FedEx Office Print & Ship Center

Late post but thought i’d finish it.
Team members need more training at this location. 50mins from walk in to walk out of this location. My boxes were all prepared and labels affixed but they were oversized so i had to wait in line so that they could check me in and enter it in the system and give me my receipt. anyhow, was quite an interesting experience. 2 service helpers but each person took about 15 mins at the counter. quite lengthy. maybe it was a busy fedex day though. by the time i left, there was a line almost to their door and it was after 5pm.
management, they need more help. increase head count please.

the leady on counter she is so rude with all the client I don’t know she think she own the FedEx company and even she don’t know how to handle her client her name is jeryme and she is manager of this loaction I can’t bleave this really

TERRIBLE customer service. Would not accept my pre-​labeled return box from Dell. I have shipped back hundreds of boxes to Dell for laptop service. Will never return to this location.

This is the most inconvenient FedEx location to go to and I avoid coming here unless I’m in dire straights and it’s absolutely necessary. There’s never enough staff, and the card readers at the computer terminals NEVER read my card. Funny, it works EVERYWHERE ELSE BUT HERE WHEN I NEED IT TO. Machines glitch and freeze all the time. I do eventually get the work I need done, but never in a timely manner, no matter how simple the job. Two stars are for the staff who, although sparse, manage to be helpful in refunding wasted time and charges and providing a quick fix until the the next time I wander in. I know it’s not their fault, and I’m sure they get the brunt of people’s frustration and abuse more often than not.

The staff asked us to pay for shipping with prepaid label! When asked for the manager, she said we should not be charged and rudely added «Thanks for being impatient». Wait. Waaa!!!

These people find every reason to charge you some $$ even if you have prepaid label. They will find some reason, at last they will fill in papers and say this is needed to keep the items safe & charge $ 3.99.

I ordered something worth $ 40 for my gym that would help with cleaning the mats. The shipper mark the business address only and didn’t have my name on the label. I was told by the employee citing their policy that they would not be able to release the package since I didn’t work for the gym or have an id that matches the shipping label. I understand policies are in place for customer protection but there has to be another way. I had proof of the order, FedEx sent me a text stating that I needed to pick up the package, and of course showed my id. If we were talking about a laptop or something of great value then I get the point of the policy. We’re talking about cleaning supplies for gym mat so that people don’t get staph infections. I don’t blame the employee but a policy that doesn’t allow a person to pick up what they paid for defeats that purpose.

1 person on duty in whole store at noon on a weekday. Pretty sad. Back to ups for me. Ashame because this location is so convenient. The wait is not.

Short Story: A fantastic place for service on printing.
Long Story: I came here on a Thursday night around 9pm needing to print a boarding pass. My printer failed and I was trying to get it printed in time! FedEx to the rescue. I was able to forward my ticket to them and get it printed. The manager there walked me through each step of the process and was of great help! I really appreciated it. I didn’t expect this level of service and am definitely glad that I got help.
Verdict: Next time I’m panicking, I’ll be there!!!

Went to get passport size photos but for 2 photos its vey costly 15 $ i asked to check the photo before printing not even he showed to me the quality is ver very bad

The shipping service is too slow. Apparently the store is not putting more than one person doing the shipping no matter how long the line is, which is ridiculous. I feel sorry for the lady who handles the shipping.

I have bitten my tongue about this place for far to long. The service is the worst, from waiting forEVVVVVVVVER just to pay. The funny thing is more than half the time is they have more then enough people to help you. The problem is that they don’t care too. Today top the cake, I had a team member buy me some headphones and when I tried them out one of the earphone buds did not work. I sent my team member go back to exchange it and they tell him they can’t that its a manufacturer problem. I look at the receipt and see that it says nothing in regards to exchanges or refunds on electronics. I point that to them and they say that it is posted. I look around I ask them where because it is not clearly posted where consumers can see. They point it out and it is somewhere that consumers won’t really notice it. I ask them if they stated these things to my staff they didn’t ask me!
REALLY??? Well perhaps you should sell items that work! They then tell me I can talk to the manager. Way to kick the bucket down the chain… and this is why this place is so poorly reviewed but you can also see they don’t care to fix the issues they have.

The employees here come off as rude and uninterested in helping customers… except for Mohammed! He was the only employee here who seemed to really care — he was friendly, efficient and helped get the long line in shape. Please hire more folks like him!

I am a FedEx account holder who has been to numerous FedEx locations. This is the worst FedEx I have ever been to. First, they made me get out of line to fill out a label they didn’t even need to use. I had all the information they typically need already on a piece of paper (as I go to FedEx often). Then, they told me they don’t put things in packages and that’s why they provide them on a separate counter… um okay. Every other location gladly packages the items for me. But whatever… I never realized how important customer service is to a FedEx office… wow never going here again and I’m telling everyone else not to as well!!! Such rude customer service!!!
They could take a lesson or two from the El Camino, Redwood City location…

UPDATE: F this place. The manager never voided the charge that he said would void. It’s been 4 days and it still is on my bank statement. I feel like I got scammed into paying more.
I was about to write a one star review, but the 3 stars is for the employee who helped me rectify the situation.
I came to this place earlier this morning because I needed to get a portfolio printed for an interview. I went in and asked Hubab (spelling?) how to print from my email and which printer to sent it to. He was very vague and said to just log on and read what’s on ur screen. So pretty much, he brushed me off. As I got on the computer I got incredibly frustrated because there were a lot of printers to send it to and the computer kept on saying I was trying to print 22 prints even though I only needed 18 prints. And it kept on charging me for more prints that I actually wanted it to print. Moreover, the computer was charging me 35 cents per minute I was trying to figure out what was wrong. And when I went to the printer and it only print out 5 of the 18 pages I had paid for, I just about had enough.
At this time Habab came over and helped me print it out from his computer and voided the charges. All I had to pay for was the binding. Even though he should’ve assisted me in the beginning when I asked him, I appreciated him trying hard to work to rectify the situation at the end and I’m happy with the finished binding.
I probably would not come here again unless it’s the only option because the prices are ridiculously expensive.

I try to practice not to say negative thing or judging anyone, but my one star is about the business practice here.
I put 1 star to say that I am agreed with all other 1 or 2 start here. Hope management read the review and work with the team to give joyful feeling to this place.

If I could negative stars I would. I came here only to pick up a package requiring a signature. Never again. The line was to the door and the staff move at a snail’s pace with zero sense of urgency. Actually I probably offended snails with that comment. Two employees bickered about someone else’s lunch break in front of all the customers rather than pick up the pace. Horrible service.

I came in 4 days before Christmas and despite the crazy business time, the manager, Sam did not fail to be polite and helpful. Some people just do not understand that things cannot be shipped in used boxes that are not sturdy enough to withstand shipment. Boxes are stacked on top of each other when they are sent out in the truck. There are boxes that are 50+ pounds that go on top of each other so your box needs to handle that. An old, opened, user box usually does not because it already went through an initial shipment. People get super rude when that is explained and they think they are getting ripped off. If you don’t want to fedex it then just go to the post office. I’m sure they won’t help you there.
The staff was great, they helped me out and did not lose their cool even if customers did not.

I have been to this place many times.
Every time what I observed is their attention towards the customer, Quick response and great service.
Finally nice execution by the old lady.
Thank you fedex

Holy crap!
So extremely expensive — comes to $ 1 a page after taxes. In schools and other places it costs about 10c a page. This is absurd.
Complete self service. No one assists you with anything at all.
Never coming back here.