Lowe’s Home Improvement

I would never consider making a major purpose at this store ever again. I discovered this store after usually going to Marina Home Depot — another place I hate — parking lot full of day laborers, worthless employees, poorly lit aisles, etc. I initially liked that Lowes was well lit, parking was easy, didn’t have to dodge sketchy looking folks in parking lot, and staff seemed generally helpful.
Purchased a large, very expensive appliance with damage discovered after delivery drop off. Called store (after SEVERAL attempts to get through — usually the phone rings and rings, with someone only picking up 1 out of every 4 – 5 attempts — and then either dropping the call or transferring to another department that fails to answer) and arranged for a pick up of the damaged item to await the new item. When pick up guys called the next day they said they only had paperwork to pick up a different item and not the damaged item and told me to contact the store. Again, after several failed phone attempts I just went to the store to straighten it out. I will admit the folks in the appliance department are generally helpful in person and they were aware of poor phone customer service (great, so fix it). However, was told would be put on truck schedule the following day. I called to confirm in the morning and delivery department said I was not on the schedule but would add me. Given the poor response, I called during my «delivery window» to confirm and was told they did not see my name. Called the delivery carrier and they are not aware of what is going on. Unbelievable. How friggin hard is this to get done? Eventually got my replacement appliance — clearly delivered by a 3^rd party subcontractor — and got it hooked up. However, there was no removal of the packaging and I had to do a major cleanup after the delivery guys left.
I also ordered a new water heater but was delivered a «floor model» (i.e. a bare heater, no box, which was dinged and dirty. I was not happy about that either but it was technically new and worked so figured I had been without hot water for several days so just accepted it.)
Total, insane incompetence. Other than buying some small item off the shelf, I will never deal with this store again on a major purchase. Would rather pay more at a specialty store and get proper service.

Had to go in and get some nails and hanging things… There was someone there to ask me if I needed help. I asked if a certain nail would hold what I needed it to. He redirected me to a better choice. Then i got out fast… Perfect trip to home depot

This store gets 5 stars only because of Alicia from appliances. I did have to wait 15 minutes because there weren’t enough staff. That’s not Alicia’s fault. I also had to wait in line another 15 minutes just to apply for a credit card at customer service. If it wasn’t for Alicia’s amazing customer service, I would had left. And if it wasn’t for her, this would have been a 1 star rating. Terrible waiting time. I don’t think I will be coming to this location anymore.

Wow I’m at lowes as I’m typing waiting to be helped and 10MIN have passed by now AND NO ONE IS HERETO HELP ME ! Wow I hate this place such bad customer service. Eeerrrrr ! Wow I had to open you tube to help my own self! Really wow! I know this employees are just waiting for closing time to go home. I think they are hiding, all I see is customers and zero helpers! Ugh! Bye Lowes. I hope a A CEO OR OWNER OR SOMEONE WHO REALLY CARES ABOUT CUSTOMER SERVICE Can fix this issues and train people to be more helpful. (My local store) I guess not NO MORE!

Five stars for Brandon, who took time to hunt me down in store after discovering that they actually had the item I was looking for!

We walked in looking for a flag pole. We had been to many different hardware stores and no one seemed to have what we needed. This nice guy spotted us, remembered that we had called and came over to help. You never get that kind of service at Home Depot! Usually at Home Depot they actively avoid customers who look like they might need help. I took away one star because the line to check out was super long, so they might want to work on that, but otherwise a good experience!

Walk into Lowes, looking for a caulking gun, none were in the shelf. Edwin in the Hardware department was kind enough to get some down for me and was real nice and polite about it. Great customer service Edwin!
Tuesday,
12/​29/​2015 @ 7:20ish pm.
Edwin in Hardware.

Amazing how bad the place can be. Unkept inventory, constantly short staffed, and indifference make this the most maddening place you can go. Will drove further, even light years to avoid.
Was told in the pipe cutting area it was just too much to do so come back tomorrow. 10 pieces, not 100, 10. «Maybe more people will be working tomorrow.» Sure, I’ll never find out.

Horrendous customer service. Sold me a faucet for my kitchen sink. When the plumber arrived to install it, it was missing a major piece. I went back to the store to try and return it and was online for much longer than was necessary to make a simple return. Ana Maria walked away while she was in the middle of my transaction, went to lumber, and took at least 30 minutes to come back to complete transaction. I still have to pay the plumber for tomorrow’s job as well as what I paid the plumber for today’s job. I was left at the register without any help. The manager Henok gave me 10 percent off which will not even touch the 125 an hour that my plumber charged for me for the first time that he came to install faucet missing a piece.
Terrible terrible customer service. Go to Koontz on Santa Monica and you’ll be treated right.

Terrible service. Worst service ever!
This place is badly managed and just awful.
This location does not pay and care for their staff enough and is a good example of cooperate big wigs that could care less. It is unfortunately prevalent in the customer service or lack there of.
Understaffed and badly organized. The only good thing I can say is the returns section is fast and possibly the only efficient part of the entire store.

Everyone on Unilocal know I am a big fan of Lowes. I have written reviews on other Lowes too. They are very unique in keeping their store tidy and full of new merchandise. Yes I said new because they have another way of handling their returns. I don’t know how, but they do. I never find items that look like they were ever returned, unlike Home Depot.

Worst customer service Ever. Taking my business to HOMEDEPOT! Been trying to get in contact with pro services for the last 45min and no one answers the phone! Really?! How are you still in business?!

Great experience today. We needed to buy ground cover. Judy went above and beyond expectations in helping us select the right succulents. She talked to us about soil type, and stopped me from making the mistake of buying mulch instead of pebbles. She also pointed out items on sale. We were trying to buy a lot, and Judy and the manager (apologies for forgetting his name) got us a 10% discount. She was that knowledgable person you’d hope to find working in the gardening center.
Sidebar — I got stomach pains while shopping. Judy held our stuff while my fiancé took me home and went back.
PS — She also has great taste in music: D

Usually Lowe’s customer service is great, but when it came to ordering blinds from them it was worse.
I placed an order for 4 window blinds on August 22^nd. We didn’t get anyone to come by to measure our blinds until Sept. 4. Fast forward to today (Oct. 20) and we are still waiting for our blinds. Told on that one of our blinds is backlogged until Oct. 30. Lowes blamed their vendor. Well, your vendor reflects your company too. Over a two month wait for 4 blinds. Wow.

Buying an American Standard Champion 4 toilet! Don the customer associate is very professional and competent!

Nothing good to say about his place. Lazy employees. Just BAD.
Note to the future customers:
Better off going to Home Depot

Some of the worst Customer Service Reps I’ve ever seen. To begin they rarely have more than 1 person working the counter.
None of them seem like they want to be working… especially with customers.
And don’t bother trying to get a manager to add more people. It won’t happen.
Just awful

It’s summer, and I needed plexiglass. (Don’t we all?)
I was looking to seal my window for an air conditioner, and still keep the garden view.
Sure I could have used plywood, but the wood grain just isn’t as nice to look at as the trees and clouds.
This Lowes is huge! Luckily, the staff are both friendly and helpful. One guy in building Materials showed me where to find plexiglass, and another helped me slice a sheet to size.
The only drawback was that I had to purchase the full sheet instead of paying by the square foot. I totally get why they do it though. What hardware store wants to be left with a pile of strangely-​sized plexi anyway?
On a 100+ day, walking to this location would have been uncomfortable.
Fortunately, the plexiglass had opaque protective sheets that kept the sun off on the way back!

Probably one of the convenient locations for home stuff around my house but not the best when it comes to customer service. Have been here a few times and staff isn’t really eager to help. So if you are not home improvement store savvy then you may have a hard time here with help. The store however I will add is somewhat of in order most of the time. The lines are usually a bit long and even the self checkout isn’t the easiest (products never scan). Either way it’s nice to have this place close by my house.

Came here to grab a bag of soil to plant a few veggies and herbs that I have been growing. The parking has never been an issue but the cars tend to speed in here for some reason.
But the main problem here is the lack of employees. When I know what I want/​need, I can just grab and go but the previous times I have been, we waited for over 30 minutes to get helped.