Paul’s TV & Appliances

There’s a reason these mom and pop businesses are all going out of business. I just called at 4pm to get a price on a TV (their website is useless and has no info). And after listening to a long message and pressing this and pressing that, I get another long message that says I’ve reached them AFTER business hours. Mind you it’s 4pm and they close at 5pm. Wtf? If you want my hard earned cash you need to earn it. Never mind that I already suspected their prices are higher than best buy or amazon. Bad customer service, especially in today’s market with so many easy choices, is poor business.

Absolute garbage customer service. Our 2 year old mildly used LG tv just died. Customer service was useless. Will never buy from this Micky mouse store again!!! Going to Costco!!! I tried calling 5 times no one answers their phones there!!!

Waited for 3 weeks for the service I wanted but I guess they came through in the end

Paul’s TV has the absolute WORST customer service ever. I had purchased a $ 1,300 TV from Paul’ online. After an hour of trying to reach someone by phone, I used Paul’s TV online chat feature and was connected with an employee named Shane. Shane offered the worst customer service ever. Due to Shane’s rude behavior, I canceled the entire purchase. Shane said he would cancel the order, but he never did! He lied to me. So now I’m trying still to reach someone by phone to confirm that the TV purchase had been canceled and low and behold, Shane calls… AT 7: AM ON A SATURDAY! When I called Shane back angry that he had woken my entire family, he laughed at me! This is the most outrageous behavior I have ever seen! Shane’s antics cost his company a $ 1,300 sale. Avoid Paul’s TV at all cost.

Customer service at Paul’s is beyond horrible. I’m not sure if this applies specifically to the Irvine location or if it’s a company-​wide issue, but WOW… are they bad. I bought a 48″ curved tv and a wall bracket from these guys. I dealt with Ryan, their «manager». He seemed nice and fairly knowledgable up until we closed the deal and paid for the product. Then the fun began…
We were told our delivery/​install would happen the following Saturday between 2 – 4:30. OK… that give us just enough time to get ready and go out for a pre-​planned family dinner after the installation is done. WRONG. The delivery guys called and said they’d be late by 15 – 30 mins. Meaning they’d arrive around 5PM at the latest, right? WRONG. They called at 5:15 and were lost several miles from my house. They finally arrived at 5:45. My wife was so pissed that she talk our daughter and her mother and left for dinner without me. Now I was pissed!
I called Paul’s to complain and actually got Ryan on the phone. He said he couldn’t do anything but would log a formal complaint into their customer service line when they’re open on Monday. I agreed to be patient but asked for a follow-​up call from him with a status that Monday. Never got one. I called back on Tuesday and left a message with his coworker to call me back. Ryan never called. I waited patiently another week and called again the following Monday. Again, I couldn’t get a hold of Ryan and left yet another message for Ryan to call me back. That was over a week ago and he has yet to call back. I will be calling yet again later today to ask why my complaint hasn’t been addressed, and my messages have been ignored by their «manager».
I wish I bought my tv from Best Buy. at least they TRY to pay attention to their customers. And their prices were the same as Paul’s…with a price match.
AWFUL, AWFUL, AWFUL experience.

I called to see if they carried a mat for moving appliances, the person who answered the phone very curtly stated no, I asked if I could talk to their installation department and ask the guys where they get their appliance moving mats and they got rude and said no, they got very rude when I asked if they knew where to get one. I was on my way to the store to purchase an item that was over $ 4,000 and decided to give the business to a competitor. Not going back to this store EVER.
I ended up calling another company who was extremely polite, and they referred me WITH a phone number to an appliance parts store called Coast Appliance Parts, Coast had the part sent to Santa Ana for next day pick up.

These guys really know there TV’s. I even got the same make model TV cheaper than costco.
Then when the thing took a dive in the first month that had a new one a truck and delivered fairly quick. The only negative is you cannot buy and take home same day but I’m sure thats a business strategy especially with TV’s growing in size each year. Not many people are going to drive home the 80″ in there prius.

Have to give a shout out to the delivery people! Francisco and Julio were very professional, very nice and answered all my questions.

Note to self: do not do a review when they specifically ask for one… it could mean that they don’t deserve it and typically do not get them. Now I’m going to modify my review.
I did a Unilocal review on Paul’s TV-​Irvine back on 12÷2÷14 stating that we had a great experience with the purchase on our new 65″ Samsung Curve TV. I should have waited until after we had the TV (purchased 11÷29÷14, delivered and installed 12÷21÷14) and used it for a few months because it has been a nightmare and a horrible experience with Paul’s TV — I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.
We paid for the ACE Smart Set-​Up because we wanted to make sure everything was done properly with our new Curve TV. They have since been out 2 times because the audio synch is always off and not acceptable to us… both times we were told that we needed to purchase additional cables from them (HDMI/​optical, etc) after being told that we had everything that was needed and when they could correct the issue they told me that Samsung said there is an issue with the TV (not true because I called Samsung and specifically asked them if there was an issue with the audio synch and they said there wasn’t an issue with the TV, it’s the way it was setup). One of the techs, Jon, is so rude and disrespectful-​I would be ashamed if he were my son. Both times they were out they disconnected all the components and reconnected them and when the audio still did not synch, Jon said, it’s not that bad, I said it’s not acceptable to us and he said I can watch mine that way. He then walked out of my house to call the store and when I said it still wasn’t right, he yelled over his shoulder to me and said, yes it is.
Because of Jon’s attitude, I escalated my complaint to corporate because the Irvine store dropped the ball and I thought I would get better service from corporate, but I would talk to someone and they said they would call me back and never would.
I have now called Samsung direct and they are now sending another company out to my house to try to set our system up properly because Paul’s ACE setup obviously cannot do it.
I’ve told Samsung that they need to reevaluate Paul’s being an authorized dealer of their products.
I am very disappointed with Paul’s and hope that the new company can set up my TV so we are able to enjoy it.

I’m sure many of you saw the commercial broadcasted locally that showed a French door stainless steel refrigerator and a 60″ TV for $ 697… Not the case. The refrigerator was a side by side piece of junk and the TV was unheard of by the salespeople. This is a unfortunately a scam. If you want to buy something at Paul’s take a few moments to look at other places. You may save a bunch like I did

Tried to get a price on a TV. What I got was games and an arrogant, cocky employee. This company apparently does’t believe in honest pricing. They are more interested in playing games.

I went in to Pauls TV in Irvine, ca. I was ready to buy a 55″ samsung TV. The salesman was telling me what I needed to know-​then a phone call came in and he answered it. He was still on the phone 5 minutes later when I walked out of the store. I went to Best Buy and purchased the TV.

I bought a samsung refrigerator on sep 25^th from Anil. Before making a payment he checked his system and told me it will be delivered tomorrow, but right after swiping and signing… guess what just happened, he said that particular model is currently out of stock, yet I was promised to receive it on the 4^th of October or by the first week of October tops! I moved to my new place without a refrigerator on oct 1^st relying on their word and waited for them to call; they never did so I called myself on oct 6^th and they said the delivery date would be oct 11 or 12.
On Oct 10 I was told if I wanna have a refrigerator sooner than oct 25^th I should change to an available model so I downgraded the item 11^th and asked Anil for a discount. It was approved for a 100 $ discount!!! (ONLY) but unfortunately I didn’t get any delivery notice up until today. So I went to Home Depot and bought the one I liked at first and they’re gonna deliver it tomorrow
I called Anil and cancel my order. They offered me extra discount but like they say: «too little too late»!!!
I would never go back to Paul’s TV again!
With the experience I gained in this journey at Paul’s TV and Home Depot, I found out even though the refrigerator was about 100 $ cheaper at Paul’s TV, but the protection plan was 250 $ more expensive with the same terms of policy!

Buying the TV in store was great everything post purchase we so bad. They scheduled an installer to deliver the TV and install — he set a date and time, never showed up or called. Then I called the store and asked for them just to deliver the TV — I was told Thursday for delivery, Thursday arrives — no TV.
Calling the store they tell me that no delivery was ever setup — they setup a new delivery for Friday — This time I get a delivery windows of 4pm — 7pm nothing has arrived…
Update: Sales person called and gave me an $ 85 discount for the trouble and the TV was delivered on time this morning (10 days after I initially purchased it)

We recently purchased a few tv ’ s from Paul’s and had a wonderful experience. Cesar helped us out and was very knowledgeable on the products we were interested in. He gave us all the time we needed and was not pushy. Cesar is your go to guy at this location.
Jason J.

Paul’s TV ultimately replaced my TV although it took more effort and time than I would care for. Still, I do appreciate that they did the right thing in the end.

Ended up buying a tv and had Q. Babazadeh help me. I never thought it would be as easy as it was and the price met the value especially with Q’s product knowledge. Thanks Q.

Received excellent customer service, had great quality products and delivery was on time. Finally buying without issue.
I like the convenience of having Paul’s tv inside furniture stores, it’s a great model and never a bad experience.

Good selection of furniture, TV section is small and in the back of the store.
I will definitely come back to review the breadth of their store… it is huge!!!
Great layout though and good quality items from beds, living room furniture and of course electronics. They currently have deals in their 32″ flat screen TVs and Blue-​Ray DVD players.

What a major disappointment. I’d be wanting to pop into a Paul’s TV for quite some time, so as we’re in the process of getting a new TV, I finally decided to.
I shouldn’t have bothered.
Overpriced. I’ve seen the same exact TVs for hundreds/​thousands less elsewhere. Why would I pay more at Paul’s for the exact same TV?
Mediocre selection. I’m not sure what Robert M. was sayin about them being huge? Maybe they switched locations and downsized? I was expecting some sort of TV megastore.
The only thing I did like is I explained our situation to the salesman when he approached us, understood, and left us on our own. That was nice. I don’t like being hounded/​followed/​pestered. So kudos for knowing how/​when is the right time to «sell.»