Mend Urgent Care

Quick and efficient. Waited about 25 minutes to be seen. Very clean and well designed.

Thought this place was great. Fancy looking place with hip cool doctors. Went in to treat my burn. Everyone said I needed to go to the doctor for my second degree burn (due to being pregnant and risk of infection). My schedule is crazy so my best shot at seeing a doc was an urgent care. Found this one. Great reviews. Was seen right away, no complaints. Doctor was a «cool doctor». I went to another urgent care like this in Northridge and their doctor was the same. That whole ex-​partier, surfer, etc that went to med school. It’s part of their business plan I guess. Anyway. Cool doctor knew that I am 8 months pregnant yet prescribed and applied a medication to my arm that said do not use in your 3^rd trimester of pregnancy. Are you freaking kidding me??? Thank god I read the label before opening the rx and putting it on my arm. I am beyond livid. As future moms we take such good care of ourselves for our babies and the last person we expect to put that in danger is a doctor. Thanks Mend!

What a great facility. Super clean, high class, and professional and knowledgeable staff and doctors. Had the best experience! Came in with a sore throat and saw Dr Farrell who confirmed I had strep. He was incredibly nice and professional. I was in and out within 30 minutes with antibiotic prescription. Everyone was very friendly and caring. Will come back again!

I came here in excruciating pain, convinced I had a bladder infection. I’d been experiencing a constant burning ache in my lower pelvis, situated exactly where the bladder is, and peeing 3 – 5 times an hour for 24 hours straight. I only slept an hour the night before because of the pain and had driven to CVS at 3:30 am to get Uricalm as a desperate effort to alleviate my pain. Everything hurt.
The sitting area was open and clean. I didn’t feel like I was in an emergency room and it was quite comfortable. I was seen after about ten minutes, which was awesome. The biggest problem with urgent care is usually the wait time. However, these were the only awesome parts of my experience.
I was asked to give a urine sample, but due to the pain and frequent urination I’d been experiencing, I could barely give more than a few drops. The nurse told me the sample was too small to test, so she gave me a water bottle and said they’d have to get a larger sample in 10 – 15 minutes. I obediently downed my water, and not five minutes later I hear the door, thinking it’s the nurse. Instead, it’s the doctor. He comes in and patronizingly tells me, «honey, you’re fine.»
I stared at him confused as all hell. Was he in the wrong room? He tells me they tested my urine and I have no infection, no blood, no pregnancy. I tell him the nurse was just in explaining they couldn’t test my urine because the sample was too small, and he says to ignore her.
SO, feeling confused at the results, I ask him what else it could be. His response? «You’ll have to see your regular doctor. Or maybe a gynecologist. We don’t test for everything here at urgent care.»
Okay… but what are the possibilities? Is there any end in sight for my pain? «Hm. Maybe you cut your bladder. I don’t know.»
I was infuriated. He acted like my pain was nonexistent and completely brushed me off. When he left I told the nurse I took Uricalm for the pain, and she told me that can affect the urine tests and mask the infection. Why in the world didn’t the doctor know this?
I KNOW the pain I am feeling. When he brushed me off I was devastated at the thought of going another sleepless night in which I wake up at 3am wanting to drive to the ER. I came to urgent care because my condition was urgent — not something that could wait a few more days. My pain was unbearable. I started crying and they sent me away without ANYTHING — not even an anti-​inflammatory — and nothing close to an answer.
Extremely frustrating that the doctor couldn’t even discuss what else might be causing the pain or acknowledge the possibility that there still WAS an infection hiding under the Uricalm.
I went to another doctor immediately after who prescribed me antibiotics for my classic symptoms. I’m feeling better already.
They may be quick, but they won’t spend the time you deserve trying to figure out your problem. If it’s not cut and dry, they kick you out and you end up having to see ANOTHER doctor. Not worth it.
2^nd star is for the short wait and quick service.

Clean, quick, very helpful, good coffee. Would’ve given 5 stars but they don’t electronically send scripts and didn’t quite get the explanation on the extra charge above my copay. But the PA who saw me was absolutely gorgeous. I’ll be back!

Came here the day after new years day. as a walk-​in.
I was in and out in less than 20 – 25 mins, staff and the doctor was very friendly.
got the meds at the spot. affordable and fast for a great facility and prompt service.

As a cash patient, I find the prices for care here to be extremely reasonable ($ 95 for a visit if you have Medi-​Cal, which we do). They always tell you exactly how much any tests or treatments will cost before they do them.
Additionally, I never have to wait more than 5 minutes to be seen and my needs are always well addressed. This is my go-​to place for care for myself and my daughter.

I’ve been here twice now and both times, awesome! Haven’t had a wait, and have seen Dr. Ken both times– He is the nicest! I feel like **** right now, but am confident after taking the meds he prescribed that I should be feeling better in no time… I can’t recommend Mend Urgent Care enough!

It was Sunday morning and I was convinced I had strep throat, bronchitis &/​or pneumonia. It was like I’d been hit by a truck and then coals had been raked over my throat. I couldn’t wait to see my doctor so I found Mend. I called and was told there was no wait. I showed up, quickly found parking underground and despite a non working elevator I hauled myself up to the ground floor level. I walked into this space that looked like the Apple Store, super modern, clean and sleek. The receptionist was warm and had a soothing voice. She handed me a packet to fill out and in about 10 minutes I was called back to an exam room. A nurse took my vitals and symptoms and a few minutes later the doctor and his scribe came to see me. I learned that I had not diagnosed myself accurately and instead had an upper respiratory infection. Basically a very severe cold. When I asked why the severity of my symptoms the doctor explained everything to me. It was the first time someone had broken a cold down for me like this. In the end, he gave me some tips and sent me home to rest with a copy of our conversation. I don’t venture into Urgent Care often, but of my experience, this has been the best.
If you’re in the area and need urgent care, this place is a great option!

Prompt attention. Doctor seemed to do a good a job and was nice. Whole place looks current. I’ll go back if I NEED urgent care, and it’s not severe enough to drive over the hill to Cedars.
That being said, they absolutely need training and adherence to the highest standard of hygiene protocols.
Everyone there should be sanitizing their hands EVERY TIME they enter your room, even if they went out to get something for you. They did not. A couple simple squirts of hand sanitizer EVERY TIME — this is standard procedure now. Equipment and bandages should not be put on a bare counters. Counters, racks, lights, etc. should be scrupulously sanitized after each patient. There was dried blood on the handle of the lamp above the patient chair, bloody gauze was put on a counter by the attendant and then gauze cutting scissors were laid on the counter. I could go on.
Had thy exercised what I consider the type of hygiene protocols that are standard in the best treatment facilities, they would get 5 stars. The lapses may seem like minor little things, but they can change the medical outcome.
I hope the management reads this because the place could be a terrific resource for the neighborhood.
*********
UPDATE:
The morning after posting this review, the clinic director called to say how much they appreciated the feedback and would work to address the concerns I raised. That is much appreciated and a very good sign.

Had a great experience today and I’m hoping the billing is as simple as my appointment. (Update** It wasn’t — read below — one star lost for billing issues.)
Signed up for an appointment online. I got there a few minutes ahead of time, filled out paperwork and kept getting appointment time updates via text.
The doctor spent a good amount of time with me and answered all my questions. I left with a form that had my diagnosis and treatment plan.
I was in and out in about 40 minutes.
Update**
So, my bill came and it was incorrect because they forgot that I had paid my copay. Luckily, they had emailed me my receipt and I forwarded it on to the billing department that said they will adjust my bill and I asked to have a corrected one sent. Two weeks later — nothing!!! I called again and am promised a new bill was being sent that day. ALWAYS CHECK YOUR INVOICE!

I hate to do this after reading some of the great reviews. but this is based on my experience today, especially with front desk staff. I called twice to ask if they took my insurance. YES, they said. Come in they said. After basically begging my husband to come, (men hate the doctor) they told me that they didn’t take the insurance. How do you work there and not know these things? Why would you make me drive here to turn me away? We wasted over thirty minutes there and my husband filled out unnecessary paperwork. You guys need to get it together or pay more money and hire front desk personnel with more experience.
While on the phone with my insurance company (should have been the front desk person’s job to call and do the talking) I also overheard the front desk staff saying that the patient that was seen before us left and her credit card didn’t go through. Totally winning.
I can’t comment on the services or caliber of the doctor’s there. just saying. Triple check with your insurance company if they will cover your visit, don’t make the mistake I did.
Never coming back, oh, right. you don’t take my insurance, silly me!

Awful. I have a chronic migraine condition which will occasionally get out of control and I need to seek care from urgent care. I know specifically what works so I call ahead to see if the facility had what I need. I just moved to Sherman oaks and called mend to see if they had the specific medication. I mentioned the medicine by name and they said «yes, they had it» when I arrived and they didn’t not have the medication, I became upset (combination of tears and excruciating pain) they sent in their administrator to make sure I wasn’t upset. Of course I was. When you’re in agony and drag yourself out of bed specifically having called to ensure they can treat you, of
Course you will be upset. The administrator was covering her own ass but this was unacceptable.
ZERO STARS would not recommend. Go to EXECUTIVE urgent care — they are the best and with the drive from wherever you live. They are helpful, kind and honest. Never again with mend

This place is so nice and the staff is quick and very friendly! I’ve never given a review to a doctor visit but I like this place a lot and will be back for any reason again! Yah!

New urgent care at the corner of Woodman & Ventura in Sherman Oaks. Offices are brand new, bright, modern & clean. People are very nice! We just got flu shots today & will definitely go back as needed!

Yes, Mend Urgent Care deserves every single one of their 5 stars.
I walked in around 6pm on a Friday, hoping to not have to wait too long, and I was in and out in 30 minutes.
Parking is easy (which is a big factor when you’re not feeling well)
The front desk staff was kind and helpful, and genuinely sympathetic. Offering to get me anything I needed.
I sat down and watched the news on their big tv. Only got about 1 story in when the nurse called me back.
Took my vitals, asked me questions and then told me the dr would be in soon.
We all know that wait, right? At any other place you can just sit there and have enough time to memorize every single thing in the room. But at Mend Urgent Care the doctor knocked on the door like 30 second after the nurse left.
Dr. Farrell did a couple tests, chatted with me and then came to a conclusion I was totally satisfied with. We even had a chance to talk candidly for a minute about music. At the end he suggested:
‘Take your medicine, drink lots of water, rest and watch Taylor Swift videos all weekend’ (which, if you knew anything about me, that was literally the most PERFECT thing anyone could say!)
The staff was great getting my prescriptions together and getting me out in a timely manner. It wasn’t until I actually left their business that I remembered that I felt bad… because the experience was just so good that I forgot I didn’t feel that great to begin with

I’m as cynical as they come. With that out of the way, gotta say this place is great.
Karina, Sam, Dr. Azar, all top notch.
The Good:
I called before hours, received an outgoing message, hung up.
Within a short time I received a call back from Karina, at the front desk, checking to see if I was okay.
WOW. thoroughly impressed.
I go in, Karina -«Welcome — here are the forms — Can I get you coffee, tea, water?»
Tick Tock ¹⁰⁄₁₂ minutes go by, segue way to «Come on Down you’re the next contestant.
Sam, (very cool and attentive Sam, female in case you are wondering) takes vitals, 3 minutes later: enter Dr. Azar. -
«Open, Look that way, cough twice, here’s what we’re going to do.»
Fade to black.
Exit stage left.
All in about 45 minutes soup to nuts.
2 thumbs way up.
The odd: Expect to fork over a credit card as «payment insurance» to be kept on file. (welcome to the 21^st Century)
I didn’t as I only had a $ 25.00 Blue Cross Emergency Co Pay.
(I spoke up)
Good for them as they don’t have to hunt you down for payment.
Bad for you in case you get over /​unjustly billed because someone accidentally typed $ 500.00 instead of $ 50.00 as they are checking to see how many «likes» the latest photo they posted of their cat laying in a hammock eating a fish sandwich in the back yard received on Yearbook, My Face (or whatever the hell it’s called).
Anyhoo-​I wouldn’t worry about it though as the next day you can always cancel your credit card and obtain a replacement.
Other than that — Go, you won’t be disappointed.
Zool…

Wonderful healthcare. You are see. Quickly and efficiently. Parking is convenient and free. The staff, nurses and doctors were friendly, knowledgable, and efficient. The urgent care is clean and comfortable. They can even take ex rays, infuse IVs and are kid friendly with a special pediatric room that is kept clean comfortable to make your children comfortable. I highly recommend coming here.

Parking: good!
Front desk: friendly and helpful!
Place: clean and stylish!
MD assistant: knowledgeable!
MD: direct to the point what you have and what you need!

This place is everything you could ask for in an Urgent Care.
It is very posh and more importantly extremely clean. The staff, nurses, and doctors were all amazingly nice and personable. Upon arriving, the woman at the desk asked if I would like coffee or water.
Making an appointment online is super easy, but even without an appointment, the wait is not long.
I was in and out quickly and had my problem assessed as needed.
No one wants to say that they look forward to needing to go back to the doctor, but I know that if I ever need to again, this is the place I will go!