Jamba Juice

Went here twice, about 4 months between each visit. First time I went, I waited almost 30 mins for my matcha green tea blast (a drink I’ve had at least 10 times) and once I received it it really didn’t have much taste, it was just creamy. I had the drink remade and it still tasted awful. I called about 20 mins after my visit to complain about the wait time and poorly made drink (there was a crowd of people waiting around for drinks the whole time I was in the store & everyone seemed really disgruntled, one girl demanded a refund and received no apology from the manager who was hiding out in the back room while his employees scrambled to help everyone). So I told the manager about my experience and how frustrating it was, he didn’t care whatsoever, he just got defensive and half-​heartedly said he would address the situation … Obviously nothing has changed because I reluctantly went into the shop again yesterday and it was the same experience minus the wait time, (not one single person was there except myself and the 2 employees). The young guy I was helped by was very nice & I ordered the protein berry blast (something I’ve never had before). I tasted the drink before I walked out and it seemed a little odd, but just thought that it was a different drink so I’m not use to it. I get down the road and a couple of sips later I realized this drink was disgusting. The consistency was that of chalk (so grainy and rough) land it only had a slight berry flavor. It also tasted like moldy or rotten fruit. Infuriated and disgusted, I threw the drink in the trash. I will NEVER be back to this location.

My husband and I have gone to this Jamba Juice location on Day St several times because it is close to home. However, we won’t be going there anytime soon again. The drinks are inconsistent plus we had a coupon and were told they couldn’t accept it because they needed to see the whole email not just the coupon. From now on we will drive 10 miles out of our way. That store has lost a good customer as we go there at least 2 or 3 times a week. I won’t recommend this store to anyone. For having to pay over $ 13 for 2 drinks I expect a whole lot better.

Once again greaaaaat service, I went to get a bowl it was excellent, I see some people talk about the time it takes, but they do it right, so it was worth the wait

Jamba Juice as a business: phenomenal. This Jamba Juice location: disappointing. The only reason I continue to go to this location is because it is the only one close to my work and I love the primo bowls for lunch. However, I have never got my order in less than 15 minutes, no matter how busy it is. It doesn’t matter if there are 10 customers or if I am the only one, the staff have no sense of urgency. And for that matter, they’re not very polite either. I have always encountered a problem at this location. I understand having off days, all businesses have them. But I continue giving more chances to only be let down every time.

Ordered the green smoothie could not even enjoy it had a bunch of chunks of the veggies n fruit dissappointed

Maybe Jamba Juice shouldn’t serve bowls if it makes them take 20min to make it. It takes too much time so I think they should stick to smoothies Also this has to be the slowest Jamba Juice I’ve been to. It doesn’t seem to run efficiently.

Went in pretty late last night to get an acai primo bowl and regardless of the time the guys were still very polite to me and my family. The guy that prepped my bowl (unfortunately didn’t catch his name) took his time so not only did it taste good but looked good too. And can’t help but to be amazed at their service usually when places are near closing time the employees seem rushed and annoyed but not these Jamba Juice employees. Keep up the good work guys.

I order a smoothie and a bowl. The smoothie came out in less than 5 mins an then I waited 15 mins for the bowl! The lady making the bowl made 5 separate trips around the store seeming to look for ingredients and then took the time to set up her work station instead of promptly working on my bowl. Her lack or effort was almost rude!

The worst location… ever. Terrible service. Lack of interest and enthusiasm from employees. Need a whole new staff,.esp at the register. Screwed up my order. Non-​engaging. Just a terrible experience and NOT recommended to anyone.

By far the WORST LOCATION EVER! Very very slow waited for my juice 35 min and i was the onlyyy customer inside! 6 employees all hanging around talking and laughing while 1 was blending my juice, then when she finished she blended enough for a small size when i ordered medium she went back and juiced more oranges! Very rude service

First time in this location, not to mention really never go in Jamba juice so I didnt know what to order. I knew I wanted to get something to hold me up the rest of my day. So associate who helped me her name was Ecat (not sure if I spelled it correct) was very helpful in suggestions. She was awesome!

Waited 55 minutes for 2 smoothies. Seriously, 55 minutes. It looked like the staff was taking their time and wasn’t even trying to work faster. Numerous customers even asked for a refund. The wait was ridiculous.

Nice and friendly staff… but they are to slow… last time it took them 45 min. To finish my drinks … and it’s been 2 weeks and I still haven’t seen my refund yet… they seriously need to get a better mod

Have been here numerous times and always the same thing… Takes at least 5 minutes to even acknowledge the customer. Also, they always seem to be out of ingredients to make what I want.

If you are having a bogo promotion, you should realize and understand that there will be a flood of people. Aka have enough supplies. It’s unacceptable to run out of ingredients more than an hour before you close.

So I went here with my friends yday at 9:15 they were still serving and it closes at 9:30. my girlfriend wanted an Acai bowl but they were like «sorry we don’t serve that at this time.» What the hell is so different from the bowl and smoothie that prevents you from making it? Could you not get the fucking nuts into the bowl? Or cut the fruit? You guys have to do that for the damn smoothies. That was horrible service and you deprived us of the Jamba experience. I guess I’m going to have to settle for juice it up now cos at least they care. it’s not like we were going to all shit in your bathrooms or something after you clean them because we have curtesy unlike you lazy employees.

I ordered the mango smoothie here and here is my experience:
The slowest service of any Jamba Juice franchise. Even others were commenting about it behind me.
I ordered mango-​a-​go go. Now, I understand that there may be some other fruits mixed in, but is it really necessary for me to taste pineapple for the majority of it and get a hint of mango as a tease?
The portion size is, to put in such a way, a pity.
If you want to order fruit slushies with crunchy ice bites, get it here. If not, stay away.

I don’t usually rate chains, but I’m making an exception for this Jamba Juice joint in particular for a reason, and it’s not a good one. I was a loyal customer for the first 3 years of college in Riverside, but the last few times I went in put me off so bad that I feel compelled to write a negative review.
One time I went in to get a quick smoothie with my friend, and I understand, during BOGO season, it’s usually crowded, so I cut them slack for having us stand in line for 15 minutes. However, the quality of their smoothie went down drastically. My friend and I ordered kale-​ribbean breeze and strawberry surfrider smoothies, and giiiiiirl let me tell you: I’m not sure if I just straight up sucked a lime or took a sip out of that strawberry surfrider, ’cause that shit was sour enough to make a grown man cry. Also, I’m not sure why there were giant pieces of kale floating around in my smoothie. Terrible, terrible quality. I thought, hey, maybe they were just too busy that day and couldn’t check to make sure all their smoothies were edible.
HOWEVER, I went in a second time, and this time, the customer service was just the WORST. We walked into a relatively empty store. There were two people sitting down, waiting for their drinks, and two people came in a few minutes after us. We knew what we wanted, so we stood at the cash register. NO ONE CAME TO GREET US. I stood there and watched one girl stand at the blenders blending away, smiling to herself. There was a girl in the back doing God knows what, and a guy moving fruit or something. STILL, NO ONE CAME TO HELP US. I made eye contact with the girl at the blender, and she help up a finger to signal she’ll help us in a minute, so I nodded back. It took them maybe five or ten minutes to send someone to the counter to take my order, and boy, was I already pissed off by then. I dropped in for a quick drink and ended up wasting half my day here.
Note that we didn’t come in at an unreasonable hour. It was in the evening, but it was nowhere near closing time. Also, there was no one in the store. I worked in retail when I was younger, and I know that if a customer needs something, you drop what you are doing (whatever cleaning, reorganizing bullshit you are doing) and HELP THAT GODDAMN CUSTOMER. Is this not taught at Jamba Juice? Do they not value good customer service?
Oh, but wait, there’s more! That girl at the blender literally isn’t doing SHIT. I was watching her the whole time. She moved so slowly to make our drinks that another person had to come by and fill a blender for her. Maybe she’s new or something, but I probably fossilized by the time she got those drinks out. Oh wait, the drink wasn’t even good. I tasted banana in a drink that should not have banana. TERRIBLE, TERRIBLE, TERRIBLE.
I don’t know, but this joint just went down the drain with these recent bad experiences in customer service and product quality. If I ever return to this joint, it will simply be out of convenience, because I am in the area quite frequently. But seriously, don’t go here, unless you want huge chunks of vegetable in your smoothie or a cup full of straight up lemon juice or a bunch of people who don’t give two craps about serving you at all. TWO THUMBS DOWN.

I love Jamba Juice and this location is conveniently near Costco, Target, and Winco.
As much as I want to give this place a higher rating. They consistently always run out of peanut butter and whey protein. I mean they are apologetic and all, but bottom line is they should order more, seeing the demand is always high.
I hope their management reads this and fixes the issue. After being a loyal customer for over 2 years. I sincerely believe they can get it right.

I dont frequent this location enough to know if equipment breaking down is the norm. I also do not know how new these employees are, but I expect more from Jamba Juice. For the traffic this location receives there should be more employees working and 2 registers. From the other reviews it looks like the last time they had quick service was in 2011. 2 stars instead of 1 because the staff made an effort to implement whatever recent CS training they had received and my order was correct
I come to this location because it is close to my hair salon. It seems the owner is attempting to improve customer service. I say this because today the person blending the drinks came out from behind the counter and walked right up to me.
He greeted me, asked me how I was, inquired as to what I would be ordering, repeated my order back to me and then went to make it. I should mention no one was in this location when I first arrived. This location is usually packed and was by the time I left.
I was a little unnerved by the fact the first employee was suddenly and unexpectedly so close to me. (We were practically nose to nose)… It reminded me of when I used to work at Cingular. The 10 ft 10 sec rule, where you greet the customer within 10 sec or they are10 ft in the door.
The machine that extracts wheatgrass was out of order. Which both workers apologized for in succession.
When he went to make my kale orange power, the actual cashier then rang me up. He offered me a pre-​printed online survey invitation that could be used at a coupon before he completed my transaction. I use the rewards program so I punched in my number on the touchscreen pad. Turns out I was eligible for a $ 3 off. Handed me the slip that printed out stating I would get $ 3 off on my next visit.
I read the slip once I sat down and it was NOT a voucher/​coupon. The slip outlined instructions on how the employee was to apply the discount. It also specifically states «must be used on this visit» Before I could get it straightened out the location filled up and the usual long line that I am used to whenever I come here. I left irritated.