FastMed Urgent Care

Everyone was great. Tiffany took my info quickly and got help for me within the time it took for me to fill out the paperwork. David was kind and knew exactly how to relate so I’d be able to calm down after the injury that got me there in the first place. They listened to my concerns through my tears. Gary Moersch was perfect. Although I was terrified to look at my hand, he was kind and explained step by step what he was doing. 4 stitches later I was out and ready to take care of my wound on my own. I was so impressed with the pace at which everything happened.
I hope I never need urgent care again, but if I do I will return to Signal Butte FastMed.

So far, clean facility, easy to get to location… front desk admin could use a little smile injection. I know it’s Monday morning but when you work with the public a cheerful & friendly disposition is necessary 100% of the time :)

I’ve been waiting 50+ mins to be called back. I walked in a few mins after they opened. That said, super nice staff. I’m diagnosed and off to get medicine to help me feel better

Horrible care, rude staff. Receptionist wiped snot from her nose with her hand before handing my ID back to me. Medical assistant doesn’t know medical terminology and could barely take a blood pressure. PA seem like you he had a date that he was late for and an x-​ray tech handed me my discharge papers and tried to explain how Amoxicillin would help for pain. Ugh! Incompetence at its finest. :(

I visited this particular location because they advertise a sports medicine program. I find this advertisement misleading. There is not really a separate program here at all. You still wait for hours to see the physician on duty who also treats the rest of the people in the urgent care (for flu, sinus infections etc.). While Jeff F. has great bedside manner, he is extremely busy and not able to do any 1:1 follow up/​care because he is often the only physician on duty at this particular location. Because he is so busy it did take longer than normal for my MRI referral to be completed.

I like these guys, the doctors always seem to be good-​not creepy, I’ve gone to urgent cares where the doctors are just wrong. The staff is nice, the waiting room is nice. I like how they kind of have sections, and comfy chairs etc. Rooms are clean and they seem faster than other places. I don’t get annoyed when I go here, but I do other places-​not sure why.

Long story short about 3 weeks ago I developed pain in my right shoulder. I regularly workout but apparently I pulled a blanket over me one night as it woke me up with a sharp stabbing pain in the right shoulder when only doing that type of movement (like an upright row). Tried to deal with it with Advil and lifting lighter but the stabbing like pain persisted.
Went to my PCP who gave me a list of Orthopedic DR’s in the area. Anyone who lives in Mesa knows we are now inundated with ‘snowbirds’ (people living here from the north to avoid the cold weather) and all the Orthopedic DR’s were so backed up with patients they could not see a new patient for another 4 weeks.
One of the people I talked to suggested Urgent Care. I called and found the Sports Medicine Clinic at Signal Butte Road. Some highlights:
— Called in the morning and got an afternoon appointment.
— Got seen shortly after filling out the new patient paperwork.
— ‘Joy’ the nurse was very nice as she took blood pressure, x-​ray, and made notes.
— Jeff Flack the PA who treated me was awesome! Did the movement tests, explained what I had (a possible small ligament tear, gave me a cortisone shot for the pain, and an MRI prescription to take in two weeks if not improved. I am summing up probably 25 minutes of flexibility tests on my shoulder to isolate where the problem was and conversation as to treatment.
My copay was only $ 50 — worth every penny. Place was friendly, clean, knowledgeable, etc. I saw the poster on the back door with Jessica’s comments and to write but I see you monitor and personally answer Unilocal too. Impressive C Level execs take the time to do that.
Your Urgent Care gets 5 stars from me and if I could I’d give you 6 stars. Very happy with the overall customer service and pleasantly surprised with the overall experience having never used or considered an urgent care facility before this as I always went to my doctor… I just wish I had known about the Urgent Care Sports Medicine option 3 weeks ago …Jeff H

Great service, we didn’t wait long. Mare and Chris treated me, asked all the right questions, patched me up, and had me on my way in good time. Very nice staff and on point treatment.

I’ve been to this location several times for weekend emergencies. The tech who took vitals was very friendly! However, the wait was terrible! 45 minutes in the waiting room and 1 hour wait in the patient room before I was seen.

I am going to start this by saying, I am a new employee at FastMed in their corporate office in Gilbert. I was feeling very ill earlier this week, and when I called my primary care Drs. office, I was informed they were no longer in business. I went to one of our offices on Signal Butte. It is kind of funny when I first walked in, to be on the other side of the desk. They took such care of me that day. It makes me feel so great to know that I have a place in my neighborhood when my parents and grandkids come to visit; just in case there is an emergency. I walked out of that clinic feeling so much better! I can’t tell you how much pride I have in the company that I have joined…

I was seen for a sports injury by Jeff. The girls up front were friendly and professional. The dr was kind and attentive to my needs. I was impressed with this location.

Update on my previous review. With respect to the post billing process at FastMed, be sure you keep any emails you get from them regarding the charges for your visit. I received an email indicating that they were going to bill my credit card for my copay. Checked my card and sure enough $ 25.00 was billed and posted to my account. Then a few days later I get a bill in the mail indicating I still owe the copay. I see that this is going to be a fun battle to deal with now. Come on FastMed, let’s get it together.

Came in late on a Saturday nite after getting the top of my finger ripped off, nothing but praise for these guys! Got me in right away and even got me in pretty fast the next day for a follow up even though they were really busy. They do get overwhelmed but they prioritize pretty well, if you are bleeding like a pig you will get seen before someone with a cough. Some people don’t like that but that’s the way it needs to be.

Very pleased with the whole Urgent Care experience. Senior guy here, went in for a tetanus shot following a dog bite. Clean facilities, friendly desk staff, competent medical personnel. Definitely recommend this business to anyone.

I normally come here when I can’t get in to see the doctor or I’m really ill. Every time I came previously I had a good experience. This time, not so much. I’m the only one sitting in the lobby and the guy who came in after me has come and gone. The receptionist was a complete bitch and didn’t like that I would not sign a paper stating I have High Deductible HSA insurance. Since my insurance isn’t an HSA or High Deductible, I refused; then was told if I want to be seen I had to sign it or leave. So I’m sitting here and waiting for a nurse or doctor when there are no other patients waiting, forced to have signed a paper I didn’t or should have had to sign.

Fast and efficient! The online check-​in tool said it wasn’t working at the moment so I took a chance and came over. There was one person before me and no one else in the waiting room. They checked me in fast, called me back and before I knew it, I had a diagnosis and was walking out the door.
I’ve been down this road before at other urgent care centers, this location has always done a great job as being quick, efficient, and getting me on my way.

Great visit. I felt welcomed and was helped immediately. I would definitely go back to Fast Med. No More Gold Canyon Urgent Care for me!

Everyone on the staff was exceptional. I was seen quickly and PA Laura was terrific. Thank you!

We have been to this location before and have been happy each time.
We went for my daughter’s sports physical. We walked right in, filled out one paper, and were seen by sports medicine doc in under 30 minutes. The cost was only $ 35 and no insurance was needed.
The dr. Did a thorough exam and made sure my daughter was fit for swim tryouts!

Our first experience at this location. We were seen timely by a nurse practitioner. She did a nice job taking care of my husbands finger cut.
Because no one worked regularly at this location, they struggled finding supplies.
Very clean and nice.