USPS

I don’t expect much from the post office or dmv, and spending an hour waiting is basically a given at any of them, but this place takes it to a whole new level. Spent several hours here waiting to pick up a package a couple months ago, which was frustrating by itself, but was most infuriating was the complete lack of hustle or interest on the part of the staff while it was busy there. I don’t think there’s any other job in the world that wouldn’t fire those lazy parasites. Some people have actual jobs to get back to…
That said I’ve never had a problem with their residential service like so many of the other people on this group therapy page are complaining about.

Be wary if you are within the location of this post office.
I requested a mail hold during the holidays this year and came home to find the mail carriers totally disregarded my request and the «mail hold» form located in my mailbox. Because of this, I had several packages stolen while I was out of town — the majority gifts from friends that cannot be replaced. I filed a mail theft complaint which I haven’t received any response to other than a request for me to call them. However, every time I call, the phone just rings.
It’s evident that they aren’t going to do anything about this and unfortunately USPS will likely not be held accountable for their own error.

I’ve had some experiences here that are fine. I have been going to this post office for several years simply because it’s in a convenient location.
But the worst experience was when I went to this post office with my wedding invitations. I specifically made the trip to the post office to request that they be hand canceled and not sent through the postage machine. I was very polite in my request and the postal worker assured me that they would do this for me. However, I discovered from an excited friend who texted me a picture of the envelope upon receiving my invite that they ended up sending them through the machine! After looking at me in the eye and telling me they would do it, they just didn’t bother. It was really annoying to find out that they failed to. The look of the outer envelopes of all my invitations was ruined.
I separately sent a few of the invitations out later through the USPS in Beverly Hills and they hand canceled the envelopes for me no problem.

I’ve come to expect inefficiency, negligence, and incompetence when it comes to government bureaucracies. But this places takes wasting people’s time to a whole new level.
I checked online and saw my package was at this post office being held for pick up. So I stop by, tracking number in hand, showing the post office employee that my package is physically at the post office. Simple, right? Just find the package in the post office and hand it over, right? Nope. Not only could they not find it, but I was told to call some nameless manager the next morning to find out where my package is. Again, nevermind the tracking number says IT’S RIGHT HERE. This will no doubt end in me having to wait in line for yet another hour.
Avoid USPS if at all possible. Stick with businesses that use FedEx or UPS.

Wish there was a zero rating. Worst service at office location. Best advertisement for taking mail service away from the government.

i have been using this PO for over 10 yrs and have had very bad service, nasty postal workers. Nobody wants to help you, they see 6 – 10 people waiting in line with 1 – 2 people behind the counter– they continue talking to each and ignore everyone! Is this what we are paying for?
The only reason i didn’t give it one star is that i went there this week and the service had greatly improved PLUS it was all new people.
They were all ready to help and take care of you lets hope this continues. Maybe this time when you ask to speak to the Postmaster there will be someone there for a change.

Service here was surprisingly fast. In and out in under 10 minutes, with a long line in front of me.

They have done an amazing job replacing staff. Very helpful and friendly. A once dreaded trip to the post office is now enjoyable. Kudos to the team that has turned this place around.
This place was once the joke of the neighborhood as being the worst place in town.

This has to be the worst post office with the most incompetent workers ever. They never fail to disappoint me when they decided to not deliver my packages. I live in a secured building but they obviously have access to the mailboxes bc I get my regular mail just fine, for the most part (there was that time when they decided not to deliver mail for a week or so).
99% of the time they don’t leave the packages. They don’t leave them if I’m not home (though in not sure how they would know since there is no attempt to use callbox), they don’t never it even if I am home. If it’s small enough you’d think theyd leave it in the mail box but of course they don’t and just leave me notices on how I have to pick it up instead of just redelivering it.
The latest fiasco they said they left a notice but there was none to be found. The reason for not dropping off (around 730p according to tracking) package was bc «no secure place to leave it»? To me that means they didn’t go into the building at all (and didn’t drop it off when the mail was dropped off around 330p). So now I have to go through my tracking and see which zip code it arrived at (which post office). I would call but they never answer their phone.
Even when I’ve left notes in my order to just LEAVE IT AT MAILBOX they still refuse.

Customer service: 3 stars
Una, the manager: 5 stars!
Una was very personable and helpful. She helped locate a package I thought was gone forever. She took time to listen to my concern and was diligent in her follow up.
Thanks, Una!!!

Lines are average, past few experiences here have been fine. Nice folks at the desk generally.

Dropped off a return package on 8÷10÷15. It is now 8÷19÷15 and it is not in the USPS system or the company’s system I’m returning it to. I made the HUGE mistake of not getting a receipt. I will be going there 1^st thing in the morning. Wtf. Also, as other Unilocalers have mentioned, the mail carrier had issues picking up outgoing mail. My trick that seems to have worked is stuffing paper in the bottom of my box so the mail carrier has no choice but to see there is outgoing mail. I have not had a problem with outgoing mail since doing this.
UPDATE: Went in and spoke with this USPS location. The lady basically told me she couldn’t help me. There’s no lost and found, no accountability, and said there may not be tracking info until the package is delivered. It should be in the system after 11 days. At this point I will keep my fingers crossed it gets returned properly. For future packages, I will go to my trusted Mail Boxes & More where I know the guy, he’s reliable, friendly, is always helpful, and they deal directly with USPS & FedEx on the customer’s behalf.

The USPS it’s a f***ing joke! Had a package sent to me by first class mail, it’s been 13 days and still no package. Don’t even try calling customer service because you’ll be wasting your time.

This is a review of their poor residential delivery service. I don’t have an issue with the times I’ve come into the post office.
Today, July 22, 2015 is the THIRD time (that I’ve noticed) in about 4 months that mail to my building has been delivered yet the outgoing mail HAS NOT BEEN PICKED UP. ??? Packages have been left by the US mail carrier right next to the outgoing stamped envelopes. Why deliver mail and not leave with outgoing mail? This is an UNACCEPTABLE PATTERN. TIME SENSITIVE mail — need I say more?
Furthermore, anytime I call this location, no one picks up. I understand there are cut backs but it is still business hours. The phone has been ringing for FIVE MINUTES as I type this review and no one has even picked up the call. No recorded message either.
I shouldn’t have to come in person to speak to a supervisor or manager but it seems that the inconvenience is inevitable. Writing a letter seems pointless. Hoping someone at this location reads this review and responds.

Seriously. .when the government starts cutting again, you guys better be the first to go. Then maybe you would care a little bit more about actually having a job.
With that said, I ordered something and always have it shipped to my job. I get one lazy deliverer who labels my package as «moved, no forward address.» I finally tracked down my package to here (the headquarters of postal deliverers of Culver City) and get a girl in sweatpants. She informs me about the label and says «you moved?» I inform her «no, it’s my job address.» She jokes «oh, your job moved?»…
…yeah, not funny. Obviously not, stupid. Now it’s getting sent back to the vendor.
She proceeds to give me the number of her supervisor. As they allllllll do when a package is missing. Screw you all.

instead of giving it even one single star I would give it a big sign that has a big, smelly cloud on it for worst everything… no, lemme correct myself: 5 stinky clouds!!!
always a long line and employees always seem to have their worst time of their lives, worst day of their period or worst day a the office and decided to let it all out on a customer-​preferably on someone not perfect in English. seriously: I have to come here a lot unfortunately and I really try to avoid any confrontation but he attitude here changes people’s vibes the second you get in here… try it for yourself… it’s almost like the antidisney feeling for free… some all bargain, for one dead experience hahaha!

One of the worst post offices that I have ever been to. The post office has been in business for a very long time, with that being said, you would expect that there are standards, protocols, and organization. I expected to wait in the long line and thought the person at the desk would help you when you get to the front. However, that was not the case. They will make you stand again in the proper line. There are two different lines. One for shipping items and another for picking items up. You would think two lines would speed up the process, obviously that was not the case. Even if the people at the counter are not doing anything, they will sit and watch you wait for the one designated person to come back to look for your package. Of course making the process longer for the other customers waiting to pickup their package.
When you wait in the long line you get anxious and start making friends with the people in the line. You all have something in common, you are there picking up a package/​letter. When the one designated person finally comes back from helping the customer ahead of you and comes up empty handed, you become somewhat nosy and listen in to the explanation. «I’m sorry, I can’t find you package, I do not know what to tell you.» The customer was very polite and just left.
Now, it’s our turn at the desk. I was hoping that the previous customers experience was nothing like what we were going to expect. Of course, that was not the case. waiting over 30 min inline and having the one designated person come back from a few minutes of looking is very frustrating.
What turned from a priority shipped letter/​package that stated will take two days to ship turned into a few weeks.
One of the worst post offices and unorganized places i have ever been to. Spending that extra money for a safe package is worst than sending the letter/​package first class.
There needs to be changes or more complaints for something to happen. Heres for hoping for the best in change.

I never thought i’d write a review for a post office, but this is seriously the worst post office ever, rudest employees in the world. I waited all day at home for my package only to get a slip. No one ever knocked on my door. Then I looked online the next day to see when I can pick it up and drove my bike 10 miles to get it cause the window was supposed to be open till 4:30p. So I
Arrived at 3:00p but the window was already closed wtf… Do they just like holding people’s shit. I asked the lady what time they open and she looked at me and said «I don’t know Ma’am». This is the honest truth. I almost fell over laughing at how ridiculous this is !! So now I gotta keep trying to leave work early to get my package and hope that they will be open because apparently they can make their own hours. Uggggggg

It’s a little known fact that the phrase «going postal,» actually originated from this exact troll of a USPS under the expressway. Not sure why, probably because of their complete disregard for acting like human beings. They do know they work for us right?
Avoid at all costs but if you can’t, take a deep breath, pinch your nose, and expect a long wait.

This place is a f*cking piece of shit. This post office that was supposed to deliver my parcel to me didn’t take the time to try and buzz me (signature was required). Instead just left a f*cking note. I was home ALL day, so their attempt was NO attempt because it was a Friday afternoon and they wanted to get the f*ck out of there. I scheduled a redelivery, and they never even made it. I f*cking sat home all day WAITING. I just called the call center and left a complaint, but who the f*ck cares anyway?
Seriously, I’m sorry, but the USPS needs to shut the f*ck down. There’s a reason why private companies are surpassing them. It’s cause they suck ass and lack the proper controls /​due diligence to run efficiently and effectively.
P. S. Everyone else that is disgruntled here. Unilocal means NOTHING to the US Post Office. Please, file a FORMAL complaint with USPS about this specific location. There needs to be consistent documented proof, for them to even consider taking action (but likely it’s just piling up in some missing official’s inbox).

It’s the post office… worse than the DMV. It’s hell.
The Fed’s should fire all disgruntled employees tomorrow, put in more windows for sunlight, have local kids and local artists feature their works on the walls, have (quality) music playing and staff up. In fact, the artwork could all be for sale and the post office could pay for the extra staff with the 15% they keep from all art sales.
The world can be better. Until then… I feel dirty every time I leave any post office.