QueensCare Health Centers

El dia de hoy fuimos atendidos muy amablemente por la sra. Marcela lopez,(recepcion)y tenemos la suerte que su atencion es excelente. nos transfirio con la Sra. Maria Garcia.persona que nos a atendido con un trato muy especial, humano y cortez. Por lo que decidimos hacer muy buenos comentarios. y a la vez felicitarlos por su excelente eleccion de personal.

Sinceramente
Familia lizama

If I could give this place no stars I would but unfortunately the system is not set up to do so. My mother had an appointment with a so called «Health Advocate» by the name of Maria Garcia at this clinic. She had set an appointment for 1:00 pm and waited over 4 hours to only be completely ignored and disregarded by Mrs. Garcia. At one point my mother inquired about when she would be seen only to be told by Ms. Garcia to set up another appointment if she did not like the wait. It was after 5 hours and after the intervention of a supervisor that this horrible human being finally conceded to see my mother only to then tell her she could not process her information because she did not have my younger siblings social security number. My mother waster her entire day to basically receive absolutely no help. For those of you reading this I would urge you to please stay away from this and their other locations. I have tried to place a complaint only to be given the run around for several days.

I have never been to this clinic, but called in to look for a decent pediatrician for my daughters. It took them five minutes to answer my call. Something that simple has made me move on to look for a place that is not so busy that they can’t even keep up with answering their phones.

This clinic has improved a lot. There are more staff in their reception area. They have a new doctor & the wait time is not that bad anymore. Recently I met Dr. Ming, great bedside manner. Extremely knowledgable and experienced. She is also very efficient, i never feel rushed when I come in to see her. This place also offers dental care so I recently met Dr. Tran. He is very informative, takes his time to explain things, does great job with teeth cleaning

This place is BRUTAL! I totally agree with Blythe D’s review.
I had to take my wife to her appointment here. This was her first visit since we just moved into the area. After receiving a call two days before to remind us about the appointment, when she went to check in for her appointment at 10am, they said she was not on the schedule. So they said it would be considered a walk in, and we waited and waited until 1pm and she was finally called in. The doctor was nice and very apologetic as she could see we were very upset with the experience so far. After the doctor finished her exam around 1:20pm, she ordered up a TB test and some blood work as part of the check up. We waited until 2:45pm for them to call her in for this.
Apparently this bad patient care is a common business practice, as i have a co-​worker who goes to the location on Fountain and said he had a very similar experience over there.
Never again, i told my wife she needs to change her doctor, because I will not take her back to this place. if you are really sick, do not come here unless you have a lot of time to wait around.

Love the dentist that cares for my little man Evan,
It has been a good experience. I’m a glad that the apt schedule was kept on time Im also glad that the staff within the dental department are friendly and welcoming

Love the Doctor in this Clinic. They care for their patients and follow up on them. One reason why the wait is so long is because people demand and wants the doctors care. for those who complaint and wants to be taken care of right away try paying for your own medical insurance and co-​pays and still wait. If not shut your *$#%@!*& and just wait. If you dont make an appointment you will wait. Do the proper procedure and you will be seen. Hint: Ask for the first appointment in the Morning or Afternoon best times to be seen by your Doctor.

In order to prevent anyone from making the mistake of wasting half a day at this clinic, I’ll give you enough reason to avoid this place completely. They have a Physician on staff, that seems to be the only one I can ever get an appointment with. Her name is Dr. Illuminada Betita and she has now on three different occasions, completely shocked me by her lack of basic medical knowledge. She often has to reference one of 3 books, which offer her a description of a virus, Infection, or disorder. She then has to investigate treatment options (on basic things, allergy etc) as well as the medicine and dosage necessary. I’m aware that physicians do sometimes have to check a pharmaceutical dictionary of sorts, however, I feel as if her reasons are to learn as she goes. Not sure what kind of education she has, however as far as knowledge and her complete lack of bed side manner or ability to listen, I would say she has likely done more damage than good to her patients.
Case and point, I went in for a painful rash and told her I haven’t been able to sleep and she prescribed me an anti-​depressant. I tore up the prescription immediately. Left with no solution to my only reason for visit. Overall, time with the Dr. lasted about 3 minutes. She didn’t ask me any questions. The majority of her time was spent looking around as if she didn’t know what to do next. The face of complete incompetence. Terrifying, that our health is in the hands of someone that clearly is inept. This free clinic is average at best for all other reasons, including office staff, and wait times. When you are uninsured, your options are limited however, I’d much rather drive a further distance, and pay $ 25 a visit at the Buddhist Tzu Chi Clinic in Alhambra, where the wait time is always reasonable, the staff is compassionate and the physicians are extremely knowledgeable. Never once have they sent me home with anything but hope that I’ll feel better soon. Never once have they not asked questions, stared blankly, referenced a book or not had an immediate plan of action. Never once have they spent less than 15 minutes with me. Three times now, I’ve left the Queenscare Family clinic, with no actual resolve to the initial problem. This place is a joke for anything more than the common cold. Total fail in health care.