Studio City Urgent Care and Medical Center

Old School Doctors Office with a friendly atmosphere. Minimal forms to sign and Elizabeth was extremely kind and helpful at the front desk.
Parking was a bit testy, but across the street there is endless neighborhood parking. A short walk is preferred to an overpriced garage any day. This office is one of the few for me where I can still use my phone because service isn’t blocked out. This makes any wait time much more bearable.
I ended up being told something that I then got a second opinion by another on and got a completely different answer. Make sure Doctor Cho goes in depth, otherwise something might be missed. Otherwise, quick and easy and they’re open on Sundays.

I’m not removing stars for the wait… Because I was told ahead of time a pretty accurate wait time; let me know how many patients were in front of me… and after all… it’s urgent care and having to wait a little comes with the territory.
The receptionist was super nice despite a demanding customer right before me.
They did not take my insurance, but gave me a significant discount for being a return patient! (Last visit was 1 year prior)
Doctor was thorough, asked a lot of questions, and actually ran tests as opposed to just looking and prescribing.
Was open to hearing me when expressing that amoxicillin has been unsuccessful in the past for me and prescribed an alternative.

This place deserves no stars! I was so offended by the actions of Dr. Cho, she kept insinuating that something else was wrong with me that I 100% know couldn’t have been the issue. She got an attitude with me and was so unprofessional when she decided to show me my speculum after she removed it. Don’t waste your time by going here they don’t listen and have their own agenda.
Go directly to the ER, but skip Sherman Oaks hospital they’re just as bad as this place.

I’ve been here twice. The first time, my car smashed my finger when the auto/​soft close feature closed down on my finger — cough cough, BMW and their asshole soft close — and the second was for a respiratory infection that had me thisclose to coughing up a lung. The first time I went I was helped by Dr. Cho. Great bedside manner and efficient. Second time, I was seen by the physician’s assistant, think Eugene was his name. The PA could work on his people skills but at least I was in and out of there quickly. Definitely my go-​to urgent care place for when I can’t get to the doctor during normal business hours.

Couldn’t be more DISAPPOINTED with this doctor. I went on a Monday morning. Since Sunday afternoon, i had chills, aches, fever, vomiting — clearly the flu. I saw the pregnant doctor. I told her I think I have the flu, but that I also have sinus pressure and both ears hurt. She said it’s likely the flu and that I need to rest. I asked if she would take a flu test. She said there’s really no point, and all I need to do is rest. I asked if she could prescribe tamiflu to help me get better faster. She said she could, but all it will do is make me better about 12 — 24 hours faster. I said that sounds good, as I have a young child and I’d like to alleviate the amount of time I’m contagious. So she finally prescribed me that medication after I practically begged. I asked about my sinus pressure and ears (I get sinus infections all the time so I know what they feel like). She said it’s just the flu and an upper respiratory infection. She didn’t even look at my sinuses or look in my ears. How the heck does she know what I have without a thorough exam? All the intern did was take my temperature and the pregnant nurse looked in my throat and spent no more than 3 minutes with me. WTH! I have other symptoms, you shouldn’t rush me. So whatever, I left disappointed but trusted her. Cut to 2 days later and my flu was getting better thanks to the medicine i BEGGED for, but my sinus and ear pain was a million times worse. It hurt so bad that I had to take vicodin and hold a warm heating pad on my head. My husband suggested I go back to the doctor, but I didn’t want to go back to this lady again and get bad treatment, so I went to another urgent care, explained the situation. the other doctor gave me a thorough exam (15 minutes explaining everything, unlike studio city doctor), noticed I had a SEVERE sinus infection and ear infection, prescribed me medicine, and now a week later I’m finally feeling better. I will NEVER Go back to studio city urgent care. if I’m going to a doctor, i expect to be examined in-​full and not rushed. So DISAPPOINTED!!! be warned — dont go there if you want bad service. I had to take a week of from work because she didn’t give me a thorough exam and proper medication.

Four days after my initial visit, the clinic is still telling me that their fax is broken and can’t receive test results, which includes a much needed test. The PA told me that my blood test was 100% normal, but my regular doc (who got the results directly from Quest) looked at the results and said there were a few elevations that suggest infection. Either this PA truly didn’t have my results and was just feeding me false information so I’d stop calling, or doesn’t know how to read results. Either way, even more reason to never go here.

Don’t waste your time with anything potentially serious here. You will not be treated as a patient, but as a cash cow.
I’ve had a good visit here once for strep throat– I got my prescription and was out the door quickly.
My second visit has been a nightmare. I have a serious injury and the «Doctor» I saw wasn’t even a doctor, they never called me back when they said they would, they’re trying to double charge me for a follow up to see an actual doctor, and they won’t prescribe me anything for my injury other than resting. Basically I could’ve gotten better medical care if I just did nothing.

If I could give them no stars I would! Went a few months back because I had, what we thought was bronchitis! The doctor then tried to tell me I need to get my thyroid checked & focused on that! The next day i returned because I felt something pop & suspected a broken rib. They told me it was just aches & pains! Very long story short I wound up hospitalized with pneumonia & not 1 but 2 broken ribs! They should be closed down. DO NOT go here!

I walked in before closing on a holiday and they stayed until I was taken care of. I left in much better shape than I arrived. The nurse and doctor were both very kind. They did not rush, and seemed genuinely concerned. I have not used an urgent care in years, but I am happy to know they are right up the street should I need them in the future.

My savior.
I got sick after traveling and like a man, I put off the doctor. But after two days, I couldn’t kick whatever I had with rest and whiskey so I turned to Studio City Urgent Care.
I went in on a Saturday and it was surprisingly not busy. I waited behind one other person; I may have waited about five minutes.
I didn’t see a doctor, however, a Physicians Assistant, which I am learning is often better than an M.D. His bedside manner was great, better than any physician I’ve seen; he was thorough and attentive to me. I got a shot (in the butt, ouch) a few prescriptions and was told to rest. After a few days, wow, back to normal. The P.A. really seemed to care and was not rushed (even though after I cam in, I noticed five new patients waiting).
No complaints for me.

Was in horrible pain after accident went to this Urgent Care since it was close to my home. First i filled out some paperwork gave to receptionist. The nurse called to the room took notes, regular blood pressure, weight, temperature he did. And he said Doctor will see you shortly. OMG and here the doctor comes. She came i looked at her thought maybe some employee. First she came wearing Puffer Coat, UGGs but no uniform to know if she is a doctor or not. Very unprofessional. I told her i have severe head ache of the impact. She said take ibuprofen. Well i paid $ 120 but it was waste of money and time. Horrible place.

I was panicked after slicing my finger while working on a home project. It was swollen and turning purple. OK, ‘nuf said about those details. I came to the Studio City Urgent Care and got speed, caring and the right treatment. Anna Nazaryan, the very knowledgable P.A. took care of me. I’m relieved and I feel much better just a day later. It’s not a workers’ comp factory like some urgent care places, so the line was short. There was even an actor in the waiting room just to make the visit more fun. I was in and out with very minor surgery in about an hour. Hopefully I won’t need them again, but if I do, I’ll have no problems about going back.

Scam… Fraud…Incompetent!
I called my insurance company to find the nearest urgent care to me that accepted my insurance and they told me to go here. They checked/​verified my insurance, and took the copay for an urgent care visit. The Doctor saw me for a few minutes and said I needed a brace (that I paid for out of pocket) for my Right side and prescribed me a medication.
When I got home, I noticed the brace didn’t feel right and it was not immobilizing my arm, then I look at the brace more carefully and it says its for the left side. I called and they told me to come back the next day to get the correct brace. When I got there the office staff was indignant and the doctor even tried to say that the left and right brace were the same. They are Not! Finally they gave me the correct brace and had the nerve to ask for the other one back with the box. Hope they didn’t use it on someone else (for all they know, I could have dropped it in the toilet). So now I had the correct brace and even though they sucked, I just moved on.
Until I get a bill from them, because they didn’t bill my insurance company correctly. They billed it as a new patient visit, instead of an urgent care visit. My insurance company said they need to re bill it correctly and they would pay. But when I called Studio City Urgent Care, they stated that they are Not an urgent care in the daytime. WTF! You’ve got to be kidding me. Now I have to deal with them and my insurance company at length to get this resolved (hopefully). Ughhhhhhhhhh!

Doctor here tells me my breathing is fine… and I have the flu. (5 minute visit, max). Then I go to the hospital next day «your breathing is not fine, your Xray shows pneumonia.»
There’s a big difference between the two. would not recommend to anyone going here.

Unbelievable. Short wait. The doctor saw me within 15 minutes of my arrival. And, he took the time to get a full history to do his analysis. The hematologic was there in 2 minutes to get all the samples needed. Amazing. This would have been a 3 hour ordeal at my primary care physician who couldn’t see me for 5 days. I just walked in.

**DO NOT GO**BILLING FRAUD**. I located the urgent care center by locating the nearest center near me; I failed to read reviews prior to going — A HUGE fail on my end.
I called the urgent care center and addressed a discrepancy with the diagnostic code used to bill my health insurance for the services rendered; long story short, my initial visit was for an ear ache which I believed to be a start of an ear infection. After my check up by the servicing DR (Manuel), he stated there was no sign of an infection. It fact, he didn’t prescribe any medication, indicating that there was no point as there was no sign of any infection.
Upon conclusion of the visit I inquired about an annual physical exam. The DR indicated that they would be able to perform the annual physical services. The DR did recommend for the annual exam blood work to be preformed on an empty stomach. The reception clerk indicated availability for the following day for blood work. I informed the receptionist I would think about it.
The blood work for the annual exam was completed on the next day on an empty stomach as recommended by the DR.
So just to clarify there was 2 separate visits
conducted, one for an ear ache and other for blood work and urine sample for the annual exam– the urgent care center rolled up the billing for both of services rendered under the 1 diagnostic code for a «respiratory infection». The LaB bill I received for the blood work was $ 280. I called my health insurance provider and inquired as there was $ 0 paid for the blood work. The health insurance provider indicated the blood work was billed using the respiratory infection code and not the annual exam code diagnostic code.
I’ve been calling the urgent care center since ⁰⁷⁄₂₁ in efforts to resolve this simple discrepancy, and Per the office Manager (Marbella) the DR refused to change the diagnostic code. I’m stuck with a $ 280 bill from the lab that my insurance would cover if coded correctly. I will proceed with filing a complaint with the board.

Upset!
Called in the morning to find out about X-​ray options for my son’s wrist and was not advices to make an appointment. Came in after school as a walk-​in and waited for 2 hours to be accommodated between appointments. still waiting !!!

My husband went in and was told they don’t take his insurance; which was clearly not the case. Low and behold after I called the insurance company and then called the urgent care back, they do indeed take his insurance. Really strange. So, he was seen & treated for a sinus infection, where the NP told him that sinus infections are 99.9% viral. Really? Wrong again! Within 24 hours of taking the antibiotics, he feels a ton better and his nose has stopped oozing and bleeding. Lastly, to top it all off, the ONE time he uses his credit card in 6 months, it gets «compromised» and is used all day for online shopping. Coincidence? I don’t think so. Dr. Cho should do herself a favor and hire all new staff and re-​invent herself in a more appealing manor. We are not the only ones who have complained on here… read the other Unilocalers!

Listen to these reviews. Worst Urgent Care experience ever. The lady at the front desk was so rude.
It was my first time here, i called like 4 times before someone would pick up the phone, and then they told me not to make an appt, so i got in my car and drove out.
I get there and realize I have left my passport in my travel bag, as I just flew in a few days ago. I offered to show and send her a scan of my passport, etc, and she wouldn’t budge. She was so cold about it. I pleaded, we’d sat in traffic for an hour. Nothing. Her reasoning was, «no, i need to send it to the billing dept»… Okay, so you are going to send them a fucking scan, so what difference does it make if I send you a scan??!
Terrible service. She needs to get fired. I don’t know her name, but this is on 02÷23÷15 at 10:15 am. This is an urgent care. People come in because they need help. How can you be so short and rude? Get a new job. Take that attitude and your nasty greasy make-​up to a a T Mobile.

After calling to make sure they still accepted my insurance (Blue Shield PPO), I drove 30 minutes, waited 30 minutes, and was then told they didn’t accept my insurance.
When you’re sick, lost time like that is crucial. I’m very disappointed.
I imagine all other information from my 2011 review is the same, except that it cost me $ 1.50 for the time I was in their parking lot.
I immediately went to North Hollywood Urgent Care, and they were phenomenal. In and out, professional staff, and a prescription that looks promising. They also accepted my insurance.