Prime Care Physicians

I wanted to update my review since I am still coming here 5 years later. Absolutely the best Doctor in LA! Dr Matian, Patrick, Bernard and all the staff here are just so wonderful. Highly recommended.

I have been with this office for almost three years and as each year passes i find myself really deciding if i want to continue using this practice as my PCP. This year i have finally had the worst medical experience I have ever had. Just to make sure we are all on the same page im going to start from the visit to where im currently at today 5−22−16. On April 19^th 2016 i went in for a few issues and concerns i was having, 1. was my nose has been causing me really bad breathing problems and has been dripping fluid in my lungs causing my asthma to flare up really bad while i have been sleeping. 2. was mt most important concern that i wanted addressed immediately, this was a mole on my right left side of my knee that has changed and swelled up with a bubble or something on it. I was very worried and still am that it could possibly have active cancer cells in it. I talked to the doctor about both issues and he told me he will set me up to see a specialist,
«Keep in mind he never even bothered to look at my mole which my girlfriend found alarming as did I.»
So after seeing him I went to the front desk and mentioned to one of the receptionist that he was going to refer me to a specialist, she basically ignored me until my girlfriend spoke up and told her to pay attention because i was speaking to her. with a rude attitude she said thanks but if i need any info the doctor will let me know and i will be getting a referral in the mail as soon as my insurance comp approves it «CIGNA» so after close to two weeks i never received anything in the mail and i was really concerned to have my mole looked at along with my nose.
The very next day i called my PCP office to find out what was going on, the doctor himself answered and said that my cat-​scan for my nose was approved but my dermatology was denied then approved and then denied again, he then said he really was not sure what was going on and i should contact them to find out. Soon as i hung up the phone i contacted Cigna and at this point i was really irritated that basically they were playing games as the doctor explained to me. I spoke to a lady with Cigna and told her what the doctor just told me, she said that she was not sure what he was talking about because the day prime care submitted the request, they both were approved the very next day. So at this point i asked for her to call there office and leave a message so they were aware that both request had been approved, i hung the phone up and about fifteen minutes later the same rep from cigna called me and said that she had left a message and informed the office that everything was approved and i could proceed with seeing the specialist. This all happened on 5−7−16 about 18 days after i seen the doctor the first time for my health concerns. On the same day the 7^th of May i went and had my cat scan done for my nose, I was told they will have everything sent to my PCP the following day and that he should be in contact with me to discuss the findings. A couple days go by and I have heard nothing from prime care, so i decided to call on 5−14−16 and find out what in the world was going on with the cat scan findings and also find out if they have received the approval info for treatment of this mole. I was speaking to a female receptionist and I told her basically cigna called left a message and i wanted to know my results, she said she had no idea what i was talking about and passed me off to a male named Bernard, I told him the same thing and he said that Cigna never approved it nor did they call and that Cigna was lying and are the reason for the delay in having someone look at my mole, At this point i was pissed off, I told him that the office staff is unprofessional and that cigna would have no reason to lie to me and that they needed to do there jobs and get me to see someone asap for this mole, he said he would have the female that deals with cigna call them again to see if it had been approved and that he would let me know what my results were for my cat-​scan he said they did in fact find some concerning issues and that he would have the doctor call me that day to discuss the findings… I hung up irritated and not happy with the way this office has been taking my medical conditions seriously. So of course I never heard back from the doc that evening nor the next day. a few other things happened since then so to rap this up I have called from the 16 through the 20^th of may 2016 and still have not heard back from the doctor nor had any follow up for nose and throat. hopefully he reads this because his staff needs to be re trained. The staff started screening my phone calls and just placing me on hold now when i call. If you read this doc, please take my call on Monday, we have to discuss your practice and staff.

Just switched to this office a couple months ago, Dr. Matian is very pleasant and his staff is very kind and professional. On my first visit, the wait time was about an hour, which was my only con, but their computer software was having some issues, so it’s forgivable. I had some lab work done and it was billed to me, however, I was under the impression that blood work was covered so I gave them a call and they were confident they would take care of it.

I love Matian. Not only is he my doctor but he takes care of all my client’s care also. Highly recommend.

It’s been a slow process for me not really the fault of the PA or Dr Patrick ad I call him. He really cares and is a great guy. This is coming from me who normally thinks Doctors are toolbags and I’ve called the medical review board before on other Doctors in the past. Not Dr Patrick I know my conditions need a specialist bit my insurance won’t allow it. He does the best he can even though his hands are tied at times.

Very disappointed in this practice. Everything was fine when I was there: cortious attention. It got worse after: 3 weeks to get blood tests results, almost impossible to get these people to answer the phone, and they don’t do any follow-​up, you’ll always have to call back. I also needed them to pre-​authorize something with my insurance: no luck, the only person who knows how to do that was on vacation. When I call back, that person is busy.
Well, I just go see another doctor and do everything all over again.

This place used to be good. Dr. Matian used to be my doctor 5 years ago now that Ive returned home I naturally went back to him. I have outgrown the practice and I think he has much more patience now and spend very little time following up with them. I was charged for a MRI and I had to call multiple times for my results. Finally I was told that the doctor would call me back to further discuss other alternatives; though the results were normal. I never received that call and I am still having the same issues as when I visited the doctor. I also made an appointment to remove stiches, called to reschedule the appointment and left messages. No one returned my call, I ended up removing them myself. In a way I have spent money to see a doctor that never made a difference to me.
This facility does not have laboratory, all their testings are done offsite; with LA traffic this is a long process it is a whole day and maybe a week’s process to receive results and get your testings done.

I have been going to these people for a about a year under ACA. They are without a doubt the nicest collection of people I have ever had the luck to meet. They are tireless, responsive and honest. This is what medicine is supposed to be like. They fight for patients. They care if you are ok.

Easy to schedule for me. Doctor took a lot of time talking to me. Felt like he really cared and wanted to help.

I find these 5 star reviews to be absolutely ridiculous. I call to make an appointment for a serious series of symptoms, and am told by the appointment girl that there is no one available to help me. I ask to speak with a supervisor, an assistant — ANYONE — and am clearly told that no one is available to help me. I tell her my symptoms, and am told the same thing yet again — there is no physician, PA, assistant, or anyone else available to help me.
I feel like I am having heart attacks, I can’t breathe, and I am always tired. I am 27 years old and feel like my time is coming. If there is a real doctor at this establishment, please prove me wrong about this establishment.

I truly love the Doctor, Dr Maitian, & the nurse practitioners, Patrick & Chelse!
They’re all so very knowledgeable, listen & understand well, so compassionate and kind hearted. Lovely, talented people who make this world a better place.
I have never seen lead medical professionals empathize so sincerely with my health problems. I always feel as if they are tackling my problems as if it were their own, each & every time I go there, which is monthly.
The front of the office, on the other hand, could really brush up on their customer service relations. With the exception of one front office staff member named Brian. If fact Brian is one of the most competent, professional, and compassionate front office staff members I’ve had the pleasure of working with.
Having good customer relations skills in a doctor’s office is a must because 1) appointments are hard to get when you need relief today 2) you feel terrible from suffering from symptoms & 3) insurance company’s are always trying to find ways to not cover services that they promise and you often need the assistance from the FO for past records & so forth.
I also like that the office has late hours. They take appointments til 9:30 pm on most days. Which means I don’t have to take time off work to see my doctor.
Since no place can be perfect, it’s still nice to have 4 perfect staff members, especially when 3 of them are the doctor’s. :)
I look forward to coming to this office. I feel care about and well looked after. As long as this office stays as is, I will never go anywhere else.

I’ve waited over three weeks for the Dr to call be back and read me my lab results. I call daily and the girls at the front desk are very rude unhelpful. I still have not received a call back!!!

Dr. Matian is hands down the best primary care physician I’ve ever had. He and his staff are incredible nice, patient, and knowledgable. They’re never dismissive of my questions, and I always feel listened to and taken care of each time I’m seen.
I highly recommend them.

I’ve found Dr. Matian to be a consistently knowledgeable and personable medical professional. His bedside manner is reassuring and respectful. It’s clear he sees his patients as people, rather than ailments to be cured in exchange for money.
Occasionally I’ve had to wait and Prime Care a little longer than I would have preferred or the staff up front felt a little cold toward me, but in exchange for the capable treatment I’ve received there, those minor issues are small, occasional inconveniences comparably.
It’s the only place I’d recommend to anyone looking for a new GP in the area.

Dr Matian and his staff were friendly and knowledgable in diagnosing treatment. Great initial consult!

Do not go here, unprofessional, pretty much went on web md to look up What was wrong with me. Basically said eh not really sure … Meh. Could be this could be that … Meh … Wait a lil bit see how it goes. The room I was in was disgusting had splatters of some weird goo on the walls. Thanks for wasting my time and money. :(

Dr Matian is a very nice man, and genuinely concerned and helpful with patients. Most of my experiences with him and his office have been very positive. Every business has good and bad days, no place is perfect. But I would definitely suggest this Dr. Especially with my medical issues the past year, he has been very helpful and patient. He didn’t give up or dismiss my complaints like every other Dr would have. He is A-​OK in my book!!!
The office does get busy, and sometimes there’s a wait, but good things come to those who wait!

My wife made an appointment for me. And it took 1 month for this dr’s office to tell me that they tried calling me and also left a message for me (not true) for them to tell me they can’t see me until another dr shows up at 1030 what kind of stupid staff does this dr hire… And dr’s come in as they want they don’t give a shit about there practice here or the ppl as a person that works in the medical field «do not «! Go to this office horrible service from staff… if I can give this place zero stars I would.

Having looked for a good medical practice for over eight years now, with almost no success, a lot of mistakes/​lost scans/​lost bloodwork along the way that made me lose confidence in the meaning of a medical degree, I have finally found my version of an exceptional practice.
I have seen Chelsea, FNP, twice now and not only did I come away feeling like I was getting the treatment I needed and hadn’t really even realized I needed (as the kid of a doctor, and with a small amount of medical training myself, I figure it’s all nothing and I can «handle it». Right.) but she was so incredibly kind and warm that I felt immediately (I really mean immediately) like «OK, THIS is my provider. I’m in the right place».
I felt a sense of calm and relief at her demeanor, her willingness to listen to my confused ramblings of not being able to sleep, being tired all the time even when I do sleep, overwhelmed with wedding planning and a challenging, though loved, career all through tears of relief, and extreme exhaustion. She didn’t bat an eyelash while I sat, sobbing, in her office and was so comforting in her style and manner of speaking to me as a patient that when I went home right after, if felt as though a huge weight had been lifted from me.
I’m happy to say that even just a few weeks in, I am feeling so much better than I did when I walked into Prime Care that first day. I think I’d forgotten what a good practice looks and feels like. (This is what it looks like)
It’s rare and wonderful to find practitioners like those at Prime Care. Especially Chelsea.

What an amazing experience!!! I got off of work at about 8:30PM and I checked a couple of local urgent care locations and gave them a call no one wanted to see me, I called Dr. Matian on his «on call cellphone» and he welcomed me in the office (Last minute with no appointment) upon arrival I was greeted by Bernard, he asked my name and said «we’ve been expecting you» in a welcoming manner. I filled out some paperwork and waited for the doctor, the Physician working tonight was Chelsea WOW is she amazing, right when she opened the door she filled the room with positivity. She actually took the time and got to know me on a personal level, she answered all my questions and didn’t make me feel rushed, even though it was close closing time when I arrived.
This was my first experience at prime care physicians and I’m always coming back.
Thank you Dr. Matian, Chelsea, and last but not least Bernard for treating me like a VIP :)