CVS/pharmacy

Always a long wait for prescriptions even when doctor has phoned/​faxed in. That’s a problem when you’re sick or have a sick child with you. The CVS system also defaults to generic prescriptions that is not always the most cost effective. It’s wise to ask about brand versus generic and evaluate for yourself. Generic Prilosec was $ 255.00 while brand was less than $ 50. Go figure. I would not have known if I hadn’t have declined to purchase because it was not in my budget. On a whim, I asked the pharmacy tech to check brand price. CVS has the ability to default to generic so they should have the capability to compare cost and offer best price as an option to their customers. English is a second language for some of the pharmacist and communication over the phone can be problematic.

This review is regarding the pharmacy.
There are plenty of pharmacists behind the counter but they are to busy filling bottles to actually help patients get their medicine.
I actually tried getting a prescription filled 4 or 5 times and they kept on saying that they needed approval and I should check back next week.
Week after week of coming back and not getting my prescription I switched to a local pharmacy which filled my prescription over the weekend no problem.
Dont use this pharmacy…

DON’T COME HERE unless you absolutely have no choice. The pharmacists are extremely INEFFICIENT and UNDERSTAFFED and UNHELPFUL. I’ve asked for an auto-​refill TWICE and it wasn’t until my THIRD time refill-​less did they finally tell me that I can’t auto-​refill my prescription. Then they advised me to wait AN HOUR for the refill or come back tomorrow. Just avoid the CVS at all cost.

you need to have a CVS card to really take advantage of the sale prices here. seems to be always short staffed here, but sometimes there are some nice deals.

Called ahead about getting a flu shot an was told anytime before 6. As I arrived at 2PM the pharmacist told me he was leaving for a 1 hour mandatory lunch break and no one could give me a shot for an hour. Even though he was standing right there. Very inconvenient.

Make sure to check the expiration date! Especially on the sandwiches. I’ve seen a couple of expired sandwiches also they are always short on items.

Best CVS/​pharmacy in many miles radius around, personally it’s the best I’ve been to in LA so far. Not so large, nothing special about it, BUT it’s always packed with ALL the BEST options that could ever be available at any CVS store anywhere, and if it’s not here then CVS most probably doesn’t sell that item basically. I exclusively come in here when I’m searching for specific items and wanna get them. There’s a Rightaid walking distance from where I live and there’s a close by different CVS that I go to both of them for basic items, but when my «wanna get» requests pile up I come here. 2 floors, cozy ambience somehow, helpful staff, downstairs is the pharmacy, oral care, house products and stuff, and the ground floor is where everything else is. Car parking of course can be an extreme hustle esp during the day and often too during night, just as the case with the majority of other businesses in the village.

Probably the most incompetent pharmacy I’ve ever had to deal with. Felicia specifically is incredibly rude, and they never process medications correctly. I cannot even count the number of times I have had to call them because they don’t process my refills in time or they don’t follow through with doctors, insurance companies, etc. I have had far too many issues with them, and I highly recommend taking your pharmacy needs elsewhere.

They have horrible service. I went in to get a money gram to pay rent. She advised me to get one money order than two. She put it in my name and I specifically told her it was for rent. Went to go pay rent they cannot cash it because it’s in my name. I am not from this country I didn’t know. Also, she was a manager!

It’s very conveniently located and has all your essentials. Its a little oddly set up. The pharmacy and random items are downstairs. The food items and hygiene care products are generally upstairs.
They do money orders for under $ 1 which is awesome. My only issue is the checkout situation. It’s unclear where the lines start for this so it’s comical to watch people looking confused and trying not to be rude.
Use the self checkout! :-)

It’s CVS. Park at a meter, get your magazines, medicine, lottery, food, lint remover, and usb thumbdrive — all in one place! Magical! Pretty clean, sizeable, and friendly (especially compared to the Hollywood CVS). Always seem to be in stock of the popular items I need. Having a corner bakery next door gives it another half star.

CVS You Are The Best! especially out in Westwood at Store Number #5828!
I really like this pharmacy and store!
It is very clean and they have a wide selection of products and merchandise to choose from and the location is Perfect!
While there, I had the opportunity to meet up with Jarmaine who is one of their assistant store managers who was very nice and professional to me who further informed me of their company decision to Stop Selling Cigarettes in which I appraised them for doing so!
She even gave me a Pin which announces their company decision on the Day that they Stopped Selling Cigarettes in All Of Their Stores Nationally and even has the date on it!
I am very Proud of her company’s decision and her store and was very pleased with the service that she had provided to me.
Thank you.

This is one of the sketchier CVS locations I have been to. Despite being in the heart of UCLA/​Westwood, there are always drunk homeless people loitering outside (which gets worse at night), the store is not well lit inside, it feels dirty (ex: the shelves on the self checkout machines are always grimy) and the staff doesn’t go out of their way to help you.
Today I picked up a prescription here for the first time. The guy behind the counter (Sohrab) was extremely rude to everyone in line, shouting questions at them («YOUR NAME!!!» WAS THIS FILLED TODAY?!!) and quite frankly, it made me feel uncomfortable. The person in front of me hadn’t even swiped her c.c. before he started yelling questions over her head at me… Rude.
This store is open 24 hours and they do have a good selection of items, but I don’t come here unless I need to. The management makes a big difference in the customer experience– the location a quarter mile up Westwood (off Wellworth) is cleaner and the staff is friendly, plus I don’t get yelled at by the pharmacy staff.

OMG. This is for the mean pharmacist lady. She is so bitchy. I waited for 5 minutes at the counter when there was no one there. She was probably thinking which was fine, but still…
Then she came up, typed in insurance, it didn’t work… ok. Decided to give me a mini-​lecture and told me it was $ 400 with insurance. Ok…
Then I called in the next day to ask about another prescription and talked to a guy who seemed nice.
Then had my doctor call in another prescription. She told my doctor that I called in earlier to complain. WTF? Why is she complaining about another customer to the physician? Just get the information and do your job. Crazy pharmacist lady.
Anyway, that’s UNPROFESSIONAL service.

Honestly not a huge fan of this CVS. It has a sort of dingy feel, the whole 2-​story setup is annoying, and the people at the photo print desk will do their best to ignore you unless you really get in their face. They also don’t have bags with handles which is pretty inconvenient.
HOWEVER, I would like to give a shout-​out to the pharmacist lady. I don’t know her name, but she was really polite and helpful. I waited quite a while in line for my prescription and I could tell she’d had a long day just like me, but was still apologetic about the wait and filled my prescription quickly. When I picked it up, I got a consultation from her about the medication and she was quite helpful in explaining what to do and wished me to feel better. Small gestures like this really make a difference and I needed that after having a tough day.

I am being too nice too! They pages for someone to come to photos 3 times and no one ever came and then the 4^th time someone did and and said it was not her department and didn’t know if my pictures were done cause «CVS staffs one person per department per shift»… Which doesn’t answer my question or solve my problem! Next time— I’m going to rite aid!

The one thing that I don’t like about this place is the reliance on automated checkout stands.
Unless you know exactly what you want how to get it and are willing to do that that’s fine but if you need to wait for a person there’s usually a very long line that you have to wait through and the service is pretty slow.
The places understaffed a little overpriced I think compared to other pharmacies in the area.
But it is located in the village and is central to pretty much everywhere you would go.
Not my first choice pharmacy but you could do far worse.

The staff is always very friendly, but there never seems to be more than 1 or 2 of them around. I usually visit for very specific items, and I’m not too familiar with this CVS, so unless it is a drink or cosmetic item, I have to find an employee to inquire about the item for which I’m looking. The fact that there are two floors is an interesting concept at first, but not when you are looking at the aisle signs to find an item. You obviously can’t see what is downstairs, unless your downstairs. So if you want to avoid having to go up and down the stairs more than once, it is in your best interest to just quickly ask an employee if you can’t find an item. Wandering around a two –story CVS is no fun.

24 hours, plenty of stuff. Stairs to make you work out a little for the good stuff downstairs.
They got a bunch of self check out kiosks which is really convenient — for hiding those condoms, tampons, and anti-​fungal cream purchases.
What else do you expect from a CVS?

Went to the dentist down the street and he said to get a Sonicare electric toothbrush. Well, guess what — CVS in the heat of the lunch hour is NOT the place to be. First off, the pharmacy/​health dept is down some steep stairs. And of course then you have to go up again. Funky, old store.
Then the line was 10 people long. Someone in line told me that it is always like this at lunchtime. Got my item, waited on line, got out.
Will she be coming back to this store? Not likely, Mate.