US Post Office

This branch has major issues, and lots of them. Carriers who won’t bring packages to apartment doors even when specifically advised to do so, even leaving them on the truck to avoid stairs. Repeated mistakes on hold mail requests which are often ignored. Packages left in drop off boxes which take days to show up on tracking because this station doesn’t bother to scan them. Packages given to the wrong carrier and going undelivered on their scheduled date. Branch phone that can be busy for hours. And more. I really want to support USPS for a lot of reasons, but this branch is a continuing disaster which isn’t getting any better.

I never have an issue coming in here but my issue is with the lazy delivery service. With my line of work there are times that i have to order large packages. Our mail lady for my job is a lady and i dont expect her to lift heavy boxes but i do expect her not to be lazy and ask for help.
I kept noticing the «sorry we missed you» usps form placed on our office door when i know for a fact were here. We have 2 entrances for our office, a main door an a warehouse door a few feet away and the warehouse door is always open all day. So i noticed with every large/​heavy box she leaves that stupid note so I left a note on our warehouse door asking her to basically ask us first to get the boxes before you leave this note. (please see the note i left on our warehouse door in my pics) We have plenty of tall and strong men in our office to get the boxes off the mail truck, stop being lazy!!!
Well yesterday she leaves the damn note again cause I was expecting 3 large boxes. I had to send one of the guys from our office to pick them up, its sad that I pay for shipping for something and it doesnt get shipped cause your a$$ is lazy!!! I dislike lazy people, especially If Im offering to send someone to get the heavy things. The post office just hires anyone now days.

Extremely rude people. Incapable of treating customers as customers. Making many mistakes and blaming guest for these. Unacceptable behavior including insulting their customers, making them feel like they are dumb. It’s so absurd — I thought it was a real life parody from one of the stores in Grand Theft Auto.
If management showed the slightest decency and responsibility, they’d fire most of their staff while training newcomers to cultivate a decent company DNA.
The customer experience is so bad that I genuinely hope they get sued or reported in the news as an incentive to change. If not, I hope they will go bankrupt and make way for commercial competitors who still understand what service is.

Had a problem with signing up for post office box and receiving REAL NOTIFICATIONS via mobile phone. Although it took a while to get it corrected, London and the counter staff were patient and helpful with getting the kinks worked out. Thanks USPS!

Apparently my post lady, mad that someone tattled that she delivers as late as 8:50p after parking on my street at 1pm and smoking out with a neighbor all day, decided that the tattler lived in MY BUILDING (they don’t) and decided not to tell us we didn’t deserve our mail anymore, FOR WEEKS. They keep suspending her, and each time we have to come here to get our mail, and the staff here thinks that’s pretty damn funny.
IT’S NOT. TAMPERING WITH MAIL IS A FELONY.
I don’t have to go into detail what it’s like to not get your mail for the entire month that includes your: Birthday, vehicle registration renewal, drivers license renewal, marriage documents, and legal name change.
The location itself isn’t thaaaat bad, but they really, REALLY need to take the behavior of their outdoor workers seriously.

This branch is so much better, bigger, and cleaner than the other options within a 2 mile radius of my place. Compared to the rest, this location is the best.
Recently got notified a package of mine was listed as undeliverable as addressed. This was odd since just 2 days prior, I got a similar package from the same sender just fine. Called the 800#, who then contacted the Mar Vista branch, and they found it still at the facility.
Craig was a huge help when I called them directly to see if it was available for pick up (and thanks to Carla for helping find it initially.) Once I got the package, I saw that the package’s «To» address was perfectly legible.
Knocking off 1 star for their delivery person who couldn’t read a perfectly legible address.

They left a package at my old address even though I registered the mail forwarding service. After filing several inquiries online and by calling to this local office directly, I was told by USPS consumer affairs to call them directly.
Here is their number for you to save your time as this local post office often lose packages…
3 235 861 250

The people that work here are not helpful at all. I took a package I wanted to return to the sender. I gave them the package and they said they would take care of it and not to worry. Guess what came in the mail today??? I got the same damn package sent to me instead of the person I was trying to send it back to! Now I have to make another trip to the post office all because of these people who don’t know how to do their jobs!

THESE PEOPLE LOST MY PACKAGE. RUDEST PEOPLE ALIVE.
I had a change of address and I had a forwarding address and they sent it to my old address and told me there was nothing they could do about it. IDIOTS.
They told me 3 times they would return my call and never did. They told me to call back on Monday to speak with a manager and when I did they said the manager wasn’t available. I literally lost out on the money I spent on my package. I hate these people.

Decent size parking lot. I believe this was a grocery store before. Nice building. Just average service, like most post offices.

I’ve owned a PO Box here for a very long time — every since when they were right across the street and next to the laundromat.
For the most part, I have experienced very friendly service, but in the last five years, the service has tanked — badly. Most of the bad service comes from people that are greeting you, or picking up your slip. It’s gotten so bad that I go to the Culver City station, or just do my business at the self service station to mail a package.
Recently, one of the girls — as I was picking up a package as I had a notice left in my box — said a very insulting statement to me; not to my face, but as I walked up and as she talking with another worker (I have fabulous hearing, and I know she was talking about me because it pertained to how I dressed and looked). She said a very derogatory thing about my weight. I’m not overweight. I’m always thinner and have a very small frame, but have gained a little in the recent weeks.
After she made the statement, I didn’t want to eat anything for the rest of the day. I reluctantly proceed to the counter because I had to mail a package that required extra handling and a signature. I hoped and waited that I would not receive a certain employee that looked disgruntled and did not want to help people, and I did. I walked up to the counter, smiled as always, and completed the correct paperwork, but forgot to add the address. To be respectful of the other people in line, and not take up time, I asked the employee if I should stand in line again after the form was complete. She did not care and said yes (!!) — which was incorrect information. I was just evaluating if she was to be honest and kind, and she was not.
The counter employee told me I had to wait back in line to fill out the rest of the information — when it would have only taken a few seconds to fill in the address on the slip. Blessedly, one of the girls stopped her and said I do not have to wait in line again, and I was able to leave there asap.
I like this post office! The people in the back that sort the mail are VERY efficient, nice, accommodating and not mean. The manager is also kind and patient. It’s the greeters up front that make fun of people, hiss and make you not feel welcome. This is the only reason why I am writing this review. When they get a different person to greet you and collect the slips, and not make fun of your person, hiss and talk behind your back, it will make this post office a better place.
Thank you.

So ridiculous… in the last two weeks I have had zero problems dropping off two different packages at this post office. Until today I went to drop off when they weren’t busy AT ALL and a lady refused to accept my package and pointed to a sign that has never been pointed out before that says no drop offs. She said there was a silver drop box around the building which i could not find and she did not offer to show me where. Wtf this is the post office, your job is to take packages and mail and ship it and deliver it?! What is going on!!! No wonder USPS is suffering your employees are garbage.

As you approach the front door, it is very possible to be greeted by a homeless person and/​or person begging for money. I’m used to this having lived in urban Berkeley and Philadelphia, and it’s not USPS’s responsibility.
However, I thought customer service was bad at other post offices, but I think this one takes the cake on bad. I’m the kind of person who tries to be friendly and smiley to any person working the front lines, but no matter what the folks here don’t smile, don’t really care about being nice. The only time they have gone out of their way to say something extra was to criticize the way I labelled my package, which I know I did right because I send packages often. I think it’s called power tripping.
Lines can be very long, which is to be accepted for a high traffic, densely populated neighborhood. But what could help is to organize and display shipping materials, labels etc in such a way that people can get to them earlier in line and be able to complete them before getting to the front. They sometimes have a person going trough the line and asking the nature of each customer’s needs, and they should do this more often in order to take care of the low hanging fruit.
Getting into the parking lot can be kind of a pain. There is a one-​lane narrow entry on the Grand View side so that cars have to take turns going in or out. Same with the Venice Blvd side. What’s worse is that the Venice side has a weird and tight three lane split into one way lanes.
The Grand View side has car pull-​up blue postal drop boxes, one for priority express, two for regular and priority.
Best advice is to purchase postage online and package your item beforehand so all you have to do is drop it off and avoid lines.
Last collection hours for mail is 545pm on weekdays, 4pm Saturday and closed Sunday. Not sure if this link will show but just in case, here are all the hours in detail:

Am going through a predatory malicious law suit by one of their Carrier by the name of Sandra Hollier. She has lied regarding alleged of injuries from my dog. This caused great grief, loss, and expense, as we were evicted from the SFR we were renting at the time. Now only to have to fight her in court as a result of her greedy deception in attempts to profit — SHAMEFUL. Don’t know what it is about this Post Office, but it seems to attract trouble, and grief. Just spoke with a previous neighbor and he has had a pkg of great value, they claim was delivered missing! This seems to be an epidemic at this Post Office… where are all these missing package going I ask you??? Think it’s high time for an investigation, and an overhaul of any and all questionable employes at this branch — disgraceful !!!

2 weeks. Three letters never received (even though on claimed confirmed delivery). 2 late credit charges as a result.

I actually live not here but in a timezone where most post offices were already closed when California’s was still open. So needing information that I couldn’t find online, I just randomly picked a post office to call in California (I picked SF and then LA). After 4 failed attempts at various post offices I called this one. A guy picked up right away and helped me very courteously. So much so that I wanted to leave this glowing review. I doubt I’ll ever go here physically but I’ve appreciated their service today. If the guy I spoke with, I wish I got his name, is an example of how their workers are, I’m sure it’s a great place to send your mail. That’s weird. Anyways.
If I was there and needed to buy stamps, I’d go there.

Line was horrendous, yet moved quickly. They even had staff in the lobby to answer questions, restock shipping boxes, sell stamps — a godsend during the holidays.
The counter staff were extra nice. So happy they were heavily staffed; it’s not that way any other time of the year, hence the 4 stars.

Always a wait here. Always a crowd. Horrendous PO Box customer service. Their service «bell,» the ringer by the door that lets them know a POB customer is waiting, has been broken/​missing for more than a couple of years. You can stand at the door waiting after knocking for ten minutes or more.
Today, with Christmas ten days away, they are understaffed at the service counter with an incredibly long line; the usual for this USPO location. NOT GOOD!

The mail person delivery service to the local area around Grandview is getting worse and worse everyday. These people are sent out from the Grandview station!!!
The delivery person who NOW services our condo unit building on Thursday’s is either the dumbest SOB in the world or on drugs.(or both) I know we recently lost our usual guy who was great, but on his days off the people who replaced him were total idiots!!!
We have ten mail boxes and the occupants have lived here for years — all the boxes are clearly labeled with two inch numbers and there are names on each box and YET who ever this person is leaves mail in the wrong boxes.
OF LATE mail has been returned to SENDERS with the CORRECT address on it saying that they were undeliverable address unknown. I left a copy of returned mail at the post office for supervisor review. NEVER GOT A CALL BACK!!! WHAT THE HELL is going ON!
Also the person can’t read cursive. NO WONDER THE POST OFIICE IS GOING BROKE WITH PEOPLE LIKE THIS WORKING FOR THEM. I have gone to the Grand View Station personally and the supervisor is NEVER available!!! I have left several messages — ON PAPER — PERHAPS THEY CAN’T READ!!!
I work out of the house they NEVER ring the bell to say a package is here and they leave a slip, so that I have to go to the post office to pick it up.
Tonight is the last straw — we were waiting for a package, it NEVER CAME — the tracking number on line showed the idiot left a note at 2100 on an unsecured location — we have a security door and they have the key and they could have rung the bell. There is a problem here — the package is at another building. WHAT THE HELL IS GOING ON!!! The note NOR the package are here!
NEEDLESS TO SAY — I am mad as hell! Enough is enough — for over two years, since I moved back to this condo, it has been one problem after another with the delivery service — not only me, but the other people who live around the neighborhood as well. Time for the pitch forks and the torches!!!

Still super slow but today I did notice they tried to implement a time saving «program» by having someone ask what service you were getting and then she wrote it down on a form. However the attendants still ask you the same questions that were asked while waiting in line: do you want to buy stamps or get additional services?
I already said no on the form.
Takes a while for habits to change.
Also, there needs to be more services for the dude that comes in with 50 packages. At least push him to sign up online or do it at a kiosk. At least 15 – 20 people showed up after me and suddenly only one window was open (with the other lady working on the 50 packages). Where was that girl who was walking around? They should take cues from Ralph’s. Their motto is to get you in and out.