AT&T

Chris did such an amazing job explaining my bill to me and everything else going on with it. He really went out of his way to find a solution. I most definitely will be coming back and visiting him!

I had gone to this location in December to buy my iPhone 6s and a tablet. The man that helped me seemed nice enough and was helpful. I left with the phone and tablet in hand a happy camper. Fast forward 2 months later and I realize my bill is way higher then it should be. I look and see that the sales rep. Added a line which averaged about an extra 50 a month without my consent or knowledge. According to customer service the notes on my account stated I brought in a iPad that I previously owned to get connect which was a complete lie and never was even discussed. I will never go back to this location

:(need more workers took too long to write our name down then after writing our name we waited another 20 minutes. but Andy at ATT was great. Thanks Andy you get 5 stars.

This store doesn’t even deserve 1 star. I decided to leave Verizon (as they are WAY expensive) & join my husband’s family as they left Sprint to join AT&T. AT&T gave us a great deal, after all there were 16 new customers they gained. BUt Instead of being grateful about gaining 16 new customers…2 days later they call my husband’s bro, who’s in charge of the account, saying they have turned off the phones because he is trying to commit fraud by using different social security #s to open up different phone lines, using different addresses, & going to multiple AT&T stores to try to activate 16 lines. I’ve already gone back to Verizon, but AT&T refuses to release the line –_​– So looks like I won’t be able to call anyone including family on Christmas. All AT&T can say is that we have committed fraud and they won’t release our lines for 90 days. Thalia and Chris from this store are worthless and don’t care to try to help us even though they saw all 16 of using the store, and we handed them all of our Sprint & Verizon phones to transfer everything over. If they had any common sense they would see that there’s some kind of error on their part, but an apology is too much for them. So disappointed with AT&T!!!

WORST CUSTOMER SERVICE EVER!!! I came in and wanted the IPhone 6s ROSE GOLD! The associate GABE! Told me they only had it in the 128G! I said okay and he ended up transferring all my data over to that phone and turns out it was the GOLD one! I am sure that he did it on purpose! So he can make money from me! so the associate told me that if they did not receive the pink in by 14days they would not charge me the restocking fee and he even told the store manager «JOE». So 1 week has passed! No phone call, no nothing. So I end up calling Gabe, his phone was off and I left a voicemail and plus I called Joe and he just ignored my call. So the next day I ended up going there and asking them the status of the Rose Gold iPhone 6! They got the Nerve to tell me that Gabe did not make a mistake! Are you serious! I told him I wanted the Rose Gold! Is he color blind?! Can’t damn Read?! And the manager did not even come to talk to me, just the associate! So I left and came back and returned everything and told them I am not gonna pay for the restocking fee! They still charged me but after I left I called customer service to reimburse my money! I don’t recommend anyone to go there! They are not trustworthy! They are liers! They try to take your money!

Full disclosure: I’m new to the area but not new to att and have visited several stores all over California. Now the review.
Staff gets the job done so long as you know what you are in there for. I went to get a new iPhone on the next plan, the following are the good and bad things that happened:
Good
— greeted at the door and saw a rep immediately.
— rep verified the phone I wanted was in stock
— rep handled my 2 transactions (paying off old phone and buying new phone) in succession without missing a beat.
— checked my account to see what offers might be relevant, I declined and he accepted after 3 hard No’s (which is basic sales technique)
— got me out in under an hour.
Bad
— too many reps, not enough customers. It can make a timid customer feel overshadowed or crowded. Plus seeing them standing around looks a little unprofessional.
— rushed me to signature screen without showing me the next contract. I had to ask to go back so I could read the installment contract which in turn led me to adjust my purchase.
Analysis: they could do with fewer employees or at least have them out of site so they don’t have the ominous group presence. They are inexperienced sales persons who are still learning. They could do with a little more training in guiding customers without pushing them to increase sales and better reviews.

STAY AWAY FROM AT&T. If there is a negative 5 I would so put it. Awful customer service. Don’t ever go to Candice she is condescending $!%&$. I was told by Bryant who had originally helper me that I wouldn’t be charged for an activation fee. Didn’t even ask not to be charged. I was told to just go into the store and I would be taken care of if i was charged on my bill. I went and nothing. I was basically told i was a liar. Candice told meit was not possible i wouldn’t be charged an activation fee. That Bryant didn’t know what he was doing. All the employees looked at me like I was an alien. Treated me with such direspect. I left the store fuming. When I left I called to speak to the manager and was told it was Zoilo. Zoilo wouldn’t take my call. When I asked for the general managers number they gave me a wrong number. I called another store and I was told the actual managers name is Joe and was given his number. I called him he didnt answer and didn’t return my calls. Not even a month with these A holes and this is what I get. I’m switching to Verizon and I recommend to everyone out there stay away from these awful people. Not worth our time and money.

I gave them another chance after my last post. Thinking maybe it was a bad day for them. I experienced the same BAD customer service. So I’m truly done with this store. Unilocal made me give a star cause I would not have given them a star.

Don’t go here, thieves, lairs and crooks work at this store. HORRIBLE!!! Tried to keep a phone and not give me any money back. Will not let you see paper work until transaction is close. Then try to bully you if you protest.

I live in Temecula and I went to this store (45 min drive) because this AT&T is much more knowledgeable and helpful than the one in my city.
The people who work there are very friendly and got what i needed done very quickly.
I just wish that AT&T store in temecula can be like this one in moreno valley.
Thank you for providing a very good service.

HORRIBLE!!! Don’t shop here period, Manager wouldn’t sell me a phone at full retail! Been a long time AT&T client but today takes the cake. I’m on a 2 year upgrade cycle like everyone these days and bought a new phone about a year ago. Since these guys are on commission store Manager refused to sell me a $ 700 phone as I guess he thought he could make more commission selling a new contract/​phone this weekend…

By far the worst customer service AT&T I have ever been to. I called about a product and they said they had it over the phone. I show up and they have it but it’s the wrong color and memory space. When I upgraded so I can get s discount I had to do the NEXT program? which u basically pay the full retail price of the phone. no discount. workers there BS just to sale and meet their goals. Both managers suck there — a big round man who says he can’t do anything and just apologies it’s out of his scope. a blonde girl who just stands around looking pretty and sends to you to the round man. everytime I call to speak to the manager they don’t pick up or he’s out lunch or he left early. rude and not truthful workers here !

One of the worst customer service experiences! Melissa Rosepac, the sales associate, sold me an iPhone 6 that was used. When I went back the very next day to solve the issue she quite frankly told me she was busy. Unapologetic and annoyed. I was appalled. I set an appointment with the manager for the next morning after speaking to customer service on the phone and when I went to the appointment and explained the absurd reaction I received from the employee, he said nothing. He just gave me a different iPhone 6 and charged me the restocking fee. I’m quite stunned how they sell used phones to customers and think they can get away with it. It’s not my job to check the history of my brand new phone in order to make sure I was not deceived. Customer service is everything and I was treated like nothing at this store. Incredibly disappointed and I’m never coming back. Make sure they open the plastic around the box in front of you. Don’t accept a phone that is out of the box and wasn’t opened in front of you especially from AT&T.

I ordered a new smartphone by telephone, but received the wrong model 8 days later. I was advised that since I needed help setting up my phone and transferring data that it would be advisable for me to visit an AT&T store. I resigned myself to this after much thought as AT&T store customer service is always rated so poorly. To save myself a wait there I decided to call and make an appointment. I called the store, only to receive a message stating that their customer service staff were helping other customers. I was given a choice to be connected to a national telesales agent. That’s it, nothing else. I waited on the line, hoping to hear some other option, but only rec’d the same recording about the staff waiting on other customers. Finally, the system said a cheerful «Goodbye» and hung up on me.
Does this sound like a company who is thankful for my business? Or, wants to be of service to a potential new customer? Big business is too big for one small customer it seems. This customer has been an AT&T consumer for over 10 years, always paid my bill the day it was received, and who tries to practice the Golden Rule. I’ll soon be looking into new service with another company. You know, it’s sad, in past years business owners read their reviews and cared about what customers thought of them. They said «I’m sorry». They said, «I/​We made a mistake». Corporate big business has no top dog, just Boards of Directors who keep tabs of their money, and nothing else matters. They forget that God is in charge and will be reviewing their behavior when their time comes. It’s called «What goes around comes around.»
P. S. After reading all the negative reviews about AT&T, why are you folks not moving to another company? Don’t be foolish, there’s always better service out there. And if there isn’t, continue to move on ’til you encounter the good guy. There’s always hope.

Long wait & poor customer service!
My relationship with at&t of 15 years is now over! Your bad customer service and rudeness of this branch is amazing! I don’t know how corp. tolerates this. The manager is aggressive. The employees are mean!

Went to purchase a Microcell. The sales person had me waiting 39 mins in hopes to sell me other products! I informed him I was in a rush and he got an attitude and just had bad customer service all the way til I left. Never will go back again!

I walked in and asked to exchange an iPad air and the representatives said they didn’t have the iPad air 2 in stock. I told them the website showed they had it. The representatives here are clueless. Anyway, this store has the absolute worst customer service I have ever experienced. I went in to exchange an iPad air that I bought yesterday because this location had the iPad air2 in stock. The manager wouldn’t waive the restocking fee even though the item was not opened. Long story short, I called the original store I purchased the iPad air at and they had no problems waiving the restocking fee for me. If all corporate stores are supposed to be consistent with policy, why would I need to drive all the way out to Rancho Cucamonga to get a restocking fee waived? The manager had an attitude and wasn’t helpful at all. I just added 2 new lines of service and with the way he treated me, I should’ve just canceled service. Bottom line is gross adds is what makes a company profitable and the store manager at this location was beyond rude. His district manager will surely be receiving an e-​mail about that.
Go to a different AT&T store if you want to be treated with respect and have representatives willing to help you.

The employees are all liars at this location. Don’t waste your time at this location! Take your business elsewhere. I had an annoying experience here and will never set foot in this location. First clue that the place is off is that a guy claiming to be a manager was wearing high water pants and shoes workout socks. What a tool. Just drive the extra ten minutes to the Chicago location.

Went in to get an upgrade. Unfortunately due to issues with ATT online ordering, I wasn’t able to get an upgrade but the customer service was fabulous!

Misinformed me about package and lost all my contacts that are now iretreiveable. Sold me extra crap, and i won’t go back.
Sold me the phone I wanted on the 18 month next plan after I stated I wanted the 12 month. Tagged on a WiFi hotspot like device for 99cents and said it was the only way to get the discount, which, they put on a «Isis» electronic wallet that I won’t ever use because its insecure and unproven technology. And misinformed me about the wireless hotspot not pulling GB from my plan which it does, after explicitly stating it doesn’t.
They lost my contacts from my old iPhone saying they didn’t need to use the transfer device in which I slecificaly asked if he needed to and say they don’t. So now my old phone is erased and all contacts lost because they were supposed to use it.
Overall a pushy sales environment for packages and add ons… Home security and not signing you up for the package you wanted.
Safe to say AT&T treats customers of 7+ years like this, I wonder what the other carriers are like…