The Disney Store

Having 5 younger kids that love all things Disney, I couldn’t wait to get to the Disney store… this was a little disappointing. If you don’t want dolls or stuffed animals you aren’t going to get much of a variety. My bad review was for the very rude employee behind the register! My 2 year old ended up getting sick in the middle of the store (only on herself and the floor) and the cashier treated us like dirt! I don’t know how many times I apologized but she was rude the entire time I was in the store. I quickly checked out and it wasn’t until I was standing there with a puked covered jacket in one hand (while my husband took my baby out to get cleaned off) that she offered me something to put in. Well stocked store but again, not much variety.

This store usually has some good deals on a variety of products. They have a large selection of merchandise, but as many times as I’ve been there, the store is almost always a mess.
I get a real sense that management never has enough staff working at any given time. No one seems to be out on the floor straightening up merchandise, since there are often products thrown all over the isles.
The lines are almost always long and, although they have three registers available, they never have all three open no matter how busy it is. The day we were there, two women and their children made separate purchases, walked out, came back to say they’d been overcharged and the cashier held up the purchase line while he went through the entire return process several times over.
If management stayed on top of scheduling this place would run a lot smoother and maybe they’d get better reviews.

This store doesn’t have that Disney excitement feeling when you go into the store. It’s pale white walls feel like the store lacks product or they are going out of business. Definitely needs a renovation to look like the other Disney stores.
The product selection really isn’t all that great. You have your generic star wars, frozen, and classics there with clothing, cups, etc. There is not a wide variety here. I have seen a better selection in other states like NJ, NYC, FL, and NC.
For me this store could be so much better, but if it’s going to lack in merch new and old like it does, they might as well just have one side be clothing and small things and one side be updated /​popular merch from movies.
Staff is nice at the register, but no interaction on the sales floor. Still searching for my go-​to Disney store.

I love this place! My children are Disney fanatics… and let’s face it, so am I! This is an outlet store, so my girls were able to get quite a few things that were reasonably priced. For instance, we purchased a cool Merida archery set for about $ 20, as well as a Sophia The First playset for about the same price.
They walked around, in awe of all of the fabulous costumes, accessories and toys, while bobbing to the catchy Disney tunes, and it felt totally casual and relaxed. It wasn’t over-​stimulating like some of the other stores can be. We were tended to without clerks being overly stifling or aggressive, which I appreciated. We didn’t feel rushed and the clerks weren’t annoyed by questions or the roaming of children. It felt the way Disney should feel… a happy place!
We will definitely be back!

Staff is always friendly and the items are adorable. Some great sales and offers. I recommend this for anyone with a child who loves Disney.

The worst Disney store I’ve been to, and I’m a Disney fanatic!!! Not clean or organized well at all, no current products (zero «Frozen» items.) but the worst part of all is the deplorable lack of customer service! No welcome or even smiles from the employees– which is SO below Disney standards! And beware: they will not accept debit, but only credit cards! So, God forbid you’re responsible with your money but your ID is in the car, you have to show a drivers license and run as credit or they direct you to the mall ATM, where you can pay EXTRA to use your own money!
After this experience, I walked out. Left over $ 150 of merchandise on the counter. How ridiculous!
It is completely worth your time and effort to drive across town to the Disney store at Hulen Mall or the Disney store at Northpark mall!

Great place to bring kids and let them run around. This place is expensive so bring lots of money. The store is always clean and the staff here is great. It is also well stocked at most anytime.

Never too young for Disney

Before going to any Disney Store in the DFW area, I’d probably go to this one first. It’s an outlet store, and I generally think that you get better deals by coming here than going to the standard Disney stores.
It’s not your «flagship» style Disney store – there’s no fancy flooring with Disney characters flying through the front window with cool mood lighting and a place for the kids to veg out and watch Disney cartoons. It’s geared a lot more towards adults, and resembles more of a standard store that sells Disney stuff.
Don’t get me wrong – there’s still plenty of Disney schwag for kiddos here. All kinds of toys, dolls, stuffed animals, t-​shirts, dress-​up kits, etc – you name it, they have it.
What sets them aside from the other Disney Stores in the area is that they receive shipments from Disneyland to sell the Disneyland merchandise that’s overstocked. This generally includes some pins (for you crazy Disney pin traders out there – you know who you are) to the iphone /​ipad cases that they sell in the parks, to the t-​shirts that they sell in the parks.
Protip: Are you planning on going to Disneyland (or Disney World) any time soon? It pays to browse here… you’ll literally have access to a lot of the same stuff you will see in the park. If nothing else, when you come home and you decide you want that shirt that you saw in the park, but just didn’t break down and buy at that point, there’s a fair likelihood that it will end up here eventually.
Also, if you’re into Vinylmation collecting, there’s a lot more here than what I remember seeing at the standard Disney stores, though generally speaking, it’s not the «hidden» types of Vinylmation – they have the ones with the clear front window so you can see what you’re getting. But they usually have 3 to 5 different sets of Vinylmations to choose from.
Anyhow, my wife and I usually make it a point to stop here when we’re waiting for our movie over at AMC or we’re bumming around Grapevine Mills. It’s definitely worth a trip.

I will admit, these guys have saved my life a few times when paychecks lined up where I couldn’t get something ordered online from them without paying ridiculous shipping to have in time for birthdays and christmas. The staff is usually really friendly as well, they have usually taken my phone calls when I call to check if they have something, and will double check with me that they have it & tell me what it is after tax.
My kid loves all things Disney … and seriously I can’t avoid coming here around her birthday and Christmas because like her mother she loves adorable side characters, and a lot of times you can only find the main characters toys in regular stores, where here they will usually have all of the main side characters; even some of the older movies.
We were just in here and my daughter and it was adorable that she was singing with all of the songs. Of course she wanted to take home a ton of toys and I really wanted to get some for her because they had the barbie doll sized dolls of Eric, Ursula, & King Triton from little mermaid. As well as The mom from brave, Mother gothel& Flinn from Tangled, Li Shang from Mulan, and so on.
My kiddo impressed a store clerk; and I think made her day; when she pointed out a Jack Skellington pillow and was excited to find a Nightmare Before Christmas shirt that fit her and was actually cute enough for little kid that we found in the discontinued Disney land items.
The only reason it’s not 5 stars is because it’s a bit of a pain to get too. It is the closest disney store for us and its about 15– 20 miles away depending on what route we take; and almost always at least a 30 min drive … usually worse with the construction going on. It’s in a touristy mall that is in the shape of a giant circle, in between two of the most popular entrances & next to the food court. So the traffic is always a pain from the construction to get there, parking by the closest mall entrances and getting thru the crowd … makes it to where I only end up going up here a few times a year.

I just love going to the this store. The décor is so disney. You think you are really waiting in line at one of there theme parks when waiting to pay for items. friendly staff.

This place is great to grab a cute mickey shirt or a few cheap toys. If your timing is good and you’re willing to do a little browsing to find an ok deal then this is your spot.

Great looking Disney Store within Grapevine Mills.