T-Mobile

Team members were All chatting while people waited. They had no rush to attended customers. Guy took a long time to grab one phone from the back. Manager was in back while customers waiting. They just didn’t seem to care about anyone except them selves.

I think they have good customer service. When i came in the first time jeff was not pushy at all he answered all my questions even though i decided not to get a phone. The second time he made the process smooth answered all my questions switched my phone and even offered my boyfriend and I water. He is cool. Ask for jeff.
The only downside to this Tmobile store is i saw absolutely no diversity. Very disheartening. But customer service is good.

I want to take the time to commend Manager Greg and sales associates Yuri and Jeff! Being new to the area and in need of a new phone, Yuri was incredibly pleasant and hooked me up quickly with a Samsung Galaxy 5 which I love. He was very knowledgeable and made sure my many apps were transferred properly. Today, Jeff provided excellent customer service with an issue I had with my phone. He was very personable and knowledgeable as well, making sure all my apps were in order and made sure my gallery photos transferred properly. I truly appreciate the quality and friendly customer service I have received at this particular T-​Mobile store. Greg the manager has done an excellent job in training his people well to meet the diversified needs of the clients. Furthermore, he makes sure his store is clean and presentable which is one aspect I deem important with any business. I wholeheartedly endorse the T-​mobile store in Moreno Valley off of Day Street and highly recommend that T-​Mobile customers go there to have their individual phone needs met. You will receive outstanding customer service by friendly, knowledgeable, qualified associates!!! Thanks again Greg, Jeff and Yuri. You guys rock!!! Sincerely, Roland Espinosa… one very satisfied customer!

Tmobile is the best service better than att verizon sprint all the carriers tmobile and metro pcs are the best and the people working here are pretty chill and help u out with whats needed

Tiffany has been assisting me with my T-​Mobile account for over 1 ½ since I’ve had my account. She’s a pleasure to work with and she always recommends the best products. As a customer she makes me feel very welcomed along with the other staff. I also love their shirts very colorful and vibrant. T-​Mobile is the plan to choose.

My experience at this tmobile was very good!!! Tiffany Q. The lady that assisted me was extreamly helpful, kind, and answered every question! She will forsure be the person i contact or come to this store if i had any questions or concerns with my T-​Mobile account

After 4 long hours dealing with AT&T customer service in store and over the phone we were so please to come into the tmobile store and have the exact opposite. Tiffany was efficient and friendly and did just about every for us! This will be our home Tmobile store for sure! Thank you again Tiffany Q for our help!

The absolutely worst first/​last impression ever. My husband and I stepped in to buy the Tech21 case since they are the only carriers that offer the brand. We thought it would take literally 5 minutes to select the case and the screen protector, check out, and be on our merry way. Fast forward 15 minutes later as we watched more customers stepping into the location while there were 4 team members BSing behind the register.
FINALLY, a team member that was assisting another customer approached us to help us check out. The mobile checkout he was using was not working so he was frantically trying to find another one before he gave up and tried to get on a register. This is the point where I left, but my husband told me that the guy helping us out turned around real quick to speak to the customer that he was helping previous to us when another team member swooped in on the register. Luckily, I had already stepped out because I sure as hell would’ve chewed her out to next Friday.
So not the experience I was anticipating. Never again.

T mobile use to have unlimited internet and it meant just that, now its only 5gb but my phones say unlimited next to my bill cycle. Who only uses 5gb? I use that in a week Think about it. Everything is damn near internet based and t mobile acts like they allow REAL unlimited internet usage.

Tiffany Q helped my family and I open up a 4 line cell phone plan and do a cancelation — her customer service was amazing & made the experience smooth and stress free.

Worse customer service Ever !
Watch out for a worker named BoB he’s older man no with professionalism what so ever rude and very argumentative! Why he even works there I have NO Idea !

Wait was extremely long with only 2 customers ahead of me, employees were conversing with each other, I was trying to upgrade but ended up leaving across the street to the moval mall where they have 2 kiosks that were very helpful, less busy and better customer service

At first it was Rafael who gave us the quote. He was very informative and helpful. We waited fir an hour but it was worth the wait. Then we were decided to go with T Mobile and came back, Nancy took care of us. She was so great and very helpful. She even walk us through some tips on how to use an android phone … i would definitely recommend these 2 peeps. awesome experience with them!

Busy location because they get the job done. Byron is the man.

I waited 45 minutes just to be put to the side. Majority of people that work here are Black so they naturally helped only Black people. I was contemplating upgrading for another 2 year contract but unfortunately I’m considering other phone carriers. It’s a shame, T-​Mobile has lowered their customer service standards. I used to love them for that. Not anymore.