Golden Chick

I always go inside to order to go because it takes me awhile to order. I have never ate inside but it has always been clean. The food is always fast and taste amazing. My kids favorite place to get chicken. Today I fed my family of 6 for under $ 40 and we still have leftovers. Joseph was my cashier and was very polite and patient with me. 5 star experience!

Decided to check out this new location since it’s on the way to our point of destination. When we pulled up, it didn’t seem to be as busy. Inside was pretty clean. We decided to order the family meal which took longer than expected. Shortly after we paid, they informed us that they were out of chicken so the wait would take a bit longer. Just wished they would’ve told us before we paid so we can decide to stay or leave. The wait turned out to be 40 minutes long! The manager was nice to offer us rolls to snack on while we waited but shortly after, she offered other customers drinks, snacks and additional food to accommodate their wait. We weren’t expecting any accommodations but if such was offered, you’d want to consider a fair accommodation for all customers who had to wait that long.
By the time our order was ready, they coldly handed us our food. No apology for the wait. We weren’t expecting anything except good customer service. Never will we return to this location. Just hope they improve on their process and customer service.

Fried chicken and rolls are UH-​MAZING! Bonus — you get free ice cream cone! Plus service is awesome! Staff is so professional and fast. Not mention place is always so clean. Seriously, our favorite place to eat when I don’t feel like making dinner.

Where did the customer service go the chicken was room temperature I spoke with the manager on duty he was rude argumentative not the same staff from grand opening

I created this Unilocal business for Golden Chick while waiting 15min in line… Yes I love Golden Chick so PLEASE get this new location going!