Paradise Bakery and Cafe

I wanna like this place SO bad. I simply can not ever leave this place with out some level of frustration. I will say for salads, and cookies this is the place to go they’re amazing. The sandwiches are so inconsistent. Countless times I have gotten such mediocre sandwiches that leave you disappointed and feeling ripped off for the prices they hit you with. This place is popular and they do have good food, however the customer service, and sandwiches need some better consistency.

Finally tried Paradise Bakery– and glad! I ordered a turkey avocado sandwich (½) with the Mac and cheese and it was delicious and healthy. You get a warm chocolate chip cookie with each meal, and they have bread and cookies available for purchase too. The dining area is clean and seats A LOT of people which is nice. Will be back!

I would normally give 5 stars to Paradise because I really love it, but today I did not get the bacon bits, shredded cheese, or green onion topped on my cup of baked potato soup. :(. It’s the little things Paradise/​Panera.

This location seriously needs to train it’s staff some customer service skills! We have been to this location twice & both times have been horrible. The employees seem like they don’t even want to be there, are rude, & not helpful. When you asked them for something, they seemed put out to get it.
Cleanliness & stocked items at the drink area were sub-​par too. Today we went there at 2:00, which was past the lunch rush so not too busy, and the place was filthy. There was a ½ sandwich on the floor right next to my chair, the garbage cans were overflowing, the bathroom was gross, and the drink area was out of drink lids & totally messy! They were also out of mango tea which seemed like forever to brew more.
Bottom line: this location needs some serious help!!!

Very disappointed as I went in to get food the other night. Paid for a full Mac & cheese, and upon returning home realized it was only a half. also ordered their chicken southwest salad & there were NO tortilla strips, which frankly is the only reason I drove out to Paradise. Tried searching the Internet for a customer service line & it is not in service. Totally unprofessional if you ask me. They charge way too much for the rip offs they incur on their customers. You have lost the business of my friends, family, & myself.

I was very disappointed in this location. The trays and silverware were dirty. The cashier didn’t listen. The food didn’t seem fresh and the cookie that is normally to die for was over baked. The flavored ice teas were all empty and the table area just looked dirty.

Love PB however they’re pricey. I eat small portions so it’s perfect for me. I love their B-​Green Smoothie. Best on the planet. Food is wonderful as well as pastries and breads however as I said very pricey. If you’re looking for a healthy snack or even a light meal that’s delicious then stop in here because this is the place. Great staff and very clean.

The food is good but the staff seems to be on autopilot. Not listening to the requests I made and then charging me even for things I didn’t want or ask for.
When I spoke with the manager he didn’t seem to care what the actual issue was, only that he cared if I was going speak badly about his employees. He even stated «what you want your dollar back». With a condescending tone once he sort of heard what my issue was.
On a side note, Betty at soups was very nice and helpful, maybe she should be in charge. Because of her this is a two star review instead of a one star review…

I absolutely love paradise bakery but will avoid this location like the plague. Do yourself a favor and drive the extra distance to superstition mall food court or the val vista location. The service here is terrible, the employees all act like they have better things to do and any type of special order is a burden. I always end up being disappointed with my experience at this location

Love this place! I’ve tried a lot of different items from breakfast to lunch, etc. There coffee and teas are good. I love the mango ice tea. Also there turkey chili and autumn soup is to die for. My fav sandwiches are chicken walnut in molasses bread. You can have that in a salad too. I also like in their Southwestern chicken flatbread sandwich. Their turkey with cranberry flatbread sandwich is good as well. The cookies, muffins and scones are good here. The service was great. Friendly and positive people. I will be back!!!

I have been a customer for over two years. It has been a great restaurant with excellent service and delicious food.

Love the salads and sandwhichh a although I thought it seems overpriced. However, I tried the half pasta today? And the size is smaller than the soup. Not worth 6.99. I’m very disappointed in the quantity and the chicken on top tastes like ham and not cooked well. I will only be coming for a sandwhich in the future. Even the salads are very slim here.

Paradise Bakery is a great restaurant that serves delicious food!
What they don’t have is an idea of what service means. Today I walked in to buy a box of assorted cookies. I walk up to the dessert counter and Dee (supervisor) was busy talking to her manager, they were at a register clearly very interested in their task. I patiently waited eventually Dee broke away to tell me I order food down the counter, as soon as I asked for an assorted box of of cookies she points out a line at the far end of the counter and says «she has more cookies over there». I quickly recognized she did not want to assist me. I said thank you and went and stood in the 6 person line. I was asked by the employee at the salad station If I would like a salad and I declined and thanked her for offering assistance. I then asked who the manager is and she pointed out Dee the original person who did not want to assist me, I replied «of course she is» and went about waiting in the line. I get down to being the third person in line and the Dee comes over and asks what type of cookies I would like. I don’t know if the salad employee said something to her and that spurred her to offer assistance but it was an insincere attempt to correct a missed opportunity. I said thank you but I will wait for my turn in line for assistance from the employee you directed me to.
I’m very disappointed that Dee felt that the task interaction with her manager was more important than a paying customer. I’m equally disappointed that upon witnessing the interaction the Manger retreated to the back before her name could be noted or she had to work with a customer.
Overall today’s experience was not Paradise Bakery’s best example of their ingredients for success:
«Our goal at Paradise Bakery & Café is that your experience from the presentation to the product quality to the exceptional service is so special, that you tell a friend, «You have to go to Paradise.»
I hope you you receive better service than I did.
–Robert Mejia

I thoroughly enjoyed my food at paradise bakery. All ingredients seemed fresh, and healthy. The atmosphere was very casual, you can dine there and relax with friends as well as bring your kids. Favorite part was receiving free samples of their delicious cookies, served by some very nice ladies. Can’t wait to go back.

I just went to Paradise Bakery and ordered a turkey, ham and salome sandwich. For $ 8.00 I LITERALLY received ONE piece of processed turkey, ONE piece of processed ham and ONE slice of Salome! It wasn’t even a full sandwich, it was a half. I called the manager thinking they must have made a mistake, and… they didn’t. For $ 8.00 you receive one slice each of processed meat and bread. To the manager’s credit he said the sandwich was probably a half when it should have been a whole and he would refund my money if I were to come back to the store. However, I ordered it to-​go in 107 degrees, so going back out wasn’t my idea of fun. So, for $ 11 you too can have a small lemonade, a couple pieces of processed garbage on bread.

I really like the food at paradise bakery (my favorite is the turkey cranberry on molasses bread and the crumbly blue salad) but I can only give this location three stars because so many of the employees are just rude! They put the salads together and hand it to you without saying a word, and if you ask for extra of something they snatch the bowl back rudely and hand it back with no more than a dirty look. Also, there is always something off about their soda machine! Either it’s too much carbonation or too much syrup. Sort of annoying…

I love Paradise Bakery and have done so for years but, the location on Signal Butte and Baseline is notorious for having terrible service, lack of staff and rudeness to be blunt. We just left the location after standing in a line of 2 people for over 5 minutes. We were being totally ignored at the soup bar after having our salads made. Even the manager ignored us!
If you want a quick enjoyable meal, I would do the same as us… Drive across the parking lot to ‘Rubios’ where they greeted us with a warm friendly smile and couldn’t be happier to take our order promptly.

My favorite location! Service is always great, food is always good and fresh. It is usually pretty quiet and has a nice little outdoor area to eat which is great this time of year. My favorite is the crumbly blue cheese salad. The italian sandwich is also a favorite, it always has tons of meat. The restaurant always looks very clean and the cookies are usually fresh. The cream cheese brownies are heaven!

I really like this location! My food is always great. Service is good, usually very fast. I love their tomato soup. Really yummy. They also started offering a low fat soup that I can’t wait to try. I love the paninis. And the italian sandwich… HUGE! and filled with yummy goodness. Pair that with the tomato soup and mmmmm. My mouth is watering just thinking about it.
Salad: The santa fe salad is yum! The dressing is a little spicy. The kick is kind of a good surprise. They gladly add other toppings if you ask like tomato, onion, etc. I have had some locations get snooty about this but never this location.
I recently had breakfast here and the oatmeal was really good. Fresh fruit on top, really good.
Now about those cream cheese brownies! Wow! My favorite brownies ever. I will say the chocolate chip cookies are hit or miss. Some days they are fresh and gooey and some days hard and crunchy. You just never know! I am glad that they always let you substitute another kind of cookie with your meal.

Soup is my pleasure food! With that being said, the rest of the family loves their sandwiches!
This particular one is closet to our home. So if we eat at Paradise this is the one we go to.
The cleanliness of the store is good. Tables are always clean and kept up. Bathroom is clean and stocked.
Soup is normally good, unfortunately the bread bowls leave a lot to be desired :(
Two out of three times the bread is stale.
Sandwiches are good, Mac and Cheese is wonderful!