consider going to Century Eurapean for any help needed with your car.

It was my first time to try Century European. I went in for some scheduled maintenance. They said I needed a clutch replacement. I received the vehicle back the next day with a new clutch and a Horrible knocking sound in second gear!!! My advice is to please go somewhere else for a clutch job

I’ve lived in American Canyon for many years, so I started taking my vehicles to Len at Century European a long time back. Although Len is a very personable guy, over the years, I’ve found that their prices are somewhat higher than a lot of other shops, for comparable repairs, but fairly reasonable for others. I’ve had several cars worked on there, without complaint about service or price. Awhile back, I brought my Volvo in for several fairly minor issues. Two of the power windows had began not closing correctly, so the noise when driving on the freeway sounded like you were in a wind tunnel, the whistling noise was loud enough to give you a headache. Both front vanity mirror lights were out, as was the trunk light. I took the car back in a total of three times, since they’d continually «forgot» to do a few of the (few) jobs requested, or the things they’d worked on started doing the same thing within a few days. I finally got so frustrated after the third trip, I decided to look for a new mechanic. I still have no trunk light, one of the two windows still whistles, and won’t close completely, and the vanity light bulbs were never changed. I actually took a list in with me, (all three times), so I am at a loss to understand the many oversights. It’s too bad, since I like to patronize local shops and services, and the location is very handy.

In SEP of 2011 I brought my mint condition 1975 Caprice Classic convertible for some uncomplicated repairs which included a new A/​C, jammed blower switches, new power steering unit, etc. and the car was returned to me with a cracked dashboard.
Initially Len assured me that he would” make this right” for me. These 70’s dash boards are a vintage item and irreplaceable. So when he found out that the only real option was to have it removed and restored by a proffessional he flat out refused to pay for the cost. He did volunteer to remove it and reinstall it. But I hesitated to let him touch the car further since they had already been negligent once.
In JAN 2012, he was subpoenaed to th Napa County court and I was awarded a judgement for ²⁄₃ of the cost to restore the dash. But I have yet to collect it as he has chosen to hold out. My next step is to have the sheriff issue a levy because somewhere along the line he has taken a leave of his senses and thinks that he doesn’t have to pay attention to a court order.
I thought I could confide in this person to take care of my personal property and to further take responsibility for new damage when done. I cannot and neither should you. Further investigation has revealed deeper damage to my car and all I can say about it is, «find yourself a different auto repair shop».
He will not be fixing (or damaging) this car or any one of my other cars again.
Consumer beware!

Based on our experience in August 2011:
The owner Leonard came across as a nice guy when we brought our car in for a smog repair. We followed Leonard’s diagnosis for necessary repair, and it failed smog AGAIN. This was on a Friday, and he said come back on Monday and he’d take another look.
Monday came around and he refused further to help. So, with a car still failing smog and needing repair, we want to another repair shop and discovered… to do smog repairs, a shop needs to be licensed and have licensed repair technician.
Shocker: Century European is NOT licensed, does NOT have licensed technicians
We asked Leonard about this, and he denied it. With his «encouragement», we took our complaint to the Bureau of Automotive Repair.
BAR reviewed our complaint and found 5 violations with what Century European had done.
With BAR’s help, we requested and received a full refund from Century European for the diagnostic fee as well as the repair work done on the basis of the diagnostic. Noteworthy, while Century European did send a refund, no apology or admission of the wrong information they had given us.
To respond to the reply posted by Century European 7 months after the problem…
1) «We apologize that you were not happy with this service.»
As the owner Leonard was less than apologetic when we discussed the problem with him, Century European’s acknowledgment 7 months after the issue is noted. Appreciation really goes to Bureau of Automotive Repair which assisted us in getting Century European to follow the law
2) «All work that was done was completed elsewhere.»
The issue is that Century European was not even *licensed* to do the diagnostics for any smog repairs. But that aside, we did not choose Century European to do the repair because we got it done elsewhere for alot less than what Century European wanted to charge (about 25%). And since we got a refund for that cost, we actually saved Century European money…

We had our Audi repaired here and are extremely satisfied with their work. They were affordable, trustworthy, and very thorough. They didn’t perform any unnecessary repairs without our consent. They printed out a spreadsheet letting us know everything our car needed done when we have the funds to pay for it.
They will definitely be our mechanic for all our future repairs to our cars.