Studio Optics

This is the first time I’ve felt compelled to write a review. I had a medical issue with my eyes that my insurance wouldn’t cover so I would be paying out of pocket for the visit. They called to confirm I still wanted the appt and I said yes, I needed a doctor. I arrive and the Dr seems surprised I’m there and treats me like an inconvenience inspite of clearly having an appt. I paid $ 100 for 3 minutes of her time, and that was including me stopping her from pushing me out the door after 1 minute and asking several questions. She prescribed me these drops to try that may or may not work, that, come to find out at the pharmacy, are over $ 300, so the pharmacist kindly called and asked her for a cheaper alternative. She knew I had a real problem and was willing to pay cash and she still had no interest in trying to figure out what was wrong. And go figure, I still have the problem. I will never ever go to this rude, unprofessional woman again.

I just have to say «shame on me» for not reading the reviews before heading there. Because they were one stop shop that my insurance recommended, I made an appointment. It was at the end of the day and the Dr. was in a rush. They upsold me glasses and services, instead of saving because the insurance, I end up paying a lot and going back and forth with the extras. They were supposed to call me when they were ready, but they didn’t it. After 3 weeks, I called (their hours are not convenient) and I was told that «they left a message but no answer», Ok, explain how to leave a message but nobody answered the phone? I checked my call log, nobody called. I was not given paperwork at my visit either. I hope at least they get the prescription right.

Extremely bad experience! I am not the kind of person who love to complain and leave bad feedback. But, this really drove me crazy…
As the guy mentioned before, the Doctor there was very rude! She didn’t explain anything in detail and just wanna finish the order and let you go ASAP.
That’s not the worst part. When I went there this January for new contacts and I never used the contacts before, I was examed as –2.25. But she put –1.25 contact lenses in my eyes which I didn’t know. It was my first time to use contacts and I told her it is very blur and i can’t see things clear. Guess what. She just told me it is normal and I would see things clear after I get used to it. Then she just let me go. After I drove back home and re checked those samples she gave me. It was –1.25! So I called them and drove back to get it right.
Not end! After I tried –2.25, I also tried –2.0 but felt –2.25 was better. I told them to order –2.25 for me. But after a week, I picked them, went back home and found they were –2.0. F**! So I went back again telling them that I ordered –2.25.
Still not the end!!! 10 months later, I put an order on CVS to get my new contacts. I left my doctor info there. Guess what? I can’t get it processed. Because the stupid Doctor still claimed my prescription is –2.0!!! Gosh!
Never and never ever go to this store again! Shame on them.

Service? If I could give it a negative I would. My first experience was a negative but everyone has a bad day. I foolishly used them again — mostly because of convenience. This was a big mistake. The second experience was abysmal, at best. I ordered glasses in early May. I NEVER received a phone call. These glasses were going to serve as a spare, so I didn’t have the typical urgency. I went in today to see what had happened and was fully prepared for the reality that perhaps the order was not put through. This would have been far more palatable then the reality of what actually transpired. When she gave me the glasses I questioned why I had not received a call. She showed me notes that indicated a call was made on May 30^th. Today is September 22. I questioned why wasn’t there a second call made or any correspondence given the fact hey had all of my info. I was told they don’t do that. A careful review of their records showed they had called the wrong number and left a voicemail on the WRONG phone number! I questioned where they had gotten the phone number because it clearly was not one that I had given them. It was blamed on the instance company. I doubt it, but even if it is true — almost 4 months passed and never a follow up via mail, email, home phone, or the insurance company! Shame on STUDIO OPTICS.

I’ve been here about 3 – 4 times because I live nearby, but never again. Dr. Willinger is extremely rude and tries to sell you whatever she can and use up as many of your insurance benefits as possible. She will not explain anything in detail, and is very short with her answers to your questions about your prescription.
Their glasses and contacts are both overpriced by about 10x what you should pay. They were also extremely annoyed when I asked for my PD because I didn’t actually buy glasses from them.
I went twice, and then when I took my girlfriend, they tried to get her to use her contact lens benefit from VSP along with the wellness exam, even though I specifically told them not to. After this, they gave her a different looking prescription than mine, and when I asked why mine had more information on it, they insisted it’s just as good; even though it clearly looked different.

Make sure that the equipment has been recalibrate. This is required annually for legal and obvious reasons. Last time I was in there, the eye assessment machine hadn’t been serviced in 2 years… might explain why my mother had the complete wrong diagnosis (yes, not just prescription but diagnosis)…Not just an incorrect prescription she had been writing for 2 years, but she gave by mother unnecessary anxiety when she told her that she had possible retinal cancer… after seeing an ophthalmologist, he diagnosed her with the wrong prescriptions for over a year causing severe aggravation… two years later with the right prescription and my mom sees fine while rocking her glasses… don’t go here.

Well the doctor was very nice to me.
I told her I had an eye exam a few days prior from a Navy doctor and I wanted a second opinion. Turns out they gave me the complete wrong prescription, thanks to Studio Optics, I am able to go charging back to the Naval clinic with the right one.
Thanks for all the help and patience! They ran a ton of tests. Hopefully I’ll be seeing my new glasses in a week.

If I could give a zero I would. I have gone to this place for years and my last visit was the worst by far. I will not be going back as well as my daughter and husband. The service is horrible now. Not sure what’s going on. During my visit I was left waiting in the chair while she took other calls and helped ppl in the store. If I make an appt I want that time devoted to my care not everyone else’s. This time not only did she charge me my co-​pay and eye insurance but she sneakily went behind my back and charged my health insurance for the same visit! I was livid! Im sure I’m not the only one she has done this too. When I called to confront her she was very very rude and yelling at me that she’d give the moment back to my insurance. Really? Now it’s my fault she charged me twice for the visit. Her response was well they paid it. Yeah and so did I since I then got a bill for my deductible! It was an awful experience and unethical. Apparently she can charge your health if she knows your social # so be careful. That one visit could be charged by her to both of your insurances! The fact that she tried to get away with something so unethical is reason enough for no one to ever go there again. In the end she screamed and yelled at me and I was the victim! She made it seem like it was my fault. My health insurance got the money back but only after I had to go through weeks of numerous forms to get it back and calls for hours about it to the insurance and her. Awful awful experience

Three months later, still not ready to be picked up!
That’s all I am going to say!!!

I was specifically told that my vision had not changed and that I would be able to wear the same prescription I was wearing before (I brought in a pair of my unopened lenses along with the box it had originally come in). So the optometrist took my order and happily told me that they should be arriving at my house in about a week.
I happily went off to run my regular errands the rest of the day, somewhat satisfied with the overall experience. Fast forward more than two weeks later, and I still did not have my contact lenses. Confused, I contacted Studio Optics explaining my situation and I was told that I was mistaken.
Apparently, they had given me a new prescription to try and that I was supposed to come in myself a week later to tell them that the contacts were fine and THEN they would order my lenses. I told the optometrist that she had specifically told me that my prescription had not changed and that she would place an order that day. She made me pay for all my lenses after my appointment too! She then proceeded to check her records and told me that she actually gave me the same prescription as before, and that it was my responsibility to come in a week later to tell her if they were comfortable to wear.
I always thought that if that was the case, they would want me to schedule a follow-​up appointment with them before I left my appointment. Didn’t they find it strange that I didn’t bother to contact them for over two weeks and that they didn’t have a follow-​up appointment scheduled for my in their system? Also, why would you take all of my money to order an annual supply of contact lenses when I needed to come back for another appointment?
In the end, I just requested for her to place the order since my prescription was the same and have it delivered to my home.
I will definitely be looking for another place to go to for my annual eye exams.

Not a terrible experience, but I wish I’d never left my old eye dr… she did get my prescription right (which is important because I’ve had Drs in the past get it completely wrong!) Where my problem was I asked her about something another eye dr had told me about one of my eyes, I have virtually no vision in one eye and my last eye dr told me why, so I asked if she could look in my eye with a light and confirm what he told me (needed to looking into the back of my eye) and she said ya ya I will, but never took the time to do it. She rushed me while I was trying on contacts for the first time (hello, nerve wracking!) and had zero sympathy from my nerves. Also another big big no no– she didnt wash her HANDS before putting contacts in my eyes, ok she literally ran her hands under the faucet for 2 seconds and then dried them, ummm that is NOT washing them, I almost told her to wash with soap before she touches my eyes… took 2 weeks to get my glasses as well after they said it would be a week (that was only after I called twice asking why they werent in)…so needless to say, I’m going back to my old eye dr (only switched bc of insurance)…

Went in on Saturday to get some prescription sunglasses… or so I thought. Picked out frames in about 45 seconds — loved the third pair I tried on.
We went through the options on lenses and my insurance and I paid for the glasses. Not a bad price. But as I was leaving, they told me that my prescription wouldn’t work with the options I chose — the frames were too curved and I’d need to select a different type of lens, one not covered by my insurance but only $ 38 more.
That’s fine. My eyes are terrible, and added expense comes with it.
HOWEVER, after charging my card for over $ 200 in total, I got a call three days later saying they can’t make my glasses. The lab got the order and said it’s impossible so I need to pick another frame. I’m not going to have time for a couple of weeks, so I asked them to refund my card.
This just shows me that they don’t know enough about their products. They sold me something, told me I needed to buy something else to make it work, then told me I needed to buy something else entirely. So they’re down one star.
They gave me a little pushback when I asked to be refunded in full. The Doctor said she’d have to check with the lab and see if they made the lenses yet. I told her it didn’t matter, that they didn’t deliver what I paid for and demanded a refund whether they made them or not. I did get the refund but was miffed they even suggested I’d be on the hook.

I don’t know what happened to this place, it used to be good. The owner has just gotten to be a horrible person. She was rude and short and just totally not pleasant with me. She got super annoyed when I asked her questions about my insurance and what’s covered. it was just not pleasant. I’m paying good money for their services and they just don’t care. I’m taking my business elsewhere.

Great selection of eye-​wear and very helpful staff. I’ve been going for about 5 years now and have always had a good experience. The staff go out of their way to be helpful. I have vision insurance and other optometry stores in my area either don’t take the insurance or act annoyed when they do. Studio Optics has always been happy to help me with my insurance benefit.
The only reason I didn’t give it 5 stars is that it is far from where I live… I wish there was a store with comparable selection, service, and price closer to town.

Good service in shop, large selection of great glasses, but the optometrist is very impatient during the exam. The glaucoma test was very painful for me, and she hurried me along and admonished me for wanting contacts someday. My main issue with them is that they never called me when my glasses were ready. The receptionist swore she left a message, but I never got one and they never tried back. They’ve been sitting there for over a week and they never thought to call me a second time?