US Post Office

I frequent this location since it’s my neighborhood hub. Boy does it make you realize how broke USPS is. I will say that all of the people who work there are super nice and do the best they can with what they are given.
As far as speed and service, forget about it. There is never enough workers and the line can be ridiculously long. I think I waited 55 minutes for a package that was left there with a door tag only to find out it wasn’t there anymore.
Again, I use USPS by choice so I take that experience with a grain of salt. I don’t think it has anything to do with the nice employees who are doing the best they can but this PO is pure hell because of USPS processes, budget cuts and an overcrowded neighborhood. Never expect to get lucky like at other locations. I have been right at opening, mid day, late day and it’s always the same. Way crowded with a line that takes 30 minutes plus.
Go to another station if possible!

Worst post office ever. I stayed home all day waiting for my package to arrive, at 8:02 pm I got a notification that my package was being held at the post office because entrance to my mail box was blocked… «Notice“left to pick up at the local post office. I right away went down stairs and realized we never got mail, in the morning I went over to pick up my package but they didn’t have it at the post office. They said it was out for delivery again. I ran home and sat waiting for my package, finally the mail man came and NO package. It ended up being delivered 2 days later.

Seriously EVERYONE WORKING HERE SHOULD BE FIRED and replaced with competent employees. From top to bottom.
For years now I have had problems with package delivery. Often they are scanned as «delivered, left in/​at mailbox» yet there is no package to be found. Sometimes they show up a few hours later, sometimes the next day, usually never. A few months ago I finally got in touch with the station manager, Damon Leopold, and he explained that they were able to tell by GPS that the carrier was scanning packages in another part of town as «delivered» long before reaching my building in order to save time and that they had already told them not to do this.
Other times the tracking says «attempted delivery notice left» even though I was home, no knock on the door, no slip left in the mailbox.
I had both situations occur last week. First, three packages were scheduled to be delivered on Tuesday but only two made it. All three were scanned as «delivered» and I brought them in from the mailbox 10 minutes later so I doubt someone walked by in that time and stole it. I called the main customer service line and opened a case but never got a call back. I left a polite voicemail and dropped an email to Damon with no response to either. The package never arrived and I am out $ 60 since the shipper sent it uninsured. Was it delivered to the wrong address? Did the carrier pilfer it? Who knows? Add it to the many others that have disappeared.
Later in the week, another package was scheduled for delivery on Thursday but we received no mail at all and it was marked as «notice left». No mail again on Friday, and it the tracking said «business closed, held for pickup». Scans both days were after 9pm. We were home both nights and my apartment building is NOT a business! Saturday morning I went to the post office to see if I could pick up the package only to be told it was out with the carrier again. The woman helping me was very rude (as most are here) and didn’t want to give me any information. When I showed her the tracking information and asked about the late night scans she stared at the page like it was in Greek. Finally the guy next to here leaned over and said «oh that’s when the carrier runs out of time and they just scan it as whatever». So basically, we got no mail for two days because the carrier didn’t get around to our place. Luckily the item showed up that afternoon, after I wasted 40 minutes of my time that morning.
Before the rude lady came out there was another guy helping with will-​call. Seeing a bluetooth headset in his ear, I suspected he was a manager and possibly even Damon Leopold himself. We had only spoken with him on the phone, but never met him in person. When I asked the lady if that was the station manager she said «well he’s a manager». I asked if it was Damon and she said «no» but the guy next to her overheard and piped up «oh yeah, that’s Damon Leopold!»
It turns out that the girl in front of me was also there to complain about not getting her mail for several days, and she had already asked to talk to Damon. She was waiting at the end of the counter for him to come back out. When I asked if I could speak to him after her, rude lady said «oh he’s going to call her.» In the end, he suddenly and conveniently became unavailable to speak to either of us. The other girl, who lived miles away from me, explained that she had not received mail for about three days although the carrier showed up late one night and bailed without leaving anything because it started to sprinkle out. So much for «neither snow nor rain nor heat nor gloom of night».
Bottom line this is the worst post office in a town filled with bad post offices. Long lines, rude lazy employees, incompetent carriers. If this was a private company it would have gone out of business long ago. I no longer trust them to deliver anything and I will go out of my way to choose other carriers whenever possible.

This is a terrible post office. The only good thing is it is near my house but I am starting to think that a couple extra minutes in the car to get to a better PO would be worth it. I have been going here about a year. The staff has its ups and downs. The younger guy is nice and helpful. The younger woman who usually is out front asking people if they need help with the mail self serve machine is good. The older woman who sits to the far left is rude and really unhelpful. I was being helped by her one day when the other cashier asked her if she has a single stamp in her drawer for another customer. I wouldn’t have minded if she took a sec to help her, but she ignored her for two requests and then she bit the other employee’s head off and told her no! Then she proceeded to bicker with the other employee right in front of a huge line. It was so unprofessional. I have sent many packages with preprinted labels from this PO and usually put them in the drop box for them to scan and ship. A lot of the time they never get scanned until they get to the distribution center a day or two later. Thank gosh nothing has gotten lost YET. It wouldn’t be such a big deal to stand in line and make sure they scan it if the line weren’t always crawling because either there aren’t enough people working or because the employees work at the speed of cold honey. The line for package pickup always has at least two angry people waiting for them to find their packages indicating some underlaying problems with this branch. I don’t like the idea of people losing their jobs but this branch could use a clean out, and maybe a big job training/​customer assistance refresher course.

They close out tracking number claiming they delivered my package. THEY DID NOT!
Privatize this loser!!!

AVOID AVOID AVOID!
Overall horrible horrible customer service
— Most employees here are rude and apathetic, there are 2 exceptions. What a sad ratio though.
— Long line? They don’t care. You’ll wish it was like the grocery store where they call in more cashiers but it’s not, it’s the MF post office!
They don’t deliver packages when you’re home.
— It’s happened too many times to count
They can’t find them when you pick them up.
— Happens every other time I come to pick something up
Even though I’ve had some horrible experiences here I’ve never felt compelled to write a review of the Post Office because, well, it’s the Post Office, everyone hates it, everyone knows everyone hates it, but today made me never want to use USPS again.
Long story short, came in to pick up a package. Waited in line for 44min, seriously. There was a lady moving so slowly, I had to pinch myself to check if I was dreaming. Nope, awake, just another day in the Post Office. Turns out she’s a «supervisor» and when it was my turn, she took off. I waited 15min for her and later found out she was on break.
She just left a line of 10 people with no warning, no backup, no replacement, hanging, confused and annoyed. She never came back, I tried flagging people down but of course they don’t care. No explanation, no apologies, no customer service, not getting any of my money again.
WORST CUSTOMER SERVICE EVER!
Not a big surprise I know but just wanted to warn you!

Place is awful, rude, illiterate staff. Didn’t deliver my package instead I got email and had to go and pick it up myself… Waited in two lines just to be told they don’t have it and will deliver it today. What a joke place, should be ashamed…

Lost Packages Report Complaint:
Better Business Bureau
1411 K Street, N.W. Suite 1000
Washington, DC 20 005
Phone 202−393−8000
FAX 202−393−1198
Email
The USPO is not a Federal agency, yet privately owned, yet they act as it they are a government agency. Isn’t this illegal?
USPO Inspector does not help, but will take a theft report at 877−876−2455 (SOL) They will give you a number to call Federal law enforcement at 866−644−5696, but this agency only investigates domestic packages.
If it is Identity theft, also file a complaint or report to the Federal Trade Commission.
Not getting your mail? Call the District Customer Service: 323−586−1250

Wow so incredibly rude! They act like they are so important and can’t take two seconds for customers. I’ll find anyway to avoid this awful place next time. I apologize that my service pays for your income.

Today was a busy day at the post office and the crew here was efficient and very kind considering the volume of customers. Also my husband and I always appreciate Triston’s pleasant attitude.

I run a business out of my home. I can’t for the life of me figure out why I have to wait till seven or 8 o’clock at night regularly to get my mail when the post office is literally a block and a half away. This is so frustrating. I don’t get it it makes no sense!
Whenever I do get the mail I have to wait till the next business day to do anything productive with my mail because everything is closed by the time my mailman gets around to delivering.
This is a regular occurrence with this guy beyond frustrated. Half a mind to just give one star for this review

The customer service is always so great here, super friendly employees. Much better than the other ones in the area. And they close at 6 on the weekdays!

I know people usually have bad experiences with customer service here, but my experience today was a good one. The lady at the front was very nice and even laughed with me when I accidentally made a mistake on something.
I also like that there was a short line (but that’s probably because I went mid– day) and that there was lots of parking available. Also it’s like less than 5 min from my house!

The «ladies» here are so rude, it’s ridiculous. I dread going to the post office but this is the closest one to me with a self-​service kiosk.
I was using the SSK and some lazy woman standing just around was spying on me. I clicked the wrong button and she yelled half way across the room that I was doing it wrong instead of nicely and professionally coming up to help me.
What’s worse is that I think she was the manager or a supervisor.
I guess it’s not that hard to be a postal employee if they hire people like this.
EDIT: Only nice person is the one man who works there.

Nothing improves with this Post Office customer service.
I for the life of me do not know why they employ the rudest carriers on the planet. I literally asked if I could ask them a question and she continued walking and ignoring me. So I screamed out loud, and she would not look at me and just said «call the post office» and drove off.
Nobody should be treated that way. Nobody.

On May 21^st, I waited 30 mins in line to mail a small envelope to France. A month later, the tracking information was still missing on the website, only indicating that I dropped it of at the Palms Station at 3751 Motor Ave. I called the station at 310−839−0286. After a 30 minutes wait on the phone, the staff told me it was stuck in Customs and to wait a few more days. Two months later, the envelope was still nowhere to be found. The tracking information on the USPS website actually indicated that it never left the Palms Station. I showed up at the Palms station because the only thing they kept saying over the phone was that «it was stuck in Customs and there was nothing they could do about it». I insisted to file a complain and they referred me to the USPS toll free number 1−800−275−8777. I called the number and opened a case. I was referred to Consumer Affairs for the follow up. Consumer Affairs referred me to my local Post Office (from my neighborhood). My local Post Office stated it was lost. No further details was provided, nor why it happened or if an investigation to find the theft would be done. Where is my package? The staff referred me back to the Palms station to request the reimbursement of my package fee, but no money back for the content of the envelope. I did not know I could not recover my money when obviously somebody stole my mail?! I have a customs form tracking number to prove it and they asked me to indicate how much the content was worth on the form. But still, they assume no responsibility!
Isn’t it run by the Federal Government? And at the end, the only way to solve this is to make you run in circle until you give up. Way to go! You lost a customer.

The fair (there is no good): I don’t mind this location when I have to go in to the actual post office. As far as that goes, it’s not that bad. The lines do get long but I’ve never waited more than 20 minutes. Even when it looks longer, the wait is 20 min. The employees inside are nice enough. Way nicer than any employee you’ll ever meet at the DMV.
The BAD: We caught the woman who delivers our mail PEEING inside the stairwell of our condominium. This is not a joke. We have her on camera! We filed an official complaint with this location. We were told they were handing the situation. For a couple weeks she disappeared from our route. Then she was back. Again, this woman was caught on tape dropping her pants and peeing in our stairwell and she is still delivering our mail. They did nothing! Unbelievable. I have lost all faith in the USPS. NO wonder they’re going broke.

Call USPS claim supervisor to complain. Hopefully something will change with this awful post office. Their customer service is atrocious and their «misdelivering» a.k.a. Most likely stealing mail is beyond not ok. I’ve had it! After about 20 problems with this joke of a place since we moved in August I’ve had it! I’m calling and filing a complaint everytime from here on out. You’d think someone would check out this place after there have been so many complaints… but no, no one is held accountable. Maybe if we call the supervisor enough to complain something will happen. This is the managers supervisor at claims direct number.
(877) 876‑2455
If I could give negative stars I would!
This is the WORST U.S. Mail office I have ever witnessed!!!
They misdeliver and lose our mail 1 out of 3 times!
When called the manager and supervisor could give a crap!
Nothing is ever fixed, no one ever is held accountable!
This place is a complete joke!
Everyone here needs to get FIRED for lack of customer service! The abundance of their laziness is immeasurable!
THE WORST EVER!!! All the USPS claim supervisor to complain about the awful service and the «miss delivering quotes or stealing of almost every mail item.

UPDATE: After a year of submitting at least one complaint a month that a significant amount of my mail doesn’t get delivered, and there is never a notification left when they don’t deliver packages, this post office without notifying me has stopped delivering any mail. Thanks to checking my tracking numbers I learned I have the privilege of coming down to the office itself to pick it up. Looking to approach community organizations in an effort to force this post office to give a hoot about service.
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I experience so many mail delivery issues with this office that it was making me paranoid that I was somehow being targeting by my carrier, and the staff at the desk were rude because I am in so frequently to complain. However, seeing the overwhelming extreme negative reviews for this place, I can take solace in I am not alone… I guess.
While almost all the staff at the office itself are rude far beyond the point of simply being unhappy and overworked and seem to actually enjoy making other people upset, I will say some of the younger staff is nice and do try to help you.
So if you absolutely have to deal with someone there, try to speak to the youngest person possible.

As the Duke, I hereby decree that this is my local post office, and I only go here because it’s my local post office.
It’s not much of a decree, I know, but I really have nothing nice to say. I can understand the limited hour for walk-​up window service, but to limit the hours of the lobby, the postal scale, and supplies — geesh! Ridiculous! Life happens 24×7×365, and when you work a normal job, you have to have extended hours to the lobby!