Zales Jewelers

I hate to leave a really long review, but I just really hope this story is helpful to other people.
My fiancé purchased my engagement ring from a different Zales location, but because this location is closer to our house I have come here a few times for the required warranty check-​ups. My first experience was with a very friendly woman who worked there. I thought she was very nice and I was optimistic about going back. Unfortunately, what she and I both failed to realize was that she gave me back another customer’s paperwork. It was an honest mistake and I’m sure it could have happened to anyone. And I should have checked the paperwork before leaving.
My next visit is the real reason for the poor review. The next sales associate that I saw was the person who noticed that the paperwork did not belong to my ring. The reason why this is important is that you are required to have any jewelry that is under warranty inspected every 6 months, otherwise your warranty may no longer be valid. So when she told me it was the wrong paperwork, my fiancé asked her what we should do because it was the paperwork that was given to us and we were worried about the warranty. She just kept repeating that it was wrong and why it was important to have the correct paperwork, but wouldn’t tell us if there was anything that could be done. She also got an attitude and kept interrupting us.
I work in retail myself and I find it very important to stay calm in situations like this because I know that usually the person on the other side of the counter doesn’t make the rules. It was really difficult to do this because I was basically begging her for a solution and she was very condescending. It was a really weird position to be in because I felt like I was kind of at her mercy as far as this warranty goes and we are not in a position financially to replace it if something should ever happen. She was especially rude to my fiancé, insisting that it was somehow his fault. She was so nasty to him that I told him to let me talk to her alone, hoping that if I kept a kind, positive attitude things would work out.
After about 20 minutes she finally told me that there was a grace period and that since nothing was wrong with my ring, that warranty was still valid. She printed a new copy of the correct paperwork for me. Then she proceeded to tell me what a good job she had done and how she really saved the day, and that she was going to tell the other girl that she had better be more careful. Then she asked/​insisted that I tell her supervisor what a great job she did. I thanked her and said I would, but I didn’t because I was very uncomfortable and just wanted to leave.
I’m honestly a little uncomfortable even writing this because it’s such a specific story and I know I have to go back in the future. I think she was trying to be helpful but at the same time she was rude and I felt like was being scolded.