Free People Century City

I called around 10am today 4÷9÷16, I never got the name of the gal but she was SO sweet and helpful on the phone! I called for two ankle boots, they actually do not carry shoes at this location so she openly went out of her way to find stores near me that could have what I was looking for. Thank you so much! Too many sales associates have bad phone skills — way to go free people

The girl in the shop is the worst cashier ever. Her attitude was just so rude and unprofessional when I asked her questions. I came to the store to check on the size of the reversible Vegan bag that I saw online because it’s hard to tell in the picture. I wanna purchase this bag but I need to check on the size before purchasing it. I asked if she could tell me how small that bag was compare to the bag I was holding in my hand. I think it’s pretty easy to answer. She doesn’t have to give me an exactly size or detail. Just say may be «smaller» or «smaller than a lil bit». Guess what? She told me her store doesn’t hold the bags, but the other stores do then walked away with annoyed attitude. And she told me that I should just check and order online. Well, I’m trying to purchase stuffs but betting stuffs from your store. Be the boss if you don’t wanna work. If you’re working, plz be professional.

A «hi» is always good to acknowledge people that walked in your store, I get it the store might not have traffic and its easy to get bored but that’s your opportunity to strike a conversation. I like their clothing and their visuals, not crazy about their service.

Interesting. Just got off the phone with Takara and I liked her attitude. However I was in a couple of weeks ago and was quite unimpressed with the fact that there was a full dressing room, no one in the store other than us and both salesgirls were at the register chatting. So we, the patrons, helped each other pick out what looked nice on. I was so surprised that I actually scolded the girls as I was leaving. I will be in again in a few days and shall update either good or bad.

I LOVE Free People, love the fit, comfort, style and raw chic look. Ive never had a problem with the sales associates, always leave with a purchase, always satisfied. Then again, I never need help from the sales associates here, its a tiny store.
TIP: If you are on the hunt for a piece you found on the website, you can easily click into the item detail, punch in your zip code and find the closest store with it in stock.

The worst location, I have been here twice looking for new merch from the website and they didn’t have things either time.
Find a different location if you have your mind set on a particular item.

The girls here are so unfriendly and unprofessional. I had purchased a shirt and it did not fit well, so I decided to gift it. The NEXT day I went into the store and asked them if they have a gift box to wrap the shirt I purchased (which was well over $ 80). A lady at the register told me that their bags are expensive and they can’t give them out, she offered me a small bag and I told her the shirt would not fit. I even offered her to look up the transaction with my credit card but she had such a nasty attitude and was constantly rolling her eyes. I asked for the manager in hope that she might be able to help but she said she is the manager and her name was Bethanny. I asked her what my other options are and she takes out a regular sized bag and slams it on the counter, gives me a nasty look and walks away. I could not believe it! When you shop at a store which is already overpriced the least you should be able to expect is some customer service.
Please do yourselves a favor and read the «non recommended reviews» it looks like they have had issues over charging customers as well. Save your money and your time. I will not return to this store!!!

It’s very unfair that this place has only ONE rating with ONE star. This is a great location for Free People, and as a regular to the store and the website, they have wonderful selections with few items from limited edition collections. I think thats only fair, given how many locations FP really has.
The girls in the store were my favorite because they were beyond friendly and helpful as I browsed the items. They had options about outfits and helped me find different colors and similar options. Setting up a fitting room was a breeze, and it was an even better day because I loved everything I tried on. Spring collections are always so much fun, light and airy, comfy too!