Chili’s

We had a good experience at Chili’s. I was a little hesitant due to previous reviews, but we went and everything was great. I had the chili and salad, my husband the potato soup, my mother enjoyed the California chicken flat bread and dad had the steak. Everything was tasty and hot. Service was fast. There was a wait, but it was busy so understandable. We were able to play games while we waited and we paid on the machine so fast exit as well.

FOLLOW UP 1÷3÷16. Looking back at this I want to add that we did indeed call the restaurant. The manager came on the phone & explained that she had a protocol, questions she had to ask for their insurance company in case we sued. I told her we were not going to sue, but she asked them nonetheless. She concluded by saying she wanted to mail me some coupons for 2 free meals. I gave her our address, but she NEVER SENT THEM. Phoney half-​job doer manager.
Next we were given an online form to fill out for the Maricopa County Health Department, which we did. I’m changing her rating from 2 stars to one star and we WILL NOT BE BACK, and it’s a shame. We always liked Chili’s, because they have a very wide spectrum menu.
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((ORIGINAL REVIEW FOLLOWS:
Went there about 1:45 PM Sunday, 13 DEC 2015. They said it’d be a 15 minute wait. My wife went straight to the restroom and the table closest to the restrooms was clean and empty. After about 20 minutes they showed us to that same empty table. WHY DID IT SIT EMPTY FOR 20 MINUTES? Work slowdown? Or not enough help to get the job done? The place was very crowded and the staff was plenty busy. I had a California Turkey sandwich. Excellent taste, well prepared,
My wife had the Quesadilla EXPLOSION Salad and it was as good tasting as it was aptly named, because it caused her an intestinal explosion of diarrhea and stomach pain. I’ll phone the restaurant and let the county health dept know as well.
Maybe it’s too close to Chipotle (which is next door). Maybe their bugs have migrated west that 75 feet or so to Chilis.

Took at 30 – 40 minutes to get our food after we ordered it. Service was slow. There’s a reason we don’t come here often, but had to use up a gift card.

WARNING! On Veteran’s Day, my friends and I had the WORST experience at the Chili’s location on Signal Butte in Mesa, AZ. Two of my friends and I went in for a nice meal and left angry and disgusted. It was slightly busy, but not crazy. We were told that we’d have three waiters helping us since they were sharing the area. That was pretty much the last we saw of anybody. Well, I did see our main server standing at the computer almost the entire time. My friend and I got the 2 for $ 20, both with chicken fajitas and an app of chips and salsa, and her husband ordered a steak. After watching 4 other tables being served their chips, we finally got ours. We got through the entire plate of chips and sat there staring at the empty bowl until we we were able to flag a server down (not the one who was supposed to be our main server, she was still at the computer) and got a refill. We finished that as well and then waited another 20 minutes for our meals to arrive. Neither of our fajitas were sizzling and both were barely warm. My friend’s husband’s steak was flat out cold. It was obvious they had been left dying in the window. Since we couldn’t get our waitress’s attention, we just ate. They no longer put lids on the tortillas and instead wedge a small plate in the container. After prying the plate out, I realized there was nothing between the bottom of the plate and my tortillas. That is incredibly UNSANITARY. I don’t know what that plate was sitting on in the kitchen. I’m pretty positive there are health codes against that. We had to flag down another server to get refills on our water. It had been so long, the ice had melted and I drank that while waiting to find anybody to refil our glasses. The three tables that had finished and left before we got our food hasn’t been bussed and we were starting at dirty plates during our entire meal. We finally found a manager and he just kept saying it was a busy night with a few unconvincing apologies thrown in. There were empty tables and booths from the time we arrived at 7 until we finally left at 9. It was NOT busy enough for that complete lack of service or cleanliness. When my friend’s husband asked if being busy was a good reason for poor food quality and service, the manager said the numbers show it was busy. I’m sorry but a manager should NEVER mention the numbers, especially as an excuse to an upset guest. He didn’t even care about the sanitation issues. Starting at other people’s dirty dishes for over an hour, food that had clearly been left out, and having the bottom of dishes touching our food is just revolting. Add that to the lack of service and uncaring attitude, I will not only never go to Chili’s again but will also discourage anybody else from going. As it is, I’m tempted to call the health department. The following day we called the location and got the same manager we had complained to. He said that he didn’t remember talking to any upset guests the night before. When I contacted corporate, they just sent an automated email saying they were going to send us a coupon for a free meal (because we really want to go back to a restaurant that doesn’t care about health codes).

Horrible. Last week placed a togo order and had to wait 20 minutes after my pickup time. Thought I’d give another chance, order on time but the chicken on my sandwich was only half on each bun. I will never go back. Chipotle right next store is always spot on and the money worth it.

Took 5 minutes before anyone realized I was sitting at the bar! It was busy but a bartender in front of me was busy doing something else, certainly not asking me if I wanted anything! When a different bartender gal came out from the back she asked and got me a beer very quick. Cold and good, but over $ 6 !!! Damn! I got a menu with the beer and she never came back fit my order. I finished the beer and left!

Service was atrocious!!! Not expecting fine dinning service here, but at Least 1 – 3 check-​ups throughout the experience. We were a party of 4 (2 adults and 2 children). The server completely ignored us the entire time. She even had a back up (person in training) I suppose, that ignored us too. Our drinks came out quickly but that was it. We ordered chips and salsa to start (when placing our drink orders). Had to ask 3 times when the chips were coming. After they were delivered we never saw our waitress (*ailey) Again!!! Runner brought out our food and refilled drinks. This was the WORST experience we have ever had at this establishment. Honestly, the rudeness of the staff and nonchalant attitude of the server makes me think I will keep my $ 75 and spend it somewhere else. A local business deserves my money more than this chain! As far as their new burritos, save yourself time and a stomach ache. If you want a burrito, jump in line next-​door at chipotle and get yourself a burrito!!!

Had lunch with clients today at this location only to discover that the restaurant had no beef itrms… no burgers, steak fajitas, etc… I know, it’s like going to a tire store and they don’t have tires to sell.
Not receiving an explanation or reason alarmed us on what may be the problem or what other items may have concerns.
Have visited this location in the past without issues, this seemed odd not to Unilocal it.

Well it was okay today, wait staff was prompt food can out quickly a definite bonus. Chips and Salsa always good, burger left something to be desired might of just been the particular type I ordered though. Wife enjoyed her quesadilla salad her normal stand by. So okay dinning experience no real complaints but nothing over the top.

I had ribs, had to send them back because
they were cold (yuk) wife had a burger, worst
$ 10 burger ever. The place looks like it could use a good cleaning. We will not be back.
$ 36.00 plus tip, we should have gone to in-​out burger !

This place is turning into a rip off! Ordered the fajitas and it was $ 15. It came out and it probably had about $ 2 in meat. Then they didn’t bring out the toppings for an extra 10 minutes. Talk about poor service and food that is way over priced. Even the portions of the appetizers have shrunk in half. Save your money and eat at home or go somewhere else. Personally I am never going back after this!

We were in the area and thought to stop at this chili’s location for dinner, we usually go to another location. The service was super SLOW. The waitress wouldn’t come and check on us and at least apologize for the food taking so long. Finally got our food about 45 minutes later. I got the baby back ribs and they were so dry. My daughter got a medium well steak that wasn’t cooked correctly and my bf got soggy chicken crispers. The waitress never came by to ask how our food was, she probably knew our answer. I got the managers attention and let her know of our situation and she took a whole 8 dollars off… yay. I ended up paying 35 for a terrible dinner that we didn’t enjoy. They didn’t give us a receipt, probably didn’t want us to do the survey. We will never go to this location ever again.

We went to Chili’s because we used to get the best dry rubbed ribs there. I read the current reviews before we went and I was somewhat hesitant but they used to have wonderful ribs and a great Quesadilla Explosion Salad which I loved. The place looked as usual, clean, loud, friendly. The kiosks were new and kind of neat. I started with a watermelon marguerita which tasted good, only had one as it was nearly $ 8.00. Not a lot of alcohol in this drink as I seldom drink and one good marguerita usually makes me notice! This one did not. We waited a long time for our meal. Ordered chips and salsa, rather expensive at 3.59 a pop and most Mexican restaurants serve these free. We, there were three of us, cleaned up the chips and continued to wait for our meal. We were offered another plate of chips but at that price we declined expecting our food soon. We waited some more. Finally our meal arrived I would say it was at least 45 minutes after ordering but not bad if you are served fresh hot food. Well the ribs were warm but not fresh off the grill. In the center some of them were dry and cold. The salad I come for had probably been plated earlier as the lettuce was wilty warm. The quesadilla’s were cold and the cheese inside was cold, hard and not very tasty.

The waitress asked us how we liked our meal and we expressed to her our disappointment. She appear uncomfortable on hearing our complaints but gave me the opinion she had heard it before. She said, they had one good cook, and he always plated and got the food out while it was fresh but he was not the one who did ours. She said when we come back to ask and she would take our order to him. We will not return.
I advise you to take heed of the comments in this review prior to dining here. For a dinner that costs more than you would normally spend you should get a real treat. Not here! We should have spent the $ 70. on real steaks and BBQ’d at home it would have been money better spent. And the meal would have been hot, fresh and tasty.

I have gone to other locations many times and almost always have a good time. However at this location my order is ALWAYS WRONG and not just the 1^st time they bring it out but multiple times. They have never discounted my bill or offered any compensation for my over an hour wait while they rectify my salad and yet I still end up leaving most times with having eaten nothing because they can not get my order correct with in 2 hours of my initial order. I will not be going back.

The service was horrible. Our server was also the bartender and she could not manage the bar and our table. She only checked in on us once and we had to wait for refill chips and drinks and over 20 minutes for our bill. The manager was very short with our table and did nothing to manage the slow, poor service. There was a second server who could have helped our table as well but only stopped when we were ready to leave to take away empty plates. Our order was also incorrect and the food was only average. We will never return to this Chili’s.

We like chilis for the quick service and chips and salsa. This plCe had fast service that was on top of fresh chips and drink refills. Newer food menu was good. We tried a new burger and a chicken burger and both were great. We will be back.

Didn’t think this place could get any worse but alas it has. It is around 60 degrees out side and feels colder in the restaurant. Asked the bartender if they could turn the air up so it would not be a meat locker in here and was told oh it’s just a little cold, it will warm up. No it won’t but ok. No tip and won’t be back ever again. My tip for whoever reads this– don’t bother with this Chilis. We’ve been saying this for 2 years. They don’t care. People around us are complaining. They don’t care. Guy behind is wearing a zipped up ski jacket, they absolutely do not care. We will Never go to Chili’s Again. You guys are horrible and could not give a rats $&@!!!

I’ve gone to Chili’s in the past, but this was my first visit to this location. We stopped here after a day of hiking in the Superstitions.
First of all, the wait staff was great, very attentive and friendly. However, the food was not good. One of the dishes I regularly order at Chili’s is the Margarita Chicken. I ordered this, and seriously it did not taste like any other Margarita Chicken I’ve ordered. The beans, are suppose to be black, these tasted like baked red beans, the ones you get from a can. The rice, I don’t even know what was wrong with it, but it was disgusting! The chicken had this sauce on it, that I’ve never seen before. And it was kinda under done.
After this experience, I would not return to this location.

Busy place… won’t allow baby sling at end of table. Ribs… I sent them back. Hardly any meat on the rib and presentation damaging. 6 ribs on a white plate with some potatoes I cast iron skillet. Definately not worth $$. Manager kindly exchanged my food for another item… explaining rib was lean so that’s why they were so small… should be in the description… if you want ribs… go to real rib joint.

Just so happened to be in the area and stopped with family to eat here. I eat at Chili’s often, but never this location. Saw on the advertising menu this lighter side/​healthy choice 6oz steak with tomato salad. Dang was it good, i couldnt believe it… thats how good it was. Cooked to perfection and seasoned great. Will definitely get this again when i come to Chili’s.