Capulong Lourdes DDS

This is a follow up, after my family has been going to Dr Capulong for over a year:
I couldn’t recommend Dr Capulong and her team more highly! She is wonderful with kids and my very nervous 4 year old was given a full cleaning, after Dr Capulong helped her relax and gently introduced her to the procedure, one step at a time. She also sealed my 7 year old’s molars. Both of my daughters were very nervous and crying, and Dr Capulong was beyond patient with them — doing one area at a time, with lots of breaks — and didn’t make us feel rushed or stressed at all. This is a great family dentist office. They always follow up to see how my kids are doing the day after an appointment. They truly do go above and beyond!

Dr. Capulong has seen me several times for crown work, cavities, and cosmetic dentistry. Each time my experience has been very positive. She does excellent work and her staff has been very friendly and helpful. Thanks!

Dr. Capulong is one of the most nicest, caring, and trustworthy dentists out there. She has been mine and my family’s dentist for more than 10 years already, and we have always been happy with her. She has a lot of passion for her work. She really loves to help people have better and healthier teeth. She works hard at her job everyday. I would recommend her to everyone, especially if you live in the Eagle Rock area! :)

1 star is more than the Dr deserves. I went in for my second cleaning and exam with her and was told that I had a total of 7 cavities. 7??? I went in with questions about 2 back teeth because they were sensitive but not exactly painful. I grind my teeth so it may have been attributed to that. I requested to go over the xrays and she started to lecture me on how I have neglected my teeth and how I needed to have all 7 done right away.
I really didn’t believe that I had 7 but I did believe I might have the 2 I originally inquired about and decided to have those 2 teeth treated since I would be going out of the country and they were bothering me a bit. I sought the opinion of another dentist and just had my exam 3 days ago. I did not mention anything about my 5 alleged outstanding cavities. I was congratulated on having great teeth and zero cavities. ZERO!!!
I am pretty angry that I was lied to and how I had been called several times to make an appointment to come in for unnecessary treatment. I can’t decide which is worse, being lied to or the idea that she was ready to fraudulently drill out 7 of my teeth, at an out of pocket cost. I’m also annoyed how easy it will be for the office to deny this since my x-​rays won’t show cavities.
I feel for the people that just trust that their doctor is honest and keeping their best interests in mind. I sincerely hope that I am the only patient this has happened to but I seriously doubt that.

Bad customer service. Waited over 1 hour with appointment.
Rude and no customer service skills.